https://prnt.sc/9MnJ6oyarb4u
https://prnt.sc/ts7bMwziAfnn

"KYC Verified
Dear Member,
We are pleased to inform you that your KYC verification has been successfully approved.
Below are the details of the verification levels you have completed:
Verified Plus – Document Verification + Liveness Check (Realtime Selfie Verification)."


My account is fully verified.
Many thanks to the forum. Special thanks to holydarkness.
Thanks to the bookmaker representative that he takes the time for public forums - this is a big deal!

my friend has been betting with this bookmaker for many years, who recommended me to register here.

I also have a requirement for a deposit turnover of $550. I would like to first resolve the verification issue, and only then place bets.

Of course, if the verification issue is not resolved, then I will be forced to leave.

situation today.

my account is unblocked.
I was allowed to withdraw money. And I have already withdrawn part of the money.

BUT there is a problem - the status of my account is "verification rejected"
every time I log into my account I see this message - https://prnt.sc/FackhTLpnDip

Dear bookmaker representative. You see what situation I was in. Due to a banal misunderstanding, my account was blocked and  support service responded only with an automatic message - "we are very sorry, the decision is final and cannot be changed"
Now your support service tells me to continue betting and use my account as usual.
But I am very afraid to bet now!

Tell me, can I still complete the account verification???
I want my account status to be "verified"!

Your support service wrote to me that it is not possible to pass the verification at the client's request and that it will be necessary to pass it if the security service asks for it! It turns out that everything can happen again???

Please, can you help me get the account status "verified" or give guarantees that the verification of my account has already been completed, and due to technical malfunctions there is simply no way to correct the account status!?

This is some kind of miracle.
You are my hero =)

My account has been reactivated.
But, there is still some uncertainty...

You see that chat support is very much separated from the verification department. It is strange that such complex issues are discussed with the general support department. It seems to me that it would be right to have a direct connection with the verification department, in order to avoid misunderstandings.

Now I am asked to go through the verification process again. However, the verification field shows the status "reject" and the button is not clickable...
We have made a request to the verification department again.
Honestly, I am very afraid of doing something wrong again =(

They told me to wait for an answer.

https://prnt.sc/0d7sG-vTjKWZ
https://prnt.sc/WYCXBO4FZu7h

Well. Nothing good for me.
All that's left is to wait.
In general, when you get into such a situation, you don't understand how this is even possible? any bookmaker can just take and close your account with all the money?!

And you don't know
https://www.curacao-egaming.com/public-and-players/complaints-landing
is this site related to the BK8 GCB license?

I filled out the application, but also read on the Internet, they say that they never answer anyone. As if this is a fraudulent Curacao license that covers other casino scammers.
It is interesting that there can be no impact on them at all in principle. The only exception is real lawsuits. But real lawsuits cost a lot of money and are practically unprovable!

Guys, does anyone of you know of any world organizations for player representation? My situation directly indicates that any casino, even with a license, feels like an all-powerful organization. You can send money there, and in the opposite direction it's "let us check you". Is it even legal to accept a deposit from a player if the bookmaker somehow identified him as undesirable??? In my case, I lost most of the money and they refused to return even a small part of it to me...

At that time it was Romania.

It would be great if the BK8 representative would allow me to go through the verification KYC and better yet, manually.

I also don't understand why the chat workers didn't want to help me for a second. The account status "account blocked" for the chat workers means that they have to reject any requests from the client...

In any case, we won't be able to find out anything without a comment from the BK8 representative. I hope you have a connection.

I just don't know what to do.
The situation I got into is very strange
I was betting on the BC8 website
I can say that I wasn't very lucky. I was clearly losing.
Then my last bet won and I decided to withdraw part of the balance. After that, my transfer was blocked and a request to undergo verification. My first thought was - what bastards, I made 4 deposits and they continued to accept my bets without any problems. But as soon as I decided to withdraw part of the money, my account was blocked... That's what a modern casino system is!

Okay. Maybe the site itself is simply obliged to verify each client before making transfers. I'll go through standard verification and continue to place bets (I thought).

The verification itself is done using a camera, but I don't have one on my computer. It's good that there is a convenient link that you can use to continue verification on your phone.
And so, this link simply didn't work!!!
https://prnt.sc/74Phc5rF7niM

I started writing in the chat, why isn't it working??? They told me to try using Asian countries in the VPN. But they didn't work either! Simply going through the countries, I eventually managed to somehow enable this verifier, but due to a poor network signal, the download was barely moving. I had to interrupt the verification and start it again. This time, it seemed like I was able to upload a photo of my document. But then I received a message - WE WERE UNABLE TO VERIFY YOU.

I'm wondering what the hell.

Well, let me try again. But this time the system didn't allow me to enable verification at all.

Next. I contacted the support chat. I said that your system works very poorly, that I simply can't even upload files. And now it doesn't open at all anymore! To which the chat worker replied that don't worry, we will help you now. I created a request to the verification team. And for me to contact the chat again in 1 hour.

I can't log into my account in 1 hour!
I ask - What happened? They tell me - That your account is permanently blocked and there are no options to change anything!!!
https://prnt.sc/iW4NlHp50FrE
https://prnt.sc/duVm3wOh9ZB3

I'M JUST IN SHOCK! WHAT???
They stole all my money!

Here are my deposits
https://prnt.sc/ej8cAvxJoJfo
I transferred 2500 dollars and lost. Then I tried to win back and lost again. And the last time I managed to win. But they didn't give me anything back!
In general, they stole all the money!

Let the bookmaker's representative finally show up and resolve the issue with my account! Your verifier is not working well! Why did you steal all my money without any attempt to figure it out??? Why do you even allow yourself to steal money from a client's account?

my username - Brandony
steal money - 2500$