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That's why it's rather quite unlikely for the well-known casino to behave like this, to try to scam you for 400 USD.
But I have to agree that one full month is long enough. Though Razer assured me that once someone write to compliance, then matters will be in motion, sooner or later, and I don't need to nudge him, I'll try to risk the status of my good connection with him by [probably] bothering and offending him by nudging about this matter, see if I can get any insight for the delay.
Edit: Umm... I believe I'll need your email address to bring the email situation to Razer's plate. Mind to shoot me one PM containing that details?
But I have to agree that one full month is long enough. Though Razer assured me that once someone write to compliance, then matters will be in motion, sooner or later, and I don't need to nudge him, I'll try to risk the status of my good connection with him by [probably] bothering and offending him by nudging about this matter, see if I can get any insight for the delay.
Edit: Umm... I believe I'll need your email address to bring the email situation to Razer's plate. Mind to shoot me one PM containing that details?
Yesterday Rollbit withdrew my funds, having previously written to the mail that the functionality of the account had been restored. Thank you for your help!
And Rollbit could at least admit the mistake in the letter. In any case, I will not advise anyone to play in this bookmaker.
Thanks again!
Just to fix the grammar error to avoid any confusion for non-fluent English speaker [and I mean no insult here], you're saying rollbit allows you to withdrew your fund? That said, I'm glad that your funds safely landed in your wallet and your account works completely. Happy to help best I can.
Now that your case got resolved, do you mind to mark this as resolved by editing the title and add "resolved" to it, and lock the thread to avoid spam posts? The button to lock a thread will be at the bottom left of the page.
Sorry for the inaccuracy. I don't know English very well and I translate through a translator.
Yes, Rollbit withdrew my funds
Though I have to say that it's a frown-worthy practice, I think it's safe to assume that it's their standard response for every case, their "reach us on compliance@rollbit.com" default response.
Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.
Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.
And now they just stopped responding. Apparently their department is inundated with similar complaints, which, of course, doesn't make it any easier for me. I don't understand how a well-known casino can behave like this, it's just beyond my comprehension.
That's why it's rather quite unlikely for the well-known casino to behave like this, to try to scam you for 400 USD.
But I have to agree that one full month is long enough. Though Razer assured me that once someone write to compliance, then matters will be in motion, sooner or later, and I don't need to nudge him, I'll try to risk the status of my good connection with him by [probably] bothering and offending him by nudging about this matter, see if I can get any insight for the delay.
Edit: Umm... I believe I'll need your email address to bring the email situation to Razer's plate. Mind to shoot me one PM containing that details?
Yesterday Rollbit withdrew my funds, having previously written to the mail that the functionality of the account had been restored. Thank you for your help!
And Rollbit could at least admit the mistake in the letter. In any case, I will not advise anyone to play in this bookmaker.
Thanks again!
Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts.
I do not know what they mean by mailing address but I guess what they are talking about your address if it is a crypto address could mean you are depositing and withdrawing money from and to the same address which makes the gambling site think the accounts belong to the same person.No, they mean the home address/mail combination. Here's the quote:
"This email/address combo are both linked to the same account."
But it's impossible
Though I have to say that it's a frown-worthy practice, I think it's safe to assume that it's their standard response for every case, their "reach us on compliance@rollbit.com" default response.
Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.
And now they just stopped responding. Apparently their department is inundated with similar complaints, which, of course, doesn't make it any easier for me. I don't understand how a well-known casino can behave like this, it's just beyond my comprehension.
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino
That's probably why those issues will take longer than the usual time to get resolved, no? Because from the casino's viewpoint, how can they actually know if the user isn't using different identities, like a Sybil Attack, to exploit the casino. OR how could the casino admins know if their service isn't being used for nefarious purposes like using their service as a mixer/tumbler perhaps?
We want our casinos to do their jobs, but when they actually do their jobs to protect/secure the service, people call the service a scam.
¯\_(ツ)_/¯
Sorry, but it sounds like a policeman on the street stopping and taking everyone he meets to the police station because there is a chance that he is a criminal and everything needs to be checked.
That probably sounds like it, but if they don't secure their own service from fraud, then the government could go after them for negligence if something nefarious actually happened in the casino.
