CasinoGuru marked the case as "rejected" as they can no longer help mediating the case upon OP's decision to refuse the settlement and proceed with legal path.

For same reason [OP taking legal action against the casino] as we don't know how long will the case be dragged in court, I'll mark this as "inactive". OP, I would appreciate if you would come back here later in the future when you have the court ruling in your hand.

Well, it's your call. If you deemed it better to refuse to settle and pursue legal actions, suit yourself.

My two cents though, is to take it. Given you're with several legal/lawsuit experience, I believe the reason behind that logic, as I described here is not hard to grasp, that --IMO-- the best deal is what they currently gave.

Let me try to be as not condescending yet as simple as I can explaining this: a settlement agreement means both parties agree to a certain amount of fund to get the issue between them resolved.

It's either-or.

Either you agree with the deal offered and ready to settle or you refuse them completely and pursue other path.

You can't cut it in the middle where it favored you by agreeing for settlement fund and then later on taking other course of action for other reimbursement that you seek but not offered in the agreement. All issues are done and closed in that deal. Consider them no longer exist. So, from their last reply on CG as shown on your screenshot, it's either you accept 600 USD and be happy with it, or you leave the room without it and go to other "room" [like court or or other path imaginable].

Okey il update u here if they are willing to change their document the agreement
Also i will wait for you if u got some more info with your private connections w them

Good. Keep us updated.


Uhh, no. For the same reason with what I'll say to them suppose the role was reversed with you being the one I reached through personal means of communication and they who ask what did you say: I can't share what the other said in private nature of personal communication without their consent.

Though, I can assure you that the content doesn't matter much.

Well, yes. Though probably sounds very coincidental, I, in fact, got a reply just earlier today regarding it.


And you do aware that the document is open to be revised as long as it's yet to be signed by both parties, right? That's why it's called settlement agreement, as in both parties agree to settle with the clauses contained within.

You're free to ask for revision, though whether they'll accept those changes... it completely depend on both parties ability to negotiate.


Refer to my previous post about the only guarantee for them that the settlement are enforced.


He opened with, that you somehow missed because you somehow only read the sentence after it, "My stance from the previous reply still stands. There is only a refund to be made for the account newhere2332. The details have been previously explained."

With "the details previously explained" refers to several posts made by Michal that exhaustively detailed about why he think the only account eligible to be reimbursed is newhere23232, as well as his suggestion to [freely interpreted] take the deal and stop trying to get another account reimbursed.

I actually had, right after my post on #64.

I can understand the clause on the agreement they send you about legal action. I believe that is what every casinos propose as one or two points in their settlement agreement. After all, I believe, that's the only guarantee they [as in every casinos] can enforce that someone didn't try to rip them by asking for more through legal actions after they both agreed to settle. It's called settlement agreement not for nothing.

As for... CasinoGuru informing you about the opposite? Which one is it? I just from your thread on CG, can't find any post from Michal stating that. Unless you're referring to this one, which... I believe what he said is actually very clear.

https://talkimg.com/images/2024/12/02/pMEKZ.jpeg

Simple, click the unsubscribe button at the bottom of the fuckin email


And that is their fault, yet again?. You can only blame so many things here fella, sorry to inform you of FACTS. Nobody is control of whatever fuckn rando betting site that allows or self-bans, clearly?

The "sites" are likely "promoted" to pull people like yourself in, then they all pull the fuckn KYC Shit and that's usually the end of.

For gods sake, Read what you wrote above again, man. - Do you honestly think some sites will not allow vpn or will? I mean like what the fuck? You sir, are what we call degenerate gambler. Get some fuckn help mate... For you and for your health and whoever you may have left in your life. I mean that with good intentions as well, seriously. Cheers and good luck.

Btw, I'm fuckn "froozing" already up here in the north...  

Op is blaming a 3rd party for his addiction. Like some personal enabler.... Wtflol?

I would say OP needs more therapy for his addiction. He should just cut himself off from the internet and crypto and anyone who helps enable him, if he is wise.

I have seen many people lose lots of money like this, but the smart ones learn a lesson and just STOP doing it! And then .... HODL.  

As Ricky would say:

https://www.youtube.com/watch?v=wAIe9QtRKlc

I cannot be sure but it seems as though the OP created the second and third accounts with the intention of staying quiet and keeping any winnings but taking the opportunity to blame the casino if there were losses involved.

If this process has taught him anything it should be that maybe he should take your advice and stop. He should take a break from all casinos and then focus his efforts and energy elsewhere. If he has accepted and admitted he has a gambling problem he has to seek help whether professionally or just by talking to trusted friends or family.

I don't know why many will make mistakes and be punished, yet come to the platform like this and be making complains for what they have done wrong, some will not even narrate well the true activities that transpired between them and the gambling platform, a well known and a standard reputable platform will not just restrict their user for no reason, when they know that such could recommend them to another and still maintain the use of their platform for gambling, but when the users go against the ToS, they will not mention that, instead keep on lamenting on its consequence, such are common on scam accusations.

