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Showing 20 of 29 results by konstantin92
I wrote to one of their emails, this is what they replied
[...]
could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?
[...]
could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?
I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide.
And that's a thing that I don't have the privilege right now: time.
Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday.
SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel.
Hi, I don't know what to do anymore, I'm losing hope of getting my money, my messages are not answered, I'm completely ignored. This is very bad, the amount is not small
Re: ⚠️ Rollbit Locked My Account & Withheld $20K Without Clear Reason ⚠️
@holydarkness
Please further this message to Razer if you can, I would appreciate it:
I have made every reasonable effort to resolve my account and withdrawal issues directly with your support and compliance channels over the past weeks. Despite my full cooperation, including providing alternative verification documents where possible, this matter remains unresolved and communication has stalled. As a result, I wish to formally notify you that unless a fair resolution is reached within the next 48 hours / 72 hours, I will be proceeding to file a formal case with The Foundation for the Representation of Victims of Online Gaming (SBGOK). This organization specializes in pursuing disputes against Curaçao-licensed operators through negotiations, ADR, and litigation where necessary. Given the value of my claim and the circumstances surrounding this situation, my case qualifies for their full litigation funding and support.I hope to resolve this matter without needing to escalate it externally, but I am fully prepared to proceed if no satisfactory action is taken promptly. I await your final response.
Please further this message to Razer if you can, I would appreciate it:
I have made every reasonable effort to resolve my account and withdrawal issues directly with your support and compliance channels over the past weeks. Despite my full cooperation, including providing alternative verification documents where possible, this matter remains unresolved and communication has stalled. As a result, I wish to formally notify you that unless a fair resolution is reached within the next 48 hours / 72 hours, I will be proceeding to file a formal case with The Foundation for the Representation of Victims of Online Gaming (SBGOK). This organization specializes in pursuing disputes against Curaçao-licensed operators through negotiations, ADR, and litigation where necessary. Given the value of my claim and the circumstances surrounding this situation, my case qualifies for their full litigation funding and support.I hope to resolve this matter without needing to escalate it externally, but I am fully prepared to proceed if no satisfactory action is taken promptly. I await your final response.
is it possible to file a class action lawsuit? my rollbit doesn't give me more than 8000 dollars, and they just ignore me
I wrote to one of their emails, this is what they replied
[...]
could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?
[...]
could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?
I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide.
And that's a thing that I don't have the privilege right now: time.
Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday.
SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel.
hi, i hope you can help because i can't contact this casino's support in any way, they completely ignore me
Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all?
No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account.
I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do.
As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into compliance@rollbit.com and that's it. No other channel [yet] unless circumstances demand.
I wrote to one of their emails, this is what they replied
"Sir,
We have already responded to your email on the 20th May.
Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).
You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with out licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.
We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.
We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.
We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.
Sincerely,
Rollbit Compliance Team"
could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money?
I believe we have answered our own questions. Plus if the individual who is complaining is an actual ARBER who does it professionally and does it with a group of people to escape detection, THEN we definitely know that they're not mere plebs like us that have gotten their accounts locked. The provider is actually trying to stop toxicity that's exploiting their system.
We are just speculating at this point since there is no confirmation that the alleged victim is an arber. The big issue here is that they never bothered to give him a proper answer which even Casino Guru pointed out.
For the complainants in the topic, we are. BUT holydarkness has OPENED OUR EYES and refusing its validity is stupidity. There's now a higher probability that those newbie/brand new accounts who were complaining were actually professional arbers who got their accounts locked by a common provider. The same complaints were made in Shuffle's thread made also by newbie/brand new accounts.
Quote
They responded in the Casino Guru thread and never bothered to close the case properly which is weird. Reasons like these made me stop gambling there completely since there are better alternatives out there.
Were the complaints in Casino Guru made by newbies/brand new accounts too? Or were they made by trustworthy individuals?
Hi, I created a topic about rollbit, look at it on this site and explain what I am guilty of when I bet on the top world championships? in particular on the Ligue 1 of the French championship? I have been ignored for more than a month!!!
Sorry, got distracted by other cases and IRL issue.
Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.
Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.
Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token
Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way?
Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day
Deliberately delaying the solution? In my opinion [since you asked for it], I don't think so. They simply choose a wrong strategy to funnel everything into one channel instead of distributing duties. But hey, they try a solution. If they finally see it doesn't work, they'll revert to the original one or revamp their dispute resolution method.
About their response, yes, the responses were poor, I've brushed it on many occasions. It could be better. It should be better. Throwing blanket response to their players is stupid and just unnecessarily escalate things instead of help deescalate situation during a dispute resolution attempt. I've made Razer know about this opinion of mine, and that's the extent of what I can do.
About rating them... well, not exactly my place to give rating.
If you're interested to try other casino [that don't use betby, just to be safe] instead of dwelling on this moot matter, though, I can try to reach some of my contacts to see if their marketing division would let you transfer your progress to their casino. If you want?
Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all?
It's been a month since I created a topic here about Rollbit, yesterday I wrote to them again and received this letter
"Sir,
We have already responded to your email on the 20th May.
Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).
You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with out licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.
We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.
We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.
We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.
Sincerely,
Rollbit Compliance Team"
I can’t understand what this means, and I still haven’t received an answer about what’s going on with my account and my money.
"Sir,
We have already responded to your email on the 20th May.
Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).
You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with out licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.
We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.
We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.
We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.
Sincerely,
Rollbit Compliance Team"
I can’t understand what this means, and I still haven’t received an answer about what’s going on with my account and my money.
