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I correctly understand that your own account at Stake has not do a level 3 and 4 KYC and thus eliminates the possibility that they keep on rejecting your cousin's document because the data clashed as the document already used to verify yours?
No, bills are sent on data and all details for person who is holder of account, that is not problem
Problem is that they dont want to accept documents, simply
Noted, so we can safely cross the possibility of them rejecting the documents being submitted simply due to the document clashed with their preexisting database, namely you already used it to verify your own account to level-4 KYC? Or perhaps someone else on the house already use the same document [by same, I didn't mean the exact same, just the similar documents with different date of issuance, but still the same ownership, nonetheless] for their KYC?
They simply don't want to verify the account and withdraw the money, it was crazy to try anything else.
So ignore them and focus on me, as I am trying to understand your situation here and yet my question kept being ignored or drowned by spam post. If I may repeat, the account in issue and being discussed here is your cousin's, you're just living with him and try to write on his behalf, all the documents needed for PoA are under his name? Or is the the other way round where he's living with you? Is your account at Stake also locked and impacted by this matter or is it working just fine?
That's how all the documents that were sent to the account owner's name are, no one is stupid enough to send something else but I repeat that's not the problem, the problem is that stake.com is making up nonsense and calling the documents copies and will not accept or reject them. The documents were issued by the government, actually by the company that provides electricity and water in this country, what should I do?
Should we go to the electricity distribution and complain that their electricity bill does not match the gentlemen from stake.com betting, I really think this has become crazy
I correctly understand that your own account at Stake has not do a level 3 and 4 KYC and thus eliminates the possibility that they keep on rejecting your cousin's document because the data clashed as the document already used to verify yours?
No, bills are sent on data and all details for person who is holder of account, that is not problem
Problem is that they dont want to accept documents, simply
HAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHH AHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHA HHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAH HAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHH AHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHA HHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAH HAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHH AHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHAHHA HHAHHAHHAHHAHHAH
https://postimg.cc/xNJhxXwL
https://postimg.cc/xNJhxXwL
https://postimg.cc/xNJhxXwL
https://postimg.cc/xNJhxXwL
https://postimg.cc/xNJhxXwL
https://postimg.cc/xNJhxXwL
Those who defend the stake.com qnd try to shift the responsibility to whom it belongs are so ridiculous that I don't even want to comment on them. It is clear that their goal is not to help, but to make fun of someone and find false excuses to deceive the public that they are right and we, as players, are obviously jerks. It does not matter at all whether the account is mine, or from my first cousin who comes to me as (brother). What is important is that the account is properly verified. The money was Deposited and the winning ticket was played, and now stake.com is being smart and rejecting all possible documents because they don't want to Withdraw money, and this is not the only case, but hundreds of them with the same problem.
You can lose a million, but if you earn something, we will do our best to never let you withdraw money - Stake.com
You can lose a million, but if you earn something, we will do our best to never let you withdraw money - Stake.com
So ignore them and focus on me, as I am trying to understand your situation here and yet my question kept being ignored or drowned by spam post. If I may repeat, the account in issue and being discussed here is your cousin's, you're just living with him and try to write on his behalf, all the documents needed for PoA are under his name? Or is the the other way round where he's living with you? Is your account at Stake also locked and impacted by this matter or is it working just fine?
That's how all the documents that were sent to the account owner's name are, no one is stupid enough to send something else but I repeat that's not the problem, the problem is that stake.com is making up nonsense and calling the documents copies and will not accept or reject them. The documents were issued by the government, actually by the company that provides electricity and water in this country, what should I do?
Should we go to the electricity distribution and complain that their electricity bill does not match the gentlemen from stake.com betting, I really think this has become crazy
Those who defend the stake.com qnd try to shift the responsibility to whom it belongs are so ridiculous that I don't even want to comment on them. It is clear that their goal is not to help, but to make fun of someone and find false excuses to deceive the public that they are right and we, as players, are obviously jerks. It does not matter at all whether the account is mine, or from my first cousin who comes to me as (brother). What is important is that the account is properly verified. The money was Deposited and the winning ticket was played, and now stake.com is being smart and rejecting all possible documents because they don't want to Withdraw money, and this is not the only case, but hundreds of them with the same problem.
You can lose a million, but if you earn something, we will do our best to never let you withdraw money - Stake.com
You can lose a million, but if you earn something, we will do our best to never let you withdraw money - Stake.com
Every time when you upload Documents they just REJECT and then asking another thing, you upload that and they REJECT and asking again something different.
