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Re: Winna Casino - Won't let me withdraw - Support doesn't respond
I've raised a dispute with Egis through email, as listed on the Winna site, since the Tobique Commission isn't allowing me to send a complaint through.
https://www.talkimg.com/image/UZl7Pf
https://www.talkimg.com/image/UZl9rZ
Hopefully, we can get an analysis proof of my wagers through them since Bennett disputes my true balance.
https://www.talkimg.com/image/UZl7Pf
https://www.talkimg.com/image/UZl9rZ
Hopefully, we can get an analysis proof of my wagers through them since Bennett disputes my true balance.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
The problem is the situation has devolved into a your word vs. his word situation. At first, it was relatively straight-forward: your account was locked and you couldn't do any withdrawals, which wasn't right. Now the casino says you can withdraw your full balance, but you have disagreements on what the full balance actually is. Your screenshots do paint a compelling story in your favor but the operator claims its not the full story.
In all honesty, I would just withdraw the balance offered to you by Winna and then not play there anymore. If you truly believe you are right, you'll have to file a complaint with the casino's regulator, which is something called the Tobique Gaming Commission. Good luck.
In all honesty, I would just withdraw the balance offered to you by Winna and then not play there anymore. If you truly believe you are right, you'll have to file a complaint with the casino's regulator, which is something called the Tobique Gaming Commission. Good luck.
Thank you for all your help Nutildah. I’m just going to move forward and file with the Tobique Gaming Comission.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
It's now been 25 days without a resolution. Bennett is accusing me of lying about my balance, which is not true. I've been entirely transparent throughout this entire process while Winna continues to shift their explanations. Bennett says I'm not open to a resolution and that's true as I won't accept a resolution that pays out only 40% of my actual winnings. I understand Bennett wants to move to AskGamblers or CasinoGuru now when AG isn't supported and CG doesn't support sports complaints. Theirs many cases that have been rejected on CG for sports (due to fact their staff can't go into depth on these cases).
I know I'm repeating myself but Bennett stated, "so apparently you lost some of your balance in these bets" shows that he is speculating.. I ask you to reactivate my account once again, so I can provide my casino and sports bets to the public. If I really “lost the balance,” then there should be nothing to hide. Why is it that your casino trusted this forum enough to promote the site and run a campaign here, but now suddenly insists a “real verdict” can only come from somewhere else?
And why didn't Bennett dispute the amount of my pending withdrawals in the beginning? All this time passed and it's only recently seen as an issue. I did place more bets, I did decline pending withdrawals. But as I said before I used those funds to continue betting and I kept winning hence the most current pending withdrawals. For clarification, I never declined the pending withdrawals that are on my initial post. Winna declined them and didn't return them to my balance.
I know I'm repeating myself but Bennett stated, "so apparently you lost some of your balance in these bets" shows that he is speculating.. I ask you to reactivate my account once again, so I can provide my casino and sports bets to the public. If I really “lost the balance,” then there should be nothing to hide. Why is it that your casino trusted this forum enough to promote the site and run a campaign here, but now suddenly insists a “real verdict” can only come from somewhere else?
And why didn't Bennett dispute the amount of my pending withdrawals in the beginning? All this time passed and it's only recently seen as an issue. I did place more bets, I did decline pending withdrawals. But as I said before I used those funds to continue betting and I kept winning hence the most current pending withdrawals. For clarification, I never declined the pending withdrawals that are on my initial post. Winna declined them and didn't return them to my balance.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
You placed more than 60 bets AFTER requesting your initial withdrawals and declining them yourselves. So apparently you lost some of your balance in these bets. There was never any balance deducted from your account and the current balance is at $1,714.09 (dropped due to ETH dropping).
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.
I tried to solve the case directly with you and you were not open to a resolution.
Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.
I tried to solve the case directly with you and you were not open to a resolution.
Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.
I did decline withdrawals but NOT THOSE WITHDRAWALS. As stated to holy I kept winning more sports bets and I kept withdrawing and declined a few to continue betting. I’m not misleading anyone.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Before supporting your flag I need something clarified. First, I'd like to focus on just these 2 screenshots:
https://i.ibb.co/BHZfPVrr/Screen-Shot-Tool-20250809152606.png
https://i.ibb.co/5g1GDXCp/Declined-1.png
So it looks like you have 3 concurrent withdrawals that were all declined, in the amounts of:
1288.46
1350
501.73
Their sum is $3,140.19. Then your remaining balance was $1813.71.