Quote
Are there examples of good bookmakers and casinos that do not allow themselves to do such things, have they become unprofitable because of this? Casino security problems are the casino's own problems, and this responsibility should not be eroded onto customers.
Casinos exceed their authority, there is a procedure for checking a client called KYC. If a client has passed it, then there can be no questions for him
You are free to use other casinos. But the point is, you can't call a casino a "scam" because they're merely doing their jobs to secure their service from the possibility of nefarious entities.
There probably are some casinos that delay withdrawals on purpose because they can't pay their users, but I believe that Rollbit is not one of them.
In this case, your words against mine.
Are you actually saying that Rollbit is actually scamming you and that it's trying to STEAL money from you? I'm sorry, but I don't believe that's the situation, and you can't convince me to believe you. Because how can i actually believe a brand new account's word against a well-respected service like Rollbit?
Plus it's not my word against yours, ser. It's your word against Rollbit. I truly hope your account is cleared from any misconduct, and that you get/withdraw your money.
A respected service can very quickly lose respect if you behave like this.
Everyone has the right to their opinion. Both you and I. Ok, I respect your opinion, I hope it is sincere
Are you actually saying that Rollbit is actually scamming you and that it's trying to STEAL money from you? I'm sorry, but I don't believe that's the situation, and you can't convince me to believe you. Because how can i actually believe a brand new account's word against a well-respected service like Rollbit?
Plus it's not my word against yours, ser. It's your word against Rollbit. I truly hope your account is cleared from any misconduct, and that you get/withdraw your money.
[/quote]
A respected service can very quickly lose respect if you behave like this.
Everyone has the right to their opinion. Both you and I. Ok, I respect your opinion, I hope it is sincere
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
A respected service can very quickly lose respect if you behave like this.
Everyone has the right to their opinion. Both you and I. Ok, I respect your opinion, I hope it is sincere
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino
That's probably why those issues will take longer than the usual time to get resolved, no? Because from the casino's viewpoint, how can they actually know if the user isn't using different identities, like a Sybil Attack, to exploit the casino. OR how could the casino admins know if their service isn't being used for nefarious purposes like using their service as a mixer/tumbler perhaps?
We want our casinos to do their jobs, but when they actually do their jobs to protect/secure the service, people call the service a scam.
¯\_(ツ)_/¯
Sorry, but it sounds like a policeman on the street stopping and taking everyone he meets to the police station because there is a chance that he is a criminal and everything needs to be checked.
That probably sounds like it, but if they don't secure their own service from fraud, then the government could go after them for negligence if something nefarious actually happened in the casino.
Quote
Are there examples of good bookmakers and casinos that do not allow themselves to do such things, have they become unprofitable because of this? Casino security problems are the casino's own problems, and this responsibility should not be eroded onto customers.
Casinos exceed their authority, there is a procedure for checking a client called KYC. If a client has passed it, then there can be no questions for him
You are free to use other casinos. But the point is, you can't call a casino a "scam" because they're merely doing their jobs to secure their service from the possibility of nefarious entities.
There probably are some casinos that delay withdrawals on purpose because they can't pay their users, but I believe that Rollbit is not one of them.
In this case, your words against mine.
Are you actually saying that Rollbit is actually scamming you and that it's trying to STEAL money from you? I'm sorry, but I don't believe that's the situation, and you can't convince me to believe you. Because how can i actually believe a brand new account's word against a well-respected service like Rollbit?
Plus it's not my word against yours, ser. It's your word against Rollbit. I truly hope your account is cleared from any misconduct, and that you get/withdraw your money.
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino
That's probably why those issues will take longer than the usual time to get resolved, no? Because from the casino's viewpoint, how can they actually know if the user isn't using different identities, like a Sybil Attack, to exploit the casino. OR how could the casino admins know if their service isn't being used for nefarious purposes like using their service as a mixer/tumbler perhaps?
We want our casinos to do their jobs, but when they actually do their jobs to protect/secure the service, people call the service a scam.
¯\_(ツ)_/¯
Sorry, but it sounds like a policeman on the street stopping and taking everyone he meets to the police station because there is a chance that he is a criminal and everything needs to be checked.
