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Showing 20 of 82 results by canyalos1
Re: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )
Hi, I checked my wallet on blockchain and saw that my lost bitcoin which one I am waiting for recover transferred to " 1FPjzeLsuYZeu7XZMYPuBLdgML5kDhbqjV " .. But bitcoin didnt deposited to my Poloniex account. what does it mean ? why they didnt deposit my bitcoin to my account ? 
( I dont understand what is going on ? Does anyone have an idea about this?
Here is my blochchain wallet link..
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv
thanks..
( I dont understand what is going on ? Does anyone have an idea about this? Here is my blochchain wallet link..
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv
thanks..
Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
Hi, I checked my wallet on blockchain and saw that my lost bitcoin which one I am waiting for recover transferred to " 1FPjzeLsuYZeu7XZMYPuBLdgML5kDhbqjV " .. But bitcoin didnt deposited to my Poloniex account. what does it mean ? why they didnt deposit my bitcoin to my account ? ( I dont understand what is going on ? Does anyone have an idea about this?
Here is my blochchain wallet link..
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv
thanks..
( I dont understand what is going on ? Does anyone have an idea about this? Here is my blochchain wallet link..
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv
thanks..
Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
Unfortunately, everything you wrote so far is correct. Binance sent BTC to the address you confirmed, so there is no error on their part. As Tether support wrote, recovery of funds is possible through the owner of the private key address to which Binance sent BTC. The only option to recover these funds is Poloniex because only they have the private key address where the BTC is.
The only way is to keep trying to contact Poloniex support. Is writing tickets the only way you are trying to contact them, or have you tried other ways?
Hi, thank you for your reply. I tried every way to contact with them.. I opened ticket 203 days ago on Poloniex. and always contacted with them using telegram, livechat and trolbox on Poloniex. But these support staff dont know anything because always they wrote me " (02:29:33 PM) Migeru: Please be patient our specialist will send you a email. " but I didnt got any tech. information about of my issue.. thanks
Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
There's no other choice, since the funds have already been released outside by Binance, they are no longer accountable to it.
Just as I've said about the past experience of having the same problem, you're lucky if poloniex will help you to retrieve back your fund.
I am really sad about of it. I dont understand why support dont recover my bitcoin. Now live chat mod. told me that T3 support working on it. I dont understand what is T3 support. I think maybe they lost this private key. Recover Process is very easy and my bitcoin on their pocket... They delisted OMNI Network from Poloniex, they removed my OMNI USDT wallet from my account. If they will dont Use this OMNI more why they dont give me my USDT wallet private key. If I got this private key I can recover my coins in max 2 hours. I many time wrote to TETHER comany also. Their support replied me that 200 days is too long for this process... But they can not help me, they wrote me only Poloniex can help me.. As a result I got nothing..
(( I try to forget this btc but I can not because 20k $ is good amount for me.. (Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
OP somewhere mentioned that he is been waiting for more than 180 days with this issue and waiting for the response from Poloniex that is why I consider that Poloniex is not interested in resolving this issue, and the reputation of Poloniex is not that great now also they got hacked in the past after that people don't really trust that exchange to deposit their funds there.
Yes, I am also afraid of that they dont interested resolving my issue but I dont understand why they dont directly say me that they will dont help me.. why they dont ignore me because every 3-4 days I keep busy to their support team.. thanks..
Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
I don't read further on your case but can I know what is the current status of your concern on there support? Did they already working on it or not?
Yes They always wrote me that agent in charge working on my ticket about of 200 days.. thanks..
Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
I have seen many situation as you before OP and those experiences were from known exchanges a few years ago. Lucky those people that have been helped by the team to receive the wrongly sent bitcoins to omni layer/protocol.
But this time, it's hard to reach and make the exchange do the favor to you and might just say that it's your fault.
But this time, it's hard to reach and make the exchange do the favor to you and might just say that it's your fault.
Thank you for your reply
Quote
Because you haven't checked where you're sending. I haven't used Poloniex for a long time but when you're about to deposit, is there any warning or message that to check the address where you're sending before you make a transaction?
In the past, that's what I've read when somebody have the same experience as you, he'd explained a lot and his mistake and then the exchange told him that they can no longer retrieve the wrongly sent coins back to him.
In the past, that's what I've read when somebody have the same experience as you, he'd explained a lot and his mistake and then the exchange told him that they can no longer retrieve the wrongly sent coins back to him.
Hi, Thank you for your reply..
Bitcoin transfered from binance exchange using binance " API " .. when you use API at this time you dont got any error message that this wallet adress is incorrect or something else...
Thanks..
Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
I have seen many situation as you before OP and those experiences were from known exchanges a few years ago. Lucky those people that have been helped by the team to receive the wrongly sent bitcoins to omni layer/protocol.
But this time, it's hard to reach and make the exchange do the favor to you and might just say that it's your fault.
But this time, it's hard to reach and make the exchange do the favor to you and might just say that it's your fault.
Hi, thank you for your reply. May I ask you why you think that exchange now may say me it's my foult ?. May you explain this a little bit? Is it about of Poloniex company or about of me ? Thanks..
Re: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )
I really think that Poloniex doesn't take me seriously because always got some answer from support . As a result nothing... I am really sad about of it.. How can takes recover process more then 190 days. Is it possible ?
One thing I don't know. Did you emphasize that you accept to pay support fee to recover your BTC? You don't have to paste it here because it breaks your personal information. Just say yes or no.
I think if you show that intention to pay support fee, it can boost the progress. Only if they really intend to support you.
Hi, thank you for your reply.. They didnt ask me anytime fee for recover. I think 3-4 month ago I wrote them that I can pay fee for recover service but I don't know if they will consider it. any way I know that I have to wait and I can not do anythink more but its really hard to wait when I need this btc... thanks.
Re: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )
-snip-
... This is a cross-chain transaction
... This is a cross-chain transaction
Really? I don't think this is a cross-chain transaction. Omni is just a protocol layer that is still one chain with bitcoin. cmiiw
Hi, thank you for your reply. I dont have enough tech. about of crypto but after their reply i was wondering about of " what is the cross-chain " . I searched on google and read some articles about of cross-chain but I dont understand what they want to say me.. I really think that Poloniex doesn't take me seriously because always got some answer from support . As a result nothing... I am really sad about of it.. How can takes recover process more then 190 days. Is it possible ?
Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
~snip
OP sent BTC to USDT (Omni layer).@OP, there is nothing you can do but wait, no matter how long it is. It either they will successfully recover your account or not. Technically, it seems easy to recover the fund, but if you see it from an exchanges' perspective, it needs a length of a chain of command and proper steps by step operation to safely recover your fund without compromising their whole security in results from the process of recovering your funds.
Since you only can wait, I stand with what @OcTradism stated on that topic. You might want to try to make them keep updated with your ticket by somehow bumping your ticket whether it is weekly, bi-weekly, or monthly.
Hi, thank you for your reply. I know that I have to wait Poloniex support but 190 days is very long for me.. This recover process can takes 190 days ? or I forget this bitcoin.. and last reply from them that my transaction is cross - chain transaction. One o another forum user write me that he dont think this is a cross chain .. what are your thoughts on this? thanks
Re: Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
Wait a minute, i see that in your post history. You have received an email or message said that polo was able to recover your BTC and it will be given back again to your account. My question it whether you were sending Wrapped bitcoin or native bitcoin? I thought that when you're sending native bitcoin and there will be a notification if the address didn't suit or related to the bitcoin address(I meant bitcoin native chain).
If polo able to recovers your bitcoin based on that message and i can assume that if you're sending wrapped bitcoin, right?
If polo able to recovers your bitcoin based on that message and i can assume that if you're sending wrapped bitcoin, right?
Hi, Thank you for your reply. Bitcoin sent via binance api so we dont get any error message or something else.. Both wallet are using the same Network ( OMNI ) . Bitcoin sent from my Binance btc balance.. I hope answer your question because my english is not so good. thanks..
Accidentally deposited/sent BTC to my Poloniex USDT wallet :(
Hi, I opened topic on different part of this forum but I need some different ideas. If read my topic and answer me I will be glad. Thank you so much..
Here is link of my topic : https://bitcointalk.org/index.php?topic=5329770.0;all&__cf_chl_jschl_tk__=pmd_hkn1NAPu8AfY0ktyi8uPR4Za.Wkk1Q6kP5zJSvaG5CU-1630343980-0-gqNtZGzNAfujcnBszQhR
Here is link of my topic : https://bitcointalk.org/index.php?topic=5329770.0;all&__cf_chl_jschl_tk__=pmd_hkn1NAPu8AfY0ktyi8uPR4Za.Wkk1Q6kP5zJSvaG5CU-1630343980-0-gqNtZGzNAfujcnBszQhR
Re: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )
Hi all, I got new reply from support which one have same tech. words after half a year. Here is the reply
Hi,
Thank you for your patience while we look into this matter.
