I'm starting the process of collecting owners info to get payouts made quickly for those that want the payout now. 

Please DM me here or email tim@titanbtc.com to get that started.  Thank you in advance for your patience.

For those that are wanting to hold tight until more assets are available, I'll be formalizing a community of owners and will be working on creative ways to reduce the shortfall as much as possible. 

I'm not hitting the eject button unless I'm legally obligated to do so.  I'll keep communicating as much as I can as the efforts to improve the situation solidify.  This forum isn't the best vehicle for that communication so please do DM me or email me to get on the list of owners receiving updates

Since one person has already asked, I'm using the TitanMint.com domain because it doesn't explicitly reference crypto currency.  I tried a half dozen email services using the *@titanbtc.com domains and they got shut down repeatedly. 

I previously used Mailchimp to communicate with Titan Mint customers.  All our existing email lists of customers and automations at mailchimp were also nuked because, from what I can tell, the crypto and NFT space is so rife with spammers that no email delivery service will now work with anyone affiliated with anything crypto.  If anyone has an email delivery service that still works with crypto companies, please let me know.

I'm hosting a webinar this coming week to update coin owners on the topic of redemption and answer questions.  The event is scheduled for July 28th at 6pm Pacific time (GMT -7).

Please fill your desired email address and one of your coin IDs here to receive the invitation link:

http://www.titanmint.com/webinar/

You should get an email after filling in that form confirming that you're on the webinar invite list.  The actual link for the webinar will go out on Thursday of this coming week, along with a reminder.

Let me know if you have any questions.  FYI, I need to avoid using the word "bitcoin" in the emails related to the webinar because all email delivery services now block or ban anything related to crypto currency so if you see something saying "Titan Coin" instead of Titan Bitcoin that's why.

If you've already gotten an email titled "IMPORTANT Titan Coin - Redemption Process Webinar Invitation" then you're already on the invite list and don't need to fill in this form.

I'm sorry I haven't been updating here.  We did make progress and then had some technical setbacks. The email system was working for a week or so and then died again.   There's very few developers who I trust to resolve these issues and unfortunately, we're having to wait on those developers who are fighting some other fires before continuing the work to fix these issues.  Catching Covid-19, and recovering from it, has also sidelined both myself and the devs for a time.

While we won't quit until the website is acceptably fixed, the timeline has obviously gone WELL past acceptability and my focus right now is on redeeming all 2FA coins.

If you've emailed previously and I didn't reply in a timely manner, please email again.  We missed quite a few emails and may have lost some before they were read.

Direct messages here on the forum are also still getting through.

We're asking owners to peel the hologram enough that it is clearly peeled (the word "void", or a hexagonal pattern, becomes visible) and then photograph the hologram side of the coin.  In the photograph, beside the coin we also need to see the current date handwritten on a piece of paper as a proof of when the photo was taken.  This photo is evidence of current ownership of the physical coin, and will be the primary consideration in any disputes of ownership.  If there's any evidence of photo manipulation (cropping, blurring, tag editing, etc) or if the details aren't legible, we'll ask for another photo.

We were able to extract the registration emails from website database and once current ownership is confirmed we'll message the email address associated with the coin as a second confirmation before transferring any BTC.  There will be edge cases and we'll do our best to deal with those gracefully.

I will update here next week once the developers are back online.

I can't tell from the description on this thread where the issue is exactly, but I've emailed and provided instructions on how I can resolve it for you.

We've unfortunately had a cascade of issues that have arisen in the process of fixing the website. This isn't uncommon with older sites, and it may be that we need to rebuild the front end from scratch to get the full functionality restored.  I'm looking into all options on getting the website fully functioning as intended as soon as possible.

While the developers are working on the website, I'm working in tandem to organize the info needed to manually redeem all 2FA coins Titan has ever produced.  Once I have a process of notifying owners and collecting current ownership verification, my intention is to deploy that process whether the website is fully functional or not.  I'll update here as I'm getting close to starting that process.

It will take quite a bit of my time, which is obviously my limiting resource in addressing these concerns for everyone, so I'll do my best to prioritize redemptions in order of when a coin owner reached out to us requesting assistance.

Redemption will involve Titan sending the BTC associated with a coin to the requested address.  There is a security risk posed for all Titan coin owners if we send out the Private Keys for these 2FA coins.  To date, I've let people know that we don't have a good solution for distributing forked coins (and there are many forks to consider).  We'll revisit that as we get closer to redeeming everything outstanding.

I don't like to update before things are fixed, but it is taking longer than I hoped to get the redemption process fixed for ALL coins. We're making progress but we're still working on it this week.  Our work is now being done on a clone of the server/DB so there shouldn't be any downtime until we re-route traffic to the new server.

To answer a couple questions, The website is difficult to maintain because it is:

1. Running on a database that uses multilayer encryption which is fairly unusual
2. Constantly under attack

In the event that maintaining the site becomes untenable, we will be tracking down all owners of unredeemed coins and manually redeeming. 

There's a considerable amount of time that does into redeeming manually, so we're pushing to keep the site going as long as possible, but there is a contingency plan in place.   

I'll update again here when the new server is ready.

We test a few dummy coins whenever we have to cycle the servers and the last tests worked. 

If particular coins are working and others are not then its a database issue and that's what we're trying to track down now.

The site may be down entirely for a few minutes at a time this week while we do some deeper maintenance efforts but if we run into a scenario where its going to be down for longer than an hour or so, I'll reroute traffic to a cloned version of the servers via DNS to keep some version live for checking coins.