That probably sounds like it, but if they don't secure their own service from fraud, then the government could go after them for negligence if something nefarious actually happened in the casino.
Quote
Are there examples of good bookmakers and casinos that do not allow themselves to do such things, have they become unprofitable because of this? Casino security problems are the casino's own problems, and this responsibility should not be eroded onto customers.
Casinos exceed their authority, there is a procedure for checking a client called KYC. If a client has passed it, then there can be no questions for him
You are free to use other casinos. But the point is, you can't call a casino a "scam" because they're merely doing their jobs to secure their service from the possibility of nefarious entities.
There probably are some casinos that delay withdrawals on purpose because they can't pay their users, but I believe that Rollbit is not one of them.
In this case, your words against mine.
Are you actually saying that Rollbit is actually scamming you and that it's trying to STEAL money from you? I'm sorry, but I don't believe that's the situation, and you can't convince me to believe you. Because how can i actually believe a brand new account's word against a well-respected service like Rollbit?
Plus it's not my word against yours, ser. It's your word against Rollbit. I truly hope your account is cleared from any misconduct, and that you get/withdraw your money.
I am actually talking about what is happening and my assessment of what is happening. If you do not notice a massive problem, ok, that is your right. I hope that you at least sincerely think so)
A respected service should not behave in such a way, otherwise all respect can be lost quite quickly
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino
That's probably why those issues will take longer than the usual time to get resolved, no? Because from the casino's viewpoint, how can they actually know if the user isn't using different identities, like a Sybil Attack, to exploit the casino. OR how could the casino admins know if their service isn't being used for nefarious purposes like using their service as a mixer/tumbler perhaps?
We want our casinos to do their jobs, but when they actually do their jobs to protect/secure the service, people call the service a scam.
¯\_(ツ)_/¯
Sorry, but it sounds like a policeman on the street stopping and taking everyone he meets to the police station because there is a chance that he is a criminal and everything needs to be checked.
That probably sounds like it, but if they don't secure their own service from fraud, then the government could go after them for negligence if something nefarious actually happened in the casino.
Quote
Are there examples of good bookmakers and casinos that do not allow themselves to do such things, have they become unprofitable because of this? Casino security problems are the casino's own problems, and this responsibility should not be eroded onto customers.
Casinos exceed their authority, there is a procedure for checking a client called KYC. If a client has passed it, then there can be no questions for him
You are free to use other casinos. But the point is, you can't call a casino a "scam" because they're merely doing their jobs to secure their service from the possibility of nefarious entities.
There probably are some casinos that delay withdrawals on purpose because they can't pay their users, but I believe that Rollbit is not one of them.
In this case, your words against mine.
I think exactly the opposite, in my picture of the world these are fraudulent methods, because this happens en masse and the casino does not say that they have any technical problems.
Is the casino doing its job?) And I and hundreds of other people just went in to place a few bets on sporting events, without thinking that we might either not receive a payout or receive it with a huge delay. All casinos that at some point in time began to scam their clients ALWAYS explained this by the fight against dishonest players. This is very convenient and I understand that this is a business, the casino ultimately wants to make money. However, they have margin and probability theory on their side, including administrative resources (which, excuse me, I consider fraud) is greedy and short-sighted.
There are certain standards for how casinos work with clients and I have never encountered such mass, similar complaints. It has been written here more than once that Rollbit is a large casino with a reputation. Well, in that case, the demand from them should be proportional.
Can you imagine similar problems with Stake or Beat 365? Hardly
Regarding possible claims from governments - the casino has a license and there are requirements to request verification of the client's documents. Do not exaggerate their responsibility
https://ibb.co/k2YDx8LY
Hi,
Thank you for writing this publicly. With this, I can add your case to my list and perhaps it'll be best to focus and contain the next discussion regarding the matter on this thread, and not on their ANN and personally through PM with me, so the overseers can follow the development easier.
That said, do you mind to [as I previously mentioned to you in our PM exchange] substantiate the case with supporting evidences? Screenshots of the email you sent and their response [with details of your personal info being blurred, of course] will be nice.
Thank you for writing this publicly. With this, I can add your case to my list and perhaps it'll be best to focus and contain the next discussion regarding the matter on this thread, and not on their ANN and personally through PM with me, so the overseers can follow the development easier.
