Hi all,

I've been advised to remove evidence from this forum as I'm now going down a legal route. I will update on final outcome down the line.

Thanks.

Exposure that they don't practice what they preach.

That's exactly what I'm doing and also the UK gambling Commission and other legislation to help protect vulnerable gamblers would suggest. Feedback from those that require these protective factors the most should be most valuable.

Comments like yours just appear to be naive and childish to be honest. I'm trying to expose how these companies operate to prey upon the vulnerable and you're making a mockery of the situation for your own entertainment - WWE must be over LOL...

They say that, yet their live chats say to email, their own terms and conditions say to email and previously they were able to close an account via email. This was prior to instructing me to open a new account for a bonus.

As can be seen in other discussions they are quick to be able to manually close other accounts of people that are profiting.

Again.. They bend their own rules to suit their profits.

Hi,

Sportbet.one you've conveniently left out the emails from Karen telling me to open up a new account for a bonus.

You've also left out 100s of requests and begging for yous to block the account which was also ignored and yous continued to allow deposits and allow me to play even when i made clear who i was and begged for account closure. As can be seen in previous evidence and more emails I've kept.

So as a former addict do you feel sportbet.one are acting responsible?

If they were licensed in the UK they would be fined millions for this case alone.

Hi all,

I agree addiction is much more complicated and requires a lifetime of dedication to overcome. However, none of you know personal circumstances or why people such as myself relapse. An at the end of the day if i went to a bar and say don't serve me im an alcoholic who is drunk, they would honour that, but when i say the same about gambling to sportsbet.one they make it extremely difficult as they want to profit of the vulnerable.

Regarding initial complaint - someone has a gambling addiction, so their compensation is open a new account and there's a €1000 bonus, as they know an addict will squander it. Its so unethical.

Then lately as I've gave evidence of, hundreds of emails and live chats asking for help and they ignore, or point to a system that doesn't work, even today Anthony admitted it wasn't working.

So, what they advertise as being responsible is lies. I've read in forums they've blocked people for creating multiple accounts, however, they instructed me (karen) to make a new account to receive a bonus after saying im an addict. An then say they can't close anyones account even after countless requests via email so it seems they can close accounts when its costing them but cant when they're profiting.

Regardless of peoples views on addiction, its a scummy way to operate a company and ill continue to share my evidence with others and let them make their own minds up on the situation.

Thanks for all the advice, the issue is smartphone i need for work. Otherwise I'd be done with it and sportbet.one seems to get through everything I've tried when relapsing. I get there's onus on myself, but once i make them aware of my issues, then surely the onus is on them to prevent vulnerable people from gambling, such as their website suggests. Only this morning they admitted their self exclusion wasn't working again.

An its not the first occasion this has happened. Anywhere else they would be fined heavily and returning funds that should never have been wagered.

Thanks for reply. Their terms and conditions state:

We introduce a crucial first step for users considering a break from gambling. Upon receiving an email request for account closure, sportbet.one doesn't just snap the door shut. Instead, we initiate a 24-hour cooling-off period. During this time, the account and any linked accounts are temporarily disabled, putting a halt to all gambling activities. This pause provides a moment for reflection, an opportunity to consider the decision without the immediate pressure of gambling options at your fingertips.

I follow this and get nowhere so its very frustrating, as tbis is me acting responsible following a relapse trying to put protective measures in place and all they do is make it difficult.

Hi,

I appreciate what yous are saying and know the onus with my addiction is on me. Saying that there is also a duty of care for these companies to protect vulnerable gamblers and to put it simple they dont do what they advertise.

I don't expect accounts to be closed in seconds, but i do expect it to be closed in days, weeks and months as well as several emails, live chats and forum discussions is the extreme its got to.

This isn't just about my addiction, but how sportbet.one operate.

Initially last year their self exclusion system didnt work and they admitted that. An I've evidenced that previously. Their TnCs stated to email them, which i have done. They say they offer cool off periods and other ways to protect customers, yet you can see my emails and live chat logs yet accounts still open.

They've profited so much from my lack of impulse control, which is yes my responsibility but they should be doing their bit also, which is why I'm making others aware.

If this was a regulated company in the UK I'd have quite the case for negligence. Again, doesn't take away from my issues, but how they're operating towards vulnerable addicts is disgusting.