Hmm... I am not sure if you're cherry picking or what, because I could have sworn I've seen many cases on CG and AG with a final ruling as "unjustified complaint" or the likes where the arbitrator takes favor in casino, where the player should not be reimbursed. And I didn't read those two articles you provided as I am about to close my day [enough time for the forum for today and I need to get back to IRL situations], but well, you are one of them, congratulation.

You got your third account reimbursed, not sure as a gesture of good will or because they just take that as their error. But asking for the other account to be reimbursed too? That's crossing the line, especially as you put yourself into it when you falsified your assessment, as well as knowingly [I shall strongly assume as someone who had experience with lawsuits, you treat ToS in a very careful manner] violates your very own written agreement.

And oh, I thought you said that the aim of this thread is simply to inquire why Roobet did not ban your second account, and not about milking the casino at all? Yet...

So, summarized, "yes, by 10th of December 2022, it came to your awareness that you have a problematic gambling behavior as your gambling activities went from fun to addicition and you were loosing more than you can afford to loose"?

As I previously said, I'll try a different approach, as the explanation by many individuals thus far failed to reach you. I hope, with this different perspective, you'll understand what can be applied to your case.

https://talkimg.com/images/2024/11/26/bOkmT.jpeg

To begin, just like what's strongly suggested to you on CG [marked in blue on above image], I am suggesting the same, to accept that explanation [about why your account was not excluded] and to not pursue any further refund. Though Michal said that due to his perspective that lead him to think that is the only refund you're entitled to, I suggested you that due to something that's... closer to your experience; winning several lawsuit, thus you're familiar with clauses and binding nature of ToS, no?

https://talkimg.com/images/2024/11/26/bOs0o.jpeg

As such, you certainly understand that under the ToS you agreed, you actually are not entitled to reimbursement for newhere23232, because you are well aware that you're with addiction during your first account, on 10th of December 2022, to be precise. Thus, creation of any account after that will violate this clause,

https://talkimg.com/images/2024/11/26/bOIha.jpeg

not to mention that by creating another account, while the first one is "banned" or "excluded" [at this point, those two does not serve much different outcome], you also violated their ToS that, once again, entitled for termination and fund confiscation.

https://talkimg.com/images/2024/11/26/bOvJl.jpeg

those clauses, by the way, are also mostly exist on other casinos terms and conditions. So your presence on those casinos, be it with limited depo and spending and all that made you feel safe, as long as you're identify as a gambling addict, should automatically put you in a violation of the conditions you agreed and entitle them to either terminate your account and/or confiscate your funds, or be non-liable to any loss you suffered.

Those said, I shall oblige your request: to reach Roobet.

Though I will reach them to ask them to reconsider their decision to meet you in the middle by reimbursing your third account, given they took that decision as a gesture of good will for failing to keep you creating a new account on their site, while at the very basic of it, your action of creating a new account, while fully knowing you're addicted, violates the agreement you have with them that entitles them to confiscate your funds. Thus, no need to refund. [I believe someone who won several lawsuits will not find the repercussion of a breach in ToS, a written agreement, difficult to understand]

I'll offer you what Michal suggested, though: as you [by your own statement several posts above] simply asked for an explanation why your account was not excluded, and you've been explained in abundance, it will be better if you start digesting that explanation and stop pursuing a further refund. Or are you still interested in me reaching them with my proposal one paragraph above?

Hmm, apparently, we'll need to extend it to a couple more communication since I am yet to get a definitive answer from you.

To clarify, on 10th of December 2022, when you lost big and you, I quote, "got it in my head that i cross the line and wanted to be banned", you're referring that you realized at that point that you lost control and became a gambling addicted or you simply think you needed time to calm down and take a break from gamble?

Oh, while we're at it and before I forget, move this thread to scam accusations board. It's currently on reputation, and it's a wrong board. The button to move a thread is at the bottom left of the page.

Regarding marking the thread as resolved, unresolved, invalid, etc. again, I can't mark a case as I wished or by certain user request. The status are based on general consensus and/or final findings throughout the discussion... uh, a bit correction... yes, certain request can determine a status, namely when the accuser [the OP of the thread] asked to withdraw the case or consider their situation resolved.

By their words, a case can be marked as "resolved". But not the other way round; marked as "unresolved" because they insist on it. Likewise, a case can't be marked as "resolved" because the casino demanded it to be. Fair, right? Neither side can ask for a status that favored them.

Now, your explanation, as interesting and [probably] graphic as it is, I am failed to get the answer of my question. If I may re-ask through repeating the question, where a simple yes or no as your answer will be enough: "by the timeline I provided on #44, approximately, it's either on 10th of December 2022 or by 8th of January 2023 that you first identify yourself with gambling addiction, thus you requested for a ban?"

And yes, I'll most likely reach them very soon. I think [well, hope] we're just a couple posts away from me reaching them and getting this thread concluded.

---

Yes, there are gambling-blocker softwares that problematic gamblers can use like betblocker, gamban, or gamblock that'll help them layered themselves against their problem without having to completely rely on the casino's exclusion system.