Not sure what you mean by "seems OP hasn't been online for a while" because I was online just 2 days ago, confirming immediately that I was able to withdraw the funds.
Also "enjoying their funds" is a bit weird cause I simply got my own deposit back, all sports winnings were voided. Rightly so, but it's not like I got a present or something.
And btw I was not the one moving this topic to the scam accusations section, a mod had done this about a week ago. I didn't ask for this and was also surprised to see it, but in hindsight maybe it was a good thing cause my topic was already sitting in the gambling section for a month without any reply from Shuffle, so maybe the existence in this scam accusations category helped getting their attention.
Anyway, as I said 2 days ago already, glad it's finally solved and this topic can be closed. I have updated the topic name.

Hey, thanks for jumping in.
My account really was blocked/closed for a good 2 weeks with no log in possible and before that it was open but withdrawal button disabled for 9 months......now I just tried to log in and it's open again. I believe you changed this just now, thanks for that. And I see my 111mbtc balance was still in there and I was finally able to withdraw it this time indeed. Am not sure what you mean by "can withdraw funds at any time, as mentioned to him previously" cause I truly was not told this at any moment.
I'm glad it is now finally solved after 9 long months. For a moment, when it took so long and after 8+ months my withdrawal button was still disabled, I was beginning to think you would not deliver on your promise to let me withdraw deposit+small casino winnings. Looks like my apology in public on here finally was the missing piece, but I do have to say your support (the member called Sarah) could have been a bit more helpful in telling me what you still needed. She kept answering only sporadically and only in very general terms like "improve your behaviour" which left me clueless. Anyway, glad it was solved and I can confirm after all that Shuffle do keep their word.
I guess the long wait was my payback, which is only fair. For sure I will never make a mistake to open a 2nd account anywhere.

Yes, I thought the same too. My apology was approved and published in end of March. Then after that I gave it a lot of time, thinking they would want to punish me by waiting very long before fulfilling their promise and finally paying me back only my deposit (with sports winnings being voided).
I let many months pass, and waited half a year. But at some point, when they still had not paid me back my deposit entering September, I thought maybe the final step was apologize also in Bitcointalk.
But......still nothing received and since about 10 days now my account is even closed. It was open with my deposit still sitting in there (but withdrawal button blocked) and now I cannot even log in anymore.

It would be good if Shuffle can finally provide an update? Even if it means I won't get my deposit back, I just want to hear the final decision please.

I have already explained, they stopped answering my emails. I would be happy to communicate with them via email if they answered. Livechat same story, being completely ignored.
Plus, on March 23 my apology text was approved, we are now 6 months further. Don't you think waiting 6 months is being more than patient?
I gave them every chance to deliver on their promise to pay me back my deposit via normal communication channels.

I find it crazy that a reputable casino can make a promise in writing and that most people in here find it normal that they just don't follow up on it.

Yes, brother, I know I made a very big mistake. And I have admitted it.

And yes, Shuffle really promised to give me back my 0.111 btc balance, see here: https://i.postimg.cc/3RLvh34W/20240904-001505.jpg
I then went ahead and posted the apology text which they approved personally: https://i.postimg.cc/nrCQcNB2/20240904-001610.jpg
I really thought their word would be good. If they changed their mind then I would like to at least hear why. Or if there is any thing more they need from me. My only last thought was that maybe they still needed a public apology in Bitcointalk, but I have now posted that 2 weeks ago and still received nothing. I am really left in the dark and am confused.

May I ask Wind_Fury, do you have any contact within Shuffle? Can you please ask them to email me or to post an update here?

Exactly.
And that is the only problem I have with this case. If they had immediately confiscated everything including my deposit I would have no leg to stand on and have given up already 7 months ago. But they literally promised it in writing. The deal was: I apologize in public and then I get at least my deposit back. Meaning the stituation was restored as if I never had opened the second account. Which is the most fair. Also, meaning my 77mbtc sports winnings confiscated and I accept that.
Shuffle can then use this example as an extra warning for people opening multiple accounts.

If they now go back on their promise (which is looking more likely by each day that passes) and do not even give me back the deposit, then there is still nothing I can do but Shuffle won't look good either, not making good on their promises. A casino as reputable as Shuffle should be trustable on their word.
P.S. I now see that since today, my account is no longer accessible. For the past 7 months (including yesterday) it was fully accessible with my 111mbtc balance still sitting in it. Now I have no way to access it any as it is "suspended temporarily" it says. It seems Shuffle is reading this topic and actions are being taken. I have not received back my deposit however and with the account suspension it does not look likely I will get it.
I would like to hear from Shuffle what their final decision is what will happen with my deposit?

I have now done that.