I'm assuming that, after requesting the first withdrawal of $501.73, they'd require you to have at least $1,790.19 remaining to successfully request the 2 subsequent withdrawals.
So $501.73 + $1,790.19 > $1813.71. Meaning, you must have had more money than this in your total balance.
If my assumption is wrong and they can let you request to withdraw up to the entire balance multiple times, then it would explain why your total balance is still only $1813.71 (although this would seem like a faulty way to go about doing things).
Without further input from bennettwinna, its hard to know how the withdrawal system actually works.
https://i.ibb.co/BHZfPVrr/Screen-Shot-Tool-20250809152606.png
https://i.ibb.co/5g1GDXCp/Declined-1.png
So it looks like you have 3 concurrent withdrawals that were all declined, in the amounts of:
1288.46
1350
501.73
Their sum is $3,140.19. Then your remaining balance was $1813.71.
I'm assuming that, after requesting the first withdrawal of $501.73, they'd require you to have at least $1,790.19 remaining to successfully request the 2 subsequent withdrawals.
So $501.73 + $1,790.19 > $1813.71. Meaning, you must have had more money than this in your total balance.
If my assumption is wrong and they can let you request to withdraw up to the entire balance multiple times, then it would explain why your total balance is still only $1813.71 (although this would seem like a faulty way to go about doing things).
Without further input from bennettwinna, its hard to know how the withdrawal system actually works.
I made multiple separate withdrawals as I was still betting on sports. That's why I have separate withdrawals as I was still winning on sports and was never made aware of 'value betting'. I know you wanted to focus on those two screenshots but I'd also like to state that I had a balance of 800$-1000$ that I wasn't able to grab a screenshot of prior to making the withdrawal requests of the 4,501.32. Hence why I'm only asking for the pending withdrawals as I do have proof of those.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Quote
Let me know when you have an actual resolution and my winnings for withdrawal in writing and not whatever is in my "balance"
There was no balance removed from your account, just the withdrawals were blocked.
All balance is available to withdraw with my offer. I'm not sure why you are making up to had more balance in your account. Where should the balance come from?
Where should the balance come from? Hm, maybe the pending withdrawals that total up to 4501.32$ in the screenshots?
Withdrawal 1 - https://ibb.co/TB2yWKHn
Withdrawal 2 - https://ibb.co/tpHGggGJ
Withdrawal 3 - https://ibb.co/PshrYZ99
DECLINED Withdrawal - https://ibb.co/dwfj9sXC
DECLINED Withdrawal - https://ibb.co/sJzXpnGv
DECLINED Withdrawal - https://ibb.co/yFkqXKcm
Remaining Balance after Winna removed my withdrawals and confiscated winnings. - https://ibb.co/PZHMrb59
User: BennettWinna
Profile Link: https://bitcointalk.org/index.php?action=profile;u=3696143
Flag: https://bitcointalk.org/index.php?action=trust;u=3696143;page=iflags
Flag Type: 3
Reason: Winna has unfairly blocked my withdrawal access and proceeded to confiscate winnings of over thousands of dollars and they're unable to provide proof of the so-called 'value betting' which I never did. Bennett reached out to me via email and tried to have me agree into taking the balance that was left over after it was confiscated which was only $1,813.71. To be clear my pending withdrawals totaled up to 4501.32$ which can be seen in my full post. After 21 days I've had enough of being told I'm lying about my winnings and condescending comments made by Bennett of Winna.
Full case here: https://bitcointalk.org/index.php?topic=5552844.0
Profile Link: https://bitcointalk.org/index.php?action=profile;u=3696143
Flag: https://bitcointalk.org/index.php?action=trust;u=3696143;page=iflags
Flag Type: 3
Reason: Winna has unfairly blocked my withdrawal access and proceeded to confiscate winnings of over thousands of dollars and they're unable to provide proof of the so-called 'value betting' which I never did. Bennett reached out to me via email and tried to have me agree into taking the balance that was left over after it was confiscated which was only $1,813.71. To be clear my pending withdrawals totaled up to 4501.32$ which can be seen in my full post. After 21 days I've had enough of being told I'm lying about my winnings and condescending comments made by Bennett of Winna.
Full case here: https://bitcointalk.org/index.php?topic=5552844.0
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Quote
Let me know when you have an actual resolution and my winnings for withdrawal in writing and not whatever is in my "balance"
There was no balance removed from your account, just the withdrawals were blocked.
