How do we do something like a power cycle to reset the O's and X's on the chips through SSH?

For example, sometimes I see X's on the chips and when I reboot through the GUI, it doesn't get corrected. It's only when I manually do a power cycle by powering it off and on from the power button is when all the chips turn back to O's on the status page.

The reason I am asking is because sometimes I get X's and i reboot it from the GUI remotely through a VPN and it doesn't get fixed. I don't want to have to keep going there and manually power cycle it every time because my S4 is located about an hour away and it's a hassle =(.

Any ideas?

I am working this out the Bitmaintech support. They have been pretty helpful. I went to the store and brought an infrared thermometer and opened up a machine at their request. I tried disabling if temperature is above 80 C but it is NOT HASHING at all. I've tested this with 2 different working PSUs and still nothing. I think thermometer and board is defective.

It looks like the thermometer is defective. Here is what I get in my dashboard as well:
http://i.imgur.com/lZkyvol.png

My ambivalent temperature is 22 C. Here is the actual temperature (F, which is about 42 C):
http://i.imgur.com/yCBcPVA.jpg

I received my order of two antminers S3 yesterday. One of them just plain dead. This morning gave it a few rounds of on-off-on, the red LED then lit up, but nothing else. Frustrated, i pulled the power connector off one blade, and the bloody thing came to life!! I could configure it and all. Then I tried again with both blades connected, it went dead. So what is it? Faulty blades? Or controller issue? How do I claim warranty?

I'm in Malaysia.

Thanks!

im not in the US

i have sent all relevant details to bitmain - as i stated we have exchnanged over 400 emails. most of them utter stupidity, usually repeatedly.

i am now at the point that only actual compensation as offered previously will suffice.

i have enough shit antminer junk in my home, i am able to read and as such will never accept another dangerous (3 month BS warranty) rig from bitmain.

four S2s = FOUR DEAD PSUs + 1 more PSU that was RMA'd and arrived dirty, dented and only able to power 9 blades.ffs!

multiple dead/failing boards have been RMA'd - some were ok, others not.

a Dead power board has been RMA'd - an equally shit & filthy one was sent

a dead control board has been RMA'd - it works but arrived absolutely FILTHY.

he's refused to replace the buckled fans & the dead LED screen and to be quite honest the last blade needing RMA'd has just sat gathering dust despite having been sent a shipping label. Its just more messing around to be sent yet another already RMA'd piece of shit.

so now ive repeated myself to you too, what do you suggest?

more order numbers?

more screen grabs?

Tell 'Tim'?

ZZzzzzzzz....

I updated to the latest firmware on one of my S3's that is on leaserigs and now I can't lease it out.  Even after editing the files and allowing the api access and whatnot....all that happens is cgminer just restarts over and over again.  Went back to previous firmware (s3+ support) and all is fine. 

This is also the underperforming unit that barely holds 420ghs at stock speeds.

Anyone else experience this? 

Sometimes I can't communicate with one of my S3+ either through a browser and the GUI or through SSH. Even though I can't access it, it continues hashing according to the pool stats.

Has anyone seem this problem before?
Could it be a defective controller card?
It's still under warranty and I could try switching cards.
If so, will Bitmain send a new card or want the whole unit back?

I can't believe I'm saying this but I think I like you now! ;-) I am indeed in the U.S., and if this is possible (a full unit swap) that would be fucking AWESOME! Please let me know how I can go about this process so I can edit my posts and not harm your (BITMAIN's) reputation further.

I received a Batch 2 with a PSU that was DOA on Thursday, October 16th. BITMAIN support apparently didn't believe me for the first several days as they were "sure" that my S4 was sent out in the batch with the new PSU's. I finally got my replacement PSU today and it seemed to work OK for about 3 hours (although I did notice that one of the four hashing boards wasn't hashing), so I decided to re-arrange the PCI-E cables (there are like atleast 8, and you only need 5, one for control board and one for each of the hashing boards) and guess what happened?


The brand new PSU that arrived today now will only power the control board. If I try to connect even one PCI-E cable to anything other than the control board, the PSU shits the bed and the green "Run" LED shuts off and the red LED light turns on where it says "fault" and the orange LED goes solid where it says "Alert". Not only that, but I can no longer power the unit using my own PSU's (which are actually used to power my S3+'s, otherwise I wouldn't have bothered with asking for a new PSU in the first place), which  I was able to do until this new PSU arrived. However, the PSUs still power my S3+'s, fortunately. I have yet to hear back from BITMAIN support staff concerning today's new issue, but they refused to compensate me for my 12 days of lost mining, and I don't anticipate that I will get the result that I want at this point, which is a complete refund, because I have spent HOURS of my own time (which is valuable to me) fixing a miner that was advertised as "plug-n-play". my fingers have been cut up by the fucking heat sinks and I'm going to have a hell of a time removing the blood stains from carpeting/clothing. Since when is it the customers responsibility to fix a broken miner? I have been an extremely loyal BITMAIN customer up to this point, but now, I am going to do all that I can to make sure that no one has to deal with what I have had to put up with.

So for anyone considering buying an S4, let me be the first to warn you, they are pieces of shit. They use cheap, unreliable, non-brand name PSU's, and at this point I have about as much faith that they will do the right thing and give me a refund as I do that BFL will give me a refund.

This is nothing short of criminal. Just because up until the past few weeks BITMAIN has had a relatively spotless reputation doesn't mean that you should blindly believe that they will continue to take care of their customers when its obvious that something is VERY VERY WRONG.

