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courboy sorry you are still having a problem. Has Ledger support been of any help? As last resort you could always wipe your Nano S and restore from your seed. It sounds to me like Ledger is having a problem with their back end server. I had an Ether transaction lost for 48 hours once until they got the backend working again.
Nope unfortunately not. I have tried restoring through the seed and restoring data but nothing has come through. It looks like the wallet address it went to isn't in my receiving addresses, but I have no idea how this happens.
Either:
1. The Coinbase iOS QR scanner was wrong
2. The Chrome Ledger app receive QR code was wrong
I can't think of any other explanation unless anybody has a wise ideas? I'll pay 0.2 BTC to whoever can help me if that helps as an incentive...
I was looking for solution of my problem and find this thread,I also have such situation where I use BTC address from Ledger Nano S and I am sure it is correct and transaction is confirmed,but I not see any sign of transaction or balance change in Ledger Bitcoin Wallet or when using Electrum.
I wonder if OP is found a solution for this problem.More info posted here : https://bitcointalk.org/index.php?topic=2578278.0
I wonder if OP is found a solution for this problem.More info posted here : https://bitcointalk.org/index.php?topic=2578278.0
Unfortunately no resolution to this problem. The transaction has been confirmed on the blockchain but never appeared in my wallet. I'm guessing it was some sort of phishing/malware scam but I don't really see why:
1. I used the coinbase ios app QR reader, surely that can't be hacked?
2. I scanned that with the QR receive address in the ledger chrome app. can that be hacked?
I'm gutted; 1.46 btc gone forever from the looks of it!
Guys can anybody help pls?
Share the transaction or your bitcoin address where your bitcoin save or better to try to contact the support..And i think they can help you to solve your issue and give the screen shot that your transaction is not appearing..
Try to contact it here and maybe they can reach you easily..
https://twitter.com/CoinbaseSupport
Thanks, I've tried that but they haven't replied to me in two weeks, and it doesn't look like I'm alone in having them be unresponsive
Just out of curiosity, how are you checking for the addresses?
Did you create a new wallet in Electrum (standard wallet, "Use a hardware device"?) and then look at the addresses generated or are you checking some other way?
Also, in your original message, you said:
Also, it seems like the coins are still in that address, so i wouldn't give up home just yet
Did you create a new wallet in Electrum (standard wallet, "Use a hardware device"?) and then look at the addresses generated or are you checking some other way?
Also, in your original message, you said:
... So I pressed receive on my Nano S Ledger, scanned the QR code through the coinbase app and transferred them
Where did this QR code come from exactly... were you using the Ledger Chrome extension?Also, it seems like the coins are still in that address, so i wouldn't give up home just yet
To check for the addresses I connect my Ledger and open it through the Chrome extension, then go to Settings -> Tools -> Sign Message, and it gives a list of all the different wallet addresses (I think). Anyway when I search for the address I sent the coins to, it doesn't appear.
And yes, the QR code came from the receive tab of the Ledger Chrome extension. I have since transferred more and they've turned up in my Ledger perfectly, so I'm guessing the QR code sent them to a different wallet and they're gone!?!
Does anybody have any ideas/suggestions? I'm just completely confused by what's happened. Is there any possibility that the QR code I scanned or the scanned in my Coinbase app could be wrong?
Just out of curiosity, how are you checking for the addresses?
Did you create a new wallet in Electrum (standard wallet, "Use a hardware device"?) and then look at the addresses generated or are you checking some other way?
Also, in your original message, you said:
Also, it seems like the coins are still in that address, so i wouldn't give up home just yet
Did you create a new wallet in Electrum (standard wallet, "Use a hardware device"?) and then look at the addresses generated or are you checking some other way?
Also, in your original message, you said:
... So I pressed receive on my Nano S Ledger, scanned the QR code through the coinbase app and transferred them
Where did this QR code come from exactly... were you using the Ledger Chrome extension?Also, it seems like the coins are still in that address, so i wouldn't give up home just yet
To check for the addresses I connect my Ledger and open it through the Chrome extension, then go to Settings -> Tools -> Sign Message, and it gives a list of all the different wallet addresses (I think). Anyway when I search for the address I sent the coins to, it doesn't appear.
And yes, the QR code came from the receive tab of the Ledger Chrome extension. I have since transferred more and they've turned up in my Ledger perfectly, so I'm guessing the QR code sent them to a different wallet and they're gone!?!
If its a watching only wallet then you need to import the private key of that address to another wallet which operates normally. Now clarify me things as you are confusing me a bit.
1. This 1.4 Btc you bought two days ago to which wallet did you transfer them and I need to see the transaction ID of such transfer.
