A rep here doesn’t necessarily mean working for the casino rather working on them, they could genuinely do a complete revamp in customer support. I know they hire cheap labor and probably give them all SOP’s and scripts to work off but compassion and some tactility can go a long way in retaining players. Every casino I’ve ever played in Stake, Roobet, B, 1x all have terrible customer support lol.

Also, I’m really considering crypto, the downside is so big it genuinely makes me not even want to consider it. Here in India, buying p2p from Binance (I only know Binance cause I used to initially use it to gamble through crypto and have only used them) buying from p2P here in India mean a 20-25% markup on live prices, then I get a quarter to gamble with, let’s say I make my money back. Theres a 30% straight tax on redeeming crypto as well as platform fees for Binance for selling P2P. All in all, it just makes it super hard for us to work off crypto.

If you have any suggestions on this I’m all ears, yes FIAT has its drawbacks and the occasional one off ‘runoff with my money’ but in the long run if I keep having to buy crypto I’ll always be down marginally higher before I make some back

Also what’s WEB3 casinos, I know WEB3 but what’s with the casinos? If you could probably suggest some (idk if you’re allowed to promote here but via PM would help)

I’ll wait to hear back from you here and then I’ll lock this thread. Thank you bud!

Hi just an update for everyone.

The support reached out to me again today morning, asked me to submit my bank statements again and also with a video from another device with me logging into my net banking and scrolling through the statement (sigh). This was my third time doing this and this time it worked out.

They realised the merchant was a scammer (to be honest - i don't know who's scamming who), they provided fake UTR numbers and after seeing my proof they realised that this was not an isolated issue and has been happening for a while not just to me but to many other players (especially Indians who're using FIAT).

They refunded the money back into my BCGame account, i got the 40300 back in my account and then the urge to gamble had taken over and I made a sweet little extra 10k profit.

I withdraw the 40,000 again, this time using a different merchant AND BOOM I FINALLY GOT THE MONEY IN MY ACCOUNT (had to wait for 2 hours, i was like please not again -__- trust me everything was crossed - fingers, toes, ears lol). BUT I FINALLY GOT THE MONEY!!!!

I legit have no words to express my happiness because i fr thought that this was money gone and I had accepted my fate and decided to never look back.

Thank you to everyone who reached out, thank you for those who poured their insight into this thread and helped.

BUT the biggest fucking thank you to @holydarkness for really getting on this and helping out, I'm sure without your intervention this wouldn't have happened or happened in a much slower pace.
I really hope you consider what I mentioned in the above reply about being a rep cause fr they do need it. Thank you for everything you do for the people out here who get scammed and need help. You're legit a godsend and a legend man.

Time to move on to better casinos and also maybe consider moving to crypto

I hope no one has to go through this pile of shit again, and I really hope I don't have to come back on here and make a thread again (BELIEVE ME I DON'T)

Take care y'all and stay healthy!

TLDR : i got my money, merchant was a scam, thanks to all the peeps and holydarkness especially, fuck scammy casinos.

Okay, I respect that, at this point I trust you more than i trust their support lol. If you need the unedited version (which is quite literally only my home address - now that i've sent it you I saw there's another tab which shows my address anyways so lol that effort was for nothing)

Everything from my full name - to the bank account number - the bank account number is the exact same number you can see on the first pic (which is the BCGame Withdrawl Receipt) i shared when i created this post.

You're honestly so good at this (I work professionally in CX) and I'm not trying to flatter you, if Casino's did even 10% of the help you've provided so far they'd have far less problems to handle. The transparency with every casino right now is an all time low. You should seriously work as a rep to train all the support teams and get paid out huge lol.

No worries, whenever you get time (although I'd appreciate whenever you could get this done at the earliest, as it's nearing the 5th day mark now.)

Hey buddy, sure I'll send it over to you via PM now. I'm just blurring out my home address if that's okay.

Also I had sent them all of this already, even a recording of me opening my bank with another phone to prove to that I actually haven't received the amount.

I'm telling you bud they're just doing a full runaround, this UTR doesn't even exist, my bank told me the idenfitication number doesn't even match how it's supposed to be. They warned me it's a fake and told me if the bank needs to get involved they need to see a payment receipt from the merchant who processed the transaction, and I've asked their support for the same. Obviously now they're in a pickle because they can't provide me that receipt because that transaction doesn't exist and neither have they sent the money. It's all a big lie and they're doing everything to cover it up.

Please check your PM in a few you'll receive my statement from 27th June until today (3rd July 2025)

I have already received this fake screenshot from your team below and as I told them the same thing, this is a fake UTR number. As soon as I received this I called my bank and they said no UTR exists and even if they have to check this UTR number doesn't follow the ID guidelines which means it's a complete fake.

I'm attaching the screenshot I have received from your team and it is the scammiest looking screenshot I've ever seen, a toddler can do a better job faking the screenshot.