That said, do you mind to [as I previously mentioned to you in our PM exchange] substantiate the case with supporting evidences? Screenshots of the email you sent and their response [with details of your personal info being blurred, of course] will be nice.
Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts.
I do not know what they mean by mailing address but I guess what they are talking about your address if it is a crypto address could mean you are depositing and withdrawing money from and to the same address which makes the gambling site think the accounts belong to the same person.No, they mean the home address/mail combination. Here's the quote:
"This email/address combo are both linked to the same account."
But it's impossible
Made a deposit of 100 dollars, then won 400 on sports bets. The account was not limited and is not limited to this day, but, however, when trying to withdraw - I was asked to name my other accounts and then all my questions were answered with a counter question about my second accounts, without providing any evidence. Only in one message they answered in more detail and stated that the combination of my address and mailing address is in other accounts. Which sounds absurd, because it is impossible to register more than once for the same mailing address. Then on 23.03 I write a letter asking to look into the situation to compliance@rollbit.com. In response, they confirm receipt of the complaint from me and send a questionnaire with questions, also mentioning that they will respond within 20 days. I sent the questionnaire back on 24.03. For 20 days they did not write to me anything else, on the 21st I asked them in another letter about how the process was progressing, to which I still have not received any response. And today it turns out that the casino has been ignoring me for 27 days.
Not only do they accuse me absolutely groundlessly (and not only me, judging by the huge number of similar complaints), but they also stop responding, thereby showing their indifference to the problem. Do you still think that Rollbit is a large, decent casino that respects its customers?! I thought so too before I tried to withdraw a small amount of $ 400.
I will immediately answer the obvious questions that will come below from the casino's defenders:
1) I did not use VPN
2) No one in my apartment or family has other Rollbit accounts
3) Neither do my neighbors
4) I place bets from a country permitted by the rules
5) Yes, I definitely have one account. I checked everything and even accidentally for a long time I could not register again
Not only do they accuse me absolutely groundlessly (and not only me, judging by the huge number of similar complaints), but they also stop responding, thereby showing their indifference to the problem. Do you still think that Rollbit is a large, decent casino that respects its customers?! I thought so too before I tried to withdraw a small amount of $ 400.
I will immediately answer the obvious questions that will come below from the casino's defenders:
1) I did not use VPN
2) No one in my apartment or family has other Rollbit accounts
3) Neither do my neighbors
4) I place bets from a country permitted by the rules
5) Yes, I definitely have one account. I checked everything and even accidentally for a long time I could not register again
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Personally;People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Number 1 rule should be one account per household. No stories of brother, sister etc
Secondly, the casino can just be straight to the point and tell the user that "we discovered that account A, B, C and D are linked to you therefore we are going to lock them up. How are you related to them?" The casino can then proceed to act according to the findings. There are some 2 old casinos reps here that used to do these and the issues would still get amicably solved.
Most humans are naturally impatient when it comes to money, so they will always complain whenever there's a delay because they feel entitled to that money.
Actually its all written here https://rollbit.com/terms-and-conditions
If they just spend some time to read their TOS for sure that they would know this.
https://www.talkimg.com/images/2025/04/18/xiAWb.jpeg
Now they know that casino is really doing an action towards multi account and to bad for some people that they realize late that they have rules like that that's why its important to read before deciding to gamble so that they can possibly avoid this violation and can gamble clean on their casino.
Who are they? Have you automatically written down everyone who left a complaint as malicious violators who don't even read the rules? Aren't you tired of taking the casino's side in a situation where, at the very least, not everything is so clear-cut?
Everyone has similar points in the rules and usually, when a user violates them, the casino doesn't stand on ceremony with him, but directly talks about the violation and blocking the account or confiscating the balance. Rollbit keeps silent and does not provide any evidence.
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Personally;People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
Number 1 rule should be one account per household. No stories of brother, sister etc
Secondly, the casino can just be straight to the point and tell the user that "we discovered that account A, B, C and D are linked to you therefore we are going to lock them up. How are you related to them?" The casino can then proceed to act according to the findings. There are some 2 old casinos reps here that used to do these and the issues would still get amicably solved.
