Yeah, so I just received the Coinapult email and was able to retrieve my coins at the lower BTC price that I bought them at this morning. I have sympathy for those who have been waiting for weeks, but every time I have had an issue I email support@Bitinstant.com with all of the order information I have as well and I will sometimes also post my issue here on this thread if I have an urgent need for the coins to come through. I have yet to have an issue with BitInstant last more than a couple of days. Keep in mind that companies like this often follow strict protocol in terms of support methods. They have to ask you certain questions and go through a different one of many troubleshooting processes based on your transaction type. While I can't speak for BitInstant and do not intend to defend their position in pending cases with disgruntled customers, I do realize that systems like these are very technically delicate. MOST companies I've dealt with take anywhere from 2-6 weeks to refund you... Not a fun route.

Thanks BitInstant Support for handling this issue today. Got my coins!

Most of the people who were complaining never posted again, which is typical. People only go out of their way to make public statements to provide negative feedback. Only a few of them posted again to confirm that they had received their BTC, albeit without the fee reimbursement they were promised... BUT they were told to resubmit a new support ticket if they wanted to claim their reimbursement, so those who wish to do so have to wait for their company to authorize that claim as a separate matter. It's all a lot of messy technical crap, but unfortunately they have to follow the company's protocol and handle each case separately and with whatever information they have available to them at the time. Bitcoin is still a pretty new currency and its popularity has been on the rise so its no surprise that a slight technical glitch here and there can cause a trainwreck of backlogs. Anyway, I'm waiting patiently for my Coinapult email. I believe that it will make it eventually...

I have both of my email addresses pulled up and I have not received anything from Coinapult on either account since receiving the Transaction Successful emails from both BitInstant AND ZipZap.

The ZipZap account number in the email is: 549730067
The Transaction ID from the BitInstant email is: 5a36a238-1df6-4821-98a0-f075fbcd378f

I have confirmed that all of the information that I provided was 100% accurate. My only issue is that I have not received the email from Coinapult with the payload link so that I can retrieve my payment (yes I checked spam for it a hundred times and I do know my PIN). I suspect that the system failed to send me a retrieval email address. Is there any way for Support to attempt to resend this email since it never made it the first time? Can you help me, Ursay?

I have had over 6 successful transactions since 6/12/13. There are problems with the system of course because it's in BETA. Anyone who can read BETA on the site should realize that the interface or system could have some bugs. If you choose not to use BitInstant based on single experiences, then that is your choice. But it works MOST of the time and if there is an issue it is usually handled pretty quickly. Waiting on a Coinapult email for the deposit I made this morning still, but sometimes Coinapult is slow.

Made another local cash deposit this morning for Bitcoin-to-Email and haven't received the payload retrieval email from Coinapult. I opened a support ticket but thought I would post here too in case someone moderating the support thread can help.

Here is the transaction ID: 5a36a238-1df6-4821-98a0-f075fbcd378f

I received "Transaction Successful" emails from both ZipZap and BitInstant, but have not received the Coinapult link that I usually receive by email. I have confirmed that the email address used is correct and valid.

I need these coins to follow up on an auction purchase, so I would be very grateful if BitInstant's support team could handle this quickly, as I believe it to be a very minor issue.

Thanks
magicmike20

I just made 4 separate cash deposits (with 4 different total amounts) for Bitcoin to Email and have only received 3 of the 4 Coinapult payload emails... I waited for a while but the last email never came so I suspect that one of them is hung up in the system and just needs to be pushed through. I have already claimed the payloads on the 3 that I have received.

Here are the four transaction IDs (three of which should be successful, only one has not come through):

I did the math, and I believe this to be the transaction ID for the order that has not gone through! - (63665669-0bd6-489f-9afe-869ed74d96c7)

Here are the transaction IDs for the other three orders which I believe were successfully executed:
(5c545f9b-e063-4b42-a165-6149a83fd016)
(aa925dab-9788-487b-a7b1-008e98162405)
(24745b9c-d13a-4cfe-a8d2-64642cf34a73)

I have many very good experiences with BitInstant. Please push through the payment that hasn't come through!

I am also contacting support about this, just thought posting it in the thread may call some attention to it.

Update: The support team at BitInstant is damn fast. Less than thirty minutes and I was helped. Thanks!!!

This morning I tried to create a Local Cash Deposit transaction as a guest on the website and it gave me a message that there was a problem with one of BitInstant's partners and to try again later.

