BetcoinI want to tell you that I can respond to every word you say with great certainty and confidence. So, in the end, you will definitely have nothing to say because I am innocent and aware of my situation. I just don’t want to waste @holydarkness’s time, so we can consider this matter resolved. I also do not intend to withdraw my money, but I want to say that they are not a legitimate or reputable casino and do not deserve an A+ rating. The customer service attitude of the casinos I have played at is completely different from theirs.

Their online customer service interrupts the chat, and I have never received any notification about my account being disabled via email. If I hadn’t found out through the forum, I might never have received a response from them or understood why my account was disabled. There was no notification at all, as if their staff had disappeared.

They dare to say that they spend hundreds of thousands of dollars every year targeting players like me. They should really use that money to improve their management and develop in a positive direction. Their approach is fundamentally wrong, and they cannot be a good casino. After wasting more than 20 days of my time, I think I’ve said enough. I hope future players avoid this casino. They only allow deposits and not withdrawals.

This is a photo I took on August 28th; it's a translated photo.
https://i.postimg.cc/cHVqfLMg/English-translated-pictures.png
This is the original photo
https://i.postimg.cc/HxDWgmVg/Original-picture.png

Betcoin Support (Timestamp: August 28, 18:20)

Betcoin Support: "Thank you. Our support team will contact you soon!"

Axel (Support Agent): "Hello, I'm Axel. How may I assist you today?"

User: "My username is kaka00222
Email: 5******00@qq.com
I am unable to log in to my account. I have sent you several emails, but I have not received any response."

Axel (Support Agent): "Sorry, but our live chat service is unable to provide support for your request."

Here’s the service attitude of a reputable casino. Although I didn’t receive fair treatment, I hope my experience will alert future players. Thanks to @holydarkness.

As an ordinary player, I was indeed very angry to hear these accusations for the first time, but every time you show up, you mention many things that never happened in my memory, and I have gradually gotten used to it. So let's keep it simple. You mentioned there are four accounts in play, so let’s take these four accounts as an example. Are the games they are playing the same as mine? Are the bet amounts and games consistent? If they are, then I will admit I’m out of luck and concede that you are right; but I dare bet that they are not.

You also mentioned other accounts are queuing for withdrawals. What does that mean? I really don’t understand; please explain in detail.

Furthermore, I can provide my exchange statements at any time, clearly showing there are no transaction records with any of the accounts you mentioned. If necessary, I can even record a video to show you, as all data is public and transparent. If you want to investigate, I am willing to cooperate, but please stop making baseless accusations.

As for your claim that I have been accused of similar behavior elsewhere? Did I ever admit to it? Sorry, but in my memory, such things have never happened. I have tried hard to recall, but I couldn't think of anything that could help you. All I know is that I have returned to my previous casino and have been playing almost every day without any issues.

Regarding the "consistent betting pattern," I have explained that this was a translation issue. I actually meant to ask, what does "abusive betting" mean, not the "consistent betting pattern" you misunderstood.

Finally, you mentioned that I contacted a third-party mediator before creating this post? In my memory, that simply did not happen. My first step was to come to this forum to inquire about my situation, and then you responded to me. The whole process is that simple. If you hadn't mentioned the third-party mediator, I wouldn't even have known of their existence.

In summary, if you can prove that the games played by those four accounts are the same as mine, then I will admit you are right, and I can ignore the bet amounts. After all, I am a gambler, and I have confidence that the games played by those four accounts are different from mine. (Those four accounts are not mine, so I am unaware of their content, but I make this judgment from my perspective.)

Otherwise, I can provide transaction statements for you to investigate slowly. If none of this works, then let’s consider this issue resolved. I don’t want to waste any more time here, as I have long given up on this withdrawal. However, I must say that this experience has taught me something. I want to emphasize again that you are an A+ level black hole casino, even more disgusting than those black hole donation institutions. At least those institutions take the money without doing any good, which is their choice; whereas you not only make random accusations but also try to shift the blame onto the players. It is truly absurd.

Please calm down. First, I don’t understand how you managed to paint me as someone capable of influencing the entire sports betting KYC process or damaging the reputation of eSports. As for your claim that you "spend hundreds of thousands of dollars each year to detect people like me," I find that completely absurd. I have never engaged in sports betting at your casino; I only played eSports games and won fairly. Yet, you accuse me of scamming you for this money? I have played the same games at other casinos and have always been able to withdraw my funds smoothly. Doesn’t that prove that my way of playing is fair? I am still playing the same games on other platforms without any issues.

