I send you email by PM. Thank you holydarkness

Yes, that's exactly the response from recovery@bcgame to the request for a refund of deposits with the specified amount and address, the return of which was agreed here. (I described the situation in the request and linked to the forum here).

What should I think about this answer??
https://ibb.co/5WkyN2Bd

I just sent an email requesting a refund of my $1900 USD deposits to my ETH address with the address provided. Based on the agreement via holydarknes on the bitcointalk.org forum with a link to this thread.

I sent it to recovery@bcgame.com and support@bc.game
Is this the correct address? Because you didn't provide the address.

I sent you the ETH address in a private message, I would be happy if the agreed amount in ETH could be sent to me.

I would not address the matter any further, and as I wrote here I would rather forget about this whole situation as soon as possible, with the added thanks for your effort.

Thank you for the message, my deposits were in ETH, but I agree, let me forget about it with sorrow and put it out of my mind. How do we do this with them? I assume they have my ETH address?

I still haven't received any official explanation, on July 28, 2025 I'll start acting like them

The player cannot know whether or not the casino has a license to operate a service in a particular country, it is not public information, it is really the responsibility of the casino if it operates these services in a given country, it must be legally responsible for being able to operate them. Regardless of the fact that my previous account passed KYC verification without any problems, and they allowed me to use their services in my country (I cannot know whether they are breaking the law or not, if I do not know whether they have a license or not).
They can't write whatever they want in their terms and conditions (that you have to wear a black T-shirt with their logo when playing, otherwise you risk having your winnings confiscated). They have to adhere to some legal framework and be responsible for THEIR services.



Of course, we would prefer to take some kind of amicable path.

Please let us know how BC.Game views the whole situation, or how they propose to resolve the situation, because an agreement may not be reached through official channels. Thank you very much

I have not received any new official explanatory statement from BC.game, not even here on the forum.
We are now preparing a complaint to the Ministry of Finance of the Czech Republic, which is responsible for the license and the Gambling Act.

If bc.game is going to focus on violating one sentence of the terms and conditions, which is supposed to protect players, they have violated almost the entire Gambling Act, which you can download in English here.

https://www.mfcr.cz/cs/kontrola-a-regulace/legislativa/legislativni-dokumenty/2016/zakon-c-186-2016-sb-25992

So that is the first thing that will most likely result in a legal dispute.

The second thing is that we found out that they probably do not even have a license to operate gambling in the Czech Republic. The ministry sanctions this circumvention of the law with a fine of up to 2 million dollars, as stated in the Gambling Act in CZ.

They do not have a self-exclusion mechanism in the system because they want to (they really don't want to) , but because they have to comply with the licensing conditions and laws of the countries in which they operate.
And they must ensure the functioning of this mechanism.
It is not something that is supposed to help the casino confiscate the money won, but on the contrary, to help players not to lose it when they have a problem.

BC.game abuses this mechanism in the exact opposite way to why it must be introduced in the casino.
They allow these players to deposit and play without verifying their identity and then rob them a second time when they manage to win something.

I think that everyone who has a little sense of law and justice must feel that this does not make sense and goes against the meaning of why they must have a self-exclusion mechanism in the casino and must ensure it.

or maybe so they don't have to pay them

Please do you have any news from your contact ?

Today, I received an email from bc.game stating that my account has been permanently locked due to prohibited techniques. Without any further explanation.

I requested that the remaining funds from the account be sent to my eth address.

Responsibility...

Casinos are a regulated industry, they have to comply with the laws and licensing conditions in the countries where they operate. They have committed to ensuring the possibility of self-restrictive measures for players.

I think they cannot throw this responsibility on the user, but they have an obligation to ensure it.

I don't know what is complicated about requiring personal data upon registration (name, address, date of birth, or at least KYC verification before the possibility of depositing and playing.

If someone applies self-restrictive measures and in 10 years re-registers, is it really the user's responsibility where he was or was not registered?


I didnt use vpn during registration, i done it from the same device.

Precisely because these options exist, they could simply be prevented by requiring verification (at least name, address, date of birth) during the registration process.

Why they didn't implement this verification during registration is up to each person to answer for themselves, I understand now.

Self-exclusion is a process that casinos must enable, its purpose is to help and protect players.

Did bc.game protect me?
NO
They allow me to register deposit and play.

Did bc.game help me?
NO
On the contrary, they did not help me, they froze my winnings, only based on my request for withdrawal.

How can they, based on the idea and process of self-exclusion, which is supposed to help and protect players, take away a player's winnings. This really makes no sense to me.

I am not aware that I broke any rules when registering an account, this responsibility must be on the casinos to ensure that the self-exclusion process helps and protects players. They are just getting easy money from gamblers based on this idea and mechanics. This is absolutely against the meaning of the self-exclusion process.

They did not verify my identity in the registration process, they allowed me to deposit and play. So I played.

And I won't write here now what else they did wrong. Maybe later and in another place.

Yes i am sorry it is not, just looks like official.

Thank you very much, by email its for months.
They haven't even officially written to me yet why my account was temporarily suspended.

Yes you are right, its really funny. I thought this was the official website, it looks like that.

But I think they violated rules and law first, when they alow me to create account, deposit and play.
Of course they can afford everything but you don't read one sentence and they confiscate you money.
Where is there any balance? I know, I'm naive.

Yes I think it means,that this relate to the account which you selfexcluded.



there is written:
If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account.
on words "start all over again" is the link to the artice about registration process
https://bc-game-review.com/registration/

So I think "start all over again" means to do new registration.
There is not written you cannot start all over again but exactly the opposite.

as I wrote above and see the link, they officially present this option in the instructions...
https://bc-game-review.com/how-to-delete-account/


And they allow

Like I wrote in the post above
https://bc-game-review.com/how-to-delete-account/
They officially state here how users should violate their terms of service?

I dont know, but here are official instructions, article "How to delete your BC.Game account"
https://bc-game-review.com/how-to-delete-account/

And here in paragraph "5 reasons not to delete your account" is written:
"Difficulty in account recovery. Recovering a deleted account and all the details attached to it may be almost impossible. If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account. ... with a link to article (instructions) "How to sign up on BC.Game"

So with my common sense is possible to permanent selfexcluded from one account and later sign up new account :/

i closed this account before i opened the new one, so I think it should not makes my issue worse i hope :/


Here are the screenshots of email comunication
https://imgur.com/a/ThvGzSa