Look at all the poor people who are stuck with S2's waiting for firmware. OPEN YOUR EYES PEOPLE, haven't you noticed that BITMAIN has been making a hell of a lot of promises that they can't keep?  
Has anyone actually received compensation for their downtime? Where is BITMAIN, the user? not BITMAIN SUPPORT or DOGIE, but BITMAIN. If you are reading this, this is a WONDERFUL opportunity to explain yourself and get your shit together.

My first and almost certainly the last S4,
worked with EVGA G2 1300W  and  waited for new  PSU  over a week .  
Max 1200W ,  Frequency 181,25M  GH/S(avg) 1800 , at pool 1630

Tim ……


Im a bit confused …. in one of your responces you posted "As for the compensation, we'll  exercise discretion in light of the circumstances."

In your Info Release you stated that you would give 10 days mining compensation to people who experienced a critical PSU failure . I have received my RMA from my critical failure, I have provided you the pictures of the PSU with burn marks all on the inside of it and the melted flux on the PCIe connectors. What other discretion do I need to submit proof of ? I have asked the question several times here and submitted it to the support email … My unit was down for far more then 10 days, but I'm only asking for what was stated in your press release on these PSU's… 

I recieve my s4 b2 today, but its Dead On Arrival, I think the PSU is dead. My first disappointment after I purchase alot of bitmain miner.
Send RMA request lets how it goes...Btw can I use my normal PSU to run the machine?
Thanks

Anyone is paying attention to unknown IPs by the antminer in addition to IP of pools setup on the miner.
I am not sure if this is related to this firmware upgrade but in my case there are one or two unknown ips connected at times that I cannot figure out.

Hi Tim.Shao19,
I sent you  video with burned PSU last Friday. I really do not understand the purpose of that video you asked me for, as the burned  PSU is not feasible to switch on, the fan is out of order. If there was a visible black burned component, I would have sent you a photo. But on this PSU are not visible changes.
Today I have received information from customs office that I have two shipments. One with 3 PSUs and second with 7 PSUs. I was really happy, but...
BITMAIN encloses invoice for 3*140=420USD and 7*140=980USD. The customs officer asked me for 280USD tax and 133USD duty. Great help Bitmain!!!
Now I have 5 days to submit relevant documents that the shipments include only "warranty replacement parts" and the invoices with ZERO values!
TIM, if you want to help me send me ASAP the invoices with zero vales and RMA documents that will be a prove for customs office. I refuse to pay any additional money  your products related. I have spent a lot of time by the resolving problems with S4 miners.

... We ship things to/from Asia all the time and never came across that before. I'd try and go after Bitmain for the monies. If anything to make it more palatable to them (though it IS their responsibility) email support an offer to buy a set of s3's if they deduct the current btc value of the duty you paid?

Today received a new PSU for S4. To custom.
with the invoice 140 USD But you can not marked the cost of shipping.

Thanks a lot - BITMAINTECH - for stupidity.
For sending 2,5kg PSU in 1 kg   UPS shipment.  Do not have the option of weighing ? UPS does.

And now I have to pay custom duty for the shipment weight per volume. 3,5kg.  Declared value total 240EUR.
Only 48 EUR + 22.80 EUR for the custom declaration to UPS.

A total of 70 euros for the fact that you have sent me with the S4 a  piece of shit, not PSU

Thanks a lot, for new PSU.

I would rather deal directly with Bitmain than go through a paid off messenger boy with a bad attitude who's committing tax fraud, thank you.

Can you tell us why you still haven't released the S2 firmware you promised 9 weeks ago to fix the security issues & update cgminer?

Why have you not fixed the latest S3 firmware that actually breaks the S3 & lessens its performance - surely you should take it off your support page?

Will S4 users also have to wait over 9 weeks for a firmware fix & so allow them to use a pool of their choice?

I notice Spondoolies are now issuing compensation payments to their customers for lost mining time & underperforming units - will Bitmain be doing the same?

Thanks.

At last! A real Bitmaintech employee who can offer some real support, not a moment too soon either.

I hope he cleans up all the dogie poo left on this thread......

Hi all, yes I have received the email. I am sure that the PSU is from batch 2 (have sticker and SN). 
Answers for Tim.Shao19:
1. My miners are connected in pairs to single breaker(2xS4 to 1xC20 breaker). When one PSU burnt down and breaker for this miner went down also another miner switched off. Is it clear?
2. Order is 00120141014004349482tuQeQyd106EE from 2014-10-14 00:43:50.0. PSU SN:188A410120045 PSU don't have visible changes outside and also inside.

B8 and so on has a sticker on it that says S3+.  I'm really unsure prior to b8, it would be nice to know as well.

Hi, yesterday I received an email about sending 3 new PSUs and information that other 7 will be shipped ASAP. I was really happy because I have had 3 miners without PSUs, but not for a long time. Nowadays I have 10 pcs S4 B1 and 10 pcs S4 B2 and a lot of S3+ miners.

Today morning when I arrived to work I smelled burnt stink. Employees were scared, called me and ran around. WTF I said for myself. I hoped that the reason for all arround was not caused by miners but I was not right. I looked at the miners and two of them were down. Immediately I switched off all breakers dedicated for miners. And yes, one miner had PSU burned down. It was very easy to find which miner was bad It was the fourth failed PSU. I checked all breakers and only one was switched off automatically.

When the smell disappeared from the building (after 2 hours) I started with switching on the breakers one by one. After that I switched on PSUs on S4s. But another one from B1 and also one from B2 could not start. Also fans were stopped. I tried to reconnect the power but nothing helped. I have not understood what happened. All miners were running more than one week continuously.
The PSUs do have really some problems. I hoped that PSUs in B2 were good, but....or today is only bad day for mining

Today status is 5 failed PSUs from 10 pcs from B1 and one failed PSU from 10 pcs from B2.