I do not need special treatment; I simply want to know on what grounds you accuse me of violating your rules and block my withdrawal. What’s even more ridiculous is the implication that successfully withdrawing money would mean I’m “scamming” you. This logic is simply baffling.

Furthermore, if you block players from withdrawing based on these baseless accusations, will you treat other players in a similar situation as “another me” in the future? The reason I re-submitted my complaint is not to waste AskGamblers' time but because I need a clear answer. The issue is not about whether I can withdraw my funds, but rather understanding which “violation” led to this result.

Thank you for your reminder. I may not have realized that you are the person in charge here before, so I didn't pay much attention to your previous reply. I apologize for that. Now, I have re-submitted my complaint to AskGamblers.

The main issue I am facing is that Betcoin is accusing me of having multiple accounts, which is completely false. Their representative has ridiculed me multiple times and even fabricated facts. This makes me feel that I might not be able to withdraw my funds, so I want to push back and let everyone know about their behavior.

I have repeatedly stated that I can provide the transaction records for the past two months to prove my innocence, but Betcoin has consistently ignored this point and continued to make new accusations. For example, they claim that I contacted them using another email address, or that they had returned my previous deposits. These things have never happened in my memory.

What angers me the most is their claim that I own at least 50 accounts. This accusation is clearly an attempt to add more "offenses" against me, making people believe that their accusations are 100% accurate. In reality, I just want a fair resolution, not to be unjustly accused and slandered. That is why I am willing to spend the time to prove the facts and fight for a reasonable outcome.

A+ Black Hole Casino: Brave Enough to Seize Funds, Too Cowardly to Admit It?

Your logical prowess is truly astounding! It seems not only have you completely misunderstood my complaint, but you've also managed to concoct a story where I’m supposedly “trying to convince” different platforms. Perhaps you should consider studying cosmic theories; such genius-level imagination surely deserves a grander stage!

First: You mentioned that I lied in the post. Please specify exactly which statement is a lie. If I did lie, I am willing to not pursue this withdrawal any further. As long as you can point it out precisely, I will accept and act accordingly. I admit there might be inaccuracies in translation, but I would never intentionally lie.

Second: You suddenly claim I have at least 50 accounts. Mere verbal assertions are far from sufficient. If you can prove that I have a second account at your casino, I am also willing to not pursue this withdrawal any further. I have read your comments thoroughly and believe your character is worthy of respect. I hope you maintain this attitude in handling every user’s issues, as it might bring you more good fortune in real life.

You are one of the longest-operating and most trusted crypto casinos/sports betting companies online. You mentioned you have hundreds of thousands of users but failed to clarify if only 50 are active. Apologies if I exaggerated; please don’t take it personally. I even suspect that some forum users might have at least 50 accounts, otherwise, how would there be so many positive reviews and recommendations? After all, forum accounts are free and there’s no risk of fund confiscation. Perhaps my previous understanding was lacking. Thank you for the “education” over these days; I’ve gained experiences and insights that money can’t buy.

I hope your ‘black hole’ casino continues to maintain such ‘excellent’ performance. Perhaps one day you’ll break the miracle of having 50 active users and become the only ‘in-and-out’ legend in players' minds.

On Betcoin, I only play one game, which is electronic football. Each match lasts about 8 minutes, so it's fairly quick. I haven’t studied the odds in depth, but generally, if I lose 2 matches with the same stake, I need to win 3 to break even. I usually increase my bet after a loss, though. Without increasing the bet, it's pretty easy to end up losing. It really comes down to personal preference

I’m really surprised that I could create 50 accounts within two months! According to their claim, not only do I have 50 accounts, but they were also all created within two months. However, I’ve previously mentioned that I’ve been using cryptocurrency for less than a year. I only have one exchange for trading these cryptocurrencies, and if needed, I’m willing to provide transaction statements from the past two months. I can guarantee that there are only two deposits related to Betcoin casino, and the rest are completely unrelated

Below is the conversation I had with AskGamblers

https://i.postimg.cc/0N2DVkbc/001.png
https://i.postimg.cc/SsnZt7JT/002.png
https://i.postimg.cc/D0Kqdqsb/03.png

This has been a truly terrible experience. At first, I contacted AskGamblers, and they told me that electronic football doesn't count as sports, so it's not within their service scope. Later, I explained the issue of creating multiple accounts, but their response was: “Unfortunately no, if they detect multiple accounts.” Despite my efforts to further explain, they still rejected my application. Left with no other option, I turned to Casino Guru.

