CEX.IO has solved my problem regarding to my account access problem!

All the best about these guys!

CEX.IO has solved my problem.

I now have full access to my profile. Thanks everybody!

CEX.IO is the best!

I got email:

Dear up112662167,

Please allow me to express the sincerest apologies from the entire CEX.IO team for the delay in processing your request.
Thank you for the information provided. We're happy to inform you that your 2FA will be disabled as soon as this information is checked and approved by a supervisor, after this you would enable it again to protect your account.

We will notify you via email as soon as 2FA is disabled on your account.

We highly appreciate your patience and understanding.

Best Regards

Nick
CEX.IO Support Team
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I will update all of you with the final update and then I will lock the threat. Thank you all for the support. You all have my graditude.

I will give them the benefit of the doubt that they are overwhelmed with the requests of the similar problem.

Sites like CEX.IO and Freewallet are notoriusly called scammers and so on, but I didn't have any problem exept this one. And I was the one who fucked up.

I opened a threat about losing 2FA and I will update there with neccessery informations about my problem. cheers

On  Jan 18 , I have sent you a email in which I sent you pictures of my passport as an update on my ticket request (631882) regarding account access issue due to losing 2FA google authenticator.

On January 19, I received email from you:

Dear up112662167 ,We are still waiting for your response regarding the query you have sent to us some time ago. Please let us know if your concern has been resolved or do you still need our assistance.Your patience and cooperation will be highly appreciated.
On the same day I sent you email in which wrote: I'm sorry for the inconvenience, but I already replied to you via email?I will reply to you again via form on the https://support.cex.io/hc/en-us/requests/new?ticket_form_id=87564.Best regards! So i did. In that form I have sent pictures of my passport also and subject was: UPDATE ON MY TICKET REQUEST NO. (631882): Recovery for locked or inaccessible account ( lost google authenticator)

Last night I received email from you that stated: Dear up112662167 ,We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience.

And then shock, you sent me this email that my ticket is closed due to inactivity on which I am replying now. I don't know what happened? Please, I am waiting your assistance to recover my profile.

Best regards, Marko

I messaged them corespondently here on private message, on email and via aplication form.

They just went silent. I explained everything and I only received automatic response that they got my submited request.

Maybe they all went to collective vacation? 

I have a new problem now.

On 18th January, I recieved email from CEX.IO and they asked me to sent them picture of my passport. And I did.

But on the 19th January, I received new email from them:Dear up112662167 ,We are still waiting for your response regarding the query you have sent to us some time ago. Please let us know if your concern has been resolved or do you still need our assistance.Your patience and cooperation will be highly appreciated.

So I told them again via email that I already sent them what they wanted and due to precaution  I will send them again via form on the https://support.cex.io/hc/en-us/requests/new?ticket_form_id=87564 ( their official form aplication site).

Then I received mail in which wrote Dear up112662167 ,We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.Thank you for your patience. 

And finally, in shock, today I received this: This is an email to remind you that your ticket (#631882) has been pending for 3 days and will be sent to our temporary halt section due to inactivity. You can always reopen the ticket by replying to this email.

What the f*** happened??? Please, any advice will be appreciated. I don't what to do, it's like they are not receiveng my emails neither requests but that's hard to beleive.

Don't say such things unless you are 100 percent sure for the fuck sake. Why then would they bother to try?

Listen everybody, I know I fucked up. Fucked up deeply. I analysed my mistakes, it won't happen again. I just wish for second chance.

Update soon on this thread.

Best regards, Marko.

I had recieved email from their support stuff member to update my request with photo of my passport taken separatly.

I will do this first thing when I got home, I am at work now.

Thanks everybody for repply and help, I will update you as soon as something new happens.

Cheers, Marko.

Potato Chips saved my day.

I hope in two months I'll be able to get back account, and coins by then skyrockets.

Thank you for help

YES, that's it. Thank you. I will apply the very next moment.

Please, help me, I am desperate.

I needed to format my phone due to crash, Now I can't access to my profile on site CEX.IO because it is protected with my 2FA code. I don't have recovery code either.

The support on CEX.IO is just awfull. I email with them in circles, when in last email they send me, they asked from me to use the form they provided for submitting a ticket related to account access.

When I clicked on the link, I reiceve "server not found" message.

Please, does anybody have any clue what to do, or does anyone suffered the similar problem?

Best regards, up112662167.