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Re: Coins.game banned my account when I tried to withdraw
Askgamblers in unwilling to even open my case for investigation :
''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''
Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.
Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?
''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''
Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.
Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?
What do you mean by unreachable? Like your email got bumped off? Coins are with GamingCuracao, disputes against them should be escalated and submitted to info@gaming-curacao.com. Have you try this?
GamingCuracao doesn't have an official complaints portal on their website like other curacao license providers (ex. Curacao e-gaming). That email address is useless as they never answer any email you send to them, I've tried in the past with other bookmakers.
Re: Coins.game banned my account when I tried to withdraw
Askgamblers in unwilling to check my case :
''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''
Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.
Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?
''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''
Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.
Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?
Re: Coins.game banned my account when I tried to withdraw
Hi, I managed to get a reply and had a short conversation with Denis. However, the outcome is sadly not as we wished.
I am not sure if sharing the full conversation here will be considered as a breach of privacy. But, considering that there is no private matter being shared, and that the benefits of transparency seemingly outweight the [lack of] sensitive information contained by the conversation, below is the full conversation.
I intended to post them right after our conversation seems to end with me being left unread, but I was hoping that he'll return and replied to my offer of escalating things to CG for the time being [with me personally notifying him for each new cases]. And since that's [now being clear] not the case...
[For those who, like me, doesn't speak Russian, since you can't copy and paste his replies to google translate, simply use Google lens and switch them to translate mode and hover your camera above the text, it'll automatically shows the English translation on your phone screen]
Hopefully, we can get coins to return here in the months ahead. For the time being, though, OP, I don't think there is much that the forum can do.
I am not sure if sharing the full conversation here will be considered as a breach of privacy. But, considering that there is no private matter being shared, and that the benefits of transparency seemingly outweight the [lack of] sensitive information contained by the conversation, below is the full conversation.
I intended to post them right after our conversation seems to end with me being left unread, but I was hoping that he'll return and replied to my offer of escalating things to CG for the time being [with me personally notifying him for each new cases]. And since that's [now being clear] not the case...
[For those who, like me, doesn't speak Russian, since you can't copy and paste his replies to google translate, simply use Google lens and switch them to translate mode and hover your camera above the text, it'll automatically shows the English translation on your phone screen]
Hopefully, we can get coins to return here in the months ahead. For the time being, though, OP, I don't think there is much that the forum can do.
Thanks a lot for trying to talk to him, very appreciated
Re: Coins.game banned my account when I tried to withdraw
https://imgur.com/a/ga10oe0
I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/
I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/
Re: Coins.game banned my account when I tried to withdraw
Little update on the case :
I was told on livechat that they didn't have any more information on the reason of my ban and to send an email to their support team (support@coins.game). I sent an email asking for explanations on May 9th and they still haven't replied. Otherwise I'm also waiting for casino guru's representative to reply to the complaint.
I was told on livechat that they didn't have any more information on the reason of my ban and to send an email to their support team (support@coins.game). I sent an email asking for explanations on May 9th and they still haven't replied. Otherwise I'm also waiting for casino guru's representative to reply to the complaint.
Re: Coins.game banned my account when I tried to withdraw
I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.
The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.
Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.
Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.
IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.
Casinos condone people making money lol, if placing semi-decent bets is doing something shady, then shoot me. I've never done any fraudulent bets, arbitrage, etc and all the cases I've opened have been resolved in my favor because of that. Otherwise they would have proof of my wrongdoings to show to the 3rd party arbitrator.
Again, I ask you to look at all the bookmakers that I've done complaints on. Half of them have exit scammed and the other half have dozens of complaints here or on casino guru/askgamblers. Why are you trying to defend those scummy casinos by suggesting I'm doing shady activities?
Re: Coins.game banned my account when I tried to withdraw
You do realize that all these sites communicate with each other somewhat. You are not being limited by the casinos, you are limited by the provider. If all the sites use the same provider, you are fucked. You will be limited on site after site after site.
Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.
IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.
[/quote]
Casinos condone people making money lol, if placing semi-decent bets is doing something shady, then shoot me. I've never done any fraudulent bets, arbitrage, etc and all the cases I've opened have been resolved in my favor because of that. Otherwise they would have proof of my wrongdoings to show to the 3rd party arbitrator.
Again, I ask you to look at all the bookmakers that I've done complaints on. Half of them have exit scammed and the other half have dozens of complaints here or on casino guru/askgamblers. Why are you trying to defend those scummy casinos by suggesting I'm doing shady activities?
Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.
IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.
[/quote]
Casinos condone people making money lol, if placing semi-decent bets is doing something shady, then shoot me. I've never done any fraudulent bets, arbitrage, etc and all the cases I've opened have been resolved in my favor because of that. Otherwise they would have proof of my wrongdoings to show to the 3rd party arbitrator.