I didn't know the website was not processing redemption requests until yesterday, and I'm not sure why it is failing yet.  We did do server maintenance a few weeks ago and verified things were working at that time.

Dev team is on the case, but I won't have an ETA on the fix until we know what is happening.

I'll update here when there's news on the site being back to full functionality.

This is wise advice.  Our mail servers are run using different machines than what runs the website, so mail is still working, but please do take all reasonable precautions and follow your gut regarding info you give out when responding to emails from our domain. 

Our email servers have been attacked in earnest dozens of times, and scammers have spoofed emails to look as if they came from us on more than occasion to attempt to get sensitive info from coin owners. 

Also, please pay attention to the account age here on the forums.  There are profiles that use variations of my username that have tried to impersonate me in the past.

Apologies for the website downtime, guys. 

We hoped it would be back up quickly but had to deal with some unforeseen technical hurdles.  Even though there are no private keys stored online, we use some unique encryption to protect the coin data from bad actors and this system is a bit of work to maintain.  I'll post here once its back online and fully operational.

If anyone is needing their 2FA coins redeemed in the meantime, I can help them here through the forums.  For those that have asked, the website is not needed to redeem private key coins.

-Tim

Ok, I've heard a fair amount of of feedback on this forum and the sales threads and via PM.

It sounds like the consensus is that most current coin owners are not excited about the reload and the new prospects are OK with a peeled coin with no hologram.  I'll discuss with Coin cube and we'll decide on whether to limit this sale to "peeled" only and skip the reload option.

I offered to reload these because they are so rare... and there simply aren't any for sale, anywhere, that I know of.   The idea was to generate new interest in these ultra rare collectibles, for the benefit of all current holders.  More interest means higher value in the secondary market.

This particular group of coins were sold direct and not made available to the public, so its even more interesting as it contains production numbers that were unavailable previously.

However, If the community agrees that they do not want the reloaded coins to be made available for the sake of maintaining the value of unpeeled coins in existence... I will offer these as peeled only, with no reload option.

If you're one of the buyers interested in the reloaded version, please chime in on the thread so we know you're here.

I'm merely accommodating one of Titan's larger wholesale customers and helping with their resale effort.  Not a cash grab.  I'm just as happy (happier) if they sell as peeled.

I do understand the increased long term value of the unpeeled coin.  In this case, my thinking was that because the collectible community has been asking for these coins, and there are none available for sale, this would be an opportunity for new owners who never had a chance to own these coins before (or even an awareness that they existed). 

Generally more awareness creates more value on the second market.  Hence, I believed it would be appreciated by the community that some coins which were never made available to the public were now being sold.  That's why I offered to reload these. 

I'll take your perspective into consideration though, and if it seems to be how most current owners feel we will just offer these as "peeled".

Please PM me here with the coin ID that you're having trouble with?

PM sent.  I'm open to hearing your opinion.  I just pasted some details on the process I'm considering above, as well, if that clarifies any of concerns.

I understand your concern.  To clarify, anyone purchasing the reloads of these coins are not getting "new mintage".  We are not increasing the number of coins in existence for these. 

The reloads will retain the existing production number but are getting a new public/private key pair and a new certificate of authenticity. The reloads will show authenticity on the Titan website, just the same as the original. 

These represent a significant percentage of the mintage for these two coins, which is why I am open to uniquely accommodating this sale.  The holograms' authenticity and their intact status is the primary security for these coins (I have yet to see a hologram replica of our coins).  These holograms will show the first digits of their public key, and still link to a page verifying they are authentic and linking to the blockchain transaction that funded them.   

Because of the added security that comes with the extra layer of authenticity verification, I don't think this is actually leverage for fresh scammers to gain any advantage but I may not be fully understanding your perspective.

I understand your concern.  To clarify, anyone purchasing the reloads of these coins are not getting "new mintage".  We are not increasing the number of coins in existence for these. 

The reloads will retain the existing production number but are getting a new public/private key pair and a new certificate of authenticity. The reloads will show authenticity on the Titan website, just the same as the original. 

These represent a significant percentage of the mintage for these two coins, which is why I am open to uniquely accommodating this sale.  The holograms' authenticity and their intact status is the primary security for these coins (I have yet to see a hologram replica of our coins).  These holograms will show the first digits of their public key, and still link to a page verifying they are authentic and linking to the blockchain transaction that funded them.   

Because of the added security that comes with the extra layer of authenticity verification, I don't think this is actually leverage for fresh scammers to gain any advantage but I may not be fully understanding your perspective.

Just following up, we were able to recover some emails that went to spam.  I've got your coin ID from those emails and I've looked up the record on your coin.

We show you requested redemption twice, with two different addresses.  It was redeemed to the first address you requested in September of 2018, but the website is showing the most of the addresses you requested redemption to (that address is from a bit of automation that isn't based on the redemption transaction).  I'm omitting the details from this public post but I've emailed you the transaction ID so you can verify.

Hi,

I'm sorry for your frustrating experience.  I did have our customer service team reach out when you contacted us here.  They requested your coin ID but we didn't see your email responses with the ID so that we could take action.

We have repeatedly had spam email attacks against our mail servers so you may have been the victim of a false spam flag.  We'll go back and search to see if you got caught in the spam filters for some reason.  

In the meantime, Please email me directly at tim@titanbtc.com with your coin ID so I can follow up.