The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
https://prnt.sc/znicwihttps://prnt.sc/znig7rhttps://prnt.sc/znino6Thanks for your input, but as you can see above i followed the correct protocol in place at the time.
You can keep playing games with words and meanings, but the intent is clear.
No you did not. Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.
You clearly stated you do not want your account banned.
Stake has stated they were aware of my gambling issues, encouraged me not to gamble, but did nothing because "I wouldnt have liked it"
I request permanent self casino exclusions after Stake is aware of my issues
Stake removes it with one casual TG message
Admits poor judgement
Keeps all funds.
Have I got your position correct ?
And why does every Stake admin in this thread keep ignoring this?https://prnt.sc/znino6Clearly says players can request a casino exclusion and it will be honored and not removed if protocol is followed, which at the time was to request via live chat.
As you can see when that message was posted. It was after this case. We are improving our exclusion policy and because of this case we are making it so if user requires casino exclusion and follows the protocol how to request it won't be possible to remove it.
Also the screenshot you posted with support agent Andrija, you did not make from your account that you are arguing about here.
On this account you requested it from your vip host and then also requested from your vip host to be removed.
And also you had one more request 6 months ago where after cool off period of 24h you said to "Leave casino unblocked"
We have said everything here. I wont be continuing in this topic.
If you wanted to stop gambling you would need to follow simple procedure to get your account permanently banned as per our policy.
I am sorry that unfortunately even that wouldn't be enough to stop you from gambling or our casino or any other casino.
As stunna mentioned we will keep improving our policies and we will always try to help our users with gambling problems to find solutions and stop gambling.
I really hope its not intentional but this is yet another false statement by a Stake admin.
I would appreciate you checking again, and correcting this misinformation or are you guys intentionally trying to mislead the community ?
That screen shot is 100% from the account i requested the permanent self exclusion on, which was granted, and then later removed by the owner.