Hello
I spent a few weeks playing on BCPoker's new poker platform. Everything was fine, including deposits and withdrawals, and then one day i try to log in and my account is frozen.
Next step, i head to their Telegram to ask why the account is frozen, at which point a support member asks me to PM them. I PM them and they just never reply, so i head back to the Telegram and ask why they didn't reply. They then block me and i can't even see the channel anymore. There's no possible way i can now interact with BCPoker on Telegram. They've totally blocked me off, simply for asking why my account is frozen.
I then head off to find another way to contact them, with the only avenue being some live chat system on the BCPoker homepage -
https://bcpoker.com/ . I message them on there but they just don't reply. I've included a screenshot below to show the radio silence.

I've been doing this every day but they just never communicate. Once or twice they have posted some stock reply, as i show below, but they NEVER reply again and i've been trying this for weeks now.

I'm now left in a very frustrating position. My account has >$1k in it but i have no avenues open to get the money back. They have not sent me an email and just ignore me at every point. I'm hoping this thread will push them into opening some sort of dialogue.