Regarding this, again, AFAIK, many big casinos [BC included] use a third party to do KYC verification. As such, the speed of verification is completely at the hand of that third party.


And for this... I think you misunderstood my last post wrongly? Especially the "edit" part? After some talk with my contact, they told me that your account has been restored and you can withdraw as normal. Or were you saying you're still locked out? Kindly tell me if you still are, I'll promptly inform my contact.

Yes, I will have to agree that it's a relatively simple check that probably took less than an hour. However, kindly bear in mind that you are not the only one submitting complaint and have issues with them. You stand with other hundreds of user, that they have to handle too. There is a quite big chance that your case went to the middle pile of other case [hopefully they adopt first-come-first-serve system] that I'll hope I can get my contact to move it to the top pile.

Though I said that I'll nudge my contact yesterday, I haven't done it, as it was a weekend, and I decided last second that I would like to give them some privacy, given my means of communication is their personal contact. I'll escalate it today with other cases I have in hand.

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Edit: OP, heard back from them. Kindly check your account, it should now be unlocked and you can withdraw and use their other features normally

Well, as AHOY said above, it's a pretty common practice shared amongst casino. However, if I may focus more on the "why", I think it's a safety precaution.

Try to see from neutral perspective here, suppose you're someone with malicious intent, a multi-acc abuser for example, will you be willing to perform KYC suppose the casino get to the bottom of your situation and confirmed their suspicion first? Like, "Hi, we found that you have three accounts, it's beyond reasonable doubt, we've send the proof to an ADR as per your request, who ruled in favor to us and agreed with our findings. Would you now please do a KYC so we can block you next time you attempted to open other account?"

I hope that helps to give a short and simple POV why casinos usually require KYC prior to deeper investigation.

As for two days, let me nudge my contact.

Well that's actually common practice. These checks, or whatever they call it, are often dragged to last forever, no clue why they do this. In some cases we saw here it took weeks and months, not only with BC but also with many other sites.
If you did nothing wrong you don't have to worry, in the end you will get paid. I know it's annoying to wait but unfortunately that's really common.
Been trough similar stuff myself and I know how bad it is, especially when you know there is literally nothing to investigate. You get worried and think they try to screw you over. I also got my money in the end and all the feeling bad was for nothing. But until I was paid I had a terrible time as well.

As I explained here, that you might misunderstood,it's not an instant process in sense that once you passed the KYC process they can instantly tell you what's the problem and unlocked your account.

Instead, once you've done the KYC, they can begin to investigate what is wrong with your account.

Do I understand that it only passed KYC today [thus they probably doesn't have time yet to look into your account]? Or was it done yesterday or perhaps on 7th?

I can understand your frustration. But, to be fair, AFAIK, BC uses a third party verification, much like other casinos. So the speed of the process of verifying it will completely dependant to the third party and not BC. Though if by weekend we're still to hear from them, I'll poke someone from BC, see if they can perhaps push some nerve of Veriff staff with hope to get a priority on verifying your identity.

All in all, yes, this is now back to waiting game. I am asking you to be a bit patience and rest assured that I'll give my best to see to the bottom of your case.

OP, unfortunately, you'll have to complete your KYC before they can get into the bottom of your case. It slipped from my mind for a moment that it is quite a standard procedure shared amongst many casinos, that they'll need KYC [of which the players agreed may be imposed upon them at any given time] before they can see what's wrong.

I can see that you've submitted your docs. Can you inform me if all of it successfully verified and you passed their KYC? Or is there one or two documents that you think should be accepted and they deemed not. In other word, is there any problem with your ongoing KYC check?

I confirm that I've get these info. I'll try to reach my contact on BC and see if they can take this to their plate and give us an insight about your situation. For the time being, there is nothing that you can do but wait [unless they're reaching to you and some things are in motion from your side].

I'll try to see if my contact can expedite things and get to the bottom of your situation soonest possible.

On it.

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OP, I understand that you valued your privacy. However, unfortunately, to get my contact to look into your case, I will need to know your UID and your username that will be used to help BC staff zeroing into your complaint [amongst hundreds that arrive into their desk] and get to the bottom of it.

Do you mind to PM me that two information?

