YOU was SCAMMED by this casino.

Its been almost 48h with no response since my KYC was sent, yet the trustdice rep is active talking about bonuses. Apparently another btctalk member got their account blocked in the meantime and there are still people dickriding trustdice for their "decisiveness" and applauding their behaviour.

I dont get it. If you claim I got banned for disregarding KYC, you are now telling me doing KYC might not accomplish anything is that correct?

3.9 We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.

I'm curious what reason there is to keep my account banned if I provide KYC, what a great stand from a "reputable casino".

sometimes it is better to remain silent in response to arrogant people. someone who has an emotional disposition coupled with the loss of losing gambling is very difficult to give subtle directions and for sure he will always be stubborn with his mind.
it's true that TrustDice representatives prefer to stop responding on the grounds that this thread is more peaceful than arrogant people.
but I understand if someone who is frustrated because of losing a lot of money in gambling is indeed very painful and sometimes emotional that cannot be controlled which makes other people feel uncomfortable with that person.
so it's better not to respond to that person and prefer to discuss about the progress of TrustDice

Since your disregard for the KYC request is what got you banned in the first place, I highly advise you to send the KYC documents to the team ASAP. Please be advised that providing KYC documents does not constitute permission to restore your account or to withdraw your current balance. It is your obligation to complete KYC per T&C 3.9, which you agreed to when you sign up and also been informed to you via email:
https://i.imgur.com/vqFeiVF.png

Thank you.
TrustDice Team

If all it takes is doing the KYC so I can withdraw my funds, I'll do it in 5 minutes.

btc365 now its scamming site, they blocked 90% accounts , so I'm looking for something similar

Please kindly DM me your user id or registration email so we can take a look.

Thanks

I've been using piwi247 for the last 1-2 months and wanted to share some feedback here. I only use the pinnacle bookie for sports betting and haven't encountered any problems there, but I have so many other issues with the website.

First of all, when your session expires and you try to login again, sometimes you get the infinite loading bug (3 dots refreshing forever and nothing happens). I've talked to live support about this problem and they claim you need to use Firefox for the best experience. However, I've come across the same bug with ALL the browsers I've tried (chrome, brave, ffox, edge). The only way to fix it is by clearing cookies, but since this happens so often, it gets really frustrating having to go and clear cookies multiple times a day, because you have been timed out after less than about 5h of inactivity.

After you get through login, you then have to deal with the pinnacle bookie not loading. Sometimes it gives you an error saying login failed and I should contact support, other times it simply won't load you. All you get is the blue background with no error.

error screenshot: https://imgur.com/6sYfaVY

no error blue bg screenshot: https://imgur.com/5OpxuwE

Lastly, the europe view option on pinnacle bookie is broken. It lets you scroll through events and matches, but it's literally like you're logged out. It even has a warning saying "odds might be delayed for guest users" and you can't place any bets.

screenshots: https://imgur.com/HG6UE1l + https://imgur.com/oLygv9Z

I will say I haven't had any problems with depositing/withdrawing. Deposits were instant and I only made 1 withdrawal (took about 1h to get processed). Also, KYC was relatively fast, no problems there either.

This is my experience using piwi247 on different browsers and computers (win10 desktop & macbook) +  testing it out with a VPN to see if it might have been a problem on my end for some weird reason and nothing seemed to fix any of these issues, except for cookie clearing fixing the login.

Also, some of the screenshots were taken days apart, so I can confidently say that none of the problems mentioned above are a one-time thing. I have a friend currently using piwi247 as well, and he gets the same problems/errors frequently, so I can kind of safely assume that it's most likely on their end, but I could very well be wrong here.

I will also include here a live chat interaction about one of the bugs and it doesn't seem like they're too keen on fixing them. It's not the first time I have got a "Please try again later response". I get it that the support agent isn't responsible but maybe at least escalate the matter to someone who might actually fix it? Here they say "The team is checking it", then "Won't be long", ends with "Try again later" and 4+ days later, it's still not fixed.

screenshots: https://imgur.com/reEiDBb + https://imgur.com/l5Yd31g + https://imgur.com/VJK0vna

Curious to know if I'm the only one having these issues or if there are other members out there in the same boat as me.

It is always weird if a new user created an account and shortly later won very big. It looks like that user is an expert in gambling and do know how to make exploitation on the casino.

I am sure if a winner falls into such type, a casino will do seriously consider KYC request before processing withdrawal that should be big.

That is true on all platforms. If you are a very old user and has very clean history, good reputation, it's a big support for your account and any accusation against you.

Like the site but it mentioned instant withdrawals on the main page and I was told by chat I might have to wait 3 business days