As you have stated, a staff member in your employ has sent BTC to your USDTOMNI wallet. This is a cross-chain transaction, and as stated within the deposit message of USDTOMNI (along with all other currencies): Sending any other asset to this address may result in the loss of your deposit
We understand the frustration regarding this case, but this is something that we are attempting to rectify, but there is no timeline given, nor a guarantee of the recovery of said funds. Please also refer to our user agreement, specifically section 5 stating: If you send a Digital Asset to a Poloniex address that is unable to receive that specific Digital Asset, or if you make any typos or inaccuracies in the wallet address, such Digital Asset may be lost forever.
We will attempt to recover this transaction for you, and we will be in touch should/when we make any progress related to this matter.
I will reply support but before that I want to know your thoughts and What should I write them.. I found more post on bitcointalk which one got the same issue and Poloniex support solved that in 1 month but mine takes more then 6 month and dont have any solutions. I am afraid of that finally they will say me that it can not be recover. what I have to do ? Thanks..
Hi,
Thank you for your patience while we look into this matter.
As you have stated, a staff member in your employ has sent BTC to your USDTOMNI wallet. This is a cross-chain transaction, and as stated within the deposit message of USDTOMNI (along with all other currencies): Sending any other asset to this address may result in the loss of your deposit
We understand the frustration regarding this case, but this is something that we are attempting to rectify, but there is no timeline given, nor a guarantee of the recovery of said funds. Please also refer to our user agreement, specifically section 5 stating: If you send a Digital Asset to a Poloniex address that is unable to receive that specific Digital Asset, or if you make any typos or inaccuracies in the wallet address, such Digital Asset may be lost forever.
We will attempt to recover this transaction for you, and we will be in touch should/when we make any progress related to this matter.
I will reply support but before that I want to know your thoughts and What should I write them.. I found more post on bitcointalk which one got the same issue and Poloniex support solved that in 1 month but mine takes more then 6 month and dont have any solutions. I am afraid of that finally they will say me that it can not be recover. what I have to do ? Thanks..
Re: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )
And today when I asked about of my ticket on trollbox , admins again banned me from trollbox.... ((
Sure. They will use their ban hammer if you or anyone else spam in the troll box.((Spam in the troll box, in this topic or on Poloniex social media won't help you. The only way for you to keep up your hope is support ticket and email back and forth with Poloniex. Use only one ticket that you created months ago, bump it and repeat your request to their support.
Don't hope high as said and only do the right things at right place (support ticket + email).
Hi, thank you for your reply. I already doing the same as you said. thanks.
Re: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )
Your coins are unmoved still - which means they technically didn't steal your coins, but this case is a shame. Poloniex as an exchange with many years of experience should have fixed this in a maximum of two weeks - and yeah, that is already way too much time for such an easy task.
At least you can rest assured, no one touched your coins yet. They just seem to be unable or unwilling to fetch their private key and fix your issue. In no case that would be okay.
At least you can rest assured, no one touched your coins yet. They just seem to be unable or unwilling to fetch their private key and fix your issue. In no case that would be okay.
Thank you for your reply. Yes I fund some post on bitcointalk who had the same issue with Poloniex. Their problem solved in max 1 month but mine already passed 5 month. I really dont know what I have to do. I can not contact directly their Tech. Team so they dont give me any information about of my ticket.
I'm sad to know that you're still waiting for resolution regarding this topic OP. Sadly altough we have the most dedicated members ready to help anyone who comes here, we aren't able to provide you with any more help than by telling you that you have to keep pushing Poloniex until they give you a definitive answer regarding what are they going to do with your case - either being a positive or negative answer.
While browsing for similar situations (as I did in my first reply) I've found your reddit profile where I saw that you already exposed the situation on their sub as well[1] - although you have removed the post meanwhile. I also saw that you had a early complain[2] where you also had other members telling you that they are in the same boat as you and it seems like that they already went to a lawyer to have justice made.
They seem to be very unable to help you on live chat so I guess I'll would send them a weekly e-mail regarding my open ticket and their inability to solve the issue - if they won't do it at least they should already come forward and just say it, it's worse leaving you in a "limbo" state. Sadly they have all the power in their hands in this case, and it seems that it's not the first time that they do this to their users ...
[1]https://old.reddit.com/r/PoloniexForum/comments/o6xnpa/please_solve_my_ticket_today_106th_day/
[2]https://old.reddit.com/r/PoloniexForum/comments/n3wmuw/poloniex_support_do_not_reply_me_about_of_20_days/
While browsing for similar situations (as I did in my first reply) I've found your reddit profile where I saw that you already exposed the situation on their sub as well[1] - although you have removed the post meanwhile. I also saw that you had a early complain[2] where you also had other members telling you that they are in the same boat as you and it seems like that they already went to a lawyer to have justice made.
