Unfortunately, there are some gangs of abusers, and they do everything against a casino so they can get paid. Some people use some kind of software to calculate the outcomes of their bets, and then they start placing bets knowing they might get flagged. They know that they are going to get caught if they use mediation services like Askgambler. They choose Askgambler as a last option, and I guess they don't expect much from Askgambler except for creating some pressure on the casinos.

I wonder why people do not complain about a casino that has never had a campaign here. There are hundreds of casinos out there, and most of us don’t even know their names. However, as soon as a casino comes to this forum and begins promotions, accusations of scams start to pop up. It feels like a group of people targets new casinos that join this forum to create pressure to get paid.

@rynnz, you are already proven as an abuser by the odds provider Betby. You had also faced issues on Betpanda and submitted a complaint on Askgamblers about it. Betpanda team had provided evidence of your wrongdoing to Askgamblers, and they had marked the accusation as resolved.

I can see that the sportsbook odds provider of MoneyTree is also Betby. Therefore, it was obvious that you would face issues here as well. The decision was made by the odds provider Betby, you have been marked as an abuser two times already by them. Don't expect to get back your funds. A free advice for you, don't play at any sportsbook where the odds provider is Betby.

I don't really get your scam accusation well. You said they accused you of value or arbitrage betting, but then you go on to share the arbitrage tips which actually implies that you did arbitrage betting.
So why do you think casino was wrong from blocking your withdrawal? Help me understand. Maybe I am missing something

It’s pretty obvious that this is not the only value bet you have made. You made a €1400 profit from a ~€174 deposits. So, you must have made many value bets to earn that much. Why did you only share this bet?

I said it before, I don’t consider value betting or arbing cheating, but sportsbooks obviously don’t agree with this. In any case, they should at least let you withdraw your initial deposit before blocking your account.

The support team has already told you what you did, which you know. If you have more detailed screenshots of the conversation, you can share them so that we can understand your case in more detail. Before you bet on any site, you should have been aware of the rules of that site. If you have any evidence to prove that your bet was legal, please share it. And I think Moneytree should allow the user to withdraw his deposited funds and then freeze the remaining funds.

As far as I know, they will not do anything like this. I don't understand the kind of problem you posted here. Do you have a website to prove it? Hey, what problem has happened that you need to show proof of? If there is a problem, you can post about solving that problem. They will help you to solve the problem. I don't know how effective your screenshot is, but moneytree.games will see it. If there is a problem, they will solve it, no need to worry.

Can you tell us more about your betting preferences? What kind of game are you placing your bets on? I know you don't have access to your account anymore, so posting screenshots of those betting habit is impossible, but perhaps you have similar activities in other casinos? Which access to the betting history you can provide? It might help us gain a better insight for their basis of allegation.

Hello,

Apologies for the delayed reply and the inactivity of our Support in replying to your case.

However, the details I can provide you with are as follows:

The clause of our Terms & Conditions which was breached is the following one:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

Our Sportsbook provider Betby carries out the investigation and gives us general information of the outcome, so I can only share with you the information which they provide us. They informed that they detected multiple suspicious bets of varying nature flagged, which led to the investigation.

We do understand that this is not the outcome you were looking for, but unfortunately the Terms have been breached and this is the end result.

Sincerely speaking from the screenshot I didn't see anything reasonable as complaints over there, again seems you have not captured the previous community with the support rather saying "you should contact them via mail. Well, I may not know how long this has been lingering but you should have first Posted on their Ann thread to drag their attention before creating this accusations, again why did you pass kyc before going further making deposit since casinos are very much sensitive whenever there is a huge winning from their site and they wouldn't be that taking things slightly with you whenever funds is involved.

Yeah, that's quite established. I've mentioned it in other threads against them. I currently working a hard labor to try to "manually" solve cases against them best I can. Yours though, I won't touch without futher details.

I think you should add some more context on your activity on their site : some sort of chronological history of your betting activity after the deposit, if you were doing sportsbets, eventually what kind of ( I mean main events or secondary sports that sometimes are involved in fixed matches), rather than playing casino games or both; if you claimed welcome bonus or other kind of bonus/promotions ( that in my experience are the main reason of accounts being blocked/limited) or if you deposited and played straight away; if your bankroll growth was due to a big win or if it was a steady one...

Just to allow us to have a wider picture of the whole situation.

Just wondering, why have you waited 7 months before creating this thread? Up to 3 months is more than enough time for investigation or security check. They have taken too much time already. As 'Zwei' has said above, you may not see any positive outcome here. Moreover, they won't refund your deposit. And you won’t get any proper explanation from them. Their reputation is too bad in the mediators as they always fail to provide evidences to justify their decision. You will find most of the complaints as unresolved against Betpanda in the mediators.

All casino even the most established have a lot scam accusation on cg and ag because most of the cases doesn’t have enough evidence that will make casino suffer with bad reputation.

Betpanda is active here especially on promotion. The representative might give us a clear update on what’s really going on your case.

I’m interested to see if betpanda will answer old concerns on the forum.

i'm sorry for your loss OP, but i don't think you are going to get anything out of them here on the forum either, they just don't care, and the fact that they have ignored both your casinoguru and askgamblers complaints only proves that.

can you please reupload the images to https://www.talkimg.com instead?

Just curious, is the image you share on "PM/Chat Logs" the only conversation you've had with their support?

I am assuming they are investigating something, but it is concerning that this has been going on for 7 months, and they didn't even maintain contact with you or make contact with casino.guru and askgamblers when they contacted them after you posted your issue there.

Anyway, I'll try to PM their forum representative, perhaps they might address this issue if they see the message when they log in to the forum again.

It seems Rollbit has a positive impact on this forum. It's hard to believe they would scam you for $8500. Nowadays, the multi-account issue excuse is increasing. I am just curious; is there any way to cheat a casino through multiple accounts? If so, then the casino should provide proper evidence of how the user has cheated them. At least they should explain to the victim.

Op, did you talk them through forum PM or have you tried to reach them through their announcement thread? If not, then try to reach them through forum PM and talk to their announcement thread. Hope Rollbit will resolve your issue. Before taking any action, we need to hear from both parties.

Umm... If it's not too much to ask, I'll wait for 5 more working days before I try to reach Razer personally to get him to see your case? Which means Monday next week. Hopefully you'll get a reply before Monday [next week], so we can be a bit assured that Rollbit's newest approach is working.