Search content
Sort by
Showing 20 of 45 results by Stakemeharder
I have created the flag for Rollbit account here: https://bitcointalk.org/index.php?action=trust;flag=3194
If I have not followed a procedure or did something wrong please let me know. Thank you!
If I have not followed a procedure or did something wrong please let me know. Thank you!
Oof well I guess I made the big mistake of assuming there was only one 'Licensor' in Curacao and that CEG was the same as CG... I don't want to place any blame on you -Holy Darkness- it was my mistake and should have done my research. I should not have to rely on you for this and I will bear responsibility.
Today I will go to CG to file the complaint. Also will create a flag for Rollbit's main account. This was discussed previously and wasn't sure if I had to take down the initial flag on Razer's account or not to make sure I follow the rules properly.
Thanks all and will keep everyone updated here.
Today I will go to CG to file the complaint. Also will create a flag for Rollbit's main account. This was discussed previously and wasn't sure if I had to take down the initial flag on Razer's account or not to make sure I follow the rules properly.
Thanks all and will keep everyone updated here.
Sorry to hear about your trouble.
it would be helpful if Razer could shed more light on what their odds provider Betby decided was invalid about this line. From other community members they have stated the lines are almost identical on other sites for this particular LOL game.
it would be helpful if Razer could shed more light on what their odds provider Betby decided was invalid about this line. From other community members they have stated the lines are almost identical on other sites for this particular LOL game.
So I filed the complaint with CEG and they had to refer it to an operator as it was outside of their IP jurisdiction? It has been 2 and 1/2 weeks and nothing further has been sent to me.
I think this is going to go no where. I even emailed the email that Razer said and they replied once then never replied after that.
This process has been very frustrating with CEG with a bunch of jargon. It basically says that Rollbit is unlicensed as an IP operator and I am unable to have CEG review it so they refer it?
If you search here: https://www.curacao-egaming.com/public-and-players/authenticity
and type in Rollbit.com that is what comes up 'unlicensed'. Very concerning...
The text at the very bottom of my email states 'please contact your CEG B2B representative/contact person directly and include the ICHS ticket number as mentioned in the subject line of this email.' But no one has reached out and therefore I have no contacts except for some noreply@...!! How can I take this any further?
This is what happens when Rollbit decides against an ADR platform and the user truly has no recourse. Quite sad that this is allowed to happen.
If the community would like the emails I received for more info, I don't mind sharing them here.
I think this is going to go no where. I even emailed the email that Razer said and they replied once then never replied after that.
This process has been very frustrating with CEG with a bunch of jargon. It basically says that Rollbit is unlicensed as an IP operator and I am unable to have CEG review it so they refer it?
If you search here: https://www.curacao-egaming.com/public-and-players/authenticity
and type in Rollbit.com that is what comes up 'unlicensed'. Very concerning...
The text at the very bottom of my email states 'please contact your CEG B2B representative/contact person directly and include the ICHS ticket number as mentioned in the subject line of this email.' But no one has reached out and therefore I have no contacts except for some noreply@...!! How can I take this any further?
This is what happens when Rollbit decides against an ADR platform and the user truly has no recourse. Quite sad that this is allowed to happen.
If the community would like the emails I received for more info, I don't mind sharing them here.
Re: Rollbit disabling account and confiscating balance of $410
Hey there,
Many thanks for submitting this and allowing us to further review your account.
I can see that your account was initially flagged to us by our sportsbook provider, Betby.
When an account is flagged in this manner, KYC is required from the account holder.
In this case, I can see that KYC was submitted from a United States IP address, for a United States citizen.
This resulted in the account being closed instantly as we're not licensed to operate within the United States.
This is made abundantly clear via our Terms & Conditions, in addition to the geographical blocks we have in place for the United States.
Considering your account was registered from Germany, it's our belief that our geographical blocks were circumvented to create the account in the first place.
I have instructed one of our support team members to follow up to your ticket to discuss the return of the remaining funds. Part of this process will involve validating the submitted KYC information.
We look forward to your cooperation!
Thanks,
Razer
Many thanks for submitting this and allowing us to further review your account.
I can see that your account was initially flagged to us by our sportsbook provider, Betby.
When an account is flagged in this manner, KYC is required from the account holder.
In this case, I can see that KYC was submitted from a United States IP address, for a United States citizen.
This resulted in the account being closed instantly as we're not licensed to operate within the United States.
This is made abundantly clear via our Terms & Conditions, in addition to the geographical blocks we have in place for the United States.
Considering your account was registered from Germany, it's our belief that our geographical blocks were circumvented to create the account in the first place.
I have instructed one of our support team members to follow up to your ticket to discuss the return of the remaining funds. Part of this process will involve validating the submitted KYC information.
We look forward to your cooperation!
