And then we move and move and ended up on an attempt of settlement, and I didn't look twice as I take OP's word at face value, that his bets are winning suppose they are not unilaterally cancelled by BetFury, so I didn't look twice.

Upon above prompt, I spend a long long hour running the whole screenshots one by one, below should be the real result, suppose BetFury didn't cancel the bets and let them go to their end naturally, where two images are like what BGC said above, that none of the bets were winning combo-bets. And the other one, I mark the open bets that's valid for winning [suppose not voided] in green, and the ones that'll be a losing leg and mark the bet as losing combo in red. As well as marking in yellow where the cashout value won't matter much as the bets will be a losing combo-bet anyway:

[supporting images of the result according to quick google search are below the line]
[each image in this post is in full-linked mode, so the bigger resolution for eye-comfort is just one click away]
[sans the two combo-bets at the bottom of image #3 as it didn't show details of the bets.







So, OP, with that new fact unearthed, our opening number, suppose you want to settle with the cashout of eligible bets paid to you, will be far from 330,000, it will be as below, neglecting the two combo-bets that's unclear:



And if we substract the amount with what they already returned to you, we'll be on USD 72,175.92.



I'll ask you once again if you're willing to take that 40,000 USD and be satisfied with it and mark the case as resolved, or pursue that other 32,176 in other way that is out of my business and mind how and where and what.

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Edit: tidying post.

No one was manipulating numbers. Show us how the OP manipulated numbers? You can't just make blanket statements with no facts. All other sportsbooks in the world pay. Betfury can cancel individual games, which they did, but not retroactively cancel after a game has gone final.

Edit- why are people fighting so hard and spending so much time to help Bet Fury?  Be neutral and look at the evidence they produce and their argument. Both sides are using cash out value but Bet Fury wants to pay half.

To be fair, it's not 40,000. In total, it'll be 165,129, an exact half of the cashout. the first 125,000 had been returned through return of stake and 5,000 bonus. But I take it that you're refusing to accept the deal and it is off the table? Upon your confirmation, I'll inform my contact that you choose not to accept, and after that, I'll withdraw myself from this matter.

I believe there is a misunderstanding from your side here. I am not in interest to discuss further whether your accusation is valid, their counter-accusation is valid, ToS was broken, a combo was wrongly voided, a combo was rightfully voided, or anything else. I am here simply to bridge you both to a number.

I don't want to sound rude, and I am not trying to be rude, I simply state plainly what I have in mind: it's either you take what they offer, counter-offer with something reasonable from the range they offer so I can ask them to reconsider [I don't think they will], or find someone to adddress all of those paragraphs you write above.

Anything beyond that, is out of my hand.

First, abaout the discrepancies between 375,000 and 330,000 [i'll do a rounding here as we all understand the numbers being talked about]. I've inquired to them and they informed me that the losing leg is this bet,



and I didn't take their words at face value and check, of which, it was a losing bet,

Moving further, I'll lay it out in the open and publicly admit there might be an oversight from me. I raked upon their ToS to find clause that justifies them to cancel your multi bets, and they do don't have a clause in their tos where they can cancel multi-bets unilaterally, the ToS they have about multi-legged bets was talking about a cancellation due to match didn't finish. I've read them word by word, letter by letter, all in their point 4 of "Placing a Stake".

However, apparently, they do have a clause on point 6, that say,



and I regret to inform you that based from the information they provided, not only they have that right, from 6.1., but also further emphasized with an enough reason to void [so the call was not done baselessly or out of grudge or other malicious intent] as per 6.4.3., unfair practice, which was flagged by their provider.

They have their eyes on you for so long for the technique you're utilizing, and I'll do the courtesy of not divulging to the public of your betting strategy that they and their provider deemed as a violation. But given they've set their eyes on you for so long, that the provider flag you as a very high risk bettor, I believe you've repeat this more than plenty and fully know what you're doing.

Personally, upon hearing their rebuttal, I think that's a clever strategy and there's nothing wrong about it. But unfortunately, upon doing my own DD of raking their ToS amongst several other things, it does match the point they prohibit on 6.4.3.

Bottomline: they do have the right to cancel your bet. Unilaterally.

Even further, suppose someone who [we're talking imaginative person here] said they have arbitraging cases longer than me [well, I'll take their words at face value as I never arbitrage, I'm simply bridging] suggested "go to ADR, got to AG, got CG, go to their licensor, sue them," I personally think those third party will rule in favor of the casino following their explanation and the evidence they also shared with me and the ToS you breached.

