Brother, there are hundreds of people who got scammed by this fraudulent wallet (FREEWALLET.ORG is a scam). I am one of the victims [https://bitcointalk.org/index.php?topic=5439160.0].

Trust me, the best and fastest option is to sue this company

this company stealing my money , it keep take money from my wallet "inactivity fee" , how should i use the wallet while its suspended and they don't reply to my emails
any one help


https://ibb.co/4wTc6LkJ

how to can i contact with you ?

please if you find anything let me know , i am facing same problem with this scammers

https://bitcointalk.org/index.php?topic=5439160.0

The scammers at Freewallet are making impossible requests, even after I provided everything they asked for. They said:

"Please send us unedited, non-cropped, full-screen (desktop, not mobile) screenshots from the sending platforms as proof of the source of funds, and provide documents that confirm the services rendered."

[Image link: https://ibb.co/rXbL9Tj]

Despite telling them hundreds of times that I cannot provide what they are asking for—and that I have already sent everything I do have—they keep insisting. I explained to them:

"All I ask from my clients is a screenshot for translation purposes, after which I provide the services they requested, such as creating websites, databases, or other projects."

I also told them:

"I did not create contracts or documents because I was not experienced in such matters. There is only one client who agreed to make a contract with me after you requested it. Most clients refuse because they paid with crypto and don’t really know me personally."

[Image links:
https://ibb.co/SwKDnRTC
https://ibb.co/Mx1xsqcy]

Brother anyway you can help me , i am depressed , i am sure you reading the news about my country now  , and i need my money from this wallet its important but they keep ignore or skip me , my mental health is very bad

(freewallet.org) this scam company when they don't have anything to argue with , simple ignore you , wait for while , close the ticket , open new ticket , they send same question and continue ignore me: https://imgur.com/a/vxz1KKD

Last Updates :

the company keep ask me of "We still require documentation confirming that you legally provided services and received payment for them"
even though i told them i don't have that "i was guy with dream and good development skills , and i open telegram channel and posted on social media and people ask me for private services , so the documents you asking for i don't have it, all i ask the clients is screen shot for the transaction , and what i have i told you and showed you , so the KYC is over "

and they just ignore me even when i send more emails

- i am really confused , how this company scam and steal people from long time and no one stop it , if you can help me and share my story all over the internet i am okay with that , try check the update i add on main post here

i am depressed bro , after they told me we will check the files , they told me to "Please respond to original ticket." which they does not reply to at all
https://imgur.com/a/hIJOICL

- when i started i was new to cryptocurrencies i did not have any idea about private key , yes my mistake that i used this wallet. and now all gone

I am trying, and soon I will contact lawyers and sue this company. I am waiting for my case.

For a year, they have insisted on "Please provide the info backing the source of the rest of the funds," even though I already did. They refuse to accept my answer and keep asking for contracts with my clients: https://imgur.com/a/6EtHjwo.

They ignore me for 5-6 days at a time, and after several emails, their last reply was "We will check those files and get back to you with an update." Then, they went back to ignoring me: https://imgur.com/GHV7I0B.

What really hurts is that I am living on false hope. I worked so hard to collect this money, and now it's gone. I can't even eat or think straight.

But what I do know is that this is my right, my money—my hard work and suffering. And I will fight for it until my last breath.

Brother just check there telegram group , just people complain about this trash company , tell now , over 1 year and my problem not solved , they request me to provide "Please provide the info backing the source of the rest of the funds." and that's require me to create contract's with my clients , and my clients does not have to provide me with there private information , so the KYC is complete but they won't unlock it

this company is 100% scam , and the only way to deal with it is to contact with police , my wallet is locked from year for KYC even though provided all there request's and they came with new request 

THIS COMPANY IS SCAM OVER YEAR ANY MY WALLET STILL LOCKED

https://bitcointalk.org/index.php?topic=5439160.0

can you tell me how i can sue this people ?

any one can help me :https://bitcointalk.org/index.php?topic=5439160.0


Hello
I am writing to report a serious issue involving the website "app.freewallet.org," which is operating as a fraudulent entity. This company has been scamming users and stealing their money, including my own, for over a year. I believe the situation has become urgent, and I am seeking your assistance in addressing it.

The issue began when my cryptocurrency wallet was locked by the platform, and they requested that I complete their Know Your Customer (KYC) process. I provided all the requested documents and even participated in a Skype call, yet the company continues to demand additional paperwork and information. This request is becoming increasingly unreasonable, especially considering that I am not able to provide certain personal information on behalf of my clients, as they do not have to disclose this to me.

Despite providing everything they asked for, including proof of the sources of my funds (even though I am not legally required to), the company has continuously rejected my submissions. They have not explained the exact reasons for the rejections, which only deepens my concern.

This situation has severely impacted my health and well-being. I have worked tirelessly for nearly three years to collect the amount of cryptocurrency involved — specifically, 1.59393953 BTC — and I am devastated to see it locked away by this fraudulent platform. The stress of this situation has worsened my health and life in general.

Upon researching the company online, I found that I am not the only victim of this scam. A simple Google search of “freewallet scam” reveals that hundreds of other users have faced the same issue, with many reporting similar experiences of their funds being held hostage by endless KYC requests. You can easily verify these reports through online sources.

Furthermore, I have informed the company of my difficult circumstances, as I am based in Syria, where the ongoing war has made my situation even worse. Despite this, they have shown no understanding or empathy.

I have screenshots and additional evidence of my interactions with the company, which I can provide upon request. I urge you to take immediate action to investigate this matter and assist me in recovering my funds.

This issue is critical to me, as it involves both my financial livelihood and my health. I would greatly appreciate your prompt attention and support in resolving this matter.

Thank you for your time and consideration.

Sincerely

Any one found way to deal with this scam company ?

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thanks for you hard work bro , i will read more about that ♥

hello , i have send the contract they want , and the ask for more info about my fund , and i send almost 70 Screenshots of transactions i receive from my clients

and i don't want to fight with them that's why i did not share my stole every where , i am afraid that's may give them the reason to block my account  , but my last chance will be expose them if i did sent all the requested documents and my problem did not solve

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thanks for advice , but i need online wallet where i can use it on my phone and also have multi coin not one type , can you give me good advice ?

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thanks for advice i will read more about that

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Thanks for other comments, I really appreciate your kindness guys , yes i shouldn't use this wallet , but you know people do mistakes

i will keep you all on updates