All balance is available to withdraw with my offer. I'm not sure why you are making up to had more balance in your account. Where should the balance come from?
So you’re saying the screen shot of pending withdrawals in my initial post total up to 1,811.66$
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
I reviewed everything in the thread and yeah it seems like OP is getting screwed. If this casino/sportsbook cared at all about their reputation, they would just pay out the winnings and then limit or close the account afterward. "Value betting" shouldn't be treated as a crime... its just being smart in an attempt to win bets.
What's odd is Winna's policy on handling "value bettors" seems to be inconsistent as bennettwinna personally helped another user accused of value betting withdraw all their winnings (before closing their account).
If holydarkness can't help you get your money via negotiation, then I certainly can't either. But what you can do is open a flag on bennettwinna which will cause a warning label to be displayed at the top of every page in this thread. I recommend opening a Type 2 or Type 3 flag. It will require a net 3 DT support to be active. You can use this thread as the reference link for the flag. Just let me know after you've opened it.
What's odd is Winna's policy on handling "value bettors" seems to be inconsistent as bennettwinna personally helped another user accused of value betting withdraw all their winnings (before closing their account).
If holydarkness can't help you get your money via negotiation, then I certainly can't either. But what you can do is open a flag on bennettwinna which will cause a warning label to be displayed at the top of every page in this thread. I recommend opening a Type 2 or Type 3 flag. It will require a net 3 DT support to be active. You can use this thread as the reference link for the flag. Just let me know after you've opened it.
Thank you for reaching out. I will keep to this if Winna doesn't do the right thing and make me whole.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.
I thought maybe you were going to explain how the cases were different and that's why you chose to pay out one value bettor but not the other. But the fact that you've chosen to ignore the discussion at hand to make the above statement is quite telling and now I'm thinking no one should have too much confidence about the future of your business.
I'm in direct contact with the player in PM and solving the case.
Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.
Just curious, why? and no offense, I just hope you realise that what you just said can be easily used against you. anyway, why not explain why the other complainant that supposedly have the same "value betting" issue got their money from the casino and this one didn't.
Betpanda is not known to be the most trustworthy and reputable brand.
As mentioned, the case with the player is currently getting resolved.
Let me know when you have an actual resolution and my winnings for withdrawal in writing and not whatever is in my "balance"
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Bennett reached out via email and offered what shows in the first screenshot below. I have no problem providing KYC, but the second part I do have a problem with. As confirmed they want me to only withdrawal the balance that was left after my pending withdrawals were declined and confiscated. I didn't accept and won't accept anything less than at least those pending withdrawals. I provided proof in my initial post of those withdrawals. (that never went through). Bennett states they went back in to my balance and totals up to 1,811.66$ which doesn't make sense.
https://www.talkimg.com/image/UZJgP3
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https://www.talkimg.com/image/UZJq41
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Hey, you already got an explanation regarding your case by the support team.
Our sports fraud team flagged your account for abusing odds in an unfair manner ("value betting") which violates our Terms of Service. This is a common practice and policy on every major sportsbook provider.
You were informed about the decision and your account got locked because of that.
Best,
Bennett
Our sports fraud team flagged your account for abusing odds in an unfair manner ("value betting") which violates our Terms of Service. This is a common practice and policy on every major sportsbook provider.
You were informed about the decision and your account got locked because of that.
Best,
Bennett
Hi Bennett, I’m still awaiting a response from you. In your last reply you said “our sports fraud team flagged your account for abusing odds in an unfair manner (‘value betting’) which violates our Terms of Service.” I understand your Terms of Service contains rules on “arbitrage, collusion, fixed matches or exploiting obvious errors”. I’d like to state that I’ve never participated in any of these activities including value betting.
To be clear, your terms of service doesn’t acknowledge or prohibit ‘value betting’ specifically, only the rules I stated above. For the past 19 days I’ve asked for evidence and analysis of my so-called “value betting” that triggered a confiscation of my withdrawals and balance, along with the deactivation of my account. All of my bets were fairly placed and even though your in-platform support responded ONCE stating “your bets are under review for up to five days”. I was still allowed to place recreationally fair bets on your platform even after those five days were up.