I just tried to create a New Transaction (only the second time today) as a guest and upon submitting my personal information received an error message stating that I have exceeded my daily limit? I haven't made any transactions in the past 48 hours so I don't know why the system would think otherwise...

My question to BitInstant Support: Is it possible to have the limit reset today so I can actually create an order?

I just made two cash deposits for Bitcoin-to-Email and although I received "successful" e-mails from ZipZap and BitInstant, I have only received one e-mail from Coinapult on which the sender reads "support@bitinstant.com".

After getting home and doing some searching, I believe I am having this issue because I used the same e-mail address for both sender AND recipient. (I did so because Coinapult says "any e-mail address" would work.)

I was told that BitInstant Support could help me retrieve my Bitcoins if I posted here.

Here is the transaction ID for the order that has not yet been filled:

5346530b-ba0f-4795-9412-55068cfa3a54

If someone on the support team could please push this second transaction through to the e-mail address that I provided, I would be very appreciative. I have full faith in the BitInstant Support Team and will post an update when I have received all of my coins.

If any information is needed, please do not hesitate to send me a Private Message here on the forums.

Thanks,
s

Just got my e-mail with my MtGox coupon!

If you gave them your merchant ID instead of your account number/name, they will e-mail you a coupon that you can redeem on MtGox.

I use BitInstant all of the time and things usually go smoothly but it's been a few hours since I made the cash deposit and I wanted to make sure that I called it to the attention of the Support Team so that my order can get pushed through.

I was not given an order number because I have not received an e-mail from BitInstant, but I have this information from ZipZap:

Quote ID    60268933-b4a3-4f9e-b778-2b0a5e15737c
Event ID    be584f19-da01-44fb-9ceb-c78a73a88d40
Quote valid until    Mon Mar 25 00:55:51 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $186.05 USD
Amount you will receive    $178.626605 USD
Expected delivery time(HH:MM:SS)    0:04:00
Guaranteed delivery time (HH:MM:SS)    1:00:00
Destination exchange    MtGox

Thanks in advance!

No surprise, BitInstant came through and processed my $485 order. Thank you BitInstant Support for your hard work and I will continue to use this service frequently!

Hooray!

Thank you Yankee for providing us with an explanation and explaining to some of the newbies that flaming only slows the entire process down. People should recognize that the BTC system is young and that technology is not always completely reliable.

I would assume that if you have already posted your order info or e-mailed it to them, the support team already has it and resubmitting your info may push you to the back of the line. Keep in mind that the support team is working double-time in order to make up for any orders that didn't go through while the Mt Gox API was down for four hours. They are likely working now to fill the orders in the order that they were received. Perhaps if people would simply post their order information instead of explaining business ethics to a company that has always proved reliable in the past, the support team could sooner fill all of the delayed orders.

Thanks Yankee and please keep us posted!

It looks like I'm in the same boat as some of the others:
I did not receive an Order ID or an e-mail from BitInstant, but I did receive an e-mail notification entitled "Successful ZipZap Payment" from ZipZap.
Here is the info that I was given by ZipZap:

Quote ID  8702b891-b838-49d8-8ece-2856df79b00d
Event ID  ef336af9-e79b-4cdd-bf04-215a4199d2b7
Quote valid until  Thu Mar 21 21:35:11 2013
Fees (Not inclusive of ZipZap)  3.99%%
Amount you need to pay  $481.05 USD
Amount you will receive  $461.856105 USD
Expected delivery time(HH:MM:SS)  0:04:00
Guaranteed delivery time(HH:MM:SS)  1:00:00
Destination exchange  MtGox

As I've stated, I have not received any e-mail from BitInstant and would be very grateful if a support member could help push this through for me.

I'm sure that this backlog will be cleared up and taken care of within a matter of days at the very most.  I have had similar issues with BitInstant in the past and they have always made it right.  Hopefully my order will be addressed in the near future. Please help me, support! (:

UPDATE: I also just received my bitcoins via two new e-mails for my two orders! I couldn't be more impressed with the service at a time like this, to be honest. Kudos to BitInstant, and thanks!

Hello BitInstant Support,

I made two cash deposit transactions through Moneygram back to back with differing amounts and the emails I received contained no redeemable MtGox codes in either email.

The first order ID is "OrderID: 0e60cd29-3b15-4e45-9d83-b7bbac857f29" and the second is "OrderID: 90ffd544-5e39-44e0-abdc-869ac5eaa4b2".

Please help!