Hi all,

After waiting around 2 months without any updates, I contacted Hhampuz in this forum. He helped me a lot, he talked with his guys at duelbits and came to the conclusion that they can retrieve the funds at some point in the future so they have credited me with the lost amount. I received it today and I withdrew it successfully, and they don't charge me any fees. Below is the proof they credited the lost amount which is $2418.9 to my duelbits account.
https://www.talkimg.com/images/2023/10/09/RH0RP.png

This is really awesome news and it's like a dream for me. I waited for a long time but it's really worth it. I can't expect more than this.

Through my case, I knew that I made a right choice when I chose duelbits to gamble. IMO, duelbits is really one of the best gambling sites. They might be late to response some customer problems, but they will really do it at some point. I know that the support agents don't have much power to process my case, they just can forward the request for other teams to decide. In my opinion, they did what the best they can do. In order to speed up similar cases like me, the right move is to contact the right person (duelbits representative). In my case, Hhampuz helped me a lot. After receiving the lost amount, I told him give me his coin address so that I can send him an amount equivalent to 10% of the lost amount, I really want to do that to thank him. But he denied and told me that I don't owe him anything. Such a good marketing campaign manager.

Once more time, thanks all your comments in this thread. All your comments really help me a lot and give me hope to wait for 2 months. Such a good community.

Do you know how to contact a duelbits representative ? I tried to contact with @duelbits in this topic but he was inactive for a long time.
I'm not sure why my case can't be in a priority. duelbits is a business company and a business company deals with money. They don't need to resolve my case for free, they can charge me a fee, this can be a win-win situation. If they don't help me, no one win. And just in case they decide not to help me and it's in their ToS, why don't they reply me soon ?

I really think that there is a problem with their internal organization. Some departments in their organization process customer problem very slow. I've been waiting their answer about my case for 2 months (https://bitcointalk.org/index.php?topic=5465827.0) and haven't received the answer yet. I still contact their support agents every week but they only tell me to wait, there is no update for my case. Of course, my case happens due to my mistake, but I think that at least they should have an answer soon for my case. From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

Thank you so much for sharing about your case. From your screenshot, I see that you just got this problem recently and it is completely similar to my case. It's really helpful for me, it gives me a hope and a reason to continue with my case.

Thanks for your info, I tried sending a private message to @Duelbits but they disabled receiving message from newbie, so I can't send the message to them. Instead, I posted a message in https://bitcointalk.org/index.php?topic=5279042.msg62802977#msg62802977 . It seems that they are offline since 02 Aug, so I must wait.

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Thanks everyone for sharing ideas about my case. I read all your posts and I understand that the casino is possible to recover my fund, but they're willing to do that or not depends on their policy. Technically, I think that they have private key of TRX wallet and with private key, you can totally control and can send the asset in the wallet to another address. I think that they're willing to recover my fund. If not, then why they make me wait. It will be easier and quick if they just say that they can't help me in this case. That's my logical thought or it can be a hope I give myself to continue.

You know, I can send Duelbits support a message everyday to remind them about my case and inform that I'm still alive and waiting for their judgment (I'm feel really like I'm in jail due to my stupid mistake and waiting for the judgment from the court, lol). But I think it's not a good way for my case, I don't want to make them feel annoyed and stop conversation with me forever. So I only do that once a week or once every other week. And during this long waiting periods, I feel better when I read all your comments.

I'm sorry to hear that. So this case depends on the casino policies. Hope you already get over it





Thanks for your sympathy. I posted a message in Duelbits's thread https://bitcointalk.org/index.php?topic=5279042.msg62802977#msg62802977.
As I indicated in the conversation with their support (in #1), I'm willing to do something to speed up the process, so they can charge me. I will wait and update this post as soon as I have the official answer from Duelbits support.

