URSAY, did you people hire retards fresh out of high school to code your site, or what?

It's been a week now and all attempts to make a purchase as a guest give me the partner error message and any attempt to make a purchase via a registered account gives me the message that my transaction amount exceeds my limit.

Seriously. You guys should just get out of the business. All you do is make mistakes with other people's money. You should be ashamed at how shoddily your business is ran. You guys also embezzle money every time the value of the BTC starts climbing by delaying orders for as long as possible and then paying people at the current BTC price instead of the BTC price at the time of purchase. You simply take the interest off the top that is created by buying and holding onto the customer's BTC as they rise in value. Scumbags.

AFAIK this is the BitInstant Support Thread, not the "jackl526 flames random strangers because he's a mongoloid" thread.


That statement does not even make sense, kid.

Thanks once again for resolving my issue, Yankee.

I have not posted in three other threads, just this one thread.

Money is money. If someone took $40 from you on the street, you would either get into a physical altercation with them or call the police. If someone takes $40 from you over the internet, you are left with only the text that you type as a means to get back what is yours.

Thank you for finally solving this issue. I do apologize for the brusque tone, but this has turned into a three day ordeal and I have been stewing the entire time.

Have a good evening.

Thank you for your response, Yankee.

As previously stated, I would like my transaction fee returned along with the BTC that I paid for but was not given.

$498.95 (with ZipZap's fee added) got me just over $450 worth of BTC, leaving me short over $20 in BTC.

This is my ZipZap account number: 304074966

This is the destination wallet for the transfer: 17YUprif2teV1zeYfsHL2sYfYpCa5vvKkM

My refund can be directed towards that wallet.

All told, you owe me ~$40.

Yankee - You have been online all afternoon and responding to other posts/threads. Please pay attention to the actual Support Thread. We want our money.

Yes, I came to them for a reason. So that I could have my BTC within two or three hours. Not so that I could pay them for BTC and only receive it 24 hours later due to me harassing them, and then on top of that to not receive the full amount of BTC that I paid for.

This is not a SMALL issue if they are doing it to numerous people every single day. If they screw up 100 people's transactions and delay them for a day or longer, then they are potentially making THOUSANDS of dollars in pure profit just by these unfortunate "errors". That's free money for them and that free money has been going into their accounts for a LONG time judging by people's posts here. This is exactly how to skim money.


Yes, the price of BTC is higher now than when I purchased my coins, which means that what I purchased gained value. However, everything that you typed is irrelevant because if they had paid me the correct amount of BTC that they owed me then I would have profited even more. So they have cost me money as they sold me BTC at higher rates than what I paid for them a day earlier. That's the main issue. That is money that they pocketed on top of the transaction fee. That is money that is supposed to be mine.

My guess is that all the extra money generated by these "errors" and sitting on people funds for days at the time is being diverted into someone's personal account at BitInstant.

Yankee - I was one of the ones who's transaction was delayed by an entire day.

My transaction fee was not reimbursed.

I also paid for $475 worth of BTC and only received a little over $450 worth of BTC, due to the increase in BTC value between the time that I made my purchase and the 24 hour delay before I got my coins. With the ZipZap fee included, I paid $498.95 and only received a little over $450 worth of BTC.

I would like to receive a refund for my transaction fee, like everyone else here. I also feel as though I am owed the difference in value that was created between the time that I paid for my BTC and the time that your business delivered my BTC.

I have emailed your technical support and your representative Rachel told me that her CEO (I'm guessing you) would reimburse my funds within "a few business days". I see that others here are getting their reimbursements paid out immediately, so I would like the same.

Your customer support employee Rachel has all of my transaction information. My name is James Wright.

A 3.99% commission on $475 is $18.9525. So either $18.95 or $18.96, plus the difference in BTC value between when I paid your people and when you actually fulfilled your business agreement a full day later. That would be the appropriate restitution.

This is the Wallet address where my refund can be sent:

17YUprif2teV1zeYfsHL2sYfYpCa5vvKkM

My ZipZap account number = 304074966

I would appreciate a prompt resolution of this. To be quite honest this is the worst transaction involving a large sum of money that I have ever experienced. There could be a small error in my math, as I cannot remember if I paid for $470 worth of BTC or $475 worth of BTC, but regardless I did not get what I paid for and my fee was not refunded.

If this is not resolved by this evening then I will file a complaint with the BBB, along with finding out from my LEO friends if this constitutes fraud and what can be done about it. Your company is pocketing the extra funds generated by delaying people's transactions. I really am a nice, well-mannered individual in person and I apologize for taking such a hostile tone, but I feel as though I have been taken advantage of and that really does not sit well with me, at all.

Aaaaaaaaaaaaand within minutes of having typed and submitted that post, I get an email response from "Rachel" telling me that the transfer has gone through. Sure enough, it has.

Crisis averted, everyone have a good day

I am having issues with a transaction which I made through BitInstant yesterday. However, I was not paying attention when filling out the BitInstant form and put my old Hotmail account down which I no longer have access to, so I cannot find my QuoteID.

I have all of the other information regarding the transaction. The Wal-Mart store number where I paid via MoneyGram, all of my personal information which I put onto the forms, the time that the transaction happened, my ZipZap payment slip, my receipts from Wal-Mart which can be scanned and the destination address for my BTC. I can provide all of this information and have already provided it to technical support via email, though I don't even think they have been read.

It has been a day now and my $500 still has not arrived in my InstaWallet. I have emailed BitInstant's technical support and contacted them through the contact form on their website and all I have received is a generic response stating that my issue was forwarded to technical support in order for a manual transaction to be performed. I have called their phone number and all I get is a voice mail. I left a message on the voice mail with my contact information and my issue and I still have not been contacted at all.

Yankee, if you could possibly help me with this issue then it would be much appreciated. I am a college student and I cannot afford to simply lose $500 due to someone else's error or a software bug.