Most humans are naturally impatient when it comes to money, so they will always complain whenever there's a delay because they feel entitled to that money.
Well then why doesn't the casino, as you write, get to the point and say that we have found accounts and they are linked? The casino simply does not withdraw funds and requires users to name their other accounts with automatic responses.
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino
That's probably why those issues will take longer than the usual time to get resolved, no? Because from the casino's viewpoint, how can they actually know if the user isn't using different identities, like a Sybil Attack, to exploit the casino. OR how could the casino admins know if their service isn't being used for nefarious purposes like using their service as a mixer/tumbler perhaps?
We want our casinos to do their jobs, but when they actually do their jobs to protect/secure the service, people call the service a scam.
¯\_(ツ)_/¯
Sorry, but it sounds like a policeman on the street would stop and take everyone he meets to the police station because there is a chance that he is a criminal and everything needs to be checked.
Are there examples of good bookmakers and casinos that do not allow themselves to do such things, have they become unprofitable because of this? Problems with casino security are the problems of the casino itself, and this responsibility should not be eroded onto customers.
-snip-
It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
https://www.talkimg.com/images/2025/04/15/xJuPm.png
VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.
Yeah man, you're right — I honestly should’ve been more careful and actually read through the ToS properly. That’s on me, I’ll admit I messed up there.
That said, I didn’t do anything shady — I’ve got only one account, never tried to abuse anything, and I’m really hoping they’ll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.
Thanks for the input.
Since you've owned up to your mistake and even feel sorry about it, I guess the managment of the casino will temper justice with mercy and unrestrict your account and allow you to operate your the account normally again, for no one is above mistake.
What I did advice you to do is be calm and don't get too aggressive with them, definitely they will see reasons to unblock your account, and you can also talk with their campaign manager if you haven't, to help talk to team for you, this i believe will speed up the process of you gaining back access to your account, but also very important that you do not make same mistake again.
Thanks for the suggestion and reply. I just wanted to ask — who exactly do you mean by "campaign manager"? Is there someone specific I could try to reach out to?
So far, I've been in contact with holydarkness, who kindly forwarded my case to Razer. According to him, Razer said that any email sent to the compliance team will be handled — but it's been over two weeks, and I still haven't heard anything back from them. No updates, no confirmation, nothing.
I'm starting to get a bit nervous here because I honestly don’t know if my case is being looked at or if I’m being ignored.
Any advice would be appreciated.
I also wrote a letter, received a questionnaire in response, filled it out and according to them they were supposed to respond within 20 days, but there was no response on the 23rd. I wrote again, asking how my case was progressing, but there was still no response. Apparently, I need to open a complaint here and on other resources to attract attention to myself again. This is very annoying. The problem is in the casino, and you need to do various actions
That sounds really frustrating, I totally get you.
Can I ask — how long have you been trying to resolve this so far? Do you still have any faith that they’ll eventually reply and solve it?
I’ve seen quite a few cases here… some were resolved quickly, others took way longer, but I’m still trying to stay positive and believe that mine will get sorted too.
Fingers crossed for both of us. 🙏
It's been about a month. First, useless correspondence with support, then a letter to compliance, filling out a questionnaire and then total ignoring. And the amount is only $400, where $100 is my deposit. In my life, I have placed bets in a large number of bookmakers and casinos. And what is happening now with Rollbit is a huge red flag
A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.
People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.
How do you imagine this? Will you go through the questionnaires of your neighbors? There are too many cases of such accusations from the casino for this to be the reason. Besides, each apartment usually has its own IP. And we have never seen a casino directly say that bets were made from other accounts from your IP, they just claim that the account is a duplicate and that's it, without explaining the reasons. Let them then at least explain in detail what specifically prompted them to make such an accusation, not to mention the evidence. Rollbit behaves in a fraudulent manner. And even the fact that they unblocked someone's account and allowed them to withdraw money after the person wrote to a certain email address only confirms their low status. And what if the person did not go to this forum and did not know about the existence of the magic email address? Or does the fact that they have already unblocked some accounts not confirm that the problem is on the casino's side and the accusations are unfounded? Yes, if you analyze each case in detail, it turns out that someone, for example, used a VPN and thereby violated the rules, but these cases are in the minority, and in large numbers it is simply Rollbit's unwillingness to pay those who place sports bets. We do not know the reasons, but they definitely exist. There are too many similar cases to justify the casino
-snip-
It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
https://www.talkimg.com/images/2025/04/15/xJuPm.png
VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.
