therefor I am asking for my money back and the account to be closed after that.
Not defending the casino because they should not have reopened an account that asked for a permanent exclusion, but I'm curious, would you have made this complaint if you had won after they reopened your account?
Fair question, guess I wouldn't. But we all know i would have lost it back sooner or later anyway, so the would I have won storyline is just fiction, as for most players.
So this complaint wasn't really about a concern about their casino not following through on their own terms and conditions, but because you lost and now want the money back?
Anyway, good luck. Also, I'd suggest seeking some professional help, since you are showing symptoms of gambling problems.
I opened this scam accusation because it is a scam. A site should or must follow their own TOS, they blatantly violate them. Player protection and responsible gambling are not being followed on betfury, that's why I have created this thread as well, to show what kind of people are operating this site.
Seems like you didn't even read my opening post where I made it clear that I only lost money to this site because they let me, which by license agreement and responsible gambling guidelines should not have been possible in the first place since I perma self excluded. Not that hard to understand normally.
Yes it was me who requested the reopening, just sent them this email and some hours later was open again. I actually didn't expect them to reopen it since I checked the TOS myself, yet to my surprise they did it. While I felt lucky at the time, 10 days later, as so often, I live in regret.
https://www.talkimg.com/images/2025/07/30/UHtIIj.pngThanks for providing the screenshot. But now I'm wondering what you said at the initial stage to request the self-exclusion. Looks like it was a soft request to reopen the account. Hadn't you mentioned about your gambling problem in the first self-exclusion request email? Whatever you said, they shouldn't have reopened the account to respect their own terms.
Thanks for your interest. I am currently in conversation with the support, which is not easy. If it leads nowhere I will gladly share some information with you.
There was no need of creating this scam accusation if you are still in touch with their support agent to hear their decisions. Anyway, don't forget to give us the final update here.
I didn't ask for help, I am sharing this case because it shows how shameful sites like betfury operate. They set up rules for player protection and not follow them, which by the way is against their license agreement as well.
I simply asked "close my account", this is also visible in one of the pictures. You can't even self exclude permanently on site, you have to send them an email, just to make it even more difficult for the player to follow through with their decision.
You stating it wasn't necessary to create this thread in really funny. So you think reopening self excluded accounts is a good thing then? Strange mindset you got there.
Even if I get paid, which I most likely won't, this should not happen, not to anybody. Self excluded accounts cannot get reopened, why else having this gimmick in the first place if you don't follow it.