Shuffle, can you please respond on this? Will I get my deposit back like promised, or are you going to confiscate it despite the earlier promise?

https://bitcointalk.org/index.php?topic=5508201.0

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

The terms say that if you create multiple accounts you will get your deposit only back and winnings get confiscated. Which is what should happen to me too. They have promised it in writing. Did you actually read the topic and see the screenshots?

hello shuffle team,

can someone of your team please check this topic and let me know what you still need from me? https://bitcointalk.org/index.php?topic=5508201.0
this situation should be coming to an end soon I hope since it is already going on for 8 months.

to all people in here that say something along the lines of "you messed up and expect to get away with it" I would like to say this:

no, ofcourse I don't expect to get away with it. I had a balance of 177 mbtc and 66mbtc of sports winnings were already voided and I accept that. That is a harsh punishment but I deserve it. Since I should not have been in the position to start betting with fresh sports limits on the second account, all things should be reset to the situation as if I kept playing in the first account. So all I should get back is the deposit of 100mbtc and the casino winnings of 11mbtc, which were ofcourse not affected by the limits.
This is also what was promised by Shuffle staff (or at least this employee Sarah who I was in touch with all this time). The balance was reset to 0.111 btc and the agreement was that after an apology I would be able to withdraw that. So I apologized in CasinoGuru, then also per email once more. But to my surprise it lasted longer and longer, I was very patient but now already 5 months since that promise and my withdrawal button is still disabled. And since the email contact has dried up (almost no more responses and no concrete answer as to what they still expect of me) all I can still do is also use this platform Bitcointalk to once again apologize. Then I have apologized in all possible channels, which I have now done.

so I am awaiting to hear from a shuffle staff member to post in here, if I can finally withdraw the remaining 111mbtc balance like promised, or if they will need me to do more and if so, what exactly? I will make a post in their general topic to ask if they can check this topic.

hi all

this topic is meant for 3 purposes: 1) I would like to apologize to shuffle 2) I want to warn people to not open multiple accounts at shuffle or any other casino and 3) to hopefully reach a resolution of my ongoing case.

my name is Gerardus and and I would like to explain some stuff in here about the issue I have with Shuffle for about 7 months now. I opened my first shuffle account (username donnamel) in november 2023 and I played in there for about 2 months with success (won quite a lot, mostly in nba sportsbetting) until in january 2024 I noticed that my max stakes were much lower and I could not bet my usual stakes anymore. So I withdrew the funds without problems and then took some days off. But here I made the mistake to ask my friend Felix if I could borrow his ID and play under his name on a fresh account. He said yes so I opened a 2nd account (username gamblerboy999), hoping to continue betting on sports with fresh limits. This worked for a couple days until I decided to request a withdrawal and it got rejected. I was asked to do KYC and it was provided, but then still withdrawal was disabled. I asked why and was told I was accused of multi accounting. At this point I made another mistake by not admitting it. I was scared if I admitted it they would confiscate all winnings (77mbtc) plus maybe even the deposit (100mbtc). So I denied it to them and pretended my friend was playing on his own. Then shuffle said that even though I played from a different laptop, different IP and my deposit was made from a different wallet than the one I used on my first (own) account, they recognized my betting pattern (betting on same sports and same casino games like my first account). This was true but since I felt it was too thin of proof and still scared they would confiscate all my funds, I kept denying. This lasted on for about 6 weeks with emails back and forth and I also made the mistake to open a complaint in Casino Guru (https://casinoguru-en.com/shuffle-casino-player-s-withdrawal-blocked-due-to). Then on 15th march my balance was reset from 177mbtc to 111mbtc and I was told all sports betting winnings were confiscated because of the multi accounting and only the deposit (100mbtc) and casino winnings (11mbtc) were left in my account. I understood this and accepted it.
https://i.postimg.cc/GpwPg3GC/20240903-235845.jpg

On march 18th I agreed with shuffle that if I retracted my Casino Guru topic and posted an apology I would be able to withdraw my remaining 111mbtc balance and the situation would be solved.
https://i.postimg.cc/Tw2DBKPZ/20240904-000944.jpg
https://i.postimg.cc/3RLvh34W/20240904-001505.jpg

So I posted something but shuffle found it insufficient. I then wrote a new text and offered it to shuffle to approve and on march 22nd I was told it was an acceptable apology statement.
https://i.postimg.cc/nrCQcNB2/20240904-001610.jpg

I thought it would be over now but the withdrawal button was still disabled and nothing happened for 2 more weeks. So I sent another email asking when I could withdraw and this was the response: "This matter is being reviewed. We hope to have a result in line with our terms of service as soon as possible, and we thank you for your honesty in this matter regarding your multi accounting and fraudulent behavior."
https://i.postimg.cc/DwVbnjZQ/20240904-002632.jpg

I kept waiting but the withdrawal button kept disabled and from time to time I asked for updates. At the end of may it turned out they still were not satisfied with the apology and demanded a more detailed one per email, so I gave this to them also.
https://i.postimg.cc/vmbg645c/20240904-003054.jpg
https://i.postimg.cc/PxqC203H/20240904-003556.jpg

On may 25th I was told "Thank you for your honesty. We will be able to conclude this matter soon".
https://i.postimg.cc/pT1p7k4F/20240904-003719.jpg

