I may have misunderstood their intentions, thank you for clarifying. I'm sorry, I don't want to disclose too much information about KYC. If Shuffle requests it, I will provide my KYC documents (provided that I can successfully withdraw my funds after completion), but they haven't done so, so I don't think it's necessary to provide additional information here. Thank you for your understanding. It's extremely disappointing that Shuffle is adamant about not allowing me to withdraw, so I don't want to waste any more time here. Thank you, everyone.

They're not as outstanding as you think, their words may not be trustworthy, but still, many people support them.

In the complaint filed with CasinoGuru, they mentioned that they would continue to communicate with me, but it has been a week now and I have not received any response from them. I don't know what to do next; I just want to retrieve my funds because I urgently need this money. Thank you! Additionally, I want to emphasize that I have never provided any KYC documents to Shuffle, so they have no reason to claim that I provided fake KYC

The conduct of this platform is deeply troubling. They previously asserted that I had 15 accounts, yet in the complaint filed with CasinoGuru, they only mentioned 9 accounts and suspected the existence of another 3-4 accounts. This blatant inconsistency demonstrates significant issues of mismanagement and a lack of transparency. Accusing me of exploiting the sports betting market is entirely unfounded. Over the past year, my consecutive weeks of betting, accumulating $15,194.78, have been entirely normal behavior. Deeming this as market exploitation is unfounded. I have unequivocally stated that if my betting activities involve any cheating, I am willing to accept the corresponding penalties.

I focus on NBA games, and one reason I chose Shuffle is because their betting lines close relatively late. If I place bets on NBA games, I observe the situation and may supplement my bets when previous bets are likely to lose. This may entail the risk of losing both bets, but it is my betting strategy. Additionally, their claim that my KYC is invalid without conducting any verification is unreasonable. They seem apprehensive about my KYC verification passing, thus resorting to such unjustifiable actions.

When players entrust funds to a platform, it marks the beginning of a relationship built on trust. However, the platform's practice of having the authority to refuse player withdrawals for any reason undermines this trust and damages the interests of players. Such behavior not only erodes credibility but also harms the interests of players. Therefore, I must remind everyone here: steer clear of platforms that exhibit such behavior.

I've already stated that I haven't registered so many accounts; there's no need for it. I haven't claimed any bonuses or promotional rewards either. There are issues with Shuffle's management itself. The fact remains that I can't withdraw the funds from my account.

Anyway, I believe the Shuffle platform itself has some issues. The allegations regarding IP and device responsibility are made by them, but no evidence has been provided. Despite using a VPN, the device remains my own. Another issue concerns the betting pattern. What I want to convey is that my betting pattern is similar to many others. For instance, initially, I would place bets on size, and if I anticipate a potential loss on the size bet, I would supplement it with another handicap, perhaps slightly more than the size bet, provided I have sufficient capital. If my capital is limited, then generally, I would wait for the outcome. Lastly, regarding the authenticity of my identity, I only provided basic KYC1 information during registration. After my account was locked, Shuffle never requested identity verification but asserted that my identity is false. These are issues of their own making. The funds in the account are not substantial, but I also won these amounts over several days. If such a situation occurred to me, I believe it could also happen to others in the future. I also play on other platforms, and the ranking is relatively good. In the forum, I have played on a total of three platforms. One is MaverickGames, a good platform with the drawback of slow deposit processing. Each time I choose a handicap to place a bet, I have to wait for the update to complete before betting, with waiting times ranging from several tens of seconds to a few minutes. The advantage is quick withdrawals. Another is MEGA PARI, which, overall, is a diversified platform that I like. Perhaps, during registration, using a VPN resulted in the defaulting of the VPN region's phone, making it impossible to modify. Finally, during withdrawal, KYC was requested, and after a lengthy KYC process, I successfully withdrew the funds from my account. Then came Shuffle. I have no reason and no need to register so many accounts. If 15 accounts were given to me, I wouldn't even know how to use these 15 accounts, let alone go through the registration process.

Hello, I only use a phone and a computer. Whether the IPs are the same, I might not be able to know because I use a VPN. Then, the same betting pattern; what do you mean by "same"? If my betting is similar to another player, is that not allowed? If you believe I am cheating in my betting, please state it directly instead of accusing me with such a baseless excuse. Also, you're suggesting that the identity I registered is not genuine? Why are you claiming my identity is not real without even verifying it? I believe there are many shortcomings in how you handle these issues.

I use a VPN, but my family has never used Shuffle with me; I am the only one using it. How can I prove that I have only one account? What do you think I can do with 15 accounts? 15 accounts? That's a terrifying number. Without any form of identity verification, it's claimed that I have 15 accounts? How do you expect me to prove my innocence? I haven't even had the chance for identity verification, yet I'm accused of having 15 accounts? Anyone receiving such a notification would feel helpless. What exactly did I deceive them about?

Hello, I want to clarify that I only have one account, and I am willing to undergo any authentication verification. Here are my recent deposit and withdrawal records.

