Can't you umm... guesstimate from the date you made deposit to rollbit? We can try zeroing into the transfer by tracing the date and the amount. Or are both information also not available in your recollection?

Interesting. Neighborign thread also have exact case, a suspicion of ML activity, they deposited from Binance too. I suggested them to try to reach back with proof of their withdrawal from binance [thus, deposit to rollbit] that'll explicitly say they didn't know anything about ML activity and it's all binance. I'll suggest you to do the same, and perhaps CC the legal department.

Well, basically they informed you that you're under suspicion of ML activity. A neigboring case shared same predicament as you. May I ask where do you deposit your funds from? Your own wallet or from exchange or from mixer or other sources?

No, I imagine that'll confuses them and make things worse, as you'll raise multiple complaints to compliance.

I'm about to jump off of a very high cliff, namely nudging Razer although he already told me that it is not needed when players already escalate to compliance, and risk irritating him and make him blocking me from reaching him through direct means of contact, to ask him the status of two cases that's been a while and both are yet to hear from Rollbit.

I was waiting for the second player's email address so I can bring both to Razer's plate simultaneously to minimize the chance of annoying him by nudging him two days in a row, and I've just got the PM with email address in question. I believe I've also already have your email, somewhere in my PM [I'm fully committed  when I said I will not abuse that private info when people gave it to me, I'll just relay the info and erase it from my memory, not even who send me whose email for what case is stored in my brain] I'll bring the three of you altogether.

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Edit: Nope, not in my inbox. But I can see it right there, seven posts above me.

Hi, sorry that I forgot to give you a follow up. Razer's reply is basically --summarized-- if you've escalate to compliance, it'll better to wait for them to handle it. So far though, there is no case with your email address being escalated to Razer, that means either the compliance are yet to get a hand into your case or they're able to sort the thing themselves that they don't need Razer to intervene.

Hey, yes it is sent from that address.

Noted, I'll page Razer. I understand correctly that the email sent to their compliance team came from jirikeucz@seznam.cz ? I'll come back with an update if Razer addressed it to me. Else, suppose me nudging him get the case back in motion that's observable from your side, kindly update us.

As you wrote to them by 5th of April, I'd like to give their compliance team about a week to handle your matter before nudging Razer about your unaddressed email and ask for his help to put things in motion. Rollbit's new approach seems to be quite effective, as there was another case got resolved yesterday.

So, 12th of April, nudge me.

As you wrote to them by 5th of April, I'd like to give their compliance team about a week to handle your matter before nudging Razer about your unaddressed email and ask for his help to put things in motion. Rollbit's new approach seems to be quite effective, as there was another case got resolved yesterday.

So, 12th of April, nudge me.

No dont worry i asked live support for name and today i texted with new compliance to them.

I am a bit unclear here. You're texting... the live support, right? For your Rollbit username? Not the compliance team, to inquire that info?

Just to be sure that you don't get it mixed up, inquire the username to live support, they'll provide you with that info. Use that info [the username] to complete the form that the compliance team requested, and send them [the compliance team] a reply of the form fully filled.

Nudge me if you need further help.

OP, this is to reply to your PM. And again, it'll be more beneficial if you discuss the matter here instead of through PM, so others can help with their insight suppose I wasn't able to reply you at the moment.

Regarding your PM, what's instructed to you, is to ask the live support to supply you with your Rollbit username, as you previously reached me and informed me that the compliance team asked for some details to proceed with your case, of which one of it is your Rollbit username. And you can provide that as you don't know, and you don't have any means of method to retrieve that information.

So I asked Razer for a way to get that info, and he suggested me to suggest you to reach live support inquiring about your Rollbit username, not to address your case. Ask live support for your Rollbit username, and then submit that data alongside with others that requested, as an email reply to the one that's sent by compliance team.

The one handling your case is the compliance team, through aforementioned email address. Not support team, through live chat or the support email.

OP, try to reach support [I believe live chat is good enough] for your situation with your rollbit username. Razer told me that they'll be able to supply you with that if you ask. Do try and tell me if it works?

OP, this is to continue our discussion from PM, since you've hit you daily maximum PM quota. Feel free to respond here if you find the need to address more matters that need to be addressed.

For the time being, though, I'll try to reach Razer asking them to send you an email with a message containing your username if you and they prefer to keep it private from me. Your daily PM will be reset in few hours, following 00:00:01 forum time, I think. Do you mind to share me your email address through PM [once the daily limitation restriction has been lifted] so I can get Razer to zeroing into your issue. Otherwise, you're feeling okay with it, you can share it here.

I recommend to use the PM though, since it might be a while before I can get Razer to reply me, thus giving me the info now and few more hours later won't make much difference in the development of the case, but might significantly maintain your privacy.

And while we're at it, in the future, I recommend you to bring and address matters here instead of privately to meand reserve the PM for matters like sharing sensitive info like above.

Yes, his case is already on my radar [by it, I mean my notebook], but there is not much that we can do other than waiting. Rollbit is currently trying a new approach to handle issues by having them all channeled into one "platform", namely their compliance department, where they've expanded greatly [as per Razer's explanation to me] to ensure things can be handled optimally and backlog are minimized.

This approach was taken because often times, player who complained here also lodged complaint on other platforms like reddit or twitter-X or, the easiest instances that we witnessed ourselves, an overseer or two suggested to escalate to an ADR although the case was still "being tried" here on the forum [which, by the way, is also one of the reason why I "discourage" the practice of directly and simultaneously escalate to an ADR, not while we can try to deescalate the matters against casinos here on the forum].

Anyway, this made Rollbit have to address to multiple platforms at once, and made them try this approach to funnel every complaint into one, which they'll later triage and distribute to their expanded compliance team, to be addressed in a [hopefully] more focused way. I've got Razer's blessing to send all of the complainants to their compliance team, as I've also told rynnz, and he has done.

So, not much that we can do, other than wait for a reply from their team, of which when they don't, after an understandable span of time, I'll nudge Razer. Which... by the way, will be my "new approach" to cases against Rollbit in reflect to Rollbit's own new approach, LOL.

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OP, thank you for following my suggestion as per our discussion on PM, to create your own thread with the proof, so I can add it to my list and officially put it into my plate, of which I'll do an approach like I mentioned on above paragraph.

I understand you've write to compliance@rollbit.com as I've instructed you?

About adding to my list, unfortunately I can't do it today [I usually do it on the weekend, where I have a bit more time at hand] as my weekend was a bit hectic [which kinda the new normal for me these past few months] that leave me being beyond worn out by this time. I've add yours to my notebook, though, and I'll try to update my list little by little in between my activities tomorrow.

Today though, I have to call it a night early. Sorry for that.

Based on your conversation with the support agent, it seems they’re quite confident that you logged in from a device that other users have also used.
You mentioned accessing Rollbit from your school’s PCs, which could explain it.
Additionally, you said you used your girlfriend’s laptop, does she also have a Rollbit account?
Unfortunately, proving that you don’t have multiple accounts can be very challenging.