They seem to be very unable to help you on live chat so I guess I'll would send them a weekly e-mail regarding my open ticket and their inability to solve the issue - if they won't do it at least they should already come forward and just say it, it's worse leaving you in a "limbo" state. Sadly they have all the power in their hands in this case, and it seems that it's not the first time that they do this to their users ...
[1]https://old.reddit.com/r/PoloniexForum/comments/o6xnpa/please_solve_my_ticket_today_106th_day/
[2]https://old.reddit.com/r/PoloniexForum/comments/n3wmuw/poloniex_support_do_not_reply_me_about_of_20_days/
Hi, thank you for your reply. I already opened a court but the problem is I can not find their own adress and I dont know they have real office or they are virtual company. I find an adress which one is on island but I dont belive that in that island have any law. I think they especially moved their adress to this island. As a result I think they dont care about of me.. But I dont understand IF they dont want to solve my issue why they dont say me ...
Re: [ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT
Hi All.. I have topic here which one with Poloniex. If anybody have an idea please share with me. I really need help ... thanks...
https://bitcointalk.org/index.php?topic=5329770.0
https://bitcointalk.org/index.php?topic=5329770.0
Re: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )
Hi, Today 160 th days and I am still waiting ... they always sent me the same reply that tech team working on my ticket.. I am really sad. I can't think positive anymore... Is anybody know diffent way for solve my issue.. thanks.. this is the last conversation with live chat on Poloniex..
(02:44:55 AM) *** **** joined the chat ***
(02:44:55 AM) ****: Hi,
(02:45:18 AM) ****: Hi, Jessica How are you ?
(02:45:23 AM) Jessica: Hello ****, My name is Jessica from Poloniex Support. How may I assist you?
(02:46:01 AM) ****: I am waiting about of 160 days for me ticket
(02:46:20 AM) Jessica: can I have your ticket number?
(02:46:26 AM) ****: I am really not good. I need money because of my child is sick
(02:46:43 AM) ****: and I have to pay money to hospital every month
(02:46:46 AM) ****: 1331300
(02:46:58 AM) ****: Please jessica I need help..
(02:47:26 AM) ****: I always got the same answer that tech working on my ticket
(02:47:27 AM) Jessica: one moment let me check your ticket
(02:47:38 AM) ****: but as a result nothing
(02:47:44 AM) ****: ok I am waiting.. thanks
(02:48:30 AM) ****: I dont want to keep support busy
(02:48:47 AM) ****: but I really need help and I dont have lots of time
(02:49:53 AM) ****: recover my btc takes max 1 hour. Why it takes more then 5 month
(02:50:25 AM) Jessica: We have received your inquiry but it cannot be solved on live chat for security reason. I have escalated your concern to the agent in charge of your ticket/email. Our team will reply you as soon as possible - please wait patiently.
Thank you for understanding.
(02:51:11 AM) ****: Jessica what is the security reason
(02:51:17 AM) ****: I dont understand ...
(02:51:27 AM) ****: May you explane to me ?
(02:52:22 AM) Jessica: Unfortunately, this issue is handling by our technical team and cannot be solved on live chat
(02:52:42 AM) ****: support agent always escalated my ticket about of 160 days .. but nothing..
(02:53:03 AM) ****: I understand that your tech. team will solve my ticket
(02:53:22 AM) ****: But please they dont reply me nothing about of my issue
(02:53:30 AM) ****: they dont give me any information
(02:54:22 AM) ****: ıf you have a directly contach with tech team.
(02:54:59 AM) Jessica: Unfortunately, live chat is only available for certain inquiries and this is not one of them. I will pass your concern to the agent handling your case.
(02:55:10 AM) ****: Ma you say them that my child is sich and I need to pay money every month to hostipal please ?
(02:55:25 AM) ****: *May
(02:56:23 AM) Jessica: Sorry to hear that, however, the team need to investigate only on your case to see if we can help with that.
(02:56:45 AM) ****: My child need to have surgery ..
(02:58:18 AM) ****: I dont understand that they are working on my ticket or they investigate ?
(02:58:36 AM) ****: sorry about of my english...
(02:58:51 AM) ****: I hope I can explane my issue..
(03:00:21 AM) ****: I know that tech teamcan recovery my btc easily ..
(03:00:38 AM) Jessica: Please understand the nature of blockchain, which needs the technical team to investigate your case
(03:00:40 AM) ****: with my usdt private key
(03:01:34 AM) Jessica: We cannot provide further information about that on live chat, please follow up with your ticket
(03:01:45 AM) Jessica: Thanks for your patience
(03:01:49 AM) ****: ok thanks.
