Hey,

If you email us the required details at support@slotella.com, our support team will be happy to assist you.

Oh, I'll talk to the dev team and update you asap

I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.

This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)

Also we are still working on Slotella for a better experience.

Thanks for advices!

Thanks for sharing your username.
When I checked our support system, our team sent you a response 7 minutes later?



I have hidden the username and email address for security reasons.

This is really interesting, can you resend your username? So we can clarify the situation.

Unfortunately, we cleaned the inbox can because there were too many PMs.

Hello guys,

I understand your concerns, but I don't quite understand what's wrong?
Our ticket response time is 0-1hour at a rate of 99.9% (usually 15min)

Which user did not receive a response to their ticket, can you please share the username with us?

So I can share the screenshot.

Thanks

Hello everbody,

The above-mentioned email doesn't belong to 3rd parties or there is no case of data leakage. We created this email to follow the campaigns.
Hundreds of our users have benefited from this bonus.
There is already a support section on our site for your problems or questions with us. You can always share your problems/questions with us from our support and get instant answers.

Unfortunately, we no longer have a discussion with our player. Because his purpose is not to solve the problem with us.
You can check our explanation on the subject on the other topic:
https://bitcointalk.org/index.php?topic=5405935.msg60560716#msg60560716

We will not start a discussion on this topic.

Thanks for understanding.

Hello,

Your bonus has been added and details have been sent via PM.
You can check the bonus details on this page:

https://slotella.com/promotions-detail/374

Hello everbody,

Last 25 seats left for the $5 special promotion for Bitcointalk.

Hello everbody,

We explain the details about this issue on the subject of the case:
https://bitcointalk.org/index.php?topic=5405935.msg60560716#msg60560716

Also we will not respond to accusations on this topic, please share your questions on the other topic.

We are sorry for this situation, thanks for your understanding.

Hello everybody,

Unfortunately, we cannot agree on this with our player. He doesn't say anything other than just accusing us of scams.

When we check the logs in detail, there are withdrawal requests first. After the withdrawal request is rejected (because of the daily limit) the balance is played.



This is really the first time we've experienced it. There are only two possibilities on our side.

The first possibility is that the player's account has been hacked. It doesn't have to be a remote attack. It might be someone who knows him because his account logins only show up from Finland. (Same region as the player)

We checked the password change actions for this suspicious process. According to an IT security expert, the player's password is something like asdasdas. I really don't find it logical.

If you have such a large amount in a casino account, your account password should be stronger(instead of asdasadas) and you should enable two-step verification.


The second possibility is that the player has lost his balance. He blames the casino for turning the situation around.

I'm really not sure what we can do about it.

This is a baseless accusation. We contacted you through the topic and via e-mail.
We are truly sorry for your experience.

I hope we can resolve the issue together.

We are truly sorry for your experience as Slotella.
However, this is truly a baseless accusation.

I will share the details we talked to you via e-mail here. Because this seems like an attempt to damage our reputation.

You made a deposit of €11,283.55 yesterday and you have earned €111978.41. Congratz!

After then you requested a withdrawal of €20,000.
A few hours after your request, we approved your withdrawal request and sent the payment to your account.

Details can be found here:
https://etherscan.io/address/0x8712d580c6e986Af7Fc58Ac0CFFF36A581071b3d



Today, you submitted a withdrawal request again during the day. Your withdrawal request has been rejected because the 24-hour limit has not been reached and you have been informed by e-mail.

When we check the logs, you were logged into your account from a device different from the region you are in. First you or someone else activate 2FA verification then playing Wild cash game.



After your all balance was lose, you contacted us and shared with us that you had 2FA verification on your account and that your account was compromised.

To assist you, we've authenticated you and removed two-step verification from your account.
From this point on, you accuse us of being a SCAM.

There are two different questions here.
-If you are not the player who did this, let us cooperate with you and let us check the logs in depth.

-However, if you are the player who made this transaction and after losing the balance, it is really sad to respond to these accusations. We paid hundreds of thousands of dollars to too many players. We would never want to lose a player like you. Besides, if this was a scam attempt, you wouldn't have received a payment of €20.000.

Please allow us to investigate this matter.

The campaign is still active  your bonus is added in your account

Welcome new players to join us!
Thanks for your good wishes and reviews.

We will be happy to see you among us:)

Which category can we use? Because as far as we know, we can only open one topic in this category.

Thank you everbody -- We've updated the minimum forum rank requirement to "Member".

We are currently accepting accounts registered before July 8th. Is there a link where we can check the ranks in the forum?
So we can find the right rank for promotion.

Also thank you for suggestions!