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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 10/05/2018, 07:34:39 UTC
Dear Kraken-Septimus,

It has been almost more than a month. We can't make USD deposits. When will you enable USD deposits?

Hello, any news about this?

I'm personally waiting patiently, but it's sad that I don't see any progress about USD deposits. This is no good, it's taking too much time honestly. Isn't the solution close or no?


Hi Haladay, I understand the inconvenience this is causing you and others on the same position. We are still working to get a solution that provides that kind of service, but can't provide an ETA yet. Please accept our apologies, I sincerely hope we still have you as a client when we resume the USD funding service.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 27/04/2018, 12:56:30 UTC
Dear Kraken-Septimus,

It has been almost more than a month. We can't make USD deposits. When will you enable USD deposits?

How long will it take? We don't need an exact date, but, please give an ETA at least.

Thanks.


Hi Haladay. We currently have a team devoted to cultivating new bank partnerships and expect to start seeing the fruits of this effort soon with new bank funding options coming online. For our clients residing outside Japan who have been using our bank partner in Japan, we expect to announce a replacement option for you soon.

In the meantime, if you have a bank account in the SEPA zone, you can fund your account with a EUR SEPA transfer by navigating to Funding > Deposit > Euro (EUR) and choosing "Fidor Bank AG (SEPA)" from the dropdown menu.

If you do not have a bank account in the SEPA zone you can send EUR by navigating to Funding > Deposit > Euro (EUR) and choosing "Fidor Bank AG (Wire Transfer) from the dropdown menu. Please note that you can only deposit with this funding method. You will not be able to withdraw your EUR using this method.



For more information please read through: https://support.kraken.com/hc/en-us/articles/360000427883

Thanks for your answer first. Please do your best to announce new bank partner so that we can resume in USD deposits. Unfortunately, EUR deposit is not a good option for me. I believe USD deposit is the best solution for the majority of the traders.

From your message, I understand we can expect an announcement very soon, is this right? Or will it still take too much time from now on?

Please finish this as soon as possible, I absolutely know there are thousands of people waiting for the good news about USD deposits!


Hey Haladay! We we are working hard to get that done but there's no ETA yet. We understand this might be an issue for users like you and hope we can keep you as a customer when we resume this service

Are we having XMV enabled after the fork? Will you list the coin?

Hello Gdog3. We don't announce in advance what coins will be listed. The best way to stay updated is to follow us on social media.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 19/04/2018, 06:52:21 UTC
If anyone is reading this topic and is not yet a Kraken member, I would like to add my little testimonial.

I am extremely happy with Kraken, I have been using it for a few months.

The service is always impeccable: good support, great site that is very simple to use and very low commission when withdrawing by SEPA account.

Keep up the great job, all of you at Kraken!!!

Thumb up!

Wow! I'm happy to hear that. Thanks so much for your support fabioganga!!!
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 17/04/2018, 06:44:50 UTC
Trying to figure out if i can use CC for purchase of Litecoin with Kraken,

google gave me this page:

https://support.kraken.com/hc/en-us/articles/115000302327-Credit-Cards-Debit-Cards-PayPal-and-similar

but then I get:

oops
You're not authorized to access this page
Take me back to the home page

why?
and what is the answer to my question about CC use?

thanx
-sam


Hello again samlitecoin!

You can only fund your Kraken account from a bank account under your name, using either Wire or SEPA. Third party payment processors and credit cards are not supported.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 16/04/2018, 10:18:58 UTC
Can I store xmr on Kraken to be credited with new monerov (xmv)Huh

This is getting ridiculous! Seriously. It has been written several times on this page that: "Regarding the Monero V fork: we do not have a formal statement. " They don't plan to support it right now.

If you want to know which exchanges will support the fork, all you have to do is visit the official page: https://monerov.org/updates/

Mind blown...  Shocked

Hey Cryp_Notes, just like Totscha said: nope, we don't support it yet. We don't make announcements in advance, but if you want to stay updated, follow us on social media.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 13/04/2018, 17:29:12 UTC
What with MoneroV? Will you support the fork?
Hey DanSH!!! Short answer: we don't have a formal statement. Long one: We are always open to adding new digital assets to our exchange but we do not generally confirm in advance which ones will be listed. Subscribe to our newsletter and follow us on social media to get updates this.

I had several failed login attempts I think due to bad 2fa and now my account shows "temporary locked".
Please unlock it. Ticket id: 1677626

Hello ahmedjadoon! I see your request has been attended and is pending for some actions on your side.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 12/04/2018, 10:43:38 UTC
hello team, when can I expect to trade the new monerov on your platform?

Heyy Tim_Kat!

I am sorry but don't make confirmations in advance about this. Following us on social media is the best way to stay updated regarding this fork.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 11/04/2018, 15:41:17 UTC
Any news about listing Monero's V hard fork?

How are you doing Crypto_C12?

Regarding the Monero V fork: we do not have a formal statement. We are always open to adding new digital assets to our exchange but we do not generally confirm in advance which ones will be listed. Subscribe to our newsletter and follow us on social media to get updates this.

How is the new trade engine? Does Kraken work better now? i left because I hated the crappy UX but saw a post that they upgraded.

Hi jchi2210!

Our trading engine had a major upgrade at the beginning of January. Trades go through much smoother and connectivity is much better at this point. Why don't you come in and try it visiting trade.kraken.com?