Like this its going to the infinity
https://postimg.cc/p5yw4h9F
https://postimg.cc/23KRvwJF
https://postimg.cc/jC5YL98S
Like this its going to the infinity
https://postimg.cc/p5yw4h9F
https://postimg.cc/23KRvwJF
https://postimg.cc/jC5YL98S
Stake didn't understand anything, Stake is just rude.
It was allowed to make a Deposit of 5000 euros
It is allowed to play a ticket with that much money
If by any chance the ticket was lost, no verification would be required, you could still gamble, but in this case the ticket was won and now we will harass you so that you can't take your money. A classic story that I see hundreds of users are also complaining about.
It was allowed to make a Deposit of 5000 euros
It is allowed to play a ticket with that much money
If by any chance the ticket was lost, no verification would be required, you could still gamble, but in this case the ticket was won and now we will harass you so that you can't take your money. A classic story that I see hundreds of users are also complaining about.
Of which... I tried to figure out. Given Stake is one of the few casinos that doesn't give me their contact, I can't reach them directly to hear the story from their side. Thus, all I can do is to help guide your steps toward resolution. As mentioned by severals, you can go to CG or AG and get the mediator to resolve the matters, get Stake to explain why the documents are rejected.
Or... you can help me understand what happened here by answering my previous question, whether it's you or your cousin who try to verify. With that, I can advance and probably understand where the issue lies.
Or... you can help me understand what happened here by answering my previous question, whether it's you or your cousin who try to verify. With that, I can advance and probably understand where the issue lies.
It is simply explained.
Only one ticket was played and after winning stake.com asked for 3 and 4 step verification, however every document that was sent was rejected. In my opinion, the reason is frankly ridiculous because their verification team claims that the document is not original, and I say that it is, and if they don't believe me, then they should contact the company that sends us electricity bills and let them check if my bill looks like that.
And it's a simple question: is it you or your cousin who want to verify the account. Knowing this will help eliminate a possible miscommunication that can be a simple root of your problem. Namely, the name trying to verify does not match the name in the document. PoA require the name listed on the address on those documents to match the name given on previous ID.
Thus... If the utility bill is on your name and it's your cousin who want to verify and it's his account, we've found our problem. It's not the resolution or the prinnt-out or whatever other reason, it's simply because the name being submitted on the document does not the name previously provided on level 2 KYC.
Is this what's happening?
Looking at the reply after your questions, yet again he is not directly answering what you are asking. I mean come on, isn't it obvious what's going on here?
Stake has good detection in place for exactly cases like this one. OP can't make up his mind where the story is supposed to go in here, and stake figured that out a while ago.
You are not telling the truth, my brother lives with me in the same house, you think I am stupid and that I am sending my documents but account is in his name?
Well you are amazing, applause
Of which... I tried to figure out. Given Stake is one of the few casinos that doesn't give me their contact, I can't reach them directly to hear the story from their side. Thus, all I can do is to help guide your steps toward resolution. As mentioned by severals, you can go to CG or AG and get the mediator to resolve the matters, get Stake to explain why the documents are rejected.
Or... you can help me understand what happened here by answering my previous question, whether it's you or your cousin who try to verify. With that, I can advance and probably understand where the issue lies.
Or... you can help me understand what happened here by answering my previous question, whether it's you or your cousin who try to verify. With that, I can advance and probably understand where the issue lies.
It is simply explained.
Only one ticket was played and after winning stake.com asked for 3 and 4 step verification, however every document that was sent was rejected. In my opinion, the reason is frankly ridiculous because their verification team claims that the document is not original, and I say that it is, and if they don't believe me, then they should contact the company that sends us electricity bills and let them check if my bill looks like that.
And it's a simple question: is it you or your cousin who want to verify the account. Knowing this will help eliminate a possible miscommunication that can be a simple root of your problem. Namely, the name trying to verify does not match the name in the document. PoA require the name listed on the address on those documents to match the name given on previous ID.
Thus... If the utility bill is on your name and it's your cousin who want to verify and it's his account, we've found our problem. It's not the resolution or the prinnt-out or whatever other reason, it's simply because the name being submitted on the document does not the name previously provided on level 2 KYC.
Is this what's happening?
This does not happen, the documents are in the name of the account owner and they are his documents. The main problem is that stake.com is constantly looking for something new.
The requested document is sent to them and they reject it and ask for a new one. A new one is sent and they reject it and ask for a third one, you send a third one, they reject it and ask for a fourth one and everything goes in circles.