Sir,
We have already responded to your email on 13th June.
Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).
You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with our licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.
We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.
We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.
We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.
Sincerely,
Rollbit Compliance Team
We have already responded to your email on 13th June.
Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).
You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with our licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.
We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.
We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.
We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.
Sincerely,
Rollbit Compliance Team
What does this mean? Did they give an answer? I received the same letter today, although they initially accused me of having other accounts on this site, then they started saying that I was marked by a sports line supplier, now AML, all this looks like a brazen theft of money!
Re: Rollbit Blocking My funds – False Multiple Accounts Claim
Hi, I also have a problem with Rollbit, they froze my account for more than 8000 dollars, I have not received a response from them for more than a month, they just ignore me. I placed bets on top world events, I think there were even bets on teams that this casino sponsored. But in the end they told me that I was marked by the provider of the sports betting line, I do not understand what the problem is. All this seems to me like attempts to take away my balance. Please tell me what bets did you make?
I also have an unresolved issue with rollbit for over a month. They haven't responded to me for over a month, although I sent them everything they asked for. At first they blamed me for having several accounts on their site, then they started saying that I was marked by the provider of the line for sports events, but they don't say what my fault is, they just ignore me for a long time. I have more than 8000 dollars on my account. But withdrawals are not available, deposits are not available, sports betting is not available and the casino is not available. I am simply ignored. What is my fault? I bet on top sports events and everything was fine until my balance was 8000 dollars, then the casino does not withdraw my money and does not answer me!
Sorry, got distracted by other cases and IRL issue.
Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.
Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.
Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token
Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way?
Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day
Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information?
Oh, sorry, I have not. I got distracted. Let me do it now.
Ok, I'm waiting for an answer, it's been a long time but rollbit still hasn't given me an answer
Sorry, got distracted by other cases and IRL issue.
Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.
Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token
Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information?
Oh, sorry, I have not. I got distracted. Let me do it now.
Ok, I'm waiting for an answer, it's been a long time but rollbit still hasn't given me an answer
I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw".
Let me try to page Razer later about this and see if he can arrange that. I have to go.
Let me try to page Razer later about this and see if he can arrange that. I have to go.
but it is still not clear to me why then they accuse me of allegedly having other accounts on their site, if the flag on my account was set by betby
Well, they didn't explain or add any point about multi-acc in their final verdict, did they?
I believe it's a template that Rollbit use to tell their players to reach their compliance team as they found issues with the account. Yes, it can and should be be better worded, I've ask Razer to consider about this, to tailor the response more personally and more specifically instead of hitting with random accusation, but I can't force him to do what I think should be done. And here we are.
Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information?
I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer.
I don't have a confiscated amount, all the money is on the rollbit balance. I would like to unlock the casino section and the ability to deposit and withdraw money
I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw".
Let me try to page Razer later about this and see if he can arrange that. I have to go.
but it is still not clear to me why then they accuse me of allegedly having other accounts on their site, if the flag on my account was set by betby
Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling.
About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting.
About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting.
I don't have access to the betting and casino sections. I also don't have access to withdrawals. I'm trying to contact the site's support, but they don't answer me anywhere. I would like to unblock the casino and be able to deposit and withdraw
I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer.
I don't have a confiscated amount, all the money is on the rollbit balance. I would like to unlock the casino section and the ability to deposit and withdraw money
Confirmed. Flagged by provider, namely: Betby.
What does this mean? Is this the answer rollbit gave you? They didn't say if they would unblock my account? And if the problem is on betby, then why did the casino block me supposedly because I have other accounts on their site?
Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling.
About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting.
I don't have access to the betting and casino sections. I also don't have access to withdrawals. I'm trying to contact the site's support, but they don't answer me anywhere. I would like to unblock the casino and be able to deposit and withdraw
I used vpn for security, before registration I asked support about the possibility of using vpn, they said that vpn can be used for security, but not to bypass registration from countries that are prohibited from using the site, the site does not prohibit registration and use from my country
What security are you talking about that make you use a VPN on a casino that can ask for your KYC verification at any time they want? It's like trying to lock your door with a thread 
If you are security conscious, then do not sign in to the casino at all.
A VPN will only make you look more suspicious. Try entering any bank when you are wearing a mask and see what will happen, even if you are innocent or just trying to prank
Hi, before registering I asked in the chat if it was possible to use a VPN, they answered that yes. I live in Russia and I do not have direct access to this site. I did not refuse to go through KYC and went through all the stages that they required, but at the moment they do not answer me either in the chat or to my messages by mail. I can not believe that such a large casino does not want to pay out a bet made on the French Championship, this is all very suspicious!
Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn.
Well, I can't categorically say or gives final judgement over this case but I just hope that HDK should get in touch with Razer and found out what the problem with that we would know what is actually wrong, besides you made mentioned about VPN, how this shouldn't be the cause as most casinos prohibits the use of VPN to access their site except for the ones that categorically state that they permits the uses of VPN. Snip
Kindly rephrase, I don't think I get the point you're asking here.
I used vpn for security, before registration I asked support about the possibility of using vpn, they said that vpn can be used for security, but not to bypass registration from countries that are prohibited from using the site, the site does not prohibit registration and use from my country
Confirmed. Flagged by provider, namely: Betby.
What does this mean? Is this the answer rollbit gave you? They didn't say if they would unblock my account? And if the problem is on betby, then why did the casino block me supposedly because I have other accounts on their site?