Plus [not posting this to brag, but rather to emphasize that I don't think you can get similar discussion on AG or CG or whatever else others whispered to you], this:



I deliberately cropped it that way to show that it is not me typing it. As you can see, it's on the left side of the chat, not right side, it's their bubbles. And no, I did not violate the privacy I guaranteed to those who reach and share through personal means of communication with me. My oath of silence was not broken, because that is part of their final standing that they'll publish.

40,000 USD is the offer they have in hand. You can take it and we can each go to our separate way, or you can continue your battle and I'll stick to my earlier statement of removing myself as I don't have any interest in gulping any more ergotamine for this case.

p.s.: suppose someone somehow managed to try to twist this is me "thratening" the player or "forcing" him, no. I am not. I am simply laying everything in the open. I couldn't care less what his decision is. He take the offer? Good. I'll convey and get the fund delivered. He refuses the offer and pursue another path? Also good, I'll take my leave and will be waiting for an update of the case from spectator seat. I'll still get my inner peace regardless of the choice.

My guess is they want to give you a bonus with a high rollover.

I've calculated the number based on your screenshots myself as well as inquired to them. I guess I'll begin with their "opening" number is not 375,000, rather 330,000, because one of the bet is actually losing before they got cancelled, I guess it's not shown on the images you provided. So, 330,000 USD, 330,258.69 to be precise.

From this number as our opening number, if we're going for half, it'll be 165,129 USD, and you've got 119,750 from the stake returned. Plus extra 5,000 USD bonus that I don't think mentioned anywhere [feel free to confirm or deny]. Using the "opening" number they proposed, halfed as a gesture that both sides willing to meet in the middle, and substracted by what's returned to you:

USD 330,258.69/2 = 165,129
USD 165,129 - 119,750 - 5,000 = USD 40,379

If you're agree to that number?

Umm... can you give me more details on what number did you offer to them to meet you halfway and from where do the numbers based on? And what were their exact answer?

Do you mind if I try again? To get you both to an agreed number?

If I understand correctly, they refunded $100,000 that was the original bet and you received withdrew it to your wallet.

After that they offered you $100,000 that you were told could not be withdrawn and had be used within Betfury as bets. According to your claim, they should have given you $300,000 as winnings and you should have been allowed to withdraw it all.

In the OP you stated they refunded the $100,000 original bet, just for clarity is that separate from the $100,000 they offered on the condition you were not allowed to withdraw?

So at the op

you put up 100k

in a parlay of 4 games

hit 3/4 of the parley

they cancelled the fourth game and refunded only the original

So as I read the tos they are entitled to cancel the 4th game.

but they need to pay the first 3/4 of the parley

can you calculate what the 100k became after the 3 hits

I would assume it would be around 180 to 220k as you said hitting the 4th leg would move you to 400k

if the odds were 50-50 you would have been at 200k

So where did you stand and what was riding on the 4th leg.

you should be asking for that not the full 4 leg bet.

While you may be pissed the tos says they can cancel a bet

I would argue they can only cancel a bet before the game

so you should get under the full 400k but more than the 100k refund

does that make sense to you? 


The casino and you both know you were 3 for 3

The casino and you did not know the result of the 4th part of the bet.
 

Thank you for that confirmation and consent. Unfortunately, it can't be used. As I voiced in my previous concern, the casino sadly can't provide me with that information. I can understand their concern of breaching your privacy [even with your written consent] as they're still new with me and trust between us is yet to be established. However, they said that they'll return to me with their official position next week. Let's hope for it to be something better than the previous position they gave me, and that they've considerd my [repetitive] suggestion greatly.

As the above path I am trying to exhaust, to get stories "from both sides" [yours will be told via your betting history] also meet a dead end, I'll lay some of the card to the table while waiting for their verdict next week, in hope that it can explain why I do what or other things that looked strange for those who are not familiar with me.

Frequent overseers might notice, I often do a double blind test. Namely I ask broad questions to player [as well as the casino reps that become my contact], to avoid both sides hiding the truth and only telling me partial stories to further validate their narrative [yes, the approach I take here is both sides hide more than they say], obscuring the real point I am trying to validate by asking broader matter. Not to entrap and put words to the mouth of either sides, rather to get to the purest version of the truth.

