I appreciate that 96.com reconsidered their initial decision, but lets make some things clear:

I am not an arber, and you did not accuse me of arbing - you accused me of multi accounting, fraud and fraudulent bets. Non of this was true.

33198/33198 paid back

Case closed

Special thanks to:
Upgrade00 and holydarkness

Initial 10k withdrawal request was processed today, was allowed to request 2nd withdrawal thats being processed now.

10000/33198 paid back

BIG UPDATE

96.com agreed to reopen my account and request withdrawals.
My total balance was 33198 and max withdrawal amount is 10k, so I requested initial withdrawal and waiting for it to be processed. They said it will take up to 1 day.

Big shout-out to

Upgrade00 and holydarkness for nudging 96.com representative to look into my case.

I will confirm here once withdrawals are processed and case is closed.

Thank you, Im still sure it can be fixed, if I have their attention. I can provide whatever is required from my end

@96OFFICIAL

Another week without contact from you or anyone from your company. Its over a month since your last update and 2 months since you took away my winnings for no reason.

Warning to potential new customers! Stay away from 96.com

96.com is a scam casino and will take away your winnings. Please check out my scam accusation thread

https://bitcointalk.org/index.php?topic=5537486.0

@96OFFICIAL

Will you just cease communication with me?

It looks so unprofessional

Its almost  a month from last update from 96.com forum rep and almost two months since 96.com stole my balance

Still no response from 96.com.

It's been 18 days since their last message, and I've yet to receive any explanation or evidence supporting their accusations. I’ve asked multiple times for clarification on what exactly they believe I did wrong—still no answers.

If this was a legitimate decision, I believe they should have no issue providing transparency. Silence only reinforces the impression that funds are being withheld without cause.

A few questions to follow forum members:

Has anyone else experienced something similar with 96.com or other bookmakers?

For those with VIP experience—have you ever been targeted or restricted for simply betting higher volumes and winning?

Do you think bookmakers should be required to disclose specific violations when restricting an account?

Is there a dispute process or mediator that has worked for others here?

This is the latest update from 96.com :

Dear Customer,

We hope this message finds you well.

We are writing to inform you that, after careful review, we have identified activity on your account that involves repeatedly taking advantage of discrepancies within our systems in a manner that was not intended. This type of behaviour results in an unfair advantage and is inconsistent with the spirit of fair play that we strive to uphold for all users on our platform.

As a result, your account has been permanently restricted in accordance with our policies.

We sincerely apologize for any inconvenience this may have caused. Please understand that this decision was made with the intent of maintaining a safe, balanced, and fair environment for all players.

If you have any further queries please don't hesitate to contact us

Thank you for your understanding and cooperation.



https://ibb.co/9kcSHpBH





@96OFFICIAL


Thank you for your reply.

I want to be absolutely clear: I have never exploited any technical flaws or engaged in behavior outside your platform’s rules. I placed standard pre-match bets, all within allowed limits, on widely available markets. If any of those were considered “discrepancies,” I was never aware of them nor was I informed they were against your terms. If betting on a winner of match a few hours before kick off is against your platform's rules, maybe you should have never be in betting business. Or was it the fact that I won multiple bets in a row, thats against your platform's rules?

I kindly request that you clarify:

What specific actions or bets were deemed to be “taking advantage of discrepancies”?

What rule(s) exactly were violated?

Without clear evidence or details, it feels like a vague justification to restrict my account and steal my winnings without a fair process.

I’m still fully open to resolving this constructively and believe transparency on both sides is the best way forward.


To other forum members:

Here’s a breakdown of the types of bets I placed:

Southampton vs Crystal Palace – Southampton Double Chance

Bournemouth vs Ipswich – Ipswich +1.5 Goals

Kansas City vs St. Louis City – Over/Under

Burnley vs Coventry – Burnley to Win

Millwall vs Portsmouth – Millwall to Win

Barnsley vs Exeter – Barnsley to Win

Dordrecht vs Ajax 2 – Over/Under

These types of bets made up around 60%+ of my total volume.