They asked for the last 3 electricity bills and payment slips
Those 3 bills and payment slips of those 3 bills were sent that they were paid
- REJECTED
After that they ask for bank statements and payroll
- REJECTED
After that they ask for new bills because supposedly the previous ones are not valid
They send 3 water bills with payment slips
- REJECTED - REJECTED - REJECTED - REJECTED
They do not want to verify anything, their excuses are very stupid and there is simply no way to get the money, as if they deliberately do not want to.
Guys, i must share this story with you because i am sure that there is lot of of peoples with same issue about Stake.com as i heard around
I opened account on Stake.com and i sucessfully verified account with my Documents.
After that i decide to make Deposit which was 5998 USDT and it was 11 January 2025 at 11:18 morning
Later today i decide to play a match and i bet on points
Sichuan Blue Whales - Ningbo Rockets
Sat. January (11) 12:35 PM
Total (Incl. Overtime)
Over 213
I bet on that match 5996 USDT and i won 10.373 USDT
Match finished 117:107 and my ticket was won !
From that day on, my account became "unverified" again and they started asking me for step 3 and step 4 verification. First I had to send pay slips from my job, after that I had to send Bank Statements, after that they asked for electricity, water bills and payment slips for those bills, I sent and sent all that day after day, week after week, but after a while I see that nothing is happening and that they have no intention of verifying my account even though all the documents were original, from the bank, from the post office and from my work with all signatures and stamps. Every time I send documents they reject them, I even think that they don't review them at all and just ask again for some novelty and some nonsense that I also send them and they do nothing but reject again and so it goes to the infinity. It doesn't matter at all what I send them, they will definitely reject it and just say, send us this, send us that, I printed every bank statement directly at the branch office and it has the bank's stamp on it, the employee's signature on it and I take a picture of it and send it to them and they reject the documents, there's no point in repeating the same story anymore, I decided to seek help here because they obviously don't want to give me my money.
I opened account on Stake.com and i sucessfully verified account with my Documents.
After that i decide to make Deposit which was 5998 USDT and it was 11 January 2025 at 11:18 morning
Later today i decide to play a match and i bet on points
Sichuan Blue Whales - Ningbo Rockets
Sat. January (11) 12:35 PM
Total (Incl. Overtime)
Over 213
I bet on that match 5996 USDT and i won 10.373 USDT
Match finished 117:107 and my ticket was won !
From that day on, my account became "unverified" again and they started asking me for step 3 and step 4 verification. First I had to send pay slips from my job, after that I had to send Bank Statements, after that they asked for electricity, water bills and payment slips for those bills, I sent and sent all that day after day, week after week, but after a while I see that nothing is happening and that they have no intention of verifying my account even though all the documents were original, from the bank, from the post office and from my work with all signatures and stamps. Every time I send documents they reject them, I even think that they don't review them at all and just ask again for some novelty and some nonsense that I also send them and they do nothing but reject again and so it goes to the infinity. It doesn't matter at all what I send them, they will definitely reject it and just say, send us this, send us that, I printed every bank statement directly at the branch office and it has the bank's stamp on it, the employee's signature on it and I take a picture of it and send it to them and they reject the documents, there's no point in repeating the same story anymore, I decided to seek help here because they obviously don't want to give me my money.
The EXACT same situation for me.
They're scamming sportsbook wagers it seems
So did you withdraw your money i really can't belive this, what to do?
The main problem is that they do not accept the document issued by the company
The electricity and water document that comes to the home address, is photographed and sent for verify and that document stake.com rejects
What now? Let's create the impossible I don't understand? really
The electricity and water document that comes to the home address, is photographed and sent for verify and that document stake.com rejects
What now? Let's create the impossible I don't understand? really
Of which... I tried to figure out. Given Stake is one of the few casinos that doesn't give me their contact, I can't reach them directly to hear the story from their side. Thus, all I can do is to help guide your steps toward resolution. As mentioned by severals, you can go to CG or AG and get the mediator to resolve the matters, get Stake to explain why the documents are rejected.
Or... you can help me understand what happened here by answering my previous question, whether it's you or your cousin who try to verify. With that, I can advance and probably understand where the issue lies.
It is simply explained.
Only one ticket was played and after winning stake.com asked for 3 and 4 step verification, however every document that was sent was rejected. In my opinion, the reason is frankly ridiculous because their verification team claims that the document is not original, and I say that it is, and if they don't believe me, then they should contact the company that sends us electricity bills and let them check if my bill looks like that.
LOL, you guys actually believe this person? This guy is flipping around between saying "I sent" , "my account" and more to suddenly it's not his account but his cousin's and so on.
Pair this with his history of posts here looking for people that want to buy accounts from him and/or he is looking for things to create several accounts at bookmakers.