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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 09/04/2018, 07:40:50 UTC
Thanks for reaching out and please let us know if you need anything else!

3 Questions:

1. Can I withdraw to another SEPA account not in my name or only to an account in my name?
2. Does it have to be exactly the same SEPA account I originally depositied from?
3. If someone sends me litecoin adding to my wallet can I then deposit the entire wallet into Kraken and withdraw Euro to my SEPA account?

thanx

-sam

Hello samlitecoin!

Let me answer your questions in the same order:

1. Nope. I'm sorry but you have to use a bank account under your name both for deposits and withdrawals.

2. Nope again. You can have multiple bank accounts under your name and use the one of your choice each time, either to deposit or withdraw.

3. If I understand you correctly (please correct me if I'm wrong): You'd like to receive some litecoin into your wallet (wherever it is), transfer all your litecoin on that wallet to Kraken, trade them for fiat currency and then withdraw to a SEPA account, right?  That can be done, as long as the bank account is under your name.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 06/04/2018, 12:21:47 UTC
When is the expected time to have USD deposits available again?

Literally Kraken was the best exchange to deposit USD to.

Depositing USD into Bitstamp is a nightmare, please don't make me go through that again  Sad

Hey dekana!

We are working on it! But we can't offer a date yet. Undecided

I guess you are outside SEPA zone and can't get an account on a bank within it. In that case you can fund your account with EUR by navigating to Funding > Deposit > Euro (EUR) and choosing “Fidor Bank AG (Wire Transfer) from the dropdown menu. Please note that you can deposit but can't withdraw your EUR using this method.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 05/04/2018, 08:42:43 UTC
hi Kraken. Have a question about a wire. I made registration from Kraken and pass the verification. live in EU. In my funds table I have only EUR wire adding method, but what can I do if have a USD account? Yes, surprise - EU peoples have a USD account Smiley
So do you have any USD wire account for the EU users?

Hello angry_runner,

Unfortunately, we don’t have a banking partner that can facilitate international  USD wire transfers at this time. We’ll be sure to let everyone know once we have a new banking partner that can accept USD deposits. In the meantime, use your bank account in the SEPA zone, you can fund your account with a EUR SEPA transfer by navigating to Funding > Deposit > Euro (EUR) and choosing “Fidor Bank AG (SEPA)” from the dropdown menu.

Please note that you can only deposit with this funding method. You will not be able to withdraw your EUR using this method.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 02/04/2018, 09:07:40 UTC
Are withdrawals working as always? usually i receive in less than 1 day or less than 24 hours and now we are on the second one and still nothing...

Hello bitcoinvest! They are working as usual. Please note that they might take up to 5 business days to make it to you bank account. If transfer hasn't arrived after 5 business days, please create a ticket.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 21/03/2018, 13:49:54 UTC
Hello kraken augustus, so what can you answer about that please ?![/b] ( I hope to not need to use biger font size and red color like other questions  Wink )

Hi there latoxine34! We don't provide such documents at the moment to particular users

If your bank or any tax authority requires this kind of documentation they should directly address this inquiry to us

Hello, does anyone here or from Kraken have a step by step guide on how to short on Kraken? I watched the video but im still not getting exactly what to do, many thanks!

Hello themossinator I can't post links here yet, but a quick google search using the terms "short position kraken" will show three good articles/guides at the top, one of them is actually on bitcointalk.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 19/03/2018, 12:39:01 UTC
thnx but i ask the kraken support deposite from germany or not , thnx again  Smiley

Hello hamade, the issue you are having is not likely bounded to your country. Have you already opened a ticket?
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 15/03/2018, 12:46:54 UTC

Yes, I think it's : 1616663

PS : On the french forum there is  a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...  


Hello latoxine34 your ticket is in the queue to be attended by an specialist and it might take a while.

Regarding taxes: as much as I'd like, we can't provide any tax advice and I'd suggest you consult with a local expert.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 13/03/2018, 19:35:55 UTC
After reading this I asked the question to the support, so  few days ago, and I'm still waiting for an answer actually.

latoxine34 could you share your ticket number?
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 13/03/2018, 11:02:04 UTC
Hello Kraken,

May I ask if and when it may be possible for you guys to offer SEPA instant withdrawals? This would make SEPA withdrawals within the Eurozone nearly instant. Thank you.

Hello markd,

it won't be available soon on Kraken as this technology is not yet widely supported across banks that support SEPA. I'll keep you posted anyway if we start offering it.
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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 08/03/2018, 13:57:11 UTC
Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.



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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 08/03/2018, 08:00:44 UTC
Today out of nowhere I started getting an error in my API (The API returned an error: EGeneral: Temporary lockout)

I know this is supposed to be caused by too many API calls and unlock after 15 minutes. First I am not doing too many calls, and 2nd it isn't ever unlocking. Are there any reports of other people having issues? What could be causing this and or what can fix it?

That's odd wickedgoodtrader, why don't you let our agents take care of it? If you follow the links provided by kraken-septimus below we will be able to assist you

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.



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Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-augustus
on 07/03/2018, 19:10:09 UTC

AAAAAAnnd here we go for the return of the error 502:bad gateway.    Angry

Hi latoxine34. It was a temporary issue that has been resolved. Thanks for letting us now!