When Casino Guru first responded, they incorrectly classified the electronic football game I played as a sports event, thus rejecting my complaint. When I resubmitted the complaint focusing solely on the issue of multiple accounts, it was finally accepted. However, after the initial rejection, I already felt that things weren't looking good. Eventually, after submitting all the relevant materials, they asked if I had used a VPN. I honestly admitted that I had, but my complaint was still rejected. I tried to resubmit the complaint 2-3 more times, but each attempt was rejected. Now, I can’t even click the option to resubmit on the website anymore. (Perhaps this is exactly how Betcoin wants to handle these matters through such platforms.)

Honestly, if I hadn’t used a VPN, I wouldn’t even have been able to access the Casino Guru website. After all, I never used the VPN to hide information or create multiple accounts intentionally. That’s the truth—I haven’t told a single lie.

Based on community advice, I attempted to resolve the issue through casino.guru, but unfortunately, my complaint was rejected, and the mediation failed.

The reason my complaint was rejected is that I admitted to using a VPN, which is prohibited by Betcoin.ag's terms. Despite explaining that the VPN was only used to access Twitch, they considered this a violation of the rules and potentially indicative of multiple accounts, which led casino.guru to be unable to assist further.

When I submitted my complaint, I truthfully answered that I used a VPN, but this usage is unrelated to my gambling activities. I explained that I used the VPN because my country cannot directly access Twitch, and the casino's live streams cannot be viewed in fullscreen. My VPN use was solely to enhance my viewing experience and had no impact on my gambling activities.

According to Betcoin.ag's terms 2.8.9, while using a VPN may lead to account suspension, the terms do not explicitly state that all funds within the account must be forfeited. I believe that the use of a VPN did not affect my gambling activities, and therefore, my account funds should not be unfairly withheld in the absence of any actual violations. Thank you.

https://postimg.cc/LqZc01V5

eSports games are not within AskGamblers' service scope. I have shared my issue on Casino Guru instead. For everyone’s reference, please be cautious with the casino reviews here; they often do not reflect the true experience. This has truly been a waste of time and money and has also negatively impacted one’s mood.

I have submitted a complaint to AskGamblers, and while the outcome is still pending, I must emphasize that the issue I am facing is the inability to withdraw my funds. I have never engaged in any violations or used multiple accounts. Throughout this process, I feel as though I have been wrongly accused of fraud, and Betcoin has not provided any evidence to support their claims.

It is frustrating that while Betcoin can accuse me without evidence, I am being asked to provide proof of my claims. As a player, it is difficult to provide evidence against accusations when the casino itself has not substantiated its own claims.

This handling of the situation has left me deeply disappointed, as it has not only failed to resolve my actual issue but also seems extremely unfair. I hope more people become aware of this situation and remain vigilant about the casino's misconduct. I discovered and registered with Betcoin through the bitcointalk forum, and now, facing such unjust treatment, I am questioning the integrity of the casinos recommended on the forum.

As players, we deserve fair treatment and should not be unjustly accused and deprived of our rights without proper evidence. This situation is quite ironic and has led me to seriously doubt the casino's integrity. I hope the casino will review this situation and address each issue fairly. Thank you for your attention.

Betcoin is not directly related to the casino I took screenshots of. I previously mentioned my situation with other casinos, which is why I gradually provided explanations and screenshots as evidence, but these have no direct connection to Betcoin. Currently, I cannot provide any evidence related to Betcoin because I only played on Betcoin for one day, and then my account was inaccessible. The only actions I took were sending two emails through my QQ email account, and that was all. I have also repeatedly mentioned that I only used two devices to play on Betcoin, which Betcoin needs to investigate. Additionally, the games I played are relatively niche and are definitely different from the games played by those who are suspected of creating multiple accounts. I believe this situation is quite rare. I think they have mistakenly identified me as someone they suspect, and they must have made an error. I only made two deposits into Betcoin, and due to the time and frequency of my transactions, I can no longer check them on my phone; I need to log in via a computer to access them. I hope this information is helpful to you.

For the first time, I encountered a righteous response. Thank you very much for your advice.

