With all due respect, your statement is a complete and dangerous misunderstanding of what a responsible gambling policy is for.

The purpose of a self-exclusion is not to help a person find "discipline." It is to prevent a vulnerable player from being able to gamble, period. I explicitly told your team I needed to "step out a while" because of my gambling issue.

You claim I am just trying to "make you look bad." The truth is, your own system is doing that. It allowed me to create and successfully verify a second account with the exact same personal details. This is not only a failure of my self-control; it's a monumental failure of razed security and responsible gambling protocols.

My loss is a direct result of Razed's negligence. The evidence from my chats with razed shows that they were fully aware of my situation and failed to act.

To those of you who think Razed is the "Best Crypto Casino," think again. Their "responsible gambling" protocols are a joke.

They claim to detect duplicate accounts, but they allowed me to create a brand-new, fully KYC-verified account with the exact same name, documents, device, and personal information as my self-excluded account.

They failed twice. Not only did they ignore my direct request for self-exclusion, but they also ignored the fact that I was self-excluded with their regulator, Anjouan Gaming.

Gambling addiction is a disease. I request self-exclusion because I can't control myself sometimes. Razed's failure to enforce this safety measure is what caused my financial loss.

They are liable for my losses because they were fully aware of my condition and knowingly allowed me to gamble on a second account. If you care about your safety, be very careful with this casino.

I was laughing at the "Best Crypto Casino" title until I got a close-up look at their "responsible gambling" policies. Turns out they don't work.

After my account was closed for self-exclusion, their system allowed me to reopen and play again, even on the same device. I lost $3,240 USD because their so-called safety measures failed completely.

If a casino can't even protect a player who asks for help, how can it call itself the best?

Just a heads-up to other players: be careful. You can read the full story of their negligence in my thread here:

https://bitcointalk.org/index.php?topic=5557318.new#new

Can someone tell me who is the Razer representative here? or should I open a claim on casinoguro/Askgamblers? Thanks

Kyc in both accounts was made before any deposit and activity.

About my situation is called gambling addiction. Also I was self excluded from their regulator...

If someone could control himself, why would it be necessary to request self exclusion?
They fail to protect the player from it. And they are negligent because they know im exactly the same person. The documents were validated manually because it toke some hours.

What happened::
I had a self-exclusion on my Razed account due to a gambling addiction since July 30, 2025. My account was fully verified with all my personal information. Despite this, I was able to open a completely new account and successfully verify it using the exact same name, ID, and address details.

Their systems failed completely to prevent me from re-registering as a self-excluded player. I lost 3,240 USD on this new account. When I contacted their customer support, they refused to issue a refund, blaming me for "breaching their Terms and Conditions" by creating the new account.

This is a clear failure of their responsible gambling policies and a breach of their duty of care. A self-exclusion is supposed to prevent this exact situation. I am now seeking a full refund.

Scammers Profile Link:
N/A - This is a complaint against the company Razed.

Reference Link:
www.razed.com

Amount Scammed:
€2,700

Payment Method:
USDC ERC20

Proof of Payment:
https://etherscan.io/address/0xC196109d7ee77A00885f4B0eEAF679431db4cA15#tokentxns

PM/Chat Logs:


Additional Notes:
I had a previous, fully-verified account with Razed that was placed under self-exclusion on July 30, 2025. The new account was created and verified with the same personal documents on August 28. Their system failed to cross-reference my details, which is a severe violation of their responsible gambling obligations. I have also reached out to Casino Guru for mediation.

It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd...
1st it makes no sense it would be a foolish scam
2nd I knew It wasn't like this so I exemplified it in a video: https://imgur.com/a/B48pM8j

Of course with this odd property (that I have) I'm notified if any odd change and it obviously do not place any bet with an outdated odd.

I don't know what is more ridiculous... their support or their service. I can't talk to anyone with IQ >60.

Just to expose my issue with BC.Game.
I was trying to place a bet in a tennis game. Right after I click to place it, they changed the odd (increased) from 1.5 to 2.15. They placed the bet with the old and incorrect odd 1.5 (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to get support from their chat but it seems impossible to talk to a human there.
Avoid this site is my recommendation.