Great, thanks for sharing about your cases. It shed some lights

Thanks mate, I uploaded the image to talkimg. You can see it in #1

That's exactly what happened.
I just want to tell the full story to make it more clear: In the first time, I only have USDT in my Binance account. Normally, I deposit to Duelbits via USDT-BEP20 (Binance Smart Chain). I wagered more than 125k$ in Duelbits and most of the time, I only deposit via USDT-BEP20. But this time, Binance disabled USDT-BEP20 withdrawal due to maintenance, and I don't really want to withdraw via USDT-ERC20 because it costs more fee and I think it's nonsense. So that I converted $350 USDT to TRX in Binance because I only want to deposit $350 to Duelbits. After conversion, I immediately create a withdraw order to send to Duelbits. But I made a biggest mistake in this step, instead of choosing TRX, I chose USDT instead. Because I know that my TRX balance is equivalent to $350 so that I pressed "MAX" button, that's the reason why I sent $2418 USDT, a huge amount. Right after I press the "Submit" button on Binance account and the page reload, I realized that I made something very wrong. I immediately pressed the "Report" button on the
withdrawall order and hope that it will stop sending the transaction, but it doesn't work.

My conversion order from USDT to TRX
https://www.talkimg.com/images/2023/09/07/mESQz.png
Withdrawal order
https://www.talkimg.com/images/2023/09/07/mEZf2.png
You can see that the timestamp is very close.

Actually, the warning message has just updated recently when they upgrade to Duelbits v2.0 (I think at around mid August). Below is the old UI, I took a screenshot right after I made a mistake
https://www.talkimg.com/images/2023/09/07/mEAW5.png
But that's not the point here. I don't blame them. I know that it's all my mistake, I know that I can lost my money if I send wrong asset even though the warning message isn't clear enough. I just do whatever I can to fix my mistake as long as there is no official answer from Duelbits support.

Thanks all mate. Reading your answers make me feel that I'm doing right moves so far.

I considered a lot about which section should I post. I don't want to be offensive because I know that this is my own mistake. For purpose of this thread, I want to hear all your ideas about my case, about what should I do as well as make Duelbits representative notice about my case so that I can get an answer.

Actually, I don't really care about the solution. As long as the solution can help me to access my balance (they can send back, or just credit a different type of asset, or whatever), then it is the best solution. From conversations with Duelbits support (you can see in #1), I just understand that my case is under the situation which @Coin_trader said: "This case of yours will surely delayed or ignored by the support on the casino since they don’t have time for this". So they haven't talked about the solution.

Thanks for your idea, mate. I'm doing exactly as you said.

Actually, during 1 month, I just want an update from them if they are looking my case or not or if they can estimate a time frame when they can do that. I know that this is my own mistake, so I must take whatever result. I just don't want to feel that I will wait forever to have an answer.
I don't know if $2418 USDT is large for all you mate or not. It's a large amount for me, so as long as I don't have an official answer, I just don't give up. I just do whatever I think is the right move to help my own.

As a newbie, I can't send you a private message. So I will post a message in this topic, can you help to take a look at my case https://bitcointalk.org/index.php?topic=5465827 here ? Thanks

Thanks all mate. I updated the conversation with Duelbits support so far in #1. They don't give me the time frame so I just wait. I will post a message in their official topic so they can get notice.

Honestly, this is my own mistake. So I must take whatever result, I don't blame them.

Technically, I think that they have private key and can retrieve the fund. But it can take a long time so they don't give me the time frame.

Thanks for your sharing.
This is one of the biggest mistake I made so far, it's hard to accept. I just hope for the best.

I tried sending a message to their official account on this forum https://bitcointalk.org/index.php?action=profile;u=2859659 but it seems that they don't receive a message from newbies so I can't send the message

I will wait and update if I have any answers.

That's correct, they just support USDT on ERC20 and BEP20. Thank you so much for your info, I will try their account

1 month ago, I made a mistake, I sent $2418 USDT (TRX network) from my Binance account to a TRX address of Duelbits. At that time, I have both TRX and USDT in my Binance account, so I send mistakenly USDT-TRC20 instead of TRX because both of them are on the same TRX network.

The following is the info of my transaction (31 July 2023)
https://tronscan.org/#/transaction/de46cb587e41bfa38093384c71f7fbfd33daccf3d113d7a562e70c486958cd6d

The TRX address of Duelbits:
https://tronscan.org/#/address/TVivvjzWVb37N4Fz9vGpJLLg8GoFYd2A4g

In the past, I deposited TRX correctly to that address many times.

I contacted Duelbits support many times since that day, but each time they only tell me that they don't have any update and as soon as there's an update, they will get back to me (via emails)

It's been over 1 month without any updates. I don't know how much time I must wait. Is it possible for duelbit.com to retrieve my wrong deposit ?

Thanks for reading my question.