It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd...
1st it makes no sense it would be a foolish scam
2nd I knew It wasn't like this so I exemplified it in a video: https://imgur.com/a/B48pM8j

Of course with this odd property (that I have) I'm notified if any odd change and it obviously do not place any bet with an outdated odd.

I don't know what is more ridiculous... their support or their service. I can't talk to anyone with IQ >60.

Just to expose my issue with BC.Game.
I was trying to place a bet in a tennis game. Right after I click to place it, they changed the odd (increased) from 1.5 to 2.15. They placed the bet with the old and incorrect odd 1.5 (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to get support from their chat but it seems impossible to talk to a human there.
Avoid this site is my recommendation.

1xbit doesnt even has a license... valid or invalid... so everything is said.

Thank you very very much! it is really appreciated and nottable. I'll try to contact rollbit in order to withdraw that amount. I'll post news as soon as I hear from rollbit.

Fixing that for the next customers is really important yes. I'm sobber from that day and i'll keep my fight with therapy.

For all the other members that judged me, thanks aswell.

I used my own name (only name) on both KYC of my two accounts. No fathers, no cousins, no excuses.


Thanks... I share your thoughts and this is what I'm reporting here. I find curious that I didn't had reply from rollbit representative on this forum...

Yes it was difficult - thats why I came back - It is called by addiction for some reason.
Yes it would be easier, but that isn't what their regulator specifies for them.
It is hard to understand a sickness without being sick. I'm fighting for help and I'm assuming my condiction.

The betting company is liable of not getting the user away from it once they spot the player is addicted.
I didn't use any VPN, I didn't fake my ID, I didn't change my device! Do you get it?
They didn't made everything they could. At very least they should apologize for this and refund those funds for a goodwill gesture, and fixing their system to do not allow such things in the future for others.



So if they close an account, then somehow they accidently reopen an account, it is only fault of the user to fall on it and play? NO< they are liable to keep the user distant in some manners.
ofc they can allege the user uses vpn and other stuff to circunvent it, which makes their job pretty impossible - but it isn't my case.

• I had full KYC Lvl 5 on both accounts in my name;
  I have emails with evidences that they knew it was a duplicated account;
  I used the same device;
  I used same internet;
  I used same wallet;

How difficult is to do 1+1? and making the user away from it closing all his accounts at once?

They knew I had two accounts - it is a fact not a suposition.

"You share a good portion of blame here by not mentioning you have two accounts" is it a joke? I'm sufocating, reporting addiction, do I need to remember to say stuff that they don't ask?
Do you tell the IP when you ask them to ban you? NO, it is their service and their knowledge to take their actions. The same for the second account or main account wtv.

Creating multiple tickets doesnt confuse anyone here - it reinforce the fact I have two accounts because I talk about the other account from each the other email. I'm not ommiting anything so I can't see it as confusing.


"it is worth to mention that it's only one day after you set self-exclusion that you tried to access Rollbit through the other account"
< no. It was 3 days after almost.

"The big question is: why?"
Welcome: It is called Addiction.

"You know you're self-excluded, so why bother trying to log-in again just the day after?"
With this mindset, tell me one fucking reason to even ask the self-exclusion please.
If the player can prevent himself from logging in and play... why is the fucking self-exclusion for?

You are definetly talking without any knowledge about it, because you aren't sick, and you aren't part of any gaming addiction control, neither medic for sure.

Please tell me a reason why you think that there is a self-exclusion option. And please don't came with "to avoid filling up the junk mailbox".

I asked to close my account due to gambling addicition permanently. I didn't mention which account, and they didn't ask me that, it wouldn't make any sense leaving any account opened.

This is why I'm complaining about. I believe it was just an error from their end - not intentional, but it made damages.
I intend them to fix it for the future customers and to let me withdraw the amount I deposited after the ban.

In my understanding Rollbit owes me the deposited sum after my closure request.
They lied here:
"We've made it as difficult as possible for you to return to Rollbit"

As I sent them an email from the other account 2 days later and they allowed me to play but they didn't allow me to withdraw - so it was a trap.

Bumping this as I'm still waiting for Rollbit representative official help.

Thanks everyone

On the moment of self-exclude I didn't ask to ban my other account as I thought it was obvious - but I mentioned I had 2 accounts.

Yes. i dont chose the operator when I contact rollbit.

Answering to your question... I had 1k winnings I didn't complain, I tried to withdraw and they REFUSED ALL WITHDRAW ATTEMPTS.
I continued to play until loss everything later. In my opinion it was a simple trap to someone addicted. I couldn't win it.

I understand that point, but it is a failure in their obligation to keep the player away from gambling in their platform.
For some reasons they forbid automatically the creation of new accounts so I see no explanations why did they allow me to deposit and play on the other account.

I believe there aren't many cases like this. Yes Im still waiting for a reply from rollbit representative in this forum.
I sent him 2 messages and so far I got nothing.

Why are you putting words in their mouth? They stated the reverse. They allowed both of the accounts.

They allow multiple accounts. This is a fact and it is easy to find in their terms and faq.

Nothing was edited aside of those black rectangles.
One email is sent to Mike other is sent to montie.

Sure:

https://i.imgur.com/LzMReX5.png
continued by email sent from the second account:
https://i.imgur.com/PMc6we0.png

I felt like they make a trap to me. That's why I call it scam. Only one of two accounts were closed, then they confirmed I could play.
Once I deposited and got some profit they deny every withdraw attempt.
When they restored my withdraw function I had no balance anymore. It was a trap im sure, in other words a scam knowing my fragility.