Sorry to hear this, OP. I am currently working on a long-term strategy to recover all our funds and to get FixedFloat shut down permanently. This will be easier accomplished with the assistance of other victims. Please send me a PM if you're interested in contributing.

To those who are suggesting looking to Trocador or OrangeFren for help, please read my experiences with those 2 entities here on this thread: https://bitcointalk.org/index.php?topic=5541660.60

FixedFloat's scamming is not happening despite Trocador and OrangeFren, but exactly because of it. They are very much co-conspirators as they also materially benefit from the scams.

Putting aside your questionable ethics of victim-blaming, I'm not sure what you think "C yellow" means. Quoting from the Trocador website: "C    This exchange usually refunds transactions that fail their AML check, but if the deposit triggers their Liquidity Provider's AML system, funds may be blocked until KYC/SoF verification is passed."

Needless to say, none of that happened in this case. FixedFloat does not use any outside liquidity providers, and I already completed first SoF, then KYC verification with them. The only thing I refused to do was to provide my bank account statements, as they have no connection whatsoever either to my identity (which had already been proven to their own satisfaction), or to the BTC that I sent them. That coupled with their refusal to provide any specific information about their information security practices, could only be seen as an attempt at further data-harvesting, especially given the 2 previous leaks of customer data stemming from their cybersecurity break-ins.

I'm happy if you feel safe with the assumption that neither OrangeFren nor any of their various partners are recording your IP address. Are you familiar with any national or international laws requiring websites to explicitly disclose they are logging the IP address of their visitors? I'm not seeing anything vaguely resembling a "Privacy Policy" on the OrangeFren website. Even outside of the crypto space, I know it is quite routine for such logs to be maintained in some form, even for the simplest of websites.

In my case, anonymity must not have been my primary concern since I willingly complied with SoF+KYC, providing my data first to FixedFloat, then Trocador, then OrangeFren, and eventually also to LE agencies in 4 countries so far directly in an attempt to retrieve my funds. And as I said previously, my debt recovery efforts have not ceded yet!



I sincerely hope neither you, nor anyone else, runs into any issues with OrangeFren in the future. But if you do, please do come back and tell us about it here on this thread.

Trocador has such a "guarantee" too. But it didn't matter since this "guarantee" is not legally binding. Choosing whether or not to fulfill it is left entirely up to their discretion. In other words it is NOT a guarantee at all. Maybe more of a weak but creatively worded assurance in the vein of "just trust us".

A few other reminders:
- Just like Trocador, OrangeFren goes to great lengths to hide its corporate information, making it so their guarantee (or any claims they make publicly) cannot be scrutinized in court. Nor can any of their past or future actions be held accountable, in the legal sense. Don't believe me? Go ask them directly and report back here with your findings.
- When this issue occurred, I approached OrangeFren to ask for their help and advice, since FixedFloat is one of their prominent partners, and they engage in both online marketing and in-person outreach together in several parts of the world. OrangeFren responded to me promptly and got all my information. They then checked with FixedFloat, and got back to me to the effect of: what were you thinking sending dirty Bitcoin to FixedFloat? Then they suggested that I seek employment with North Korea.



Thank you for this advice...it's a shame I didn't receive it several months ago. In any case, needless to say, I will never be dealing with Trocador, FixedFloat, or OrangeFren based on this experience.

About Trocador...


About this aspect of Trocador's emailed response, I want to reiterate that they were CCed on all my 60+ emails to FixedFloat, including all of the personal (family) info connected to the SoF and the various ID documents/videos that I sent in.

(1) After FF's first refusal to provide any sort of refund, it was Trocador who persuaded FixedFloat to allow me to provide KYC docs when FF found my SoF info unsatisfactory (even though FF's terms explicitly state KYC as being a valid alternative to SoF, in contradiction to their initial refusal).
(2) Then it was Trocador who convinced FF to accept my various ID photos, and video+audio recordings, after their initial refusal stating the proofs were somehow "altered" and hence allegedly invalid.
(3) Then after FixedFloat asked for my bank information, which I refused to provide since it has no connection to the exchange TX or funds (or verification of my identity) whatsoever, Trocador simply stopped responding to my emails.