Yeah man, you're right — I honestly should’ve been more careful and actually read through the ToS properly. That’s on me, I’ll admit I messed up there.
That said, I didn’t do anything shady — I’ve got only one account, never tried to abuse anything, and I’m really hoping they’ll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.
Thanks for the input.
Since you've owned up to your mistake and even feel sorry about it, I guess the managment of the casino will temper justice with mercy and unrestrict your account and allow you to operate your the account normally again, for no one is above mistake.
What I did advice you to do is be calm and don't get too aggressive with them, definitely they will see reasons to unblock your account, and you can also talk with their campaign manager if you haven't, to help talk to team for you, this i believe will speed up the process of you gaining back access to your account, but also very important that you do not make same mistake again.
Thanks for the suggestion and reply. I just wanted to ask — who exactly do you mean by "campaign manager"? Is there someone specific I could try to reach out to?
So far, I've been in contact with holydarkness, who kindly forwarded my case to Razer. According to him, Razer said that any email sent to the compliance team will be handled — but it's been over two weeks, and I still haven't heard anything back from them. No updates, no confirmation, nothing.
I'm starting to get a bit nervous here because I honestly don’t know if my case is being looked at or if I’m being ignored.
Any advice would be appreciated.
I also wrote a letter, received a questionnaire in response, filled it out and according to them they were supposed to respond within 20 days, but there was no response on the 23rd. I wrote again, asking how my case was progressing, but there was still no response. Apparently, I need to open a complaint here and on other resources to attract attention to myself again. This is very annoying. The problem is in the casino, and you need to do various actions
They don't answer me anywhere. I filed a complaint with Casino Guru. They ignore it.
One thing is for sure though, Rollbit isn’t the kind of casino that would want to hold your money if they haven’t got something on you. Surely there would be something, it could have been misunderstood but, there is definitely a reason as to why you did find yourself in this position where you’re having to defend just how many accounts you’ve got on the casino. While you continue to pursue your case, just ensure to be sincere all the way and hope it gets resolved.
Judging by the number of similar complaints on all platforms - it is clear that Rollbit is a casino that is currently holding clients' money, in an outrageous way accusing them of creating second accounts and ignoring most requests. I repeat, I really hope that this is some kind of mistake, but even if it is, it will not be solved in so much time... What excuses can there be? You can say as much as you like that, for example, the players themselves are to blame and may have violated the rules, but the casino has not provided any evidence either publicly or personally to the players. To such questions, they simply ask to name their other accounts. Please be completely sincere yourself, do you not find your attempts to whitewash the casino funny?
Good day!
My nickname on the site - kofemaniac13
I deposited $100, then won about $700 and withdrew $400.I put $100 into my account, then won about $700 and tried to withdraw $400. They didn't withdraw this money, and the support team started persistently asking me to indicate my other accounts. I checked everything and can say with confidence that I couldn't have created another account for my second email, for example, even by accident. I have only one account where I log in through Metamask, where I passed the initial identity verification and made a deposit. At all these stages, the casino did not have any suspicions or questions about the duplicate. At the same time, when withdrawing funds, it turns out that they have information about the second accounts (that's how it is in the plural). At the same time, my account is still not limited, I can safely place bets with the previous limits, play in the casino, make deposits, the withdrawal request has not been canceled, they just tell me to name my other accounts. All this suggests that this is a deliberate delay, it is quite difficult to believe in any other reason for what is happening. I hope that this is still some kind of mistake and the support will check again and withdraw my funds and stop accusing me of creating duplicate accounts. I ask the casino representative to answer me.