Hi all,

Just to update, still having issues with gambling and its only sportbet.one as ive excluded from everywhere else and shops etc. This company just ignores any responsibility in helping vulnerable people and profit of my illness. Every other site ive signdd up and excluded right away to prevent me from gambling during relapse, only sportbet.one make it so difficult for me and have ruined my life the past two years!!!

Hi,

Please see below more evidence of failing to help people that are vulnerable with addiction. Don't be fooled by this website, they are predators that prey upon the mentally weak such as myself and do everything possible to prevent addicts from getting help or closing account. Likely because it'll have an impact on their profits. PLEASE DONT BE LIKE ME AND STAY AWAY!

https://talkimg.com/images/2024/06/29/hx82m.jpeg
https://talkimg.com/images/2024/06/29/hxKPW.jpeg
https://talkimg.com/images/2024/06/29/hxbrJ.jpeg
https://talkimg.com/images/2024/06/29/hxpWC.jpeg
https://talkimg.com/images/2024/06/29/hx0wg.jpeg
https://talkimg.com/images/2024/06/29/hxOCb.jpeg
https://talkimg.com/images/2024/06/29/hxWYv.jpeg
https://talkimg.com/images/2024/06/29/hxe8H.jpeg
https://talkimg.com/images/2024/06/29/hxlEI.jpeg
https://talkimg.com/images/2024/06/29/o2U25.jpeg
https://talkimg.com/images/2024/06/29/hxx5d.jpeg

Hi,

Further to my previous statements with evidence provixed in screenshots. Sportbet.one are still failing jn their duty of care to protect vulnerable people such as myself.

Below is ome bit of evidence from a chat, to which ive several including emails in which they ignore.

Your chat transcript with sportbet.one (05 Jun 2024, 09:06 AM GMT)
Chat Transcript with samueljohnstonbang
Chat started on 05 Jun 2024, 09:06 AM (GMT+0)
(09:06:00)   *** samueljohnstonbang joined the chat ***
(09:06:00)   samueljohnstonbang
Hi, im still awaiting a response from management due to my uncontrollable gambling addiction
(09:06:11)   *** Ross joined the chat ***
(09:06:16)   Ross
Hello! I'm Ross, and I'll be here to help you today.
(09:06:21)   samueljohnstonbang
It was Anthony that i was originally dealing with but now hes failing to respond
(09:06:34)   Ross
The only way that you can close the account is
(09:06:37)   Ross
If you wish to close your account please press on your username - settings - general - Request Self-Exclusion
(09:06:51)   samueljohnstonbang
Did that
(09:07:08)   samueljohnstonbang
Just said it would email instructions and never received them
(09:07:35)   samueljohnstonbang
An previously Anthony was able to auto block an account even though others say they cant
(09:07:49)   samueljohnstonbang
All accounts are associated with aaronstokes1990@outlook.com
(09:08:24)   samueljohnstonbang
Ive asked to block my ip address or coinbase address but they keep allowing me to play regardless and they know its me with emails and do nothing about iy
(09:08:36)   samueljohnstonbang
Because they're profiting from my addiction
(09:09:12)   Ross
Make a request again.
(09:09:23)   Ross
Also, check your spam folder.
(09:09:49)   samueljohnstonbang
I have, several emails to management. No emails entered spam/junk or inbox
(09:10:03)   Ross
If you didn't receive clean up your mail
(09:10:21)   samueljohnstonbang
Even if they did im telling yous im a gambling addict so the duty of care is with yous to protect me
(09:10:31)   Ross
As I see all is working. It should be a problem on your side.
(09:11:57)   samueljohnstonbang
Ive emailed, live chat 100s of times and all get ignored. If someone says they've an addiction which is obvious to your staff and company at this point then you should be doing something to protect the customer, but yous dont as that impacts yous making money from their addiction
(09:12:11)   Ross
The automatic self-exclusion option is currently functioning properly.