I recently lost money and feel like the bets are being manipulated. For example, I bet on under 2.5 goals, but after 80 minutes, there were suddenly three penalty kicks in a row. Or consecutive own goals. When betting on over, there might be no goals in the second half. It feels rigged. It's no longer enjoyable. However, Betcoin has accused me of having multiple accounts. I created so many accounts just to buy manipulated games? What a joke. I checked AskGamblers and CasinoGuru, and while there aren’t many complaints about Betcoin, most are for a few hundred dollars, and many cases remain unresolved. I don’t want to speak ill of them further. I just want to warn players who haven’t used Betcoin: avoid it at all costs. My own funds were seized. My winnings were fairly earned. Don’t try this casino.

I have been using Betcoin for just one day, and the screenshots are from another casino. I haven’t had any issues with deposits or withdrawals at other casinos, but Betcoin is causing problems. It’s clear they don’t want to pay out my winnings. Isn’t this behavior deceiving the players? It’s just that I won once—why is it so complicated? The delay in resolving this is also unusual. Are casinos like this considered reputable? This is very strange.

I rarely wait a few days after making a deposit before I start playing; I usually begin immediately after depositing. The system defaults to today, and I just took a screenshot without setting it up. I haven’t interacted with the mediator yet. Should I raise this issue on AskGamblers or CasinoGuru? It feels a bit troublesome. I thought I could get help here, especially since I haven’t been playing on Betcoin for long—I don’t think it should be this complicated. This issue should be resolved quickly, right? Why is it taking so long? If transaction records are needed, I can provide them. I also checked the app but couldn’t view detailed records; I haven’t explored the web version yet. I need some time to investigate, and I hope their technical team can carefully check if there are multiple accounts associated with mine. I hope this issue can be resolved soon.

Here is the betting record for the 29th. I might not be able to view older betting records on the app; I may need to try accessing them on the web version.
https://i.postimg.cc/vmPwxLzZ/11.jpg

Here is today’s betting record.
https://i.postimg.cc/Yqk43t7L/22.jpg

Here is today’s withdrawal, but it shows cryptocurrency, while the actual amount received is in our local currency. It only displays the records I had linked before
https://i.postimg.cc/CMZGnhNG/33.jpg

I’ve been with them for 121 days, which is about 4 months. Deposits, withdrawals, and gameplay have all been normal. Of course, my VIP status isn’t the highest, but it seems alright given that I’ve only been playing for 4 months.
https://i.postimg.cc/vBsJg2R9/55.png

I just want to share the status of these past few days and don’t want these issues to affect my mindset. Thank you.

Sorry for any confusion earlier. I need to clarify a few things because my previous translation might not have been accurate.

Firstly, I don’t fully understand what abusive betting means. Could you please explain it to me? I’m not asking about consistent betting pattern.

Secondly, I’m not sure what you mean by "third-party mediator," as I haven’t dealt with this situation before.

I’ve only been playing at your casino for less than a day before running into problems. I am unfamiliar with and not concerned about any past issues your casino may have had. The information you’ve provided is confusing to me because I don’t have any knowledge about it.

Here’s what happened: A few days ago, I came across Betcoin Casino on a forum, checked some reviews, and decided to register and play. After winning, I attempted to withdraw my funds, but customer support told me it would take 24 hours to process. While waiting, I registered at another casino, blackjack.fun, where I deposited $400, made a $400 bet, won, and successfully withdrew the money. Since I hadn’t heard back from Betcoin after 24 hours and didn’t get any response from online support, I sought help on the forum.

I have been using cryptocurrency for less than a year and have only one exchange account. I can provide my transaction history, which shows only two deposits to your casino and nothing else. I can guarantee this.

I haven’t seen any mentions of the casinos I played before in the forum, so I’ll leave that out of this discussion.

I kindly request that your technical team thoroughly check the devices I used to access your casino. I only used an iPhone 13 Pro Max and a MacBook Pro, which had never been used for your casino before. Please examine these devices carefully and verify if the games I played are similar to those associated with users who have created multiple accounts. I think the probability of this being a mere coincidence is very low.

The following is my recent game record these days. Since it is a mobile APP, I cannot translate it into English for you to view.

