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Showing 16 of 16 results by johnc3p210
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 27/01/2013, 02:38:03 UTC
Hey everybody,

My name is Seth and I've recently started doing customer support for BitInstant. You may see me in this forum trying to help people out from time to time.

I'd like to add the BitInstant logo to my profile but I can't seem to at the moment. I may need to get whitelisted first. Not sure.
Hey Seth. Please let me explain my situation.

I purchased $500 worth of bitcoins from you guys via blockchain. I got the confirmation zipzap email went ahead and made the express billpayment sucessful blah blah and here we are 3 days later and I have no coins. At first my quote disappeared and you guys asked me for my BTC address. I gladly provided it and supposedly you have sent it but of course no blockchain address was added leading me to believe that no coins were sent.

I just want this resolved already. This is the biggest hassle i've encountered with bitinstant. Please fix this problem. My zipzap # = 700612906

I really hope we can put this behind us so I can keep using you guys..
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 26/01/2013, 17:24:05 UTC
hey. please check out - 1015bbc6-6dc5-49a9-9369-68a3b3276d8f

i sent an order to a bitcoin address - usuing bit instant cash deposit, and it has not been received. please force the funds through. or at least if you have a couple minutes please check my case out. thank you! im waiting to hear from you!

Processed! No reason to double post  Smiley

Hi Yankee:

I've got a transfer from Dwolla that failed. I was hoping you could take a look.

Details: f2e6082e-1853-496e-8ff2-7d4f7fa7188b

thanks for your help

Processed!

Yankee,

Can you process this for me?


Order ID

be3161ec-18a2-45ed-b4b3-a9216d30e9ae


I attempted to transfer $500 from Dwolla to MtGox.

The funds left my Dwolla account immediately,  but Dwolla failed verification too often and the money didn't make it to MtGox.

Thanks!

Processed!
It's been 3 days.. are you seriously trying to scam me out of $500? This is absolutely ridiculous I'm being flat out ignored now.

I've used you guys so many times in the past and you do me wrong on $500 I just don't get it. You can't even prove you sent me the coins yankee so what gives? You lose my quote ID then ask me for a BTC address to send the money to with absolutely no way of proving you sent them. What kind of service is that? Oh sorry we lost your order resent your BTC address.. Come on yankee I just want my $500..

Not to mention I've lost hundreds waiting for this last $500 to make a purchase and due to the market dropping waiting 3 days for "bitINSTANT" more like "bitlagging" i've now at least lost over $130 just waiting on you monkeys.

You might as well change your name to bitlagging.com
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 26/01/2013, 02:52:16 UTC

I sent you my BTC address in a PM and it's been a day after you said got it.. please process this order that has stretched out to a ridiculous 2 days.. this is uncalled for service Sad

Hey, we processed it to 141YiAAmuhjQsGga8fRTEMeYZyiXwTj56y ! Didnt get it?
No I have not received it. I'm on my blockchain address right now the most recent transaction I have was

To / From   Date   Amount   Balance

    14UB6SYgrio9JM8VJS9k4GHr7yjcGpVDAF

   
2013-01-24 03:16:43
   
$ -685.87
   
$ 0.10

My balance is still $0.10. I have not received my coins yet. We discussed in PM's how my order disappeared so this already sounds sketchy as is and this is running on almost 3 days.. :/
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 26/01/2013, 01:15:34 UTC
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96


Ya, I resent the link again  Sad Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!

Got it!

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!
I don't want it processed; I need the $2424 refunded to my Dwolla account, not the BTC address.  The address was not mine; it was of a guy who was selling me items but ended up selling them to someone else.  
I got in touch with the would-have-been-seller (mining4fun11) and he returned the funds to me (despite the recent scammer tag).  No action needed on BitInstant's part anymore.

Ok cool. However I promised fees returned. Let me know where to send them.

I sent you my BTC address in a PM and it's been a day after you said got it.. please process this order that has stretched out to a ridiculous 2 days.. this is uncalled for service Sad
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 25/01/2013, 01:59:39 UTC
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96


Ya, I resent the link again  Sad Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 24/01/2013, 19:38:18 UTC
Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services Smiley

Done!


It's been 7 hours since you've said "Done!". That doesn't sound nor does it look done to me. Please push my order through and refund my 4% fee if you would please.  

(again) :/ zipzap# =  700612906

Hey,

Just got an email , and our developers are still looking into this. I just sent you a PM.