He has a history of multi accounting, that's obvious and well documented. Sure it wasn't at stake in the past but that is or was his business. Now his story changes with every post he makes.This is utter nonsense, honestly.
You are ridiculous in trying to save the impression and the name of your betting shop where you are employed, obviously that is why you were sent to comment here, but now I will go one step further and send everything to one of the youtubers to actually show who you are and what you do. I see that every day someone brings up the same topic and that they have problems Withdrawing money, it is absolutely irrelevant whether the account is yours or your brother's, what matters is that you are the biggest slobs who don't want to pay the money which is won on betting!
When a client loses money, that's good, as soon as he passes and earns some money, you asks for 1000 things and ways to not witdhraw that money, it's a shame and everyone should know and understand that.
The main problem is that they do not accept the document issued by the company
The electricity and water document that comes to the home address, is photographed and sent for verify and that document stake.com rejects
What now? Let's create the impossible I don't understand? really
The electricity and water document that comes to the home address, is photographed and sent for verify and that document stake.com rejects
What now? Let's create the impossible I don't understand? really
Yes they are, but just as I said earlier in this topic, every time something is different
Send us a bank statement for the last 3 months - I send
- REFUSED
Send us 3 electricity bills with 3 payment slips -I send
- REFUSED
Send us a reference letter from the bank - I send
- REFUSED
Send us the electricity bill - I send
- REFUSED
Simply, every time there is a different condition and the documents are rejected very easily, in the end they started saying that the documents are supposedly photocopies, but they cannot understand that in my country you get a document for Electricity and Water from the postman. It comes in an envelope and your electricity or water bill is an A4 sheet of paper that you take and pay at the post office or bank. It's just that the admins are only pursuing their own story and are not interested in helping me.
As for this reference letter, I barely managed to get such a document because banks don't issue that kind of document to customers because you have to have a good reason why you need something like that and that document has to be stamped and signed by the bank director, but I managed to get that too, only for them to reject it half an hour after I sent it.
https://postimg.cc/fSxCBDBn
https://postimg.cc/bdbmz98C
Do you undertsand that they wont accept genuine real documents from electricity and water company in my country,what i can do? Can i born by magic the imossible documents which they want?
My bet on basketball
https://postimg.cc/bdjBSB6c
Send us a bank statement for the last 3 months - I send
- REFUSED
Send us 3 electricity bills with 3 payment slips -I send
- REFUSED
Send us a reference letter from the bank - I send
- REFUSED
Send us the electricity bill - I send
- REFUSED
Simply, every time there is a different condition and the documents are rejected very easily, in the end they started saying that the documents are supposedly photocopies, but they cannot understand that in my country you get a document for Electricity and Water from the postman. It comes in an envelope and your electricity or water bill is an A4 sheet of paper that you take and pay at the post office or bank. It's just that the admins are only pursuing their own story and are not interested in helping me.
As for this reference letter, I barely managed to get such a document because banks don't issue that kind of document to customers because you have to have a good reason why you need something like that and that document has to be stamped and signed by the bank director, but I managed to get that too, only for them to reject it half an hour after I sent it.
https://postimg.cc/fSxCBDBn
https://postimg.cc/bdbmz98C
Do you undertsand that they wont accept genuine real documents from electricity and water company in my country,what i can do? Can i born by magic the imossible documents which they want?
My bet on basketball
https://postimg.cc/bdjBSB6c
Ok umm... let's take one step backwards and slow down a bit, because now I am even more confused and think there is a language barrier in this. In a simple answer or "mine" or "my cousin", whose account is in dispute with Stake right now?
Uhh... I don't understand. The Stake account that's currently facing difficulties in KYC level 3 and 4, it's not yours? It's your cousin? And you write here on his behalf? If it is a "yes" to all, I do understand correctly that the documents you-slash-your-cousin uploaded is under the name of the Stake account owner?
[/quote]
Friend, that's my brother. My father has a sister, that's her son, and she's my aunt.
We're like half-brothers and he doesn't speak English very well, I'm trying to help him, it's like helping myself, Is it important now?
It is necessary to solve this nonsense because i see that many users are complaining about the same thin. I don't know why stake.com complicates things
if they are sent all the documents they want, what is the point, should we lose money on purpose and gamble everything on roulette, is that the main goal?
[/quote]
Friend, that's my brother. My father has a sister, that's her son, and she's my aunt.
We're like half-brothers and he doesn't speak English very well, I'm trying to help him, it's like helping myself, Is it important now?