I think what acroman meant is showing pictures of what happened exactly, not just your reply to them. Better show a picture of their full email when they requested all these things, maybe a picture of the declined withdrawal and so on. It's very hard to understand the full situation without getting the full picture you know.
I think @holydarkness will be happy to assist you with his contact to BC if you can provide some more information.

would you mind sharing screenshots of your evidence(i.e. conversation with their support etc..) just to support your claims?

regarding cryptocurrency, while it can provide privacy it doesn't guarantee that you'll have it especially when you are using a centralized platform. also, crypto casinos nowadays are following regulations from their licensor or where they are based and it usually includes KYC.

if you haven't gotten a reply from them they are probably still verifying your information or are investigating something. I'm sure they'll contact you again once they are done with what they are doing.

well, as you said you want to hear the experience of people who are using non-Asian casinos I will tell you about my experience at stake.com, but before I talk about my experience at stake.com. I must say that I don't know if they are a non-Asian casino or if they are an Asian casino and I also don't know if you managed to create a stake account last year and if you did, how long did you use stake, because I saw one of your post from that year in the past when you asked in the stake.com ann thread if they accepted that if you were in Italy you could use the VPN or not, then or talk about my experience in stake taking into account that you don't have a stake account

but in case you have a stake account but have stopped using it, I would advise you to start using it again, because at stake the odds are good, the designer is very good, at least for me he is very well organized and has many events sports, and they have good bonuses and promotions. They are quick to credit deposits and have very quick withdrawals and always without problems. I would say that they are a perfect casino, and a very old casino, has good support and has a good reputation. For me, I use casinos because they have higher odds and ignore other things like whether the casino is trustworthy or not, how many scam accusations against the casino there are and how many have been resolved, what is the level of customer satisfaction, how long withdrawals take, how kyc are done, ignoring all of this because of high odds is a very dangerous movement

The safety of our money in the casino must be a priority, and when I talk about the safety of our money in the casino I mean having access to our money quickly when withdrawing, but unfortunately many people ignore this because they are more focused on the bonus or at high odds. There is an example on this forum of a proven scam casino but as they have high odds, they have paid for a lot of advertising on the internet, so many people deposit and play at them and lose money and come to complain here on the forum. so my advice is to use reliable old casinos, as a priority

How do you mean? "Gambling sites that are not linked to Asia"... can have several meanings...

1. They are not owned and operated by Asian people?
2. They do not host any Sports that are played in Asia?
3. They do not report to the authorities in Asia?

So, please elaborate a bit more on what you want, because that will help us to give you more accurate information on your questions. 

Out of curiosity, are you sharing that link because you are being part of an advertisement campaign? Because at first glance, it seems you are trying to promote a service without disclosing you may or may not be getting benefits from it.

Either way, I am not well informed on the Asian gambling market, I have read a bit about the Russian market (Russia is sometines refered as mostly asian) and the gaming industry in places which tend to be kind of strict like Japan.

Be careful, this kind of posting from your could be considered to be spamming by some other members, have a good afternoon.

It's good to hear that the problem has been resolved positively and in your favor, and as I said, sometimes it's just a matter of time - because expecting it to be over in 1 or 2 days is completely unrealistic. You’ve probably been caught up in their automated system that detects possible abuse, but such systems can never be 100% reliable. Did you perhaps get an explanation for why this happened?

It would be good if you could edit the title and add the word solved.

Sorry to say that you are not the only person who is facing this kinda situation after winning big. We have seen many cases like this in the past where in some player use VPN or multiple account to place their bet. Even sometime platform lock withdrawal due to using same IP although it can't be a proper way of freezing players fund.

Have you contacted them through their forum account?
If yes then you may have got their replies. If not then you can request them to reply here.

Yeah you got it exactly. My opinion is same here and we all know that people use share IP. So it doesn't mean that if platform got multiple account using IP which means all they are connected accounts. If they get valid connection with another account by investigating deposit, withdrawal, personal information or anything else then it can be accepted but just based on share IP can't be a proper claim.

Few month earlier we got something similar where a user fund was locked on sportbet due to IP issue but at the end sportbet authority solved that.Lets see what Nitrogensports explain here from their end.