Historical bets：
https://i.postimg.cc/66fXHjB2/1.jpg
https://i.postimg.cc/VvgWSS2R/2.jpg
https://i.postimg.cc/G22L06dm/3.jpg
https://i.postimg.cc/ydcHzK2B/4.jpg

Deposit history：
https://i.postimg.cc/5tmBKQ2M/5.jpg

Withdrawal record:
https://i.postimg.cc/15xLZbK5/6.jpg

1.I have not fabricated any falsehoods.

2.You keep accusing me of cheating. How am I cheating? Please provide evidence that proves I have cheated. I have experienced both losing and winning streaks in the game. I can provide records of my past gameplay.

3.I have risked and fairly won the prize; I do not believe this constitutes extortion.

4.I have consistently emphasized that I only registered with your casino using my current email address. Why must the other emails you mention be associated with me? I do not understand what you are referring to. The second, third, and fourth emails you mentioned are not mine. I hope you stop associating other cases with mine.

5.You offer third-party mediation, but I am unaware of this. Why was I not informed about this matter?

6.I can prove that I have had no transactions on your platform in the past three months.

7.Can you prove that the games I played are the same as those played by the individuals you refer to as having created multiple accounts, including betting amounts and habits?

8.I have not received any notifications from other casinos regarding a "consistent betting pattern." I do not understand what you mean; my deposits, withdrawals, and gameplay on the previous casino have all been normal in recent days. This further proves that there is no issue with my betting. Everything I have stated can be substantiated with evidence.

OP, I believe you used the wrong term, again when you mentioned "small-time" casino, and meant to say "big-time", otherwise the sentence doesn't make any coherence, being small casino and won't mind to pay a few thousand dollars.

Anyway, this "small-time" casino is one of the few with 100% resolution rate on this forum, one hundred percent, 11 in 11 cases, for the past one and a half year [and maybe more, my list just didn't extend that long]. Not one, not even one, that ended with inactivity due to their unresponsiveness. They've dilligently giving updates and all. I personally think that shows professionalism and trustworthiness.

In avoidance of any doubt and/or you using a wrong term again, and to understand a better narrative of the story, can you perhaps show us some evidences that I've been keep asking and you're yet to provide? It might help.
[/quote]

Alright, I don’t want to argue—it’s of no use to me. I’m here to resolve the issue.

This is the QQ email I’ve had since 2008. If I supposedly have multiple accounts, then what email addresses were used for those previous accounts? I don’t understand. I only use my most trusted and reliable email for registering accounts related to finances. I do have other email addresses, but when it comes to financial matters, I generally choose the email I’ve been using for a long time.

https://i.postimg.cc/tJzP0bWK/333.png

https://i.postimg.cc/90nR2Wn9/111.png
https://i.postimg.cc/9F8kmK9y/222.png

I only sent Betcoin two emails on the 27th—only two! When I was using Betcoin’s casino, I played on my iPhone 13 Pro Max and MacBook Pro. Betcoin claims that I registered multiple accounts, but I believe this is a huge mistake. I have never registered on Betcoin before—not even once, not even a forgotten account. I’ve only registered this one account. Any other accounts are not mine. The games I usually play are those popular with Spanish players, and I think it’s unlikely that someone else would play the exact same games as me. The game I was playing is quite niche and not very popular. Does the person Betcoin is referring to also play the exact same games as I do? I’m 100% confident that this is Betcoin’s mistake—it can’t be me. I’ve been playing on another platform, trying to win back my losses, and I wouldn’t be distracted enough to register multiple accounts on Betcoin’s casino. This is definitely a huge mistake, 100%. Betcoin should carefully investigate this matter. I’m speechless and feel helpless about Betcoin’s management and service.

I only made two payments to Betcoin’s casino from my exchange; any other transactions are not related to Betcoin. If the transaction records from my exchange do not show Betcoin’s address, would that prove that I’m not the person Betcoin is referring to? Or, if Betcoin gives me a specific date, I can provide the statement from that day to confirm that there were no transactions with Betcoin’s casino. Betcoin mentioned that they refunded my principal, but I can provide the statement from that day to prove that I did not receive any funds from Betcoin’s casino.

I sent messages to them from the email address I used to register, but they didn’t reply. The online customer service also didn’t respond. I’ve already given up on contacting them through email and online support, which is why I came to this forum to reach out to them. And yet, they still dare to claim there are two email addresses. I used the same email address for both registration and communication. Now they’re accusing me of email issues again. Who knows what they’ll accuse me of next?