My nickname on the site - kofemaniac13
I deposited $100, then won about $700 and withdrew $400.I put $100 into my account, then won about $700 and tried to withdraw $400. They didn't withdraw this money, and the support team started persistently asking me to indicate my other accounts. I checked everything and can say with confidence that I couldn't have created another account for my second email, for example, even by accident. I have only one account where I log in through Metamask, where I passed the initial identity verification and made a deposit. At all these stages, the casino did not have any suspicions or questions about the duplicate. At the same time, when withdrawing funds, it turns out that they have information about the second accounts (that's how it is in the plural). At the same time, my account is still not limited, I can safely place bets with the previous limits, play in the casino, make deposits, the withdrawal request has not been canceled, they just tell me to name my other accounts. All this suggests that this is a deliberate delay, it is quite difficult to believe in any other reason for what is happening. I hope that this is still some kind of mistake and the support will check again and withdraw my funds and stop accusing me of creating duplicate accounts. I ask the casino representative to answer me.
Were you contacting support via email or had a chat with live support? Could you specify us how you accessed Rollbit casino? I have looked at your post history, and you had problems with other casinos as well. One of your posts that caught my attention was about your experience with KYC verification. You were not able to do that because you have residence registration in one country, but physically you are in another. Maybe that is where problem comes from? Maybe you have accessed Rollbit from different IP, different locations, and casino connected all accounts that had any connection with IPs and locations with you? Maybe that is why they talk about "other accounts" ?
I am in a country that has no problems with blocking gambling sites and it is not on the list of prohibited countries anywhere. Therefore, I use my home Internet. There are no problems with this. As well as there are no problems with other casinos. All my claims were justified and resolved in my favor, including checking the KYС. I do not have to live in the country of registration. And judging by the latest complaints, they say this to almost everyone. This is a problem in the casino, not in the users, and it would be great to solve such problems in a few days, and not drag it out.
First, they wrote to me by mail and in the chat, then I sent a letter to the compliance department, from where I received a mini questionnaire in response, the questions to which are given below:
If you would like to formally complain, please provide the following:
Email address associated with your Rollbit account.
1 Rollbit user ID.
2 Your name and address.
3 Confirmation that you are willing to video KYC (via our third-party KYC provider, GetID) should this be required during the complaints procedure.
4 Summary of the issue including supporting evidence where appropriate.
5 Your proposed resolution should your complaint be upheld.
They promised to try to respond within 20 days.
In any case, I would warn anyone to make a deposit in this casino for now. There are so many similar complaints that there are only two options. Scam or failure. For now, I want to believe that it is the second option (I anticipate answers in the style - Why would such large companies scam? I have been in gambling for a long time and believe me, even larger companies have scammed)
Good day!
My nickname on the site.
I deposited $100, then won about $700 and withdrew $400. Then they didn't withdraw it, and the support team started persistently asking me to indicate my other accounts. I checked everything and can say with confidence that I couldn't have created another account for my second email, for example, even by accident. I have only one account where I log in through Metamask, where I passed the initial identity verification and made a deposit. At all these stages, the casino did not have any suspicions or questions about the duplicate. At the same time, when withdrawing funds, it turns out that they have information about the second accounts (that's how it is in the plural). At the same time, my account is still not limited, I can safely place bets with the previous limits, play in the casino, make deposits, the withdrawal request has not been canceled, they just tell me to name my other accounts. All this suggests that this is a deliberate delay, it is quite difficult to believe in any other reason for what is happening. I hope that this is still some kind of mistake and the support will check again and withdraw my funds and stop accusing me of creating duplicate accounts. I ask the casino representative to answer me.
My nickname on the site.
I deposited $100, then won about $700 and withdrew $400. Then they didn't withdraw it, and the support team started persistently asking me to indicate my other accounts. I checked everything and can say with confidence that I couldn't have created another account for my second email, for example, even by accident. I have only one account where I log in through Metamask, where I passed the initial identity verification and made a deposit. At all these stages, the casino did not have any suspicions or questions about the duplicate. At the same time, when withdrawing funds, it turns out that they have information about the second accounts (that's how it is in the plural). At the same time, my account is still not limited, I can safely place bets with the previous limits, play in the casino, make deposits, the withdrawal request has not been canceled, they just tell me to name my other accounts. All this suggests that this is a deliberate delay, it is quite difficult to believe in any other reason for what is happening. I hope that this is still some kind of mistake and the support will check again and withdraw my funds and stop accusing me of creating duplicate accounts. I ask the casino representative to answer me.