This is the last day of the highest slot multiplier this week, but we haven't received last week's contest rewards yet

It's been over a week now that filled out the form for the VIP transfer and I have not yet heard anything back.  I think my numbers are quite good so I am a bit surprised this is taking so long.

Do you have many of these requests at the moment? Since I represent you guys here I also want to test the site obviously, which makes more sense if the transfer would be in place. Hopefully this gets sorted out soon.

Wasn't even aware we had a race multiplier, get in there 

To more wins team BetBolt 

Btw, why doesn't the BetBolt.com domain redirect to the new domain BetBolt.io for easy transition to avoid your customers and potential customers from being turned away..?

A few minutes ago received an email about this update, but could you at least change the thread title to the new domain? So there is no confusion?

Every casino usually has mirror links --- Does this casino have mirror links?

But happy to offer Rakeback up to 40%.

Good thing is that their representative and the casino itself are very active in our community. So for sure one he read this comment, he might have to rely the info to the team so that they can improved the live chat.

Although I wanted to hear what one of our members here on what kind of improvement is needed here.

30 days of no response in any way, and then I threaten to open a scam accusation and 47 minutes later it is suddenly solved....and that is pure coincidence? No, I don't believe that....

And again 2 more days passed with no solution to my blocked withdrawal problem...... now exactly 1 full month of zero replies from livechat, zero replies on email, and zero updates here.

I am so sick of this situation!!!

At first I was a bit apprehensive about your response after someone quoted the middle sentence in that message, but it's a fair comment - you want VIP players who are actually going to spend money, not just squeeze a little bit of extra juice out of an old account that they played years ago. Some people find indepth questioning or trying to socialize hard though, which might be one reason they've turned to online betting because they are seeking minimal interaction. It's a hard balance between asking all the necessary questions up front (how much do you spend weekly? when was the last time you bet? what's your favorite game type?) and trying to capture people into the program by presenting it as a quick transfer process. Maybe just soften your response, as a casino I'm sure you're well aware that sometimes people like to test the water before diving in, so a few free bets.. akin to the welcome bonuses you probably offer already, can be good for growing your customer base long term

How about my withdrawal block on my account? I still have not heard an update.....waiting a total of 4 weeks now!!!
The other user on here already got his situation solved, why not me too? It is not about a lot of money, my deposit was 30mbtc and my current balance 47mbtc, I only won 17mbtc! If you are gonna take so long to solve a case for that amount, then it is not a good impression to make for your other customers! Do you want to become big or not??

I still have the complaint on Casino Guru open, ofcourse that one will be closed if you can finally unblock the withdrawal option on my account.

Sounds simple but actually it is not that simple because I tried it myself sometime ago and never received any welcome offer from your side till now.
The first response from your side was even taking too long time (almost 48H) if I remember it correctly and too many Chit-chat from the VIP host that I do not think is important to be asked because the main idea of this program should be the priority instead of asking too much unimportant thing.
You should make it faster and simpler for the process of the VIP transfer program if you want to attract VIP players from other casinos.