(03:01:53 AM) ****: finaly
(03:01:57 AM) ****: finally
(03:02:09 AM) ****: May you update my ticket please
(03:02:46 AM) Jessica: I'll pass your concern to the team handling your ticket
(03:03:09 AM) ****: I mean try to contact your tech team an explain my problem please
(03:03:15 AM) ****: Ok thank you so much
(03:03:19 AM) ****: Have a good day
(03:03:34 AM) Jessica: Have a good day!
(03:03:44 AM) *** **** left the chat ***
(02:44:55 AM) *** **** joined the chat ***
(02:44:55 AM) ****: Hi,
(02:45:18 AM) ****: Hi, Jessica How are you ?
(02:45:23 AM) Jessica: Hello ****, My name is Jessica from Poloniex Support. How may I assist you?
(02:46:01 AM) ****: I am waiting about of 160 days for me ticket
(02:46:20 AM) Jessica: can I have your ticket number?
(02:46:26 AM) ****: I am really not good. I need money because of my child is sick
(02:46:43 AM) ****: and I have to pay money to hospital every month
(02:46:46 AM) ****: 1331300
(02:46:58 AM) ****: Please jessica I need help..
(02:47:26 AM) ****: I always got the same answer that tech working on my ticket
(02:47:27 AM) Jessica: one moment let me check your ticket
(02:47:38 AM) ****: but as a result nothing
(02:47:44 AM) ****: ok I am waiting.. thanks
(02:48:30 AM) ****: I dont want to keep support busy
(02:48:47 AM) ****: but I really need help and I dont have lots of time
(02:49:53 AM) ****: recover my btc takes max 1 hour. Why it takes more then 5 month
(02:50:25 AM) Jessica: We have received your inquiry but it cannot be solved on live chat for security reason. I have escalated your concern to the agent in charge of your ticket/email. Our team will reply you as soon as possible - please wait patiently.
Thank you for understanding.
(02:51:11 AM) ****: Jessica what is the security reason
(02:51:17 AM) ****: I dont understand ...
(02:51:27 AM) ****: May you explane to me ?
(02:52:22 AM) Jessica: Unfortunately, this issue is handling by our technical team and cannot be solved on live chat
(02:52:42 AM) ****: support agent always escalated my ticket about of 160 days .. but nothing..
(02:53:03 AM) ****: I understand that your tech. team will solve my ticket
(02:53:22 AM) ****: But please they dont reply me nothing about of my issue
(02:53:30 AM) ****: they dont give me any information
(02:54:22 AM) ****: ıf you have a directly contach with tech team.
(02:54:59 AM) Jessica: Unfortunately, live chat is only available for certain inquiries and this is not one of them. I will pass your concern to the agent handling your case.
(02:55:10 AM) ****: Ma you say them that my child is sich and I need to pay money every month to hostipal please ?
(02:55:25 AM) ****: *May
(02:56:23 AM) Jessica: Sorry to hear that, however, the team need to investigate only on your case to see if we can help with that.
(02:56:45 AM) ****: My child need to have surgery ..
(02:58:18 AM) ****: I dont understand that they are working on my ticket or they investigate ?
(02:58:36 AM) ****: sorry about of my english...
(02:58:51 AM) ****: I hope I can explane my issue..
(03:00:21 AM) ****: I know that tech teamcan recovery my btc easily ..
(03:00:38 AM) Jessica: Please understand the nature of blockchain, which needs the technical team to investigate your case
(03:00:40 AM) ****: with my usdt private key
(03:01:34 AM) Jessica: We cannot provide further information about that on live chat, please follow up with your ticket
(03:01:45 AM) Jessica: Thanks for your patience
(03:01:49 AM) ****: ok thanks.
(03:01:53 AM) ****: finaly
(03:01:57 AM) ****: finally
(03:02:09 AM) ****: May you update my ticket please
(03:02:46 AM) Jessica: I'll pass your concern to the team handling your ticket
(03:03:09 AM) ****: I mean try to contact your tech team an explain my problem please
(03:03:15 AM) ****: Ok thank you so much
(03:03:19 AM) ****: Have a good day
(03:03:34 AM) Jessica: Have a good day!
(03:03:44 AM) *** **** left the chat ***
Ok thank you, I understand that ı can not do anythink myself. I have to wait support reply.
You're welcome. Yes, that's what you have to do right now, to wait.There's no one that can help you here though but only give you advice that I have said the same. Cheer up, they'll get on you once they have you on the queue.
Hi, today 106th day and support still didnt solved my issue. I dont understand what I have to do, I am so tried to check my email and cant see any reply. I dont want to lose my 0.4 btc