We do not process manual account exclusion requests.
(09:12:41)   samueljohnstonbang
How come anthony previously did then?
(09:13:10)   samueljohnstonbang
An its not automatic if you have to follow emails not received
(09:13:15)   Ross
There is the instruction I have.
(09:13:25)   Ross
As I said before the self-exclusion option is currently functioning properly.
(09:13:30)   Ross
It should be a problem on your side.
(09:13:35)   Ross
Could you please try cleaning cache and cookies, using another device, browser, incognito window? It should help.
(09:14:06)   samueljohnstonbang
Done all that and tried different devices. Im an addict asking for help, duty of care lies with yous to provide it
(09:15:39)   Ross
We do not verify players and are unable to restrict access to our website for certain people.

https://sportbet.one/responsible-gambling - at the end there are links to sites where you can find help.
(09:16:33)   samueljohnstonbang
But yous have blocked people in forums for having the same ip address and conviscated their funds
(09:17:03)   samueljohnstonbang
But because you profit from my addiction yous allow me to deposit and make it extremely difficult for me to close account
(09:18:36)   samueljohnstonbang
We introduce a crucial first step for users considering a break from gambling. Upon receiving an email request for account closure, sportbet.one doesn't just snap the door shut. Instead, we initiate a 24-hour cooling-off period. During this time, the account and any linked accounts are temporarily disabled, putting a halt to all gambling activities. This pause provides a moment for reflection, an opportunity to consider the decision without the immediate pressure of gambling options at your fingertips.
(09:18:37)   Ross
Yes, we block people with duplicate accounts. But the account must be activated and the general rules must be violated for the team to see it and check this account for such violations.
(09:19:09)   samueljohnstonbang
During this time the account and any linked accounts
(09:19:32)   samueljohnstonbang
Ive outright told yous the accounts linked with a aaronstokes1990@outlook.com and yous dont want to know
(09:19:41)   samueljohnstonbang
Is a manager there
(09:19:46)   Ross
The account must be activated and the general rules must be violated for the team to see it and check this account for such violations.
(09:19:48)   samueljohnstonbang
Anthony or karen
(09:19:53)   Ross
We do not verify players and are unable to restrict access to our website for certain people.

https://sportbet.one/responsible-gambling - at the end there are links to sites where you can find help.
(09:20:05)   samueljohnstonbang
But you can see my ip address
(09:20:19)   Ross
As I said before the self-exclusion option is currently functioning properly.
It should be a problem on your side.


We do not process manual account exclusion requests.
(09:20:50)   Ross
Is there anything else I can help you with at the moment?
(09:21:05)   samueljohnstonbang
Is there a manager there as you are unwilling to help an addict struggling who has told you i didnt receive the email
(09:22:18)   Ross
Regarding any questions, please contact us via email at support@sportbet.one
(09:22:38)   samueljohnstonbang
As mentioned at the start, they dont reply
(09:23:05)   Ross
As I told you above the team do not process manual account exclusion requests.
(09:23:37)   samueljohnstonbang
Your own terms and conditions stated to email
(09:24:18)   Ross
Is there anything else I can help you with at the moment?
(09:24:42)   samueljohnstonbang
Yes, protecting me from gambling on the account
(09:24:56)   Ross
I already explained above.
(09:25:05)   Ross
We do not verify players and are unable to restrict access to our website for certain people.

https://sportbet.one/responsible-gambling - at the end there are links to sites where you can find help.
(09:26:09)   samueljohnstonbang
You dont need to verify, ive told you who i am and my disability with gabling addiction
(09:26:19)   samueljohnstonbang
Gambling
(09:26:26)   Ross
We do not process manual account exclusion requests.
(09:26:40)   samueljohnstonbang
Once i notify yous of this, the onus is on yous
(09:26:57)   samueljohnstonbang
Ive screenshots that state otherwise
(09:27:41)   Ross
I'm going to have to close the chat because we're talking about the same thing and I've already explained how closing works on our platform a bunch of times.

If you still have questions, please contact us via our official email and wait for a response.
(09:27:46)   Ross
Have a nice day!
(09:27:53)   Ross
Thanks for understanding.
(09:28:04)   samueljohnstonbang
No one responds...
(09:28:18)   samueljohnstonbang
Or i wouldn't be contactingyou
(09:28:26)   Ross
Remember to wait for a response.
(09:28:50)   samueljohnstonbang
Its been over a week
(09:29:02)   Ross
I am closing this chat for now. Thanks for understanding

