Deposited amount: $120 (RM500)
Disputed amount: $83,000 (RM350,000)
Username: tauyiu
Hi everyone,
I'm posting this because I feel completely helpless, and I’d really appreciate feedback or advice from the community.
Here's what happened:
I deposited $120(RM500) into BK8 and started playing one of their “live market betting” games. This game let you bet on the last digit of the BTC/USDT price feed (from Binance), with options like picking a number (0–9), odd/even, or trend up/down. The number bet paid 1:8.
I noticed that during low volatility periods (which are normal in any live market), the digits followed slightly more predictable patterns. I used that to my advantage, just observation and timing. I believe this works similarly like card-counting, it's not foolproof, because if there's even a minor movement on the market, then I will lose. Still, it gave me better odds of winning.
I wasn’t exploiting bugs or technical loopholes, just playing the game the way it was presented. Over two days (01–02 July), I played mainly this game by betting on numbers, with some other games like blackjack and slots. My balance grew from $120(RM500) to $83,000(RM350,000). I do not have the latest screenshot of my balance, but I believe it is still relevant. Then, I was able to successfully transfer from this game wallet to my BK8 main wallet. My withdrawal on 01/07/2025 and 02/07/2025 is stucked on pending (till this day), and my account is suspended on 02/07/2025.
https://imgur.com/a/PvwNIF4I contacted their support and was told that my winnings were the result of “bet choice that had winning bias with irrational payout” and were against their vague T&C, something like “irregular play includes, but is not limited to...”. They offered to refund my deposit, which I declined, and I requested for BK8 to make the decision instead of the game provider. But they deemed that they can't overrule the game provider's decision to unsuspend my account. I might have been a little emotional during my chat with the support here, apologies.
https://imgur.com/a/JeWv4TfI reported the issue to CasinoMeister (CM) on 04/07/2025. CM tried to contact BK8 since then until today (18/07/2025), and BK8 has completely ignored their attempts. In response, CM is issuing a public warning advisory against BK8.
https://imgur.com/a/V2De7BSSince my account was suspended, I’ve noticed that BK8 took the game offline, and it has been down for more than a week. When it was up, the 0–9 number betting option was removed. This feels like they patched the game after someone finally won big on it. If this was really a flawed game design, how is that my fault as a player? Shouldn’t they own up to their own risk?
https://imgur.com/a/fza8P4MI believe casinos should not be able to void legitimate winnings just because they didn’t expect someone to win this way, especially after the game had been running without issues. Heck, they should pay me more for doing QA for them.
I’m going public now to raise awareness, and hopefully protect others from this unfair treatment. I’d really appreciate everyone's thoughts on this:
1.Do you think I broke any rules here? (Other than their vague T&C, which is scummy & shady)
2.Does this count as “irregular play” even though I used no tools and just timed volatility?
3.Shouldn’t the casino take responsibility for putting out a game that can be beaten?
Thanks for reading this wall of text. If anyone’s had a similar experience, or knows how to deal with this, I’d really appreciate your input. If there's any missing information/screenshots, do let me know as well.