Hello, ladies and gentlemen. I am writing to you through an interpreter because I live in Ukraine and do not remember English very well. I hope you will forgive me.

I want to write that the site for 2 days can not withdraw my money. I immediately in all casinos pass verification that would be at the withdrawal of money I had no problems. So here. On the site was available to me 2 levels of verification where I successfully almost immediately after registration passed. Then I played played, then it worked and did not work to win. But always lost. Now with these bonuses I managed to win as for me a good amount of money. Thank you keno and blackjack. But the payment I can not get in any way because they demanded 3 level of verification.

https://i.ibb.co/w6fzcYQ/photo-2024-12-06-13-48-35.jpg
https://i.ibb.co/k9bT3yp/1.jpg

I successfully uploaded them, wrote that the verification is completed but I still can not withdraw the money. I write to support, support writes that you need to manually check. But it shows me that my verification has already been passed. There is no regulation on manual verification. Although 2 days have already passed since the order of payment and my uploading of documents. There is no exact answer

I understand everything perfectly well. But why are you doing this? Why are you stalling? I had 2 levels passed a long time ago, you checked everything quickly. Now the 3rd level was under consideration 2-3 hours but everything is in order and they can not pay me the money? Why is that? Can you solve it faster?

Thank you for your attention and for your promptness

Ser, how do you gamble and what sorts of games do you play? Slot-machines, Dice, or BlackJack/Cards? Because from your post-history, you also had problems with other casinos as well. It's either you win larger than average amounts of money and withdraw everything immediately after winning, or you're probably playing behind different IP Addresses through a VPN. I suggest that you use only one IP Address if you're playing behind a VPN. Don't change it and make the casino believe you're hiding something.

Good that your issue is resolved. You can always trust stake.com as if you are right, they will never scam you. One of the trusted site in which i truly believe.

By the way, why did you deposit 15,000$ on there or did you won that amount ? Remember that no matter how much you trust a platform, you should not deposit your life saving there. Just a general piece of thing which you should know.

Thank you thank you for telling the obvious truth

I feel violated on my private life to have sent twenty documents, to have taken selfies with different angles that they ask for, because yes even for the level 2 verification I had to redo 2 or three times my selfies. Put yourself in this position, we must see the identity card next to your face

THEY HAVE A LOT OF MY CONFIDENTIAL DOCUMENTS. IN THE END WHAT? NOTHING

I would never have sent these documents if my money was blocked with them. But unfortunately I have to because there is about $15000 currently blocked on my account. Months and months of savings for me.

Besides, why go to level 4 verification to prove that I do not use a multi-account? My sources of income are determinants to judge if I use a multi account or not?

I wouldn't say where I see the logic because the only one I see is not good. Your funds don't belong to them, you shouldn't have to send all those highly private and critical documents to them to get back your own funds. After a recent hack of their customer datas in november on top of that. https://stakecommunity.com/topic/64397-phishing-e-mail-scam-november-2022/
On the contrary, they should assist you the most they can, to be able to quickly recover your funds. If they still think you have used several accounts, they must say it and take a clear decision about that, but rejecting official documents proving your identity with no valid reason in order to keep your funds, is dishonest, unprofessional and fraudulent. I don't think any court would agree with that. And I would add that this article from "help.stake.com" and those so-called requirements described into it, don't belong to the TOS accepted by the customers before sending their funds and playing there, and are even mostly unknown by the most experienced ones.

This is unfortunate case, support should've just help you to find feasible solution.
BTW, if you can't find alternative documents you may use tax information or statement by related government agencies ? 🤔

Small update of my case. Stake asks me to verify my account at level 4 to access it to unlock my account following a suspicion of multiple accounts.

I had no KYC, I hardly passed the 3 levels. Many documents requested.

For level 4 they ask me for a payslip. Being self-employed, I declare my turnover quarterly.
I sent them a quarterly statement of turnover, the only document to prove my professional income.

They refuse the document. They don't understand that I'm not an employee.

it really drives me crazy, my nerves are going to explode and I'm going to explode everything.
Each time they find excuses to refuse my documents.
Is there anyone from their team here?

Have you tried submitting your Annual Tax Return, Bank Statement, and profit and loss statements?  I read from one of the articles online that these 3 Types of documents can be used as proof of income.  You can read more here: https://bungalow.com/articles/how-to-show-proof-of-income-when-youre-self-employed

It is really hard to produce proof of income when one is a freelancer or self-employed, you can also inquire if they will accept the following document to prove your source of funds before gathering and preparing those documents.

You can also check this article to have more ideas: https://lili.co/blog/proof-of-income-self-employed

Always inquire first before doing anything so that you won't waste any effort while preparing these documents.

Only Stunna can help you now. but he's probably busy because he was last active on december 10th.
Maybe you just need a little patience to wait for Stunna online.
Don't worry, if you don't use multiple accounts, your problem will be solved soon. it only takes a few days

Yes but Stunna doesn't respond yet.

But since, you've mentioned that you don't have other accounts then you could just rest assure that your account will be release soon. It seems like Stunna hasn't responded yet because he isn't online since Dec. 10. I suggest that you wait at least until Stunna came back to respond more on your issue. I guess, she'll probably provide some leeway for the document you've sent especially that you're self-employed and won't be able to provide a payslip.

I didn’t really follow your case, but did you already contact Stunna? He is pretty active on this forum and may be able to help you out with the issues you are having.
The wager requirements for the bonus drops are way too high for me, but a lot of people on this forum are be able to claim them so the requirements will probably only go up.

have you tried contacting @Stunna?

maybe if you don't use multiple related accounts you don't need to worry, everything will be done, but it only takes time because the team might be busy.
try to tell your problem to @stunna, he is the one who can directly connect your problem to the team