When I went to their chat support and publicly asked for their company information (so I could take them to court) Trocador responded very unprofessionally, making an inappropriate joke and dismissing the question altogether.

So Trocador is perfectly happy encouraging their partners to harvest the personal data of Trocador's own customers. But they draw the line at honouring their "guarantee" when their partners (in this case, FixedFloat) refuse to honor their own ToS. And they completely refuse to identify their legal entity in any way whatsoever.

I'll let the readers decide if this behaviour is consistent with their claims from the email quote. Readers can also decide for themselves whether this business is deserving of the narrative they attempt to weave of the community-oriented and benevolent entity that is always on the side of their customers.

Sadly I got scammed 4k$ lately, I'll try my best to inform the community.
[/quote]

FixedFloatScam: Will you please PM me? I have a strategy that I'd like to share with you as a fellow victim of FF. Not quite ready to post it publicly just yet. Don't worry, I won't ask for any personal or order-related information from you.

Thank you for the support, and also for the suggestion! I have now left negative comments on both the fixedfloat as well as trocador pages, providing my exact order IDs for each so the admins there can approve it.

I have now left both a negative review and placed a trust flag for Fixedfloat - I couldn't locate any profile for Trocador on this forum.

Please feel free to support my trust flag here if you wish: https://bitcointalk.org/index.php?action=trust;flag=3417

Happy to provide specific (identifying) information by PM if you provide a promise of confidentiality.

Trocador stopped responding to my emails, never provided me any information about  the legal presence/registration/jurisdiction of their company, and did NOT honour the terms of their "guarantee" even though Fixedfloat was clearly violating their own ToS, not providing refund even though they have both my KYC and SoF, and even though they have already transferred these funds to their own hot wallet and sent them on to their other clients.

Bottomline: Trocador's actions demonstrate it is NOT trustworthy. The fact that they may have acted differently in other cases does not refute this in the least. A thief is still a thief if they stole anything even once, and a fraudster is still a fraudster if they defrauded someone even once.

If anyone wants more info or has specific questions for me, please feel free to reach out by PM and let me know what specific information you would find helpful from me. I will do my best to assist. However, I don't see how my publicly posting my PII would provide any benefit to me or to anyone else in this matter.

The police are already involved, they are just not very willing to help.

I'm still looking for a lawyer who will not charge me an unreasonable fee upfront in return for no assurances (like $2000 for typing out a short letter). I suspect that many lawyers immediately think anyone with any bitcoin has unlimited amounts of wealth at their disposal.

Of course I would be happy with paying the lawyer up to 100% of the amount in question (which is nearly $7k). So if you have any leads, please do share them!

I'm also continuing (in a few ways) to push police to go after them.

What do you mean? I have all the evidence right in my inbox! They accepted my SoF, my ID, my proof of liveness video+audio according to their very specific instructions.

The tenor of your previous responses is really making me wonder about your motivations for being on this forum...

Also want to re-iterate for others that, Fixedfloat is not legally registered or regulated anywhere. I know because the police told me so. In fact they are already blacklisted in the EU and Australia.

https://www.amf-france.org/en/warnings/blacklists/crypto-currencies/fixedfloatcom

Even though my order was not with Orangefren, I contacted them to let them know I had been scammed. They reached out to Fixedfloat and came back to me to say that the bitcoin was tainted and so there's nothing anyone can do. They also refused to delist Fixedfloat, and then made a joke about how given the bitcoin I had sent Fixedfloat, I may as well have been working for north korea. Which felt hurtful and immature...

So no, I absolutely don't have any more trust in Orangefren than I do in Trocador or Fixedfloat. They are all simply there to make their nut and I have learned the hard way they will not blink an eye if their partners violate their own Terms of Service. Their "guarantees" are all a farce.