Thanks,
Razer
Strange that you say when an account is flagged by your provider betby, that you request KYC from the account holder to proceed. You never even got that far with my case or even asked!
I know what OP is speaking of. If he has a phone such as T-mobile that gives unlimited international roaming, it would still show as US ip address on his phone even tho he is connected to network in germany. It is a strange thing that I have read about.
Residency can mean submitting proof of address in Germany, the US ID wouldn't matter as they don't care about citizenship rather where you actually live and are located.
UPDATE: I have filed the complaint with CEG. They allow two files to be uploaded and you get 500 characters to explain your case....
Let's see what comes of this and if CEG will reach back to me.
Let's see what comes of this and if CEG will reach back to me.
Thanks for the info Holy Darkness and overall help with my case. I am not pissed at you or the community by any means, more frustrated at how Rollbit has handled the process.
For me, my timeline has been Mid April - Randomly wake up to my account disabled , then all replies from support/Razer have been vague and general. I think if anyone was in my position they would be quite frustrated as well given how this case has transpired. I've kept my cool here and tried my best to listen and be open.
I did want to exhaust all options first which is why I have been patient and gave time for responses.
I will make the complaint via the CEG website. Also whatever the decision is I will come back here and update the community as that is at the very least what everyone here deserves for their assistance.
For me, my timeline has been Mid April - Randomly wake up to my account disabled , then all replies from support/Razer have been vague and general. I think if anyone was in my position they would be quite frustrated as well given how this case has transpired. I've kept my cool here and tried my best to listen and be open.
I did want to exhaust all options first which is why I have been patient and gave time for responses.
I will make the complaint via the CEG website. Also whatever the decision is I will come back here and update the community as that is at the very least what everyone here deserves for their assistance.
Ok I guess I will go to the licensor with this case thanks for the help.
Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?
Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?
You are correct, we're not discussing about ADR. Simplified, they're informing me that they can't comment further about your case due to security reason, but they're more than welcome you to escalate it to the licensor and they'll participate on it --as shown by the quoted PM above.
It might be wise to inform you, if you haven't know about it already, that decision made by licensor is final and that both parties should adhere to their ruling.
Ok do I just write out my case to that email? Should I go to the CEG site and find their complaint form? I do understand that this will be the final decision.
Seems like they could have said something like this from day one and saved everyone time. Why do they give me the run around?
Sorry for the questions I just want to make sure I do this right and follow procedure in case there is one.
Ok I guess I will go to the licensor with this case thanks for the help.
Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?
Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?
OP, I can't support the flag no matter how many times I consider and reconsider and reconsider about it for the reason I explained here. I am well aware that at this point, my following request would have a very high probability of casting an impression that I tried to drag this case and delaying you from reaching to their licensor, but rest assured that it is not my intention. It is up to you to choose.
However, if I may propose, give them another week or so? Your flag now has BitcoinGirl.Club's support. That's 1 DT power. As your flag is a type-2 flag, you'll need two more DT supports for it to become active and the banner to be shown on their threads. However, the deadline you set is quite narrow by the time I wrote this post, in about 24 hours or so, and I don't think it's enough to get 2 DT supports and Razer to notice about it. So, suppose that even you finally managed to activate your flag, Razer might be won't realize about it.
The decision is yours, though.
Edit: Oh fork! OP, my deepest apology! It just registered to my mind that although Razer is the official representative of Rollbit and tackling cases related to Rollbit, they're not the official account of Rollbit, so suppose your flag is active, it will have little to zero impact to Rollbit's reputation on this forum, and thus to the goal you seek by raising the flag is for naught.
The banner will only shown on the thread created by Razer, which is none. The flag should be addressed to Rollbitcom as the official account of rollbit and the thread owner instead. The link to raise a flag will be this one.
As the one who provide you the link to teach you how to raise a flag, I once again apologize. This is unintentional.
However, if I may propose, give them another week or so? Your flag now has BitcoinGirl.Club's support. That's 1 DT power. As your flag is a type-2 flag, you'll need two more DT supports for it to become active and the banner to be shown on their threads. However, the deadline you set is quite narrow by the time I wrote this post, in about 24 hours or so, and I don't think it's enough to get 2 DT supports and Razer to notice about it. So, suppose that even you finally managed to activate your flag, Razer might be won't realize about it.
The decision is yours, though.
Edit: Oh fork! OP, my deepest apology! It just registered to my mind that although Razer is the official representative of Rollbit and tackling cases related to Rollbit, they're not the official account of Rollbit, so suppose your flag is active, it will have little to zero impact to Rollbit's reputation on this forum, and thus to the goal you seek by raising the flag is for naught.
The banner will only shown on the thread created by Razer, which is none. The flag should be addressed to Rollbitcom as the official account of rollbit and the thread owner instead. The link to raise a flag will be this one.