ETH deposit of 0.04276084 on January 24th       https://imgur.com/a/a7hz2O4

ETH deposit of 0.0777 on January 26th              https://imgur.com/a/KYUulJ9
ETH deposit of 0.1428822 on January 26th         https://imgur.com/a/m6VPjiZ
ETH deposit of 0.17731758 on January 26th       https://imgur.com/a/prjLCUg
ETH withdrawal of 0.31484588 on January 26th  https://imgur.com/a/xl9E6CL

ETH deposit of 0.10049401 on January 29th       https://imgur.com/a/70QZJyz
ETH deposit of 0.13039841 on January 29th       https://imgur.com/a/hDo3UsC
ETH deposit of 0.12496277 on January 29th       https://imgur.com/a/TnTkBig
ETH withdrawal of 0.3519564 on January 29th    https://imgur.com/a/titYQIT

ETH withdrawal of 0.21629666 on January 30th  https://imgur.com/a/5141R9K

Hello, I am currently unable to log in to my account and cannot confirm the account balance, which is approximately around 0.12 ETH. The following are the details I received from Shuffle via email.
https://imgur.com/a/UNIlGTv

My username is Theresa. I registered and played for a while starting from last year, then took a break for some time. Recently, I resumed playing and after a few days, I won approximately 0.13 ETH overall. Withdrawals have been normal, but today I discovered that my account has been locked, and I cannot log in. There is still 0.12 ETH in my account. When I emailed them, they replied that I had registered 15 accounts and refused to allow me to claim the remaining 0.12 ETH. What does it mean to have 15 accounts? What I want to emphasize is that I only have one account and I request them to conduct a review. It's really disgusting that they claim I have 15 accounts. I haven't played on more than 6 online gambling platforms in total.

My username is Theresa. I registered and played for a while starting from last year, then took a break for some time. Recently, I resumed playing and after a few days, I won approximately 0.13 ETH overall. Withdrawals have been normal, but today I discovered that my account has been locked, and I cannot log in. There is still 0.12 ETH in my account. When I emailed them, they replied that I had registered 15 accounts and refused to allow me to claim the remaining 0.12 ETH. What does it mean to have 15 accounts? What I want to emphasize is that I only have one account and I request them to conduct a review. It's really disgusting that they claim I have 15 accounts. I haven't played on more than 6 online gambling platforms in total.

Alright, I sincerely hope that this time you'll be able to honor your commitment.

I received your letter on the 21st: You should make a selfie with a sheet of paper with a current date and code YWUOXL written on it. Your face and all data should be clearly and fully visible. After that, I stopped communicating with your foolish security department. The sentence you currently said (the platform that cannot withdraw money cannot be called a scam platform, this logic is unreasonable), I think whether your abnormality lies in not making withdrawals instead of making them? I don't understand what you mean, and it's under the circumstances where I have already cooperated with you by submitting many documents that you haven't made any withdrawals, not because I haven't submitted any documents. Even if it's through the bank directly sending PDF files to verify that you have received them, there's nothing I can do about it. You can check whether the email sent to you by the bank is genuine or not; this should be easy. I have also taken selfies for you, as well as provided my ID card front and back, passport, and proof of utility bills. However, what I did before did not satisfy you; instead, you continue to ask me for more documents based on other excuses. I think there is no need for this anymore; what I have sent is enough to prove everything.

I am no longer willing to comply with any of your instructions. My account holds a total of $600, of which $300 was deposited by me, but I am no longer interested in this money. From the initial stage of identity verification, I should not have provided any information to you. Clearly, you don't want me to withdraw my funds, hence the repeated requests for various documents and selfies. I fail to understand why you now also require me to write a note and take a selfie. Weren't my previous selfies with the chat screen enough to prove my identity? This is already the fifth time, each requiring a three-day wait, and I've been disputing these issues with you for over ten days now. I don't understand why you couldn't have asked for all the necessary documents at once. It seems even you wouldn't believe the words you're saying. Are you planning to continue deceiving others? If I follow your requirements this time, there will undoubtedly be a sixth, a seventh, and endless more times. Yes, I am now convinced that you are a scam gambling platform. Your security department is just foolish; let them verify themselves. You have not only swindled my money but also a lot of my personal information. I won't tolerate this anymore. Goodbye!

Hello, I am questioning the "3-day response period" you mentioned. Based on my experience, it indeed usually takes three days to receive a response from you, as I have never received a reply on either the first or second day

After uploading my ID documents, I had to wait three days for your response.
I submitted a photo holding my ID, ensuring that the ID, my face, and the customer service chat were all clearly visible. Although it was challenging to take such a photo and I did my best, the photo might not be perfect. Still, you only responded on the third day
After submitting my bank statement, I faced another three-day wait.
Yesterday, you asked for my driver's license or passport, and I am anticipating another three-day wait.
However, today I received your email, and now there's a fifth step: I need to take a selfie with a paper note saying “YWUOXL.” What's next? Will there be a sixth and seventh step with more requirements?

Hello! I wanted to update you regarding our recent discussions. I have verified the information with our security department, and they have accepted the statement. Currently, they are in the process of further verifying the details. Once they complete their review, they will write to you directly with any updates or additional information required.
I'm very glad your statement was accepted. I hope it goes as quickly as possible.
Thank you for your patience and understanding in this matter.
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Hello, it has been over ten days since I submitted my documents for verification. I have only logged into your platform a few times and placed a few bets, yet the verification process seems to be taking an unusually long time. I find this incredibly hard to believe. Moreover, the process appears overly complex and seems to exceed the norms of regular verification procedures. I'm unclear about the purpose of this extensive scrutiny. What exactly is your platform trying to ascertain or test through this process?

Hello! Thank you for initiating the process to send your bank statement. However, to ensure a smoother and more secure process, we recommend a different approach. It would be better if you request your bank to send the statement directly to your personal email first. Once you receive it, you can then forward the document yourself to security@megapari.com. This method gives you more control over the process. Please let us know if you need any further assistance.
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Hello, I have forwarded the email to your email address

Hello, I have already applied to the bank to directly send my bank statement in PDF format to security@megapari.com. If this method doesn't work either, then I can't do anything about it. They will set a password, but usually it is my 6-digit identity number. Once you have my information, they will teach you how to open it.