Again, I ask you to look at all the bookmakers that I've done complaints on. Half of them have exit scammed and the other half have dozens of complaints here or on casino guru/askgamblers. Why are you trying to defend those scummy casinos by suggesting I'm doing shady activities?
Re: Coins.game banned my account when I tried to withdraw
I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.
Jeez, good catch.
I scrolled through his posting history and he created so many accusation against different books, there must be something to it. Whatever he does, he is getting caught a lot.
Maybe OP should check his setups a little better so his scheme isn't that easy to spot.
Guess it's fair to say this moves the whole thing in a slightly different light, even though coins really seems to have some issies at the moment since this in not the only scam accusation against them recently.
Me using bitcointalk as a way to bring these scummy casinos practices to light and try to get my money paid does not make my betting dishonest. Please feel free to go through all the threads I've posted and see that either I was paid out in the end or those casinos have exit scammed (Betnomi, euphoriabet, etc) thus proving my scam accusations.
Re: Coins.game banned my account when I tried to withdraw
I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.
The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.
Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.
Re: Coins.game banned my account when I tried to withdraw
I remember playing at that casino and even participating in their contest. I never had a problem with my deposits and withdrawals. It's probably because my withdrawals were not too big. Campaign manager Little Mouse handled their campaign a couple of months ago. Maybe he has contact with their representative. You may contact him if you want.
Was that your first withdrawal request? Or did you withdraw any amount before this withdrawal request? If you are new to a casino, you should withdraw at least once to check if everything is okay before you continue making a big amount for safety purpose. Sometimes, casinos comes with worst excuse not to pay their players.
Was that your first withdrawal request? Or did you withdraw any amount before this withdrawal request? If you are new to a casino, you should withdraw at least once to check if everything is okay before you continue making a big amount for safety purpose. Sometimes, casinos comes with worst excuse not to pay their players.
I had already withdrawn some small amounts before (a couple of months ago) but this is the first time I tried to withdraw a big amount.
Also my complaint on Askgamblers was rejected for some reason? They ask me to contact Gaming Curacao directly lol but they don't really respond to complaints.
I opened a complaint on Casino Guru now so we'll see how it goes
Re: Coins.game banned my account when I tried to withdraw
Seems to be one of those complaints that can be easier to resolve via casino guru or askgamblers. Have you filed any complaint there yet? On casino guru, their safety index is low at 4.1/10
They have quite a number of complaints there, most of which are unresolved.
They have quite a number of complaints there, most of which are unresolved.
Yeah I didn't realize they were not active here anymore. I filled a complaint on Askgamblers
Re: COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO
Coins.game decided to ban my account and accuse me of fraud when I tried to withdraw my balance!
Please check my thread in the scam accusations board :
https://bitcointalk.org/index.php?topic=5495757.0
Please check my thread in the scam accusations board :
https://bitcointalk.org/index.php?topic=5495757.0
If you read previous discussion above, Coins.game is not active anymore on the forum. Even a forum member has a problem withdrawing his balance that get from bonus while the representative don’t bother to check here already.
I already ready your scam accusation thread but it’s very hard to side with you if the accusation is about collusion with other players. I’m not familiar anymore on coins.game games but judging on their accusations, are you playing poker game? I’m not sure how to do a collusion on other card games except poker which I’m not sure if they already have now.
I have not played any casino or card games. Only sportsbetting
Re: COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO
Coins.game decided to ban my account and accuse me of fraud when I tried to withdraw my balance!
Please check my thread in the scam accusations board :
https://bitcointalk.org/index.php?topic=5495757.0
Please check my thread in the scam accusations board :
https://bitcointalk.org/index.php?topic=5495757.0
What happened::
I've been playing occasionally on coins.game since last year. On april 18, as my balance was at 0, I made two 500$ usdt-erc20 deposits. Since then, I slowly worked up this amount to 4698.25$ via sportsbetting and I attempted to withdraw that amount yesterday may 07. When I tried to log in today, the access was denied and I got this message via live chat :
https://imgur.com/a/T4h2rYO
I don't understand any of these accusations.
1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''
I have not played any card game on coins.game, only sportsbetting
2) ''Once coins.game notices fraudulent, illegal, dishonest or improper activity (including using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website''
I do not use a VPN while accessing coins.game. All my bets are my own and if I recall correctly, I already provided verification documents MONTHS AGO which were accepted.
I do not have access to my account anymore so I cannot post any betting history etc to support my point sadly.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3575821
Amount Scammed:
4698.25$ usdt-erc20
I've been playing occasionally on coins.game since last year. On april 18, as my balance was at 0, I made two 500$ usdt-erc20 deposits. Since then, I slowly worked up this amount to 4698.25$ via sportsbetting and I attempted to withdraw that amount yesterday may 07. When I tried to log in today, the access was denied and I got this message via live chat :
https://imgur.com/a/T4h2rYO
I don't understand any of these accusations.