1xbit doesnt even has a license... valid or invalid... so everything is said.

Thank you very very much! it is really appreciated and nottable. I'll try to contact rollbit in order to withdraw that amount. I'll post news as soon as I hear from rollbit.

Fixing that for the next customers is really important yes. I'm sobber from that day and i'll keep my fight with therapy.

For all the other members that judged me, thanks aswell.

I used my own name (only name) on both KYC of my two accounts. No fathers, no cousins, no excuses.


Thanks... I share your thoughts and this is what I'm reporting here. I find curious that I didn't had reply from rollbit representative on this forum...

Yes it was difficult - thats why I came back - It is called by addiction for some reason.
Yes it would be easier, but that isn't what their regulator specifies for them.
It is hard to understand a sickness without being sick. I'm fighting for help and I'm assuming my condiction.

The betting company is liable of not getting the user away from it once they spot the player is addicted.
I didn't use any VPN, I didn't fake my ID, I didn't change my device! Do you get it?
They didn't made everything they could. At very least they should apologize for this and refund those funds for a goodwill gesture, and fixing their system to do not allow such things in the future for others.



So if they close an account, then somehow they accidently reopen an account, it is only fault of the user to fall on it and play? NO< they are liable to keep the user distant in some manners.
ofc they can allege the user uses vpn and other stuff to circunvent it, which makes their job pretty impossible - but it isn't my case.

• I had full KYC Lvl 5 on both accounts in my name;
  I have emails with evidences that they knew it was a duplicated account;
  I used the same device;
  I used same internet;
  I used same wallet;

How difficult is to do 1+1? and making the user away from it closing all his accounts at once?

They knew I had two accounts - it is a fact not a suposition.

"You share a good portion of blame here by not mentioning you have two accounts" is it a joke? I'm sufocating, reporting addiction, do I need to remember to say stuff that they don't ask?
Do you tell the IP when you ask them to ban you? NO, it is their service and their knowledge to take their actions. The same for the second account or main account wtv.

Creating multiple tickets doesnt confuse anyone here - it reinforce the fact I have two accounts because I talk about the other account from each the other email. I'm not ommiting anything so I can't see it as confusing.


"it is worth to mention that it's only one day after you set self-exclusion that you tried to access Rollbit through the other account"
< no. It was 3 days after almost.

"The big question is: why?"
Welcome: It is called Addiction.

"You know you're self-excluded, so why bother trying to log-in again just the day after?"
With this mindset, tell me one fucking reason to even ask the self-exclusion please.
If the player can prevent himself from logging in and play... why is the fucking self-exclusion for?

You are definetly talking without any knowledge about it, because you aren't sick, and you aren't part of any gaming addiction control, neither medic for sure.

Please tell me a reason why you think that there is a self-exclusion option. And please don't came with "to avoid filling up the junk mailbox".

I asked to close my account due to gambling addicition permanently. I didn't mention which account, and they didn't ask me that, it wouldn't make any sense leaving any account opened.

This is why I'm complaining about. I believe it was just an error from their end - not intentional, but it made damages.
I intend them to fix it for the future customers and to let me withdraw the amount I deposited after the ban.

In my understanding Rollbit owes me the deposited sum after my closure request.
They lied here:
"We've made it as difficult as possible for you to return to Rollbit"

As I sent them an email from the other account 2 days later and they allowed me to play but they didn't allow me to withdraw - so it was a trap.

Bumping this as I'm still waiting for Rollbit representative official help.

Thanks everyone

On the moment of self-exclude I didn't ask to ban my other account as I thought it was obvious - but I mentioned I had 2 accounts.

Yes. i dont chose the operator when I contact rollbit.

Answering to your question... I had 1k winnings I didn't complain, I tried to withdraw and they REFUSED ALL WITHDRAW ATTEMPTS.
I continued to play until loss everything later. In my opinion it was a simple trap to someone addicted. I couldn't win it.