For illustrative purpose, I don't think if I ask the player --like someone brushed--, "do you arb?" the answer will be "yes". The likelihood of people admitting their guilt and incriminate themselves are leaning to the lower side of the numbers on percentage level. That's why US has the fifth amandment. Likewise, if I ask the casino one specific question to validate their claim, there is a chance they'll evade.

Thus, me asking you, as a form of an attempt to validate the story from both sides, without really explicitly asking both sides. Rest assured though, during my communication with them in the past, I keep asking them to re-assess the matter and reconsider their call. I can give screenshots of the part of my inquiries to them, if that helps assure you that I am on neutral ground and not "wanting the casino to win".

So, the reason of those questions [and thank you for cooperating all this time] is because I do already have their verdict of your case, as well as the abuse they flagged you with, in my hand. As I brushed sometime ago. Neutral that I am, though, I need to see if the story matches and to understand from your shoes, whether you do that or not and [this is what I am trying to get from those questions] if you knowingly or accidentally do what they allege you did.

Sadly, with them restricting access of your betting history to me, as well as you can't help me with that blind test, I'm afraid we're now on the waiting game and can only hope they come with the right decision that works for both sides.

For the public record, my aim here is always to get to the bottom of cases, the truth, and hopefully a happy ending for both sides, not to pass judgment or to give ranking. I'm not judge, I'm an overseer, a "bridge" as someone labelled me. I believe this is also the reason why arbitrator like AG and CG gives "leniency" to casinos by extending their timer several times after it runs out.

Because, sure, the rank can be lowered and affect the casino's image, but what good does it do to the player? Especially if it involves a significant amount. The casinos got their rank lowered, but the player will lost their fund [in scenarios where the players are the one wronged] forever, with the only consolation is that their case lowered the casino's rank.

All of those said, with a burdened heart, I believe I have to say that after this wall of text [and thank you if you're reading in details this far] my next post in this thread will be about their final standing, if they don't deliver this themselves. Beyond that, I'm afraid I can't take further steps to help you earn your funds more than what will become their final standing, come next week. Why?

Well, I've asked them multiple times to reconsider and reconsider and reconsider. If the final standing is not satisfactory, I can't push further. It's an unmovable wall. The case has become a headache to my mind, and, I'm following what two of a forum friends [not the two being quoted below] suggested to me: to prioritize my own health, especially after the two consecutive surgery I had.

Plus, this advise too from someone who wear betfury's own signature:


Though the post was for other case for other casino, and he blurted his post just to attack me [hence me ignoring the post and the entire nonsense he wrote there that defies logic and sounded very self-centered if not entitled] the real headache actually majorly come from this casino and two others, not the casino he wrote me to [that I believe is not without agenda]. With one headache-inducing casino being remedied by the CM with them getting more involved with the cases and my contact, and the other casino being taken off of my plate, hopefully only this case with this casino being the source of me gulping erogtamine like it's vitamin C.

That above, and this,


So, I believe you're in good hand, as someone with arbitration cases a lot longer than me is present on this thread, as well as someone from betfury's own campaign giving me a constructive advise to stop taking the job that I do for free if it stresses me out [namely, this thread and two other threads].

I'll relay what they give me as their final standing, when they give me that. Until then and after that, I am withdrawing myself from this thread.

Uhh, I don't want to be rude and have zero intention to offend you when I said this [and I said this to a lot of other people who give their consent to me to inquire about details and/or to bridge with KYC related matters]: the details of your life doesn't interest me. I'm simply here to get to the bottom of the cases. And for this particular case, to achieve that, as your case is about bets, I am aiming for betting history, not your name and country of origin and other aspect in that regards [that's for other issues that's not related to this matter].

And actually... yes, casinos do need that. Even the ones that are close to me and trusted me. They're bound by privacy policy that protect their users. If I may explain further, basically, when a player ask help and/or raise a dispute then gave their UID or username when I asked, it is perceived [as I am sure the overseers agree] of giving me a consent to inquire to the casinos about their matters and/or discussing on the player's behalf.

At some point though, a further consent is needed, usually when a more sensitive data is being involved. And I'll always ask if players allow me to see, if they didn't already give it to me before me needing to ask them.

Thank you for understanding what I am trying to achieve here.

Let me try to pull other "stunt" as above matter brings us nowhere... at least not to the point I am trying to achieve. I'm not sure the casino is willing, because TBH and IIRC, yours is the first case I am handling and "bridging" with them, so they probably are not as confident as other casinos in sharing details with me. But suppose they're willing, do you give me further and every consent to share details of your account with me?

