Awesome, thanks for the update and very happy for you.

I search on google and found a result if "account at risk" is where the account mostly have broke the casino rules [1] I believe you're lying and trying to blame bc.game while actually you're the one who did fault. Anyway since the representative in this forum isn't active since last year, you can ask on their forum, maybe their representative want to reply you.

---

[1] https://forum.bc.game/topic/7358-warning-must-read-help-me/

Have you seen this?
https://bitcointalk.org/index.php?topic=5438278.msg61720868#msg61720868

The only "reasonable" thing I can think of they are not responding to you is if you abused their policy and that is why they refuse to communicate with you.

Okay,
Live Support on their site hasn't told you anything?
No one has talked to you?

Is that what you're claiming?

Where are you trying to take it with all these accounts you're creating in this forum? Just bashing a site using multiple accounts? How exactly are you asking for sympathy when you're doing something like this?

Which account problems are you referring to? Like this one?

He knew it but will not care. Probably working for bcgame

Dear Dutchman, I love it when things are clarified so I would like to respond to your 2nd quoted message below with my perception.

In the end, you have your "story" and I have mine. I will make another deposit this evening and I will try my luck again... in case something goes wrong I will make a complaint, I have my transaction history, I can provide various screenshots, and I can prove I am a fair player.... can you do the same?

I hope I'm wrong and they can solve all problems. Otherwise I'm behind what I said rugpull will come.

@tomal1003, based on the screenshots you provided, you don’t need to do full KYC or upload any identification document. They are asking for some basic information like mail adress, IP adress, deposit txid. First time really that I see that a site resuests this but it is different from full KYC. They ask you to send all the infomation to the email adress they provided.

I believe you are not the only one with this issue, I read several complaints in regards to this same issue, and I thought that the team behind this casino should have resolved this by now, it's really unprofessional that the issue still lingers and worst of all is the fact that their customer care seems to be doing about it, not even responding to tickets.

Anyways, just hope the the OP comes around with a solution to this issue, or like the previous comment said, you can pm him, and hope he comes online soon.

You are not the only one having this issue. I saw some more topics here about the exact same issue you are having. Maybe try to send a PM to the OP. He is not so active but can help you out with this issue. It is unfortunate that live support can’t help and that you don’t reveice any response yet by mail.

Although I'm not sure, but I think someone has tried to access your account by entering the wrong password several times. That's why you are getting such error messages. I have faced this type of issue at a different casino. Have you tried to reach their live support with your issue? BC.game live support is accessible without logging into the account. Or you may ask about the issue to their email support 'support@bc.game'