1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''
I have not played any card game on coins.game, only sportsbetting
2) ''Once coins.game notices fraudulent, illegal, dishonest or improper activity (including using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website''
I do not use a VPN while accessing coins.game. All my bets are my own and if I recall correctly, I already provided verification documents MONTHS AGO which were accepted.
I do not have access to my account anymore so I cannot post any betting history etc to support my point sadly.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3575821
Amount Scammed:
4698.25$ usdt-erc20
Extra update : The 100 free spins they gave me were for a slot that is not available in my jurisdiction lmao, so I can't even use them. At least it's the intention that counts :^)
Update : Had to go through a few hoops such as compiling my whole betting history on an excel spreadsheet and sending it to them + completing selfie KYC with passport BUT they have readjusted my balance to the correct amount and given me 100 bonus free spins for the inconvenience 
Not the most professional bookmaker that I've dealt with but they were honest in the end.
Will change the title of the thread to resolved
Not the most professional bookmaker that I've dealt with but they were honest in the end.
Will change the title of the thread to resolved
[...]
I am in contact with their support team via email now who asked me to compile all my sportsbet P/L and send it to them so their accounting team can verify.
I am in contact with their support team via email now who asked me to compile all my sportsbet P/L and send it to them so their accounting team can verify.
I've add this case to the list, but umm... this above, you're saying you create a scam accusation while you're currently actively in touch with their representative and you both are still in the middle of getting to the bottom of the situation?
They had not sent me an email before opening this thread and livechat was just recycling the same explanations over and over again.
- snip -
Perhaps they void all of your bets after the "payout error" drama?
That might happen if they consider that you place bets with the money/profit from the payout error.
Yeah they owe you an explanation about that, you can try to DM this account: JohnTwice https://bitcointalk.org/index.php?action=profile;u=3559709
I think that guy is the wintomato official representative here on bitcointalk.
And here is their official thread: https://bitcointalk.org/index.php?topic=5345091.600
My last bet was staked multiple days before the adjustment (jan 27th). The error likely occurred as bets were being settled around the 31st-1st feb, so I never used any money from the error to place new bets.
When I check all my betting history, everything is settled properly so I don't understand the problem.
I am in contact with their support team via email now who asked me to compile all my sportsbet P/L and send it to them so their accounting team can verify.
What happened::
I played for a few weeks at Wintomato in december, only on sportsbetting.
On january 1st, the casino TOOK out manually from my balance a total of 1138 usdt. I was told on livechat that this was due to an error from their oddsprovider settling a bet for 10x the amount in my favor and they had to manually adjust. HOWEVER, my balance after the adjustment is sitting at 1203.98$ USDT.
I deposited a total of 1500$ usdt and was +313.02$ usdt in profit on all my sportsbook bets. My balance should be at 1813.02$ usdt!
I believe them when they say there was an error and an adjustment had to be made, but I believe they wrongly took out TOO MUCH money from my balance.
1813.02 - 1203.98 = 609.04$ usdt that they took from my balance for no reason.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3346646
Amount Scammed:
609.04$ usdt
Additional Notes:
Here you will find screenshots of what livechat told me, my current balance, the sum of all my deposits + proof and the total history of adjustments they made (1138$)
I can add screenshots of all my sportsbets for further proof if you don't believe I'm +313.02$ in profit.
https://imgur.com/a/Iq8dbMG
All I'm asking is for the wintomato team to count up all my P/L from my sportsbets + all my deposits and they will see that they took too much money from my balance.
I played for a few weeks at Wintomato in december, only on sportsbetting.
On january 1st, the casino TOOK out manually from my balance a total of 1138 usdt. I was told on livechat that this was due to an error from their oddsprovider settling a bet for 10x the amount in my favor and they had to manually adjust. HOWEVER, my balance after the adjustment is sitting at 1203.98$ USDT.
I deposited a total of 1500$ usdt and was +313.02$ usdt in profit on all my sportsbook bets. My balance should be at 1813.02$ usdt!
I believe them when they say there was an error and an adjustment had to be made, but I believe they wrongly took out TOO MUCH money from my balance.
1813.02 - 1203.98 = 609.04$ usdt that they took from my balance for no reason.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3346646
Amount Scammed:
609.04$ usdt
Additional Notes:
Here you will find screenshots of what livechat told me, my current balance, the sum of all my deposits + proof and the total history of adjustments they made (1138$)
I can add screenshots of all my sportsbets for further proof if you don't believe I'm +313.02$ in profit.
https://imgur.com/a/Iq8dbMG
All I'm asking is for the wintomato team to count up all my P/L from my sportsbets + all my deposits and they will see that they took too much money from my balance.