Let's table this for now, and I'll explain in due time. I believe... well, hope, you, as someone who have an first-hand experience of when I am bridging something [or basically everyone here who oversee cases neutrally and see me through an unbiased lens, really] knows why I ask questions.

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OP, dplay, I can see you online, again. I really appreciate if you can be more attentive to the matter and put effort to engage more with me. If I may be frank, I talk with several casinos at once on daily basis. If you just read and went sillent for whatever reason, your case can easily be pushed to the back of my mind as I communicated other things and other cases with other casinos [or perhaps even the same casino], and situation like before will happen.

To put it simply, the faster you help me understand from your POV, the faster I can be in your shoes and, once I understand the matter from both perspective, argue to the casino for you and find an outcome.

1. OP played parlays in major markets. This alone tells you that none of what you posted could show any guilt.
2. When you bet parlays, you aren’t going to find 4 teams that are syndicate plays at the same time with value on all.
3. His plays says he’s not part of a syndicate. Most likely he’d be betting singles so there’s no way for BetFury to even think that
4. Impossible to arb parlays. Even if he did, why are you asking? BetFury didn’t accuse that.
5. Why does it matter when he placed the bet? You aren’t finding the best lines on parlays. The best line on all 4 doesn’t sync,
6. The OP is either good or lucky.
7. This is why you always look at betslips. They can tell the story with one look.
8. If you are going to make a rebuttal, then you need to know the accusation first.

Yes, my thought exactly: if it's about a flag for --let's say-- arbing or syndicate betting or fixed match, they'll already be very vocal about it. But they didn't mention any of provider flagging you. Thus, safe to say, not arbing or other things that come from the provider. And it'll be safe to assume fixed match is not in the book either. Hence, the question, if you perhaps have any idea of what this is about?

Do you mind to perhaps tell me the strategy you use on placing those bets? How you pick the matches? Why you choose what and when and how. Anything you can tell us about your betting preference and strategy. Like... you bet last minutes [I heard this can be an issue too] perhaps?

Yes, you are right if you look at that way but here this did not happen. They cancelled the whole slip if I am not wrong.

That's exactly what happened. They canceled all my slips. Some of them already had 3/4 winners, waiting for the 4th game to be played.

Uhh... OP, dplay, help me understand, walk me through your shoes and help me see through your eyes, how did you place your bets? Why do you think, in your wildest imagination [and please be fair on this], that the casino considered your betting preference as something worth flagged?

I am not accusing you, nor trying to find a way to invalidate your dispute [in case that idea ever crossed anyone's mind], I am trying to understand your situation immersively, so I can be "you" and see if the casino's call is justified and/or what to say as rebuttal.

Uhh, yeah, sorry about that. Got a reply about a week ago, but I must've accidentally opened the chat while addressing other casino rep and [as it opened and I leave them on read immediately] marked as read and bumped by other communications with other casinos reps. I'm currently nudging them again because uhh... their reply was... let's say it might be in our best interest to wait just a tad bit more and see and pray we can carve a better path.

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Yeah I... have it, a contact inside betfury. The CM facilitate me with the contact.

The discussion was slow because it involves a matter or two that I don't think is wise for me to mention right now, but... the delay here and this time will be my fault. As I mentioned above. They replied to me one week ago and I must have accidentally opened and closed the chat. It only came to my awareness when OP nudged me, and I scroll through the chat list, opened my chat with them thinking to give a nudge, and realized there was already an answer.

I'm reinitiating a talk.

Got the PM and I've escalate to my contact to look into the matter and tell me their side about what happened. Please wait

So you won the first 3 bets in a 4 team parlay and they cancelled the whole bet instead of paying you for winning a 3 team parlay?

[sorry for the consecutive post. Mods, please don't merge this before OP reply, just to make sure he'll get this post that he'll otherwise quite likely miss if I "bump" through an edit]

OP, I've established a contact with BetFury [big thanks to their CM that facilitate this] do you mind to shoot me a M with your UID or email address you use for the account so my contact can zeroing into your account and start looking into the matter?

They cancelled your bet because of your account status which is categorized as high risk. They refunded you the bet when it’s still not settled.

Reading the terms, they have the power to do that to protect their business. I’m not sure what you are doing on your account but you will not experience this if you will just play normally.

Just use other sportsbook that has different odds provider from betfury.

@dplay I definitely made a mistake there. Upon reading your case, they cancelled wagers after the game started. I've temporarily moved BetFury to NR (not rated). I'll contact BetFury to see if they would like to reply.