I didn't know the issue was in place. I did not wager an extra $20k because I noticed, I wagered an extra $20k cause I didn't think it was an error on their end. They won't compensate me for my wagered either, they aren't giving me my 20k extra wagered.

I get where you’re coming from, but I have to disagree with a few things.

Yes, chasing level-ups blindly is usually -EV, and I normally wouldn’t do it. But in this case, because of the 1.2x VIP progression, the math actually made it +EV for me — or at least neutral — especially using low-risk dice where losses are minimal (around $1 per $100 wagered).

With the boost, I only needed to wager around $85k instead of $100k to level up, which made the expected cost of leveling much lower than usual. That’s the only reason I did it. Without the bonus, it’s obviously not worth it — which is exactly the problem here: I only chased it because the bonus was supposed to be active.

So no, the money I lost wasn't inevitable. It was directly tied to the extra $20k I had to wager once I realized the promo wasn’t working. That’s why I’m not asking for a refund — I’m just asking to be credited the 20k in VIP progress I was promised so that the outcome reflects what was advertised when I started wagering.

Also, whether or not the promo is “good” is subjective. A lot of people probably ignore it — fair — but for me, the value was there as long as it worked. The issue isn’t whether it was worth it in theory, it’s that Stake broke their end of the deal while I was playing under the assumption it was working.

That’s the core of the complaint.

Here’s what they said:

“Unfortunately, there is no compensation that we could provide you.
Since the issue has been fixed now, there should be no further issue in this matter.
Please let us know if there's anything else that we can assist you with.”

So basically… they admit the promo was broken, they confirm it’s been “fixed,” but they still refuse to offer any compensation, no retroactive credit, no bonus, nothing.

Exactly, that’s what’s frustrating about this.

No warning. No notification. Nothing.
I had no idea the promotion wasn’t working until I noticed my level progress wasn’t moving like it should’ve. And by that point, I had already wagered over $95,000.

For a company as big and well-funded as Stake, you'd expect at least an email or message saying:
"Hey, the 1.2x wager promo is currently down — don’t rely on it until further notice."

It’s just disappointing that they admitted the issue but left players like me to take the loss anyway.

I get what you're saying, and I appreciate the perspective — but I still think it's fair to call this a scam-like experience, even if it wasn’t intentional.

Yes, they admitted the issue and apologized, but that doesn’t change the fact that:

- They advertised a promotion that wasn’t working

- I made decisions and deposited based on that promise

- I lost real money because of it

And they refused to make it right, even with a gesture like a bonus

You're right -- maybe “scam” is a strong word. But when a platform benefits financially from their own mistake, and leaves the user to absorb the loss, it starts to feel like one, intentional or not.

As for checking earlier — fair point. But you also don’t expect a global platform to roll out a promo and not even check if it’s functioning properly. That’s on them.

Final Update (maybe):
Stake support now says:

“We are sorry to hear that you are not satisfied with our services. We sincerely apologize for the confusion caused by the delay in the promotion tracker and the lack of proper communication around it. That said, please note that we’re unable to offer compensation or refunds. We expect an official update or clarification to be provided soon.”

So just to be clear:
They admit there was confusion, a delay, and no communication…
But still say: “No refund, no compensation.”

It’s actually wild how these huge companies can mess up, cause you to lose real money, and then just say “sorry, wait for an update.”
No accountability. No fix. No concern for the player.

This was a platform error — not user error. I shouldn’t have to eat the cost for something that wasn’t my fault.

Disappointed, but not surprised.

Another Update:
Support now says:

“Unfortunately, we don't have an option to provide you with a refund. As mentioned, the issue has already been reported. Please be patient and wait for an update because the issue should be resolved soon.”

So basically... I’m just supposed to wait, get no compensation, and accept the fact that I lost extra money because of their broken promotion?

It’s funny how these big companies never have to take real accountability. If they screw up? “Wait for an update.” No refund. No apology. No fix that actually helps.

Fixing the issue “soon” doesn’t undo the fact that I wagered more than necessary and lost more than I should have. Saying “wait for an update” doesn’t help when the damage is already done.

This is incredibly disappointing. Stake, do better. This isn't right.

Support got back to me again saying:

“We are hoping that this issue will be resolved soon and that your wagered amount will be corrected.”

But honestly, that doesn’t solve anything. The damage is already done. I deposited, wagered, and lost money based on false expectations. Fixing the tracker after the fact doesn’t give me back the $200 I lost unnecessarily. I don't want this extra wagered AFTER I wagered everything for my rank up. If anything an announcement or something should have been made when this promotion didn't work (it's still up and no announcement btw).

This isn’t just a “technical issue” — it’s a lack of accountability.

I feel completely scammed by Stake.com and wanted to share what happened so others don’t fall for the same thing.

They had a promotion offering 1.2x wagered, meaning for every $100k wagered, your level-up progress would count as $120k. I needed to wager another $100k to level up, so with the bonus, I thought I only needed to do around $85k.

I deposited and started wagering using dice – the safest method, where you lose around $1 for every $100 wagered. But after a while, I noticed my level progress wasn’t increasing as expected. Turns out, the 1.2x promo wasn’t even working, even though it was advertised that it was active.

I reached out to support and got this response:

“Unfortunately, we are currently experiencing some technical issues regarding this promotion.
We are truly sorry for any inconvenience this might cause you, but rest assured that everything should be back to normal soon.
Our team is working on it as we speak and everything should be up and running very soon.”

That’s it. No compensation. No warning that the promo was down. I had to wager an extra $20k, which cost me another $200, all because I was operating under false information.

This isn’t a small mistake. I deposited and wagered money based on a broken promise. Stake either intentionally misled users or had zero safeguards in place for a malfunctioning promo. Either way, the result is the same: I lost money unfairly.

Be careful out there. Promotions that suddenly don’t work can cost real people real money.

No provably fair system. Wouldn't recommend playing on here until they add a proper way to verify their games.

There is no such thing as luck in gambling, at the end of the day you will always be the one that gets fucked. The house always wins, vegas wasn't built on winners

thanks for the informations