If you want to send from the watch only wallet, then here is the guide on how to do it and transfer your amount of bitcoins from your watch only wallet to Ledger Nano S.
http://docs.electrum.org/en/latest/coldstorage.html#create-a-watching-only-version-of-your-wallet
And I don't understand why you need a watch only wallet when you have a hardware one ?
Ok thanks, i'll try that and hopefully they'll come through. Is it common that they may go missing then?
The 1.4 BTC i transferred from my coinbase wallet to my Nano S Ledger using the ios app and scanning the receiving QR code on the Nano S Ledger. The transaction shows as confirmed but there aren't any coins in my wallet. I tried doing exactly the same thing again yesterday but with a much smaller amount and they appeared almost immediately, so i have no idea where my 1.4 BTC went.
The transaction ID is: https://blockchain.info/tx/6bbc388dcd1dcf5324fe661034cdc38a424c34bc374d0cf146f7d8599bf9ff46
If you are still not seeing your bitcoin in your wallet maybe you have slow internet connection try to connect to a good better internet connection and maybe its not syncing that is why you can't seen your bitcoin in your bitcoin wallet.
according to the blockchain its already been confirmed and i think your bitcoin should be there..
Where do I find the private key with the Ledger Nano s to import it? I have a very fast internet connection and have tried subsequent transactions that have all gone through fine, and haven't had any syncing issues in the app.
I'm worried the coins have gone to another account but not sure how that would have happened
Check all addresses of your Nano Ledger S and see if this address "12koSJgNGSVWbPfN8G4ZViy3iKpGxPJ1hL" is one of yours there. I explained several posts above how to check for all addresses in your Ledger wallet. If it is then the coins should be in your wallet as the transaction have 367 confirmations so far. If not then I am afraid you have send it to the wrong bitcoin address.
Also check this address "14ZeFot6Tmm6e5QnCZGN9dWmMiSsXeQM12"
Thanks, so I've checked and none of them are 12koSJgNGSVWbPfN8G4ZViy3iKpGxPJ1hL unfortunately. It looks like there's a high possibility the QR code was hacked then. Looks like I've lost my coins
If its a watching only wallet then you need to import the private key of that address to another wallet which operates normally. Now clarify me things as you are confusing me a bit.
1. This 1.4 Btc you bought two days ago to which wallet did you transfer them and I need to see the transaction ID of such transfer.
If you want to send from the watch only wallet, then here is the guide on how to do it and transfer your amount of bitcoins from your watch only wallet to Ledger Nano S.
http://docs.electrum.org/en/latest/coldstorage.html#create-a-watching-only-version-of-your-wallet
And I don't understand why you need a watch only wallet when you have a hardware one ?
Ok thanks, i'll try that and hopefully they'll come through. Is it common that they may go missing then?
The 1.4 BTC i transferred from my coinbase wallet to my Nano S Ledger using the ios app and scanning the receiving QR code on the Nano S Ledger. The transaction shows as confirmed but there aren't any coins in my wallet. I tried doing exactly the same thing again yesterday but with a much smaller amount and they appeared almost immediately, so i have no idea where my 1.4 BTC went.
The transaction ID is: https://blockchain.info/tx/6bbc388dcd1dcf5324fe661034cdc38a424c34bc374d0cf146f7d8599bf9ff46
If you are still not seeing your bitcoin in your wallet maybe you have slow internet connection try to connect to a good better internet connection and maybe its not syncing that is why you can't seen your bitcoin in your bitcoin wallet.
according to the blockchain its already been confirmed and i think your bitcoin should be there..
Where do I find the private key with the Ledger Nano s to import it? I have a very fast internet connection and have tried subsequent transactions that have all gone through fine, and haven't had any syncing issues in the app.
I'm worried the coins have gone to another account but not sure how that would have happened
You can't lose your coins but I think you might need to post your problem at the Ledger sub-reddit for help from a developer https://www.reddit.com/r/ledgerwallet/
Others seem to be having the problem also see https://www.reddit.com/r/ledgerwallet/comments/6puo5m/ledger_is_having_errors_and_not_showing_latest/
Hope this helps!
Others seem to be having the problem also see https://www.reddit.com/r/ledgerwallet/comments/6puo5m/ledger_is_having_errors_and_not_showing_latest/
Hope this helps!
Thanks, that does seem to be very similar to the issue I'm also having - hopefully there's something wrong with their system temporarily then. Will have a look!
It means its should be inside of your ledger nano you can also export the private keys and import it in electrum. .
Just to see if your bitcoin is there this is much easier
Backup the private keys of this 12koSJgNGSVWbPfN8G4ZViy3iKpGxPJ1hL
And much better to contact the support you can use the contact email from this site https://www.ledgerwallet.com/contact
It isn't showing in my ledger nano though, and I've tried resetting and reinstalling the bitcoin chrome app as recommended by the contact email @ ledger wallet. How can I access the private key? I have been looking for that but I couldn't find a way to do it through the ledger nano.