As the one who provide you the link to teach you how to raise a flag, I once again apologize. This is unintentional.
Firstly, I appreciate the honesty about not supporting the flag. I do understand that it is a tricky case and you should not be forced to support or oppose in any way. The way this has been handled really should be held accountable by the public and players even if it is just awareness for others before depositing or betting in a similar manner.
I've followed the thread in Rollbit's main area as well and glad it has got more exposure. I think a lot of people support RB no matter what since they have a 'good reputation' for a while but did not take the time to actually read through the evidence and proof I have sent. Mind you it is much harder to provide proof when they disable your account (no photos of bets/history), and provide the same response from support since day 1.
Thanks for the help with the Rollbit Flag, I will create one now. Do I take the flag I created for Razer down or leave both up for the community? (I'm not sure how this works with etiquette in the forum and flags overall).
I guess I will give it another week before going to the licensor to see if the new flag gains support. Truly exhausting all options before going to CEG licensor as that will be my final step if no resolution is to be had here. I will edit this post with a link to the flag here once created.
It looks like the community does not have interest in this case anymore nor interest in the flag created.
The community is certainly interested in the positive closure of such cases. It is not always easy to make a decisive decision, especially on the basis of very little evidence (I'm speaking in general, not just for this case) that is presented.
Likewise, I have not seen a valid explanation or any proof from Rollbit for the account suspension.
Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.
Thank you to all who have helped me and given their time to provide input and suggestions towards this case.
Thank you to all who have helped me and given their time to provide input and suggestions towards this case.
Did you do anything about this?
The higher instance for casinos still has much more power compared to the forum community
No I have not gone to the licensor yet as I need to exhaust all possible options first before taking the case there. I will give this thread and Rollbit Razer until Monday before I go to the CEG.
Quite unfortunate that this matter has progressed nowhere even though Rollbit's representative is aware of this thread.
It looks like the community does not have interest in this case anymore nor interest in the flag created.
I've been quite calm and collected but starting to get frustrated with this process. Rollbit has handled this extremely poorly and has left a player with no recourse or explanation.
To simply say 'sportsbook abuse and I'm in profit' as a reason to take all my funds is ridiculous.
I've been quite calm and collected but starting to get frustrated with this process. Rollbit has handled this extremely poorly and has left a player with no recourse or explanation.
To simply say 'sportsbook abuse and I'm in profit' as a reason to take all my funds is ridiculous.
As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.
But you've managed to equalize this by locking his account and claiming all the money he had there, am I right?
Personally, I'm fed up of the way casinos act in these cases. First you lock his account and when he asks why, you answer "we have nothing to say to you" but when he starts a thread here, to complain, you suddenly find the time to explain the situation. Why does this have to be the case each time? Why Can't you simply explain to the player why he's being banned from the site, so that he doesn't have to spend hours asking about it and explaining his actions to the whole community?
Besides, when it comes to bonuses everyone knows that if these aren't airtight someone will always find a way to keep getting them if it benefits them....But from his game style does this lean towards getting the rakeback or the player is playing the long game and in the process the odds add up overtime o make good bank??
Anyway, Rollbit know the problem and they can fix some of these terms to avoid any abuse, otherwise from afar this looks like a lure to get any guys that would see this loophole to be caught napping and cashin on them, just my 2cents.
No support of the flag
I find it interesting that they haven't given an actual terms of service I broke. They know that I was value betting and completely within their guidelines. This could be the straw that broke the camel's back with their rewards system. Really discerning for others that Rollbit can disable an account, claim sportsbook abuse and that player is in profit, so we will take all their funds.
Why don't they change their rewards system and put minimum odds for rollback rewards? How is that the players fault when you don't have any stipulations how players earn rewards? Makes no sense to me....
Zero reasoning so far and this should be a warning to others about Rollbit. I have become a bit frustrated with the process thus far and their support has been unresponsive STILL.
I'm not sure if I put this image up as further evidence with Rollbit (Might have put link of twitter thread in original post) but this was on twitter just after my account was disabled April 15:
https://imgur.com/a/iLl28ek
User: Rollbit Razer
Profile Link: https://bitcointalk.org/index.php?action=profile;u=3261248
Flag: https://bitcointalk.org/index.php?action=trust;flag=3178
Flag Type: 2
Reason: Bans user account with 10.2k funds in it without real explanation.
Scam accusation link: https://bitcointalk.org/index.php?topic=5449402.0
Please support or oppose which you think better.
Profile Link: https://bitcointalk.org/index.php?action=profile;u=3261248
Flag: https://bitcointalk.org/index.php?action=trust;flag=3178
Flag Type: 2
Reason: Bans user account with 10.2k funds in it without real explanation.
Scam accusation link: https://bitcointalk.org/index.php?topic=5449402.0
Please support or oppose which you think better.