In addition, I placed bets on:

Eerste Divisie Over/Under

Turkish Super League Over/Under

English League One (Winner and Over/Under)

Smaller ~$1k bets across La Liga, Serie A, Bundesliga, Premier League, Championship

Total volume was between $40k–$60k, with the goal of hitting $100k quickly to reach a higher VIP tier, which I believed would help with faster withdrawals. I was betting my entire balance daily and maxing out allowed betting limits wherever possible. I would like 96.com to share my full betting history, with all the relevant info - odds taken, time of the bet, size of the bet, dont have a problem with it being a public information.

Seems like 96.com is ghosting me. Their forum rep stopped answering.

Any suggestion what actions can I take against them and escalate my case?

Thank you for your feedback, I have already added some screenshots in this thread from earlier correspondence with them, however my account was shut down and didnt manage to grab screenshots of my balance or betting history. I was asked by other experienced forum member to keep my posts in this thread.
Here are screenshot showing they admit that my account was disabled and pending withdrawal cancelled.

https://ibb.co/tTNZj2CW

https://ibb.co/Hp3WfFHf

Proof of earlier successful withdrawal:

https://ibb.co/rKvCWhzH

Proof of my last deposit

https://ibb.co/hFTMnLrV


I am 100% confident I didnt violate their terms of service - I don't hold multiple accounts, only accessed my account from geo allowed by them, only used one device at home.

Hi
@btcber

we've reopened the previously closed file related to your user account. Please note that reopening such cases requires us to provide a detailed explanation to various department, especially the bets are associated with Fraud. We strive to respond as quickly as possible, we ask for your understanding that responses may not always be immediate when it is across multiple department. Please be assured that your case is being followed up on, and you'll be updated as soon as there's a development.


[/quote]


Thank you for the update.

I appreciate that you've reopened my case and that it's being reviewed across multiple departments. I fully understand that these things can take time, especially when detailed explanations are required internally.

That said, to this day, no one from your team reached out to me and I want to reiterate that I strongly deny any fraudulent behavior and I am requesting again to make all of my bets placed public here. There was nothing fraudulent about my betting activity.


I’ll await further updates and hope this matter can be resolved promptly

Hi
@96OFFICIAL

Can you please update me on the reinvestigation process? Non of the dedicated support members reached out to me, like you said will happen.

So not really a scam, as you failed to follow deposit process, but strange they are not willing to fix it manually.

Sorry to hear that, I am sure that compliance will get back to you in the end. Based on my experience with rollbit, it's not a scam, they're just very trigger happy wrt security and multiple account accusation is something they do when they start account investigation process (I guess posters with more experience with rollbit can confirm that ?)

Please keep in mind they were processing my withdrawals initially, there was no change in my betting since I opened my account, if I remember correctly my initial bet was on Serie A match over/under

Cannot wait for representative to get back to me and shed some light on the case.

Interesting point, maybe that's it. Like I mentioned here and in the DM to you, I would like their rep to share my full betting history here, so the public can see it too, as Im clueless what could trigger multiple flags. Worth to mention - betting from multiple accounts with them, would be pointless, as they moved their odds whenever I went all in on a bet. Im 100% sure non of the games I bet on could be flagged for being fixed - I was only betting on mainstream football. Arbitrage betting - also not that, I dont think arbing on winners or over/unders with major football is even possible.

I kept pressing chat support to look into it, as I never had duplicate accounts and I was 100% sure it's a mistake on their end. Also they were rather rude about it - support guy told me they will only help me when I start to be honest, lol. Seen on forum that contacting their compliance team helped many users in similar situation, I didnt have to, as my account was only restricted for a couple of hours.

Had similar experience with Rollbit, they also accused my of holding multiple accounts at Rollbit.com, but after a couple of hours they unlocked my account and fixed the issue.

To this day Im not sure what triggered it, but it was fixed. There were no problems with withdrawals after they enabled my account, fingers crossed they sort it for you as quickly as they did for me.