I can finally happily say that my case can be considered closed. My account was re-opened yesterday and I have successfully withdrew my balance. Thanks Ronnie, for escalating the issue!

I can finally happily say that my case can be considered closed. My account was re-opened yesterday and I have successfully withdrew my balance. Thanks Ronnie, for escalating the issue!

I completely agree with you on this. And I need to say sorry to Ronnie, because he was the one who PMed me at the beginning to ask for my details and forward them to the internal support. So apparently he really tried to get things done, and it's not his fault there was no progress. Of course, I was nervous and angry at Cloudbet for not getting any kind of reply, and it might looked like I was too harsh with my words towards Ronnie, in fact I was targetting their whole internal support or people who take care of the KYC.

I fully agree that multi-accounting with the reason to abuse bonuses should be prohibited. First of all, I have one single account, so it does not apply on me. I am waiting on their answer to find out how my account is connected to the other. Second, to be honest I did not even check if Cloudbet has any kind of promotion, like a first deposit bonus, money back, or something like that. I am a seasoned punter, I don't care about deposit bonuses and always reject them mostly to avoid any rollover requirement or withdrawals miseries. Look, my average stake on Cloudbet was around 0.25-0.30 BTC, why should I chase any bonus when I use these kind of stakes? Honestly...

But finally, in the meantime I've got an email from a support manager.


Apparently they are somehow connecting my account to another one, so I've replied and asked him to tell me why and based on what they connect the two accounts together. I really doubt the other guy/girl placed the same bets as I did, the only possible "problem" I could think about is that (s)he uses the same VPN provider as myself (NordVPN which is very popular), but what could be the odds on a possible IP coincidence?! but hey... I am connected to VPN pretty much all the time both on my cell phone and desktop. I really need it to access different location based online services and torrent as well which is prohibited in Germany, so everybody uses VPN here to workaround the problem.

I will keep you updated on this, but don't really understand why I had to wait almost 2 months for this email...

Finally, I have an update on my case, so let me share it with you. Recently got an email from a support manager.


Apparently they are somehow connecting my account to another one, so I've replied and asked him to tell me why and based on what they connect the two accounts together. I really doubt the other guy/girl placed the same bets as I did, the only possible "problem" I could think about is that (s)he uses the same VPN provider as myself (NordVPN which is very popular), but what could be the odds on a possible IP coincidence?! but hey... I am connected to VPN pretty much all the time both on my cell phone and desktop. I really need it to access different location based online services and torrent as well which is prohibited in Germany, so everybody uses VPN here to workaround the problem.

I will keep you updated on this, but don't really understand why I had to wait almost 2 months for this email...

Thanks, Ronnie, for escalating the issue!

Sure, there you go: https://imgur.com/a/NreELZT


I have proof only of my successful deposits: 0.22 + 0.70 BTC. I was not able to take any screenshot, because my account was suspended out of the blue. I did not even request a withdrawal. But I track all my bets in a speadsheet, and the full amount should be over 2.5 BTC maybe even 3+ based on my calculations (I had some pending bets as well).

What happened:
Making the long story short, I deposited on my account, managed to increase my balance with some winning bets, then from one day to another I was not able to login. I did not even requested a withdrawal... Right after, got an email to prove my identity with some documents, and as requested I've sent everything they asked me for. I was told the verification usually takes no more than 7 days, but in some cases could be longer. I said OK and was waiting patiently, albeit did not really understand why my account should be suspended for this time as I wanted to place more bets. All this happened on the 8th of February, 2019. I asked for an update 10 days later, but nothing. I am not a newbie bettor, I have fiat accounts with the largest online bookmakers where an ID verification takes maximum 48 hours. Next weekend it will be 2 (TWO!!!) months that I still don't have access to my account and funds. The support barely replies, and when they do the only thing I am told is they are still looking at my case. My patience is gone by now... Have a look and see how many complaints there were raised against this bookmaker recently, they are clearly delaying KYC for winning accounts, probably they try everything to avoid withdrawals.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=154563

Reference Link: https://bitcointalk.org/index.php?topic=333552.5860

Amount Scammed: Should be over 2.5 BTC
Payment Method: BTC

PM/Chat Logs: https://imgur.com/a/1DSdmoI

Yes, I got the below bullsh*t reply:


This is all what they can say after almost 2 (TWO!!!!!) months. This is ridiculous!!! By reading through other complaints here on the forum, it is more than clear for me now that Cloudbet tries to do everything possible to delay KYC and restrict access to winning accounts.

"If you have any questions then please response and they will be able to provide more information." Suuuure! They are providing more and more information as times goes by. The exact same nonsense bullsh*t that they are still investigating the big nothing.

Any updates on my case? I've sent another email to your support team yesterday, and they continue to ignore me... this is what we call professonalism!

Nice! I am happy that at least your case was solved. "Of course" there was no progress with mine, despite the fact I was promised the issue will be escalated nothing happened. I am wondering what fake reason they are going to bring up, because it is impossible not to be able to verify an account since the 8th of February...

Thanks! But I think they got way enough enquiries from me during the last couple of weeks and I did not get any response. Like in the case of ftp_1988 why don't you go ahead and escalate my case right away?? I am waiting for more than 1 MONTH (!!!!) now for that freaking verification to be completed.

That's all nice, but when will you provide an update on my case? A week has already passed since you promised me to find out what's going on, and nothing happened...

To be honest, I don't know when exactly I opened my account on Cloudbet. What I know is that I did not start playing on their website right away, but this year it become one of my primary bookies until my account was "suspended". From my personal experience I would rather advise you to stay away because now I see that it's not only me having issues with them. I went through on countless KYC processes, and by far this is my worst experience so far. Come on... other bookies asked me for additional stuff if something was missing/wrong, Cloudbet just delays and delays without any useful response, if any... Ronnie contacted me in PM and promised me to ask for an update from the respective team. I did not hear from him since then... so what should I say?! In the meantime I already raised a complaint with their license provider and will more than probably get in touch with a lawyer with gabling expertise if things don't change.

Hi there,

I will try getting touch with Cloudbet on this channel as well, because their support team apparently has no intention to help me. Or better said they keep telling me the same for a month now. Making the long story short, I deposited on my account, managed to increase my balance with some winning bets, then from one day to another I was not able to login. I did not even requested a withdrawal... Right after, got an email to prove my identity with some documents, and as requested I've sent everything they asked me for. I was told the verification usually takes no more than 7 days, but in some cases could be longer. I said OK and was waiting patiently, albeit did not really understand why my account should be suspended for this time as I wanted to place more bets. All this happened on the 8th of February. I asked for an update 10 days later, but nothing. I am not a newbie bettor, I have fiat accounts with the largest online bookmakers where an ID verification takes maximum 48 hours. What are you doing with my documents, analyzing them pixel by pixel, one pixel every day?! How long should I wait to get back the access to my account?

Your site is pretty good with large selection, decent odds, the wagers are graded quickly, I thought I've found a new favorite for myself, but this bad experience raised questions...

Regards,
Daniel