It is necessary to solve this nonsense because i see that many users are complaining about the same thin. I don't know why stake.com complicates things
if they are sent all the documents they want, what is the point, should we lose money on purpose and gamble everything on roulette, is that the main goal?
Yes they are, but just as I said earlier in this topic, every time something is different
Send us the electricity bill - I'll send it
- REFUSED
Send us 3 electricity bills with 3 payment slips - I'll send them
- REFUSED
Send us a reference letter from the bank - I will send it
- REFUSED
Send us a bank statement for the last 3 months - I'll send it
- REFUSED
Simply, every time there is a different condition and the documents are rejected very easily, in the end they started saying that the documents are supposedly photocopies, but they cannot understand that in my country you get a document for Electricity and Water from the postman. It comes in an envelope and your electricity or water bill is an A4 sheet of paper that you take and pay at the post office or bank. It's just that the admins are only pursuing their own story and are not interested in helping me.
As for this reference letter, I barely managed to get such a document because banks don't issue that kind of document to customers because you have to have a good reason why you need something like that and that document has to be stamped and signed by the bank director, but I managed to get that too, only for them to reject it half an hour after I sent it.
https://postimg.cc/fSxCBDBn
https://postimg.cc/bdbmz98C
Send us the electricity bill - I'll send it
- REFUSED
Send us 3 electricity bills with 3 payment slips - I'll send them
- REFUSED
Send us a reference letter from the bank - I will send it
- REFUSED
Send us a bank statement for the last 3 months - I'll send it
- REFUSED
Simply, every time there is a different condition and the documents are rejected very easily, in the end they started saying that the documents are supposedly photocopies, but they cannot understand that in my country you get a document for Electricity and Water from the postman. It comes in an envelope and your electricity or water bill is an A4 sheet of paper that you take and pay at the post office or bank. It's just that the admins are only pursuing their own story and are not interested in helping me.
As for this reference letter, I barely managed to get such a document because banks don't issue that kind of document to customers because you have to have a good reason why you need something like that and that document has to be stamped and signed by the bank director, but I managed to get that too, only for them to reject it half an hour after I sent it.
https://postimg.cc/fSxCBDBn
https://postimg.cc/bdbmz98C
Thank you for responding to my topic, I only played one bet, that basketball match that was won, and from that day on it is simply impossible to verify the account, (withdraw out the money) I sent them every document that stake.com asked for, but they reject it on purpose and are only looking for ways to keep my account unverified and that they thinking I might gamble away the money in a casino or similar, I see that many users are complaining about the same problem, especially since this topic is current right on this forum, so I I decided to ask for help because the conversation with stake.com and their live chat admins is completely useless, they just say send the documents, I send everything they ask for, they refuse it and so it goes on forever
I didn't say it happened to me, I'm writing on behalf of my friend because he pleased me and if I've played on several bet365 accounts in the past, it doesn't mean i am foolinf around?
It's not my fault because when you bet500 euros on a ticket, the bookmaker blocks your account and doesn't give you any chance fow Withdraw, every bookmaker allows you when you lose, but when you win, they immediately cause problems and invent 1000 ways to not pay you your money, right?
The funniest thing is that the verification team of the stake.com bookmaker does not accept my documents for electricity or water, they pretend to be smart and say that such documents do not suit them, and I send them the ORIGINAL DOCUMENT that the postman brings me and which I go to pay at the post office like everyone doing.
- Let me explain to you that in my country the bill for (electricity/water) and other things comes to your home address, it is delivered by a postman who has a bicycle, scooter or similar.It's a classic sheet of A4 paper with which you go to the post office or bank and pay your utility bill. I sent them the last 3 such invoices, but they just constantly continue to reject the document and I simply don't understand what else I need to send when a different form and method of document does not exist for us?
It's not my fault because when you bet500 euros on a ticket, the bookmaker blocks your account and doesn't give you any chance fow Withdraw, every bookmaker allows you when you lose, but when you win, they immediately cause problems and invent 1000 ways to not pay you your money, right?
The funniest thing is that the verification team of the stake.com bookmaker does not accept my documents for electricity or water, they pretend to be smart and say that such documents do not suit them, and I send them the ORIGINAL DOCUMENT that the postman brings me and which I go to pay at the post office like everyone doing.
- Let me explain to you that in my country the bill for (electricity/water) and other things comes to your home address, it is delivered by a postman who has a bicycle, scooter or similar.It's a classic sheet of A4 paper with which you go to the post office or bank and pay your utility bill. I sent them the last 3 such invoices, but they just constantly continue to reject the document and I simply don't understand what else I need to send when a different form and method of document does not exist for us?