Of course, we will honor any BTC quote, regardless of price raise.

Charlie
What gives yankee? Sad I'm making a single deposit a day, not multiple. I could see if I was doing multiple a day why it would stop one from being instant. I just like to know what's going on when my coins take more than a day to get to me especially when it's a problem that hasn't been identified yet.
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 24/01/2013, 08:16:12 UTC
I'd be glad to refund you not only the $1, but also all the fees.

I still have not received my $3.12 outstanding balance or the fees.


Look, I apologize (again) for this glitch. If you think we are purposely ruining our reputation to skim $1, thats fine. We have thousands of happy customers that know we do everything and beyond for them. This includes yourself. I didn't even look at your order information before I offered you to refund all the fees. We value every customer big or small and want to keep everyone happy.

Please PM me your desired location of the fee refund.

If you don't feel I handled this properly, thats fine. Im not sure what else you want me to do.

Thanks, and I wish you the best of luck on your endeavors.

Charlie

Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services Smiley

Done!


It's been 7 hours since you've said "Done!". That doesn't sound nor does it look done to me. Please push my order through and refund my 4% fee if you would please. 

(again) :/ zipzap# =  700612906

Hey,

Just got an email , and our developers are still looking into this. I just sent you a PM.

Of course, we will honor any BTC quote, regardless of price raise.

Charlie

PM'd awaiting a response Smiley
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 24/01/2013, 04:25:03 UTC
Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services Smiley

Done!


It's been 7 hours since you've said "Done!". That doesn't sound nor does it look done to me. Please push my order through and refund my 4% fee if you would please.  

(again) :/ zipzap# =  700612906
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 23/01/2013, 21:23:38 UTC
Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services Smiley
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 12/01/2013, 06:28:19 UTC
So you're still working on mine then right? This is absolutely ridiculous service in my eyes. I float thousands with you guys and the best service you're going to give me is telling me days ago you're working on it twice and then just flat out ignore me. This shit should NOT take days.

Please do to conclusions like that, no one is ignoring you and saying so is not true.

Our past service should instill some trust in letting us work on the issue.

EDIT: Processed

Thank you.
+1 thank you sir. I'm sure you've heard the quote time is money. When I use your service I expect instant results (within reason, understand if it's relatively close to instant). I'm sure you could understand my frustration especially when I see other people with my exact same problem posting after me and you follow up with processing their order. Could I ask what the problem was so it could possibly be avoided next time?
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 12/01/2013, 03:24:54 UTC
I have also been waiting over 48 hrs and have received a "working on it" message as well.  Is there something going on with the site or Dwolla?  I have never had these issues before.

Edit - Note that Dwolla says money transferred and it has been removed from my account

Hey, BTC was sent a few hours ago to 1MEE2GPfMu49HZysC1WYbVNiv8m1wKZ6w7
So you're still working on mine then right? This is absolutely ridiculous service in my eyes. I float thousands with you guys and the best service you're going to give me is telling me days ago you're working on it twice and then just flat out ignore me. This shit should NOT take days.
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 11/01/2013, 19:36:25 UTC
Heya,

I was planning on buying some bitcoins on www.vriwex.com , but i couldn't find any reviews or something.
Does anyone know whether this site is reliable or not?

Many thanks
This is bitinstant's support thread. To answer your question that site is a scam.
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 11/01/2013, 19:28:26 UTC
I think there may be something going on with the site right now, at least with dwolla - was getting bad gateway messages frequently when refreshing my order status and then my order ended up failing and I've had to PM yankee

edit* i also emailed the support@bitinstant.com address

Whats your Order ID? Orders are going though fine

It's almost been 44 hours and I'm starting to truly get worried seeing as how you've told me twice that you're working on it..  Undecided
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 10/01/2013, 09:22:11 UTC
Hey yankee would you mind checking up on my order? It's been a solid 7 hours

zipzap # = 314134818

id love to get refunded the fee too

Sure, doing so now!

Appreciate the timely response Smiley i'll be patiently awaiting the coins.

Edit: Going on 32 hours :/
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 10/01/2013, 02:36:11 UTC
Hey yankee would you mind checking up on my order? It's been a solid 7 hours

zipzap # = 314134818

id love to get refunded the fee too
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
johnc3p210
on 02/01/2013, 08:44:29 UTC
Hey Yankee it's been 6 hours all my orders have usually been under 1 hour what gives :x

ZipZap # = 570620898