Winna should be able to provide the comparison of my betting with that of other providers to further back the claim against me, ‘value betting’. Which has so far been unproven, and yet my funds remain confiscated without transparency or cause. I’m honestly frustrated at this point after being brushed off multiple times by all of your communication channels. I will allow for a bit of time to pass before I move onto filing with the Tobique Gaming Commission and other available ADR options. I ask that my account be reinstated, all of my funds returned to my balance and allow for me to withdraw all of my rightful winnings.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Going over 15 days now and still no direct response from Winna. Bennett has ignored me and doesn't seem to care about making this right. Wrongfully holding funds seems like a common thing from this site as shown by the multiple reviews.
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Re: Winna.com | Casino & Sportsbook | Industry Leading Rewards & VIP Service
-snip-
Yeah, I have seen them, and faced them too. Even I have received negative feedback from an abuser as I had taken the side of a casino by following the evidence 
. Anyway, Winna is a new casino. But scam accusations are popping up against them everyday now. Which looks bad. I hope their representative will give quick response always to the accusation in order to maintain a good reputation.The reps take weeks to respond more than once, and theirs been a big influx on the same problem of users supposedly 'value betting' throughout multiple review sites, yet Winna can't provide evidence? I'm still waiting on withdrawals for over 15 days from Winna, I was labeled a value bettor but that's not true as all my bets were random. I posted all my bet history on my post for transparency and yet theirs no resolution from Winna.
This is my only account and my accusation is already posted.
Re: Winna.com | Casino & Sportsbook | Industry Leading Rewards & VIP Service
-snip-
Yeah, I have seen them, and faced them too. Even I have received negative feedback from an abuser as I had taken the side of a casino by following the evidence . Anyway, Winna is a new casino. But scam accusations are popping up against them everyday now. Which looks bad. I hope their representative will give quick response always to the accusation in order to maintain a good reputation.The reps take weeks to respond more than once, and theirs been a big influx on the same problem of users supposedly 'value betting' throughout multiple review sites, yet Winna can't provide evidence? I'm still waiting on withdrawals for over 15 days from Winna, I was labeled a value bettor but that's not true as all my bets were random. I posted all my bet history on my post for transparency and yet theirs no resolution from Winna.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Update: We're over 12 days now and my account is still deactivated and I still haven't received any funds from Winna. Winna hasn't proven how I violated ToS as a value bettor and I'm receiving nothing but generic answers from Bennett here.
Hi, this shall serves as a reply to your PM to me a few days ago as well. Sorry that I can only back to attend forum related matters today, I got... swamped for the past four days with IRL matters.
To answer your question, I've established a communication with Bennett here, though it happened in between those four days and everything was and had to be put on hold until few minutes ago.
Let me try to re-nudge him.
Hey Holy, no worries and thank you so much for updating me.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Update: We're over 12 days now and my account is still deactivated and I still haven't received any funds from Winna. Winna hasn't proven how I violated ToS as a value bettor and I'm receiving nothing but generic answers from Bennett here.
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
Perhaps try posting on askgamblers, they might be able to mediate your case, but I am not sure if winna has a representative there. I would have suggested casino.guru, but as far as I know, they don't handle cases that have something to do with sports betting.
You are correct. Casino Guru does not handle sports betting cases and Winna is not listed on AskGamblers. So, it won’t be possible to file a complaint against them there, either.If they are so sure about their decision then why did they offer him a refund of ~$900?
@OP, if you are confident you didn’t violate any of their terms and didn’t try to cheat their system, then the best you can do at this point is to make some noise on their social media pages to draw more attention to your case. Maybe this will force them to take a second look and investigate it more thoroughly.
Please read the messages carefully before contributing. We didn't offer any refunds. We just allowed the user to withdraw his initial deposit amount because we would never lock a users funds.
You still haven't shown me exactly how I was 'value betting'. I'd also like to state that I never withdrew any funds, be it winnings or 'initial deposit'. But I won't settle for a partial payment as I've done no wrong. Also, my account has been officially deactivated by Winna with no resolution, what's happening there?
Winna account deactivation - https://www.talkimg.com/image/USVKom
Re: Winna Casino - Won't let me withdraw - Support doesn't respond
You still haven't shown me exactly how I was 'value betting'. I'd also like to state that I never withdrew any funds, be it winnings or 'initial deposit'. But I won't settle for a partial payment as I've done no wrong. Also, my account has been officially deactivated by Winna with no resolution, what's happening there?
Winna account deactivation - https://www.talkimg.com/image/USVKom
Winna account deactivation - https://www.talkimg.com/image/USVKom