Is there any chance that 1) it's still on the way to me, even though it's confirmed?, or 2) the QR code accidentally went to a different wallet, or 3) the ledger nano created a separate wallet as the was the first time it was used and that's since been overwritten?
Thanks so much for your help, I'm pretty stressed by all this!
You can't lose your coins but I think you might need to post your problem at the Ledger sub-reddit for help from a developer https://www.reddit.com/r/ledgerwallet/
Others seem to be having the problem also see https://www.reddit.com/r/ledgerwallet/comments/6puo5m/ledger_is_having_errors_and_not_showing_latest/
Hope this helps!
Others seem to be having the problem also see https://www.reddit.com/r/ledgerwallet/comments/6puo5m/ledger_is_having_errors_and_not_showing_latest/
Hope this helps!
Thanks, that does seem to be very similar to the issue I'm also having - hopefully there's something wrong with their system temporarily then. Will have a look!
Have you used your Nano S with just the Chrome bitcoin app? Where did you get the QR code from, were you in Ledger's Bitcoin App?
Used with the Chrome bitcoin app but have since also tried Electrum too and nothing has changed. And yes I got the QR code from the Ledger's bitcoin chrome app and scanned it to my iPhone with the coinbase app.
I've since tried exactly the same procedure by buying a smaller amount and it credited to my wallet straight away, so I'm really worried I've lost the coins
Hi
I'm new to this but I had some coins in my Coinbase wallet that I wanted to move into my Nano S Ledger. So I pressed receive on my Nano S Ledger, scanned the QR code through the coinable app and transferred them. It took a long time for the transaction to be confirmed with Coinbase but since it has, nothing is appearing in my Nano S Ledger.
I'm worried they've gone, is there anything I can do to try and recover them? Pretty worried but I'm hoping that this is just a newbie mistake.
Thanks
I think coinbase is delay when you are sending it to other wallet.. but if you sending your bitcoin to coinbase to coinbase i think its instant base on my experience.. I'm new to this but I had some coins in my Coinbase wallet that I wanted to move into my Nano S Ledger. So I pressed receive on my Nano S Ledger, scanned the QR code through the coinable app and transferred them. It took a long time for the transaction to be confirmed with Coinbase but since it has, nothing is appearing in my Nano S Ledger.
I'm worried they've gone, is there anything I can do to try and recover them? Pretty worried but I'm hoping that this is just a newbie mistake.
Thanks
And Ledger nano s i one of the good offline wallet. Like other said to verify that you are receiving your bitcoin better to use blockchain explorer to see if you are receiving your bitcoin from coinbase..
Hi
I have tried setting up my Nano S Ledger with Electrum and it's still not showing. the transaction is apparently completed but nothing is appearing, and I only used the QR code from the Nano S Ledger app to direct Coinbase to, so I'd hope that was the correct one. The transaction ID is:
https://blockchain.info/address/12koSJgNGSVWbPfN8G4ZViy3iKpGxPJ1hL so it looks like it went through. I'm really confused
If its a watching only wallet then you need to import the private key of that address to another wallet which operates normally. Now clarify me things as you are confusing me a bit.
1. This 1.4 Btc you bought two days ago to which wallet did you transfer them and I need to see the transaction ID of such transfer.
If you want to send from the watch only wallet, then here is the guide on how to do it and transfer your amount of bitcoins from your watch only wallet to Ledger Nano S.
http://docs.electrum.org/en/latest/coldstorage.html#create-a-watching-only-version-of-your-wallet
And I don't understand why you need a watch only wallet when you have a hardware one ?
Ok thanks, i'll try that and hopefully they'll come through. Is it common that they may go missing then?
The 1.4 BTC i transferred from my coinbase wallet to my Nano S Ledger using the ios app and scanning the receiving QR code on the Nano S Ledger. The transaction shows as confirmed but there aren't any coins in my wallet. I tried doing exactly the same thing again yesterday but with a much smaller amount and they appeared almost immediately, so i have no idea where my 1.4 BTC went.
The transaction ID is: https://blockchain.info/tx/6bbc388dcd1dcf5324fe661034cdc38a424c34bc374d0cf146f7d8599bf9ff46
Ok I've downloaded Electrum and put the wallet address I sent the coins to and they have appeared in there. I'm not sure what I do next though, do I need to use the private key from my sending account, or the receiving Ledger wallet? the sending is through Coinbase so I'm not sure how I even got about getting the private key from there (if at all available)
Click on receive in Ledger. You should get a bitcoin address. Copy this and paste into Electrum "Pay to" box. Send the amount from Electrum and you should receive it instantly in your Ledger. Do not mess with the private keys.
Ok thanks i'll try that. Does it matter that the wallet address changes each time and doesn't match up with where the initial transaction was sent?