[...]
Also create a flag against them, I will be the first one to support it.
Can someone explain him how to create a flag if he does not know the process.
In the mean time I am adding a negative feedback for them with the neutral I left.
Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.
Open a case on askgambler. Use them as you mediator and see how rollbit cooperate with them. Although I don't think these review type of sites can be trusted. They are taking care of their own business.Also create a flag against them, I will be the first one to support it.
Can someone explain him how to create a flag if he does not know the process.
In the mean time I am adding a negative feedback for them with the neutral I left.
That will not be possible, askgamblers does not intermediating Rollbit. The only ADR I know that have Rollbit is CasinoGuru, but that is unfeasible either, CG does not intermediate sportsbet related issues, while OP's situation is sportsbetting.
OP, Stakemeharder, if you deemed it necessary to raise a flag against Rollbit, you can go to their trust page, next to the negative feedback there is a button to add a flag. Or, way much simpler, just click this link.
Please note that me informing you this does not translate as I'll automatically support --or oppose-- the flag, I simply writing this as bitcoingirl asked --someone-- to explain it to you and it could be an option you'd like to take before escalating to their licensor. Bear in mind that, once raised, a flag can not be withdrawn, it can only be deactivated by having no support or more opposition than support.
Thank you Holy Darkness for the help with creating a flag. I have just created a flag against Rollbit Razor, with the link to this topic as the proof.
I am not asking for backing by you -- Holy Darkness-- but just wanted to say thanks for the help as I would not know what a flag was.
But lets look on the case of the guy that did bet low odds and profit from cashback which was not banned under t&c - all odds and bets qualify for cashback.
They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.
This is pure theft. I wonder what did player wrong here as he played right within his rights and t&c.
Is this how reputable sportsbook should work?
He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.
I wonder if these positive comments are just from regular bettors only or from RLB holders.
They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.
This is pure theft. I wonder what did player wrong here as he played right within his rights and t&c.
Is this how reputable sportsbook should work?
He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.
I wonder if these positive comments are just from regular bettors only or from RLB holders.
Can you attached the reference to this issue because I don't see any abused on bet with low odds use unless it was stated in the ToS. It's not the player problem if the casino is on disadvantage on the promotion that they set without clear rules to follow.
Confiscating the win or adjusting the ToS just to use it against that player is a red flag but I hope you have a supporting evidence on it since this is a serious allegtion. I hooe that you are just twisting the guy story to get your way to support your own case. I’m reading your case but please make it brief since not all users here have time to read that kind of long narrative.
Seriously, Please attached the reference link on the specific case that you brought up.
https://bitcointalk.org/index.php?topic=5449402.0
this is the thread. Not twisting anything even rollbit support did confirm they confiscated money due to this.
Hey this is my thread regarding Rollbit disabling account with 10.2k in it. You can read through it if you have time as it has got longer and longer now. I would say that I have provided significant photos and evidence to support my case, albeit more difficult when they lock your account to provide all evidence...
The biggest problem I (And others) have with RB is that they ignore support emails, give generic explanations and expect the user to be 'OK' with that. Some here have the signature campaign for RB and are a little bias one way or another. I would implore you to look at cases objectively and come to a conclusion based upon facts rather than emotion.
It has been almost 2 months since they locked my account, with the explanations of 'Sportsbook abuse and player is in profit so he didn't lose anything'.
I've said it before but I am always open to suggestions and advice to my case. I keep an open mind and now have the goal to bring awareness to this issue and how it could happen to anyone. Thanks all, much love.
Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.
Thank you to all who have helped me and given their time to provide input and suggestions towards this case.
Thank you to all who have helped me and given their time to provide input and suggestions towards this case.
Does anyone in the community think I will get an actual explanation from Rollbit on this? Or will I have to go to the license holder to make any progress? I'm trying all forms of mediation before doing so as per their guidelines.
Quite frustrating thus far getting a response from them, including their support team (Still no reply). Feel like it has been handled quite poorly on their side.
Thanks everyone.
Quite frustrating thus far getting a response from them, including their support team (Still no reply). Feel like it has been handled quite poorly on their side.
Thanks everyone.
Hey there,
Had some DMs about not replying to this thread.
Please find our response earlier in the thread here.
This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.
To reiterate for anyone new here, the player is in profit.
Thanks,
Razer
Had some DMs about not replying to this thread.
Please find our response earlier in the thread here.
This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.
To reiterate for anyone new here, the player is in profit.
Thanks,
Razer
Hi Razer,
I have sent over 5 emails to support without any response. Can you please help me understand what I did wrong and what Terms I broke? So far the explanations I have received are vague and don't offer any insight.
None of your staff have answered what the final verdict is on my funds. According to your sports policy, you can withhold funds up to 31 days and this has now passed.
Thank you and look forward to your response.