Scammer - Sportbet.one
What happened - Ignored responsible gambling and numerous tries to ban account, whilst aware of my mental health and addiction.
Amount- £15000gbp
Payment method - EOS via coinbase
Proof of live chats and emails below;

https://talkimg.com/images/2024/05/12/1ndjm.jpeg
https://talkimg.com/images/2024/05/12/1nHvC.jpeg
https://talkimg.com/images/2024/05/12/1nuDW.jpeg
https://talkimg.com/images/2024/05/12/1nAnJ.jpeg
https://talkimg.com/images/2024/05/12/1nSgb.jpeg
https://talkimg.com/images/2024/05/12/1nnuv.jpeg
https://talkimg.com/images/2024/05/12/1nGxI.jpeg
https://talkimg.com/images/2024/05/12/1nCNH.jpeg
https://talkimg.com/images/2024/05/12/1nPOz.jpeg
https://talkimg.com/images/2024/05/12/1nQog.jpeg
https://talkimg.com/images/2024/05/12/1nmPd.jpeg
https://talkimg.com/images/2024/05/12/1n6j5.jpeg
https://talkimg.com/images/2024/05/12/1nTC2.jpeg
https://talkimg.com/images/2024/05/12/1nENj.jpeg
https://talkimg.com/images/2024/05/12/1ntvc.jpeg
https://talkimg.com/images/2024/05/12/1nziP.jpeg
https://talkimg.com/images/2024/05/12/1nI4G.jpeg
https://talkimg.com/images/2024/05/12/1nNuq.jpeg

Hi,

To be honest, initially i was seeking financial compensation as this company did ruin me, but i now just want to help others in my situation and try and get people to avoid this toxic company. Below is some evidence.

https://talkimg.com/images/2024/05/12/1ndjm.jpeg
https://talkimg.com/images/2024/05/12/1nHvC.jpeg
https://talkimg.com/images/2024/05/12/1nuDW.jpeg
https://talkimg.com/images/2024/05/12/1nAnJ.jpeg
https://talkimg.com/images/2024/05/12/1nSgb.jpeg
https://talkimg.com/images/2024/05/12/1nnuv.jpeg
https://talkimg.com/images/2024/05/12/1nGxI.jpeg
https://talkimg.com/images/2024/05/12/1nCNH.jpeg
https://talkimg.com/images/2024/05/12/1nPOz.jpeg
https://talkimg.com/images/2024/05/12/1nQog.jpeg
https://talkimg.com/images/2024/05/12/1nmPd.jpeg
https://talkimg.com/images/2024/05/12/1n6j5.jpeg
https://talkimg.com/images/2024/05/12/1nTC2.jpeg
https://talkimg.com/images/2024/05/12/1nENj.jpeg
https://talkimg.com/images/2024/05/12/1ntvc.jpeg
https://talkimg.com/images/2024/05/12/1nziP.jpeg
https://talkimg.com/images/2024/05/12/1nI4G.jpeg
https://talkimg.com/images/2024/05/12/1nNuq.jpeg

Hi,

Thanks all for the advise and confidentiality advice its much appreciated. I'll get working on what yous have all said.

To be honest at this stage I don't care about personal compensation, it's more about creating awareness as to how these companies operate.

At the start it was chasing losses, but this company will keep preying upon vulnerable gamblers such as myself so by raising this hopefully it helps to protect me whilst i go into rehab again, as well as helping to prevent the same thing happening to others.

Hi all,

Looking advice. I initially started betting with this company sportbet.one a year ago. I tried last may to self exclude and they made it impossible for me to do so. Ignoring requests via live chat and saying they couldnt even though their website advertised you can. I hit their self exclude in settings but it allows you to log straight back in and just says reenable account.

I waited their 4 days before account was meant to be excluded for good but their system didn't work. I complained about this and instead of blocking account they offered me bonuses to keep playing and this was after several emails and live chats begging for help.

Since then I've been able to create more accounts with them using same ipaddress and same crypto wallet. Ive begged them to help me and block me from creating new accounts or depositing via my crypto wallet and they just ignore.

I know I'm accountable for my addiction, but i just feel this company prays upon the vulnerable.

They've taken 20-30000gbp from me in the last year and offered me $1000 because their self exclusion wasn't working and advised me to create a new accohnt account to receive it knowing rightly i would lose it all to them again.

The ignoring of requests to self exclude and their broken system goes against their own policies stated on their website.

Any help in relation to this would be greatly appreciated.

Thanks,

Aaron

Hi can you link the proper channel for me please to post evidence?

Sorry guys if this is wrong forum, I'm just frustrated and down and out. I am now seeking counselling and trying to move forward again, and work on paying off my debt. I know I'm accountable to but it just seems like this company took full advantage of me for over a year knowing rightly about my struggles as i informed them 100x over in which ive the evidence like i produced above with chat logs and emails. I've buried myself in debt, but this company has made it too easy for me to feed my addiction.