Then I waited 3 more months. I figured they were mad at me for stalling in the first 6 weeks so they wanted to "pay me back" by letting me wait extra long. I understood that and patiently waited all summer long. A week ago shuffle said "you have yet to comply with our simple requests regarding the proceeds of fraud that you have obtained. We kindly ask for you to rectify this behaviour."
https://i.postimg.cc/CL8zPGNR/20240904-003835.jpg

I really don't know anymore what shuffle still want from me, so a week ago I sent one last email with another apology:
https://i.postimg.cc/xqVTDZRc/17254051312275019720152077068138.jpg

This email however remained unanswered and my withdrawal function is still blocked. My last resort is now opening this topic to hopefully hear from a shuffle representative what they still need from me to enable the withdrawal function and end this situation. Perhaps they need me to apologize on this platform too, so here I go: shuffle, I apologize for opening my 2nd account to circumvent betting limits and not admitting it immediately. I have done wrong to deny it at first and to open the Casino Guru topic. But after this initial phase I have improved my behaviour and did all you asked of me. Please enable my withdrawal function or tell me what you still need.

Thanks for the attention.

I can confirm I did receive my withdrawal a couple hours ago. Let's assume it was just a mistake on their part to not send it earlier.
I hope you don't leave your future customers waiting this long on payouts Weiss, thank.

I submitted my withdrawal again and it's still pending now after 7 hours. Hope it will be processed tomorrow when I wake up.

I also checked their Terms and nowhere is listed that if you don't take a bonus, you have the obligation to rollover 1 time in casino or even 3 times your deposit amount in sports.
And to then say roulette is fine, and then after the player did roulette say suddenly it's not fine, is not nice.

For me the rollover rule is no issue anymore since I played slots for more than the neccesaary amount already. For me the only thing left is that they finally process the already 1 week pending withdrawal. There is no reason to hold it up anymore, even the livechat said I have completed all requirements (KYC and rollover).

So I truly hope it is just a mistake from their part and that my withdrawal will be released. Let's hope their representative can fix this ASAP and further steps won't be needed.

Hello Weiss,

I have to share my poor experience with your website.
I signed up in March and deposited 40mbtc. Then I went on to play a bit and left my balance on the account for all this time. On July 13th I wanted to withdraw my balance (slightly higher than my deposit amount) but I was told I needed to rollover my deposit amount 1 time in casino or 3 times in sports. Apparently for anti money laundering rules. Okay, fine, seems fair. So I went into the livechat and asked if roulette was okay, and was told yes. So I rolled over the remaining amount playing roulette and requested a payout. It was rejected and I was told roulette did not count towards the rollover. So I was frustrated that I was misinformed by your live chat employee. I was now told only slots count.
I think it's pretty rediculous to force a customer to play slots if he does not want it, but I went ahead and played $2000 total in slots (this was the amount needed according to your live support and email support). Then I requested the payout again, but it was rejected within minutes again! So I went back into the livechat and sent an email and was told I needed $700 more in slot play. I even showed the support with a screenshot of my bet history that I had already played the required $2000 in slots, but even that got ignored. All the live support employee kept repeating is "you still need to play $700 in slots, and then you can request your payout". So, I was very frustrated but just decided to honour that request and just to be sure I played even $800 more in slots. Then I requested the payout again for a total of 73mbtc. This time it was finally not rejected, but now it stays completely silent. It is simply not being processed! Still "in process" according to your system for a week now.

Is this the kind of service you want to provide your players? False info in livechat, forcing players to play games they do not want (if money laundering avoiding is the reason then roulette should have been just fine) and stalling payout processing without reason.
Btw my account is already verified and I am a VIP.

I hope this is just based on a mistake and you will finally process my payout which is pending for a full week now (requested 16th July). I am giving you the chance to solve it right here, I have sent you my username in a PM message. Do I really have to file a complaint in Askgamblers for this to be solved, let's hope that won't be neccessary?

I will report it here as soon as my payout is processed.

Sadly, my experience has gone from good to bad now. When I requested my first withdrawal I was asked to do a full verification (selfie with a note next to my head) and pics of my ID front and back. Then, I received an email stating my account was fully verified and my withdrawal was processed.
Then, after about 2 more weeks I requested a second withdrawal and to my surprise I was asked to do the exact same verification again. I asked 2 times per email if they really needed this again or if this was perhaps an oversight, but zero response on my emails. Then I went into the livechat and asked the same, and they said it was not a mistake and they really needed it again. I was also told that this is completely normal at Jackbit and 99% of the customers will have to experience this process to do a new verification every time they request a new withdrawal.

Jackbit, may I ask why you go around sending emails that an account is fully verified, and then 2 weeks later you ask for the exact same verification?
This is incredibly annoying and if you keep doing this to your customers they will surely run away.

Oh shit, that is unlucky timing. Right on the day I signup BTCgosu post this......let's hope I won't get any problems on Wintomato. I will stick to smaller stakes then just to be careful. Thanks for the warning.