You may have missed this in my original post - I have already completed KYC with them and they are still not returning my money.

I asked Trocador where they are legally registered and now they are not responding, either. So it's clear they are hand in glove with FixedFloat.

In addition to what has been said already, I just want to add that Fixedfloat IMMEDIATELY transferred the BTC I sent to their hot wallet, which means it was already added to their pool of money they use to draw funds to send to their customers.

If there were any legitimate concerns about money-laundering, etc, the practice is to either keep the sats frozen at the address they were sent to, or for them to be transferred to a dedicated cold-storage wallet.

This is proof positive that their intention was never AML in the first place. It's a ruse to steal funds, nothing more, nothing less.

In my view, entities like Trocador and OrangeFren have done a lot to give uninformed folks like me a false sense of security. That's exactly what got me caught in this mess. I thought if I have done nothing wrong, I have nothing to lose. I thought these are reputable and sustainable businesses who wouldn't just keep my money without any recourse or explanation. They wouldn't blatantly violate the terms of service that they themselves wrote (biased as they already are).

But in fact these crypto aggregators make their money exactly by enabling and protecting miscreants like FixedFloat, and many others.

Thank you for the supportive responses, indeed it was a mistake sending to FixedFloat in the first place and as such this has been a learning process for me.

While I do not hope to recover any of my funds anymore, I'm still pursuing a long and tedious legal path in the hopes of getting both FixedFloat and Trocador in trouble with a regulatory entity that does actually have the power to make life much harder for them, if not actually shut them down. Lawyers typically charge extremely high amounts and my loss of 0.06 BTC was relatively small by their standards. So I'm doing as much of the legal work myself as I can.

Once it is all over and done with, even if I am not successful myself, I will post all my learnings here so that others who are similarly scammed by these entities can also hit them where it hurts and build up pressure on them to start acting responsibly or lose their ability to operate.

I fully support efforts to deter cybercrime and also to make victims of crime whole in any possible manner. But this AML/KYC theater is obviously creating its own wave of criminals like the two entities here. Only these criminals actually act in the name of the law even as they themselves break the very same laws that they are supposedly protecting. How Orwellian...

I got scammed by FixedFloat recently, and Trocador did nothing to help. Even not honoring their service guarantee despite the fact that FixedFloat clearly violated their own ToS: https://bitcointalk.org/index.php?topic=5541660

I can't speak for anyone else but I did indeed get scammed by FixedFloat (through Trocador) for a bit more than 0.06 BTC. FF order # **1M5Z, Trocador order # ****MLHrh

Can provide more details by PM if needed. Only because FF has already been committed to harvesting all my private data... https://bitcointalk.org/index.php?topic=5541660

Unfortunately I too fell victim to these scammers, aided by Trocador: https://bitcointalk.org/index.php?topic=5541660

These scammers (in partnership with Trocador) stole over 0.06 BTC from me (order **1M5Z) on February 19, 2025.

First they asked for SoF, which was provided. Then for various KYC docs, which were also provided. When asked about their policy on encryption and retaining personal data, they said they will never delete any personal data provided (even years after they have verified everything to their satisfaction). They also refused to provide details about encryption or other technologies to keep data safe. This despite the fact that they lost all their data when they were locked out by their hackers just last year.

Now they are asking for my bank statement, which is completely illegal in my area, and has no connection to the bitcoin I sent them, nor to my identity (which they have already collected and acknowledged).

It's a shame I did not look them up on this forum before the exchange, as I would have seen all the others that they stole from.

I have already filed reports against them with the police, US FBI's IC3, and the UK's Financial Ombudsmans Service. Unfortunately I am told the chances of recovery of fraud cases like this are slim. This is exactly why FF operates fully outside the bounds of the law:

- NO LEGAL REGISTRATION
- NO PHYSICAL ADDRESS
- NO LICENSE TO OPERATE

How ironic given that they just harvested all of my very real and legitimate personal information, in addition to my very legally obtained BTC.