No. Address changes every time in order to ensure a better privacy to your coins. Re using the same address although it can be done is never recommended from almost all big major wallets, that's why Ledger for example changes address every time you request payment.
So by using a different address to send from the wathing wallet in Electrum, should still be able to recognise that the private key related to that wallet is right, and then transfer them to my Ledger? Sorry I'm new to this and pretty worried i've lost the 1.4 BTC I bought two days ago..!
Ok I've downloaded Electrum and put the wallet address I sent the coins to and they have appeared in there. I'm not sure what I do next though, do I need to use the private key from my sending account, or the receiving Ledger wallet? the sending is through Coinbase so I'm not sure how I even got about getting the private key from there (if at all available)
Click on receive in Ledger. You should get a bitcoin address. Copy this and paste into Electrum "Pay to" box. Send the amount from Electrum and you should receive it instantly in your Ledger. Do not mess with the private keys.
Ok thanks i'll try that. Does it matter that the wallet address changes each time and doesn't match up with where the initial transaction was sent?
Ok I've downloaded Electrum and put the wallet address I sent the coins to and they have appeared in there. I'm not sure what I do next though, do I need to use the private key from my sending account, or the receiving Ledger wallet? the sending is through Coinbase so I'm not sure how I even got about getting the private key from there (if at all available)
Have you:
- Checked the transaction on a block explorer instead of coinbase? Is it showing as confirmed there?
- Checked the addresses contained in the transaction... is the output address actually one of the ones in your Ledger wallet? Although given that you scanned a QR code, it shouldn't really have gone anywhere else.
It might just be a glitch in the ledger wallet app... have you tried creating a watching wallet in another app like Electrum and see if it detects your coins? If all else fails... try contacting Ledger support.
- Checked the transaction on a block explorer instead of coinbase? Is it showing as confirmed there?
- Checked the addresses contained in the transaction... is the output address actually one of the ones in your Ledger wallet? Although given that you scanned a QR code, it shouldn't really have gone anywhere else.
It might just be a glitch in the ledger wallet app... have you tried creating a watching wallet in another app like Electrum and see if it detects your coins? If all else fails... try contacting Ledger support.
It is showing as confirmed when I look on a block explorer. I can't seem to find how to look at the output addresses I have in the Ledger wallet as it changes each time; is there a way to do this? I'm hoping it is the right one because of the QR code.
How do I go about creating a watching wallet?
I've also emailed Ledger support and Coinbase but neither has come back to me as yet.
Hi
I'm new to this but I had some coins in my Coinbase wallet that I wanted to move into my Nano S Ledger. So I pressed receive on my Nano S Ledger, scanned the QR code through the coinbase app and transferred them. It took a long time for the transaction to be confirmed with Coinbase but since it has, although nothing is appearing in my Nano S Ledger wallet.
I've since bought a smaller amount through Coinbase to test again, and once the transaction confirmed they appeared almost immediately in my wallet, so I'm worried I've lost the original ones.
Is there a chance it might just be taking a while to appear? Pretty concerned I've lost the original purchase but I don't understand how they could have gone anywhere else as I canned the address from the QR code from my Ledger Wallet Bitcoin app.
Thanks
I'm new to this but I had some coins in my Coinbase wallet that I wanted to move into my Nano S Ledger. So I pressed receive on my Nano S Ledger, scanned the QR code through the coinbase app and transferred them. It took a long time for the transaction to be confirmed with Coinbase but since it has, although nothing is appearing in my Nano S Ledger wallet.
I've since bought a smaller amount through Coinbase to test again, and once the transaction confirmed they appeared almost immediately in my wallet, so I'm worried I've lost the original ones.
Is there a chance it might just be taking a while to appear? Pretty concerned I've lost the original purchase but I don't understand how they could have gone anywhere else as I canned the address from the QR code from my Ledger Wallet Bitcoin app.
Thanks
Hi
I'm new to this but I had some coins in my Coinbase wallet that I wanted to move into my Nano S Ledger. So I pressed receive on my Nano S Ledger, scanned the QR code through the coinable app and transferred them. It took a long time for the transaction to be confirmed with Coinbase but since it has, nothing is appearing in my Nano S Ledger.
I'm worried they've gone, is there anything I can do to try and recover them? Pretty worried but I'm hoping that this is just a newbie mistake.
Thanks
I'm new to this but I had some coins in my Coinbase wallet that I wanted to move into my Nano S Ledger. So I pressed receive on my Nano S Ledger, scanned the QR code through the coinable app and transferred them. It took a long time for the transaction to be confirmed with Coinbase but since it has, nothing is appearing in my Nano S Ledger.
I'm worried they've gone, is there anything I can do to try and recover them? Pretty worried but I'm hoping that this is just a newbie mistake.
Thanks