Also @holydarkness, please help out. I've already mentioned in my first post towards the end that they are sending out fake UTR numbers and they've exactly done that here with my case.

I have sent them proof of my bank statement for the month, a video recording of my opening and logging into my bank account scrolling through all the transactions until today despite all of this proof, they continuously try to mislead their players.

Terribly disappointed with how they have handled this, i called them out on the first post that they would provide me a fake UTR cause people on chat and cgobal were already complaining that they are scamming players with fake UTR number. a UTR number can be easily crosschecked by just calling the support of our bank.

https://cdn.discordapp.com/attachments/1389012237041012767/1389869196959027271/signal-2025-07-02-12-50-12-807.jpg?ex=6866300f&is=6864de8f&hm=fe051916b935fa3b00733cc8e438ed0af243b90d3ea975ee14e961faff378382&


https://i.postimg.cc/vDmyD9d5/fake-2.png

I'd understand what you're saying regarding UPI, but that is not the case here. I haven't done a UPI withdrawl since they don't have a UPI withdrawal channel. UPI are only available and enabled for deposits, all their deposit channels are UPI and a few are netbanking.

I've chosen the 'Bank Transfer' option which is IMPS/NEFT and there is no delay on that cause the entire Indian Banking Infrastructure relies on it, it's quite literally got a 99.9% uptime. This is exactly what worries me, there is no UPI involved anywhere in this scenario.

I've chosen Bank Transfer multiple times before and it's all been credited within a few hours and even on my statement it appears as "IMPS***" or "NEFT****" which means it's a bank transfer.

Now since you've put that in retrospect it makes sense dealing with you directly. I don't know seeing the BCGame support team handle addressing this over here just feels reassuring since it actually mean their taking cognizance of this issue.

I'll wait around for your reply tomorrow whenever is convenient for you and I sincerely hope that they have an actual update on my case instead of beating around the bush. Nevertheless, I truly appreciate the help buddy. Thank you!

Hey bud, all good. Real life > Forum troubles xd anyways I appreciate the help.

It's 84 hours and no info on my withdrawal, no message from support, just a bunch of angry peeps on discord saying that everyone is having their withdrawl showing success with no credit. To be fair, it actually feels like a rugpull is incoming idk.

I'm always online at this hour, just drop a message over here or on PM if you require any info from me and I'll get you that stat. I always figured their timezone was GMT +/- 1 so didn't expect it to be night for them, cause it's late night where I am from.

I don't know it just seems to be a runaround at this point when they say they are investigating, clearly the third party provider is not crediting the money so I'm not sure what they're investigating and the lack thereof knowledge isn't reassuring.

Anyway you could get them to reply on the thread?

I mean this is what I have, everything I’ve said above is in the withdrawal screenshot I’ve shared, if they’re saying that the ticket ID doesn’t exist and it’s literally in the screenshot just goes to show the length of how much they’re trying to mislead and be shady.

This practice just seems to be shady on their end. I’ve had a user message me on discord saying it’s no use, no one will help. He had to spam the global chat for 3 weeks every hour and then the support finally reached out to him and cancelled his withdrawal and refunded the money back to his wallet, and as soon as he was about to withdraw through a different provider they locked his account saying KYC insufficient. I mean comeon who pulls this shit?

I’m just hoping to get the withdrawal cancelled at this point so I can have the money returned to my BCGame wallet and then atleast try through a different withdrawal channel because this seems to be having all the problems.

I’m eagerly waiting for you reply, you’re my only hope buddy, thank you again!

Yes, correct. These are the all details i have and are mentioned as below :-

Withdrawal Transaction ID : T25062812245qr8bbV
Order ID : F-1836154788593551178
Ticket ID (I guess is the dispute) : 8753948
UID : Sent via PM

Could you let me know what he's saying? I've just gone through BC's discord and people are spamming scam and the uncertainty is definitely not helping rn.

I really hope so too buddy. Crypto is what I'm seriously considering right now only drawback is that to purchase crypto in my country is super expensive and a straight 30% tax on redeeming which economically doesn't make sense.

sorry about that lol, I was sending you a PM but I couldn't cause the forum considers me a newbie and limits my posts/PM for about an of interval of 10min.

i've sent it now, thanks!

Hey buddy - 7/10 used to happen within 2 hours, the longest its taken was 12 hours but then atleast the live support on BCGames was turned on, if you go on their global chat/discord/twitter you'd see people complaining that they've deliberated turned off live support so every user who creates a support ticket is hit with a bot reply and no one can actually go through to a human. I've tried every avenue and then stumbled upon their discord even then the discord support are just discord moderators who don't seem to be able to resolve account/site issues.

I've double checked my details, everything is correct - I've used the same details as to a withdrawal I did in May 28th which was received in under 2 hours.


hey bud, thanks a ton for replying.

