One more week passes by but no response from sportsbet

Hi andymuzic/Guys

Here was the 3rd reply from the business, my reply..

Our support team and relevant promotions department have already replied to yourself on 2 seperate occasions this week.

Unfortunately, you recieved a prize payout of 2048 USDT incorrectly. This was due to the breaking of promotional rules listed in the 2 emails already sent to you this week.

So we had to reverse that promotional payout.

I do how ever apologise for that payment being sent to your account which gave you the misunderstanding that it was a genuine prize win. I have spoken to the relevant promotions department and we hope we don't make this error again.

regards,

Steve.
Sportsbet.io

4th and final reply from me, many thanks all.. here is the brief summary -
User was incorrectly (covered above)  paid a prize amount of 2084USDT, due to the listed reasons.
The promotional USDT amount was reversed on the same day.

All other eligible customers were paid the promotion winnings on the same day. They received 2084 USDT

For andymuzic, No True ACCOUNT BALANCE was touched, no funds are being held.

The promotional payout was incorrect and was reversed.
Unfortunately not the ideal scenario, but no true User balance is owed or being held.

Here is the back office live transaction screen shot:

https://sportsbet.imgix.net/rewardrelease.jpg?w=600&auto=compress,enhance,format

Thank you for responding here. I just want to clear up something, when you say the user was incorrectly paid, i believe you mean due to the fact that he broke one of your promotional rules and not that he didn't qualify for the prize. So if we get that out of the way, and agree that this user qualified for the prize, but is ineligible to receive it because they broke one or more of your promotional rules, which of them did they break? Because there are more than one promotional rules you have.

What happened::
Sportsbet.io scammed me of $2084

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=832366

Reference Link:
https://ibb.co/PGR130KK

Amount Scammed:
2084 USDT

Payment Method:
USDT

Proof of Payment:
Multiple payments to this USDT address:
https://polygonscan.com/address/0x30bf38c7b1c7e3c114401261cf0504af95714abd

PM/Chat Logs:
Hello andymuzic,

Thank you for your email.
Our security system has flagged your account. Therefore, you are not eligible for promotions under our Terms and Conditions.
Under rule 8.4 & 8.6:
8.4. All Sportsbet.io offers are intended for recreational players, and Sportsbet.io may, in its sole discretion, limit the eligibility of customers to participate in all or part of any promotion.
8.6. Bonuses can only be received once per person/account, family, household, address, email address, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). The Operator reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found.
We appreciate your cooperation and understanding on the matter.

Best Regards,
Player Safety and Assurance Team


Additional Notes:

My messages on their main thread are deleted by them, the following is something I wrote yesterday but got deleted

“Hi Steve,

Thanks for replying. As far as I am aware, I did not violate any promotion rules.

I played fair and square every match week, grinding & winning atleast one bet despite losing a lot of bets in the process. I didn't use any VPN or any other such things, I am ready to undergo any kind of verification you might ask from me. My humble request is to pay me & than if you want, you can close my account.

Looking forward to hearing from you and your team.”

Basically, I took part in their Champions/Europa league promo (https://sportsbet.io/promotions/2025-02-50k-knockout-challenge) to win one 3.0+ odds every week since February and placed multiple bets, made it to the finals ( my name is still there on leaderboard), got the bonus in my account credited and after a few hours they just removed it.

Support hasn’t been much useful. I didn’t use any VPN or any such thing. Have been playing since 2020. I do not use any shared computer and live alone so their point 8.4 & 8.6 seems absurd to me. I think there is some misunderstanding and I would like to fully co-operate with the investigation and can undergo any verification they deem necessary.

Correct, thats what I have been asking to them but no response.

I do not know what should I do now? $2084 is big amount for me