I actually googled BCGame related issues on Google and found this forum and everyone resorted to tagging you for help when it specifically came to BCGame - I genuinely had a little bit of relief after I saw that you've actually helped a lot of people on here regarding BCGame so I thought I'd reach out to you.

Yes, absolutely. I've shared my UID on PM. Any help at this point is a lot, so thanks once again!

Hi buddy, I appreciate your response

To answer your points - I checked with my bank there are no pending transactions, the bank also said unless a UTR (unique identifier) is shared with them, they cannot really check if a transaction exists. You can also see my bank statement attached in the photos I've shared so no transaction actually exists.

Now to receive this UTR, I need to reach some human on BCGame but I'm being stonewalled at every instance, you can see the screenshot where the live support on the website automatically ends the chat and the next screenshot shows how many messages I've sent for it only to be closed since there is no live support it's just bot responses. If they actually transferred the money and they provided me a UTR, I would have then checked with my bank and this post wouldn't have happened. A response from them seems like a dream rn.

You can see right under the amount in the green dot it says SUCCESS, that's how they confirm if the withdrawal is processed. There is no 'pending' even written anywhere so I'm not sure what you're referring to as exaggeration, but okay.

Also, the timeline they've given sort of nullifies what they claim, they said withdrawals happen in 2 hours, worst case 12 hours. Here it's taken 48 hours. The discord moderators are clearly misleading me, they have been instructed to delete all posts regarding withdrawals.

I appreciate your concern but there is no exaggeration in this post, if there is any other info you require i'd be more than happy to share that.

Have a great day!

Posting this here because I’ve tried literally everything and BC.Game is giving me the complete runaround. If you’re from India or using fiat withdrawals, please be careful.

On 28th June 2025 at 12:25 PM IST (06:55 AM UTC), I requested a ₹40,300 INR fiat withdrawal from my BC.Game account. It’s now been more than 48 hours, and although it shows as “successfully processed” on their platform, I have not received a single rupee in my bank account.

Here’s everything:

Order ID: F-1836154788593551178

Ticket ID: 8753948

Proof submitted: Full bank statement clearly showing no ₹40,300 credit. On the same day, I made two successful deposits — ₹5,000 and ₹10,000 — and both of those came through instantly.

Now the real issue is the complete lack of support and the shady behavior I’ve faced since:

I sent them 2 detailed emails — zero response.

Messaged them on Twitter — completely ignored.

Tried live support on their website multiple times — it's just a bot, and every time I get close to submitting a real query, the ticket gets automatically closed without ever reaching a human. Total dead end.

On Discord, things got seriously shady:

My messages were deleted (they clearly don’t want users talking about problems publicly).

I opened a support ticket on Discord — got conflicting responses, and then…

They started deleting their own replies AND my messages — I have screenshots of everything, including a support rep telling me to “wait 2 weeks” for a reply via email. When I called him out, he instantly deleted the message.

They also kept moving the goalposts:

First, I was told to wait 2 hours, then 12, then 24, and now 48 hours.

They said my ticket would be replied to within 24 hours, but it’s now well over 48 hours and still nothing.

After digging around, I found multiple other users complaining on review forums and CasinoReviews about BC.Game giving out fake UTR numbers (these are Indian bank transaction IDs) to pretend payouts are done. These UTRs can easily be verified by the bank, so why lie unless you’re trying to scam?

I’ve used BC.Game regularly and never had issues before, but in the last month, their support has gone silent, and more people are facing shady withdrawal issues. They’re deleting messages, hiding proof, and giving zero answers. This is no longer just bad support — it’s intentional cover-up behavior.

So yeah — ₹40,300 is stuck, no real help, and they’re pretending nothing happened. I’ve shared every proof I have and just want what’s rightfully mine. If anyone can help that would mean a lot.

Also @holydarkness if you could help out, I would really appreciate it. Thank you!

Here are all the screenshots - let me know if you guys need to see anymore info

https://postimg.cc/gallery/1ZJhCpv

https://i.postimg.cc/TyZBLt5v/IMG-0004.png https://i.postimg.cc/7CmMjhDs/Bank-Copy.png https://i.postimg.cc/34qjJqk2/IMG-0001.png https://i.postimg.cc/VrvBwwkY/IMG-0002.png https://i.postimg.cc/s1B903Lm/IMG-0003.png https://i.postimg.cc/kDkN0k3m/IMG-0005.png https://i.postimg.cc/vx6r1vnk/IMG-0006.png https://i.postimg.cc/WDb0mVrM/IMG-6567.png https://i.postimg.cc/DScqb0Wv/IMG-6570.png https://i.postimg.cc/VJwq6nkZ/IMG-6571.png https://i.postimg.cc/ZCpP4V4y/IMG-6573.png