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Showing 18 of 18 results by Arbus1nka
The problem here is not the memory space needed to store the flag. Rather you waited for too long to raise your complaint. If you complained right away, they'll send their team to address the matter and double-check the flag, perhaps even argue to the provider. But after this much period, the details from the provider are no longer available. Even if BK8 want to investigate, there were no longer materials to be investigated. Thus, they resort to the initial call, of which I think is kinda justified.
Someone waited for eight months to dispute because they don't know they can raise a complaint? What did you do all this time? I'm seriously asking here because I want to know what have you done and what happened during those time. This is an anomaly on SA board as we're frequenting in people raising complaint for a 24 hours delayed withdrawals. Wait... cross that, there was also a case where someone waited for one year. But focusing on yours, to oversimplify the matters, there is no more things that BK8 can do, the time-window to investigate the flag raised by the provider has gone, the factors that made the provider to raisee such flag were no longer available for them to assess or contest. Their hand were just as tied as yours and us.
Remind me again if your initial deposits has been returned or some were confiscated?
Someone waited for eight months to dispute because they don't know they can raise a complaint? What did you do all this time? I'm seriously asking here because I want to know what have you done and what happened during those time. This is an anomaly on SA board as we're frequenting in people raising complaint for a 24 hours delayed withdrawals. Wait... cross that, there was also a case where someone waited for one year. But focusing on yours, to oversimplify the matters, there is no more things that BK8 can do, the time-window to investigate the flag raised by the provider has gone, the factors that made the provider to raisee such flag were no longer available for them to assess or contest. Their hand were just as tied as yours and us.
Remind me again if your initial deposits has been returned or some were confiscated?
What have I been doing all this time... I just accepted that my winnings were stolen. If you go to this site, there are no options to dispute anything. Also, there is no description that "there are forums that can investigate your case, but hurry up, because you do not have much time for this..." I am completely illiterate in such matters! However, I do not see any reasonable reason to leave me guilty, just because I did not write a complaint the next day! Any period less than a year can not be "too old"
Why do you think that the data from the provider is no longer available??? Is the provider still not used by this casino? There is no logic in deleting such data! As well as referring to the statute of limitations of the case and therefore DO NOTHING! How convenient, referring to the provider...
I ask you to look at this case again. You have my description of the relationship with the casino. They also confirmed all this. At this stage, you think that everything is in order??? Personally, from this moment on, the casino's actions seem extremely negative to me!
But you are an expert in these matters and can admit that I could theoretically have violated some casino rules after the 4th deposit... And you begin to investigate the case. You ask the casino a basic question, to which you receive the answer "we did it because it is correct". But why is it correct, you receive the answer - "it was a long time ago and we cannot verify anything". If you cannot verify anything, then you must admit that this confiscation of winnings without evidence is completely illegal!
Now I do not even know the question, why in the support chat they did not even give me a chance for a review, but when filing a complaint on this site, it suddenly appeared... Just imagine that now we are in court! Imagine that I am sitting as a victim and pointing out that my money was brazenly stolen!!! The casino replies that the client did something that we did not like, but we cannot tell you now what he did. How can you not? but it is not us who are to blame, but our partner and that he deleted the data. Who accepted the deposit??? The casino or your provider??? CASINO! Why does any answer in the style of "our provider decided so" suit everyone???
I ask you not to point out to me anymore that I wrote my complaint too late! 6 months is not a long period at all!
At this stage, I would really like you to invite a representative of the bookmaker. Once again, they recorded that the casino stole all my winnings, but cannot provide any evidence of my violation! Even if this was an obvious mistake, which would have been quickly resolved upon review, the casino simply cannot verify this now. Then how will the casino behave??? Please, bookmaker representative, write your answer again!!! You stole my winnings after the 4th deposit and you have no evidence of my violations (if any), will you insist on yours that the confiscation of the winnings was necessary??? or will you now reconsider your decision???
holydarkness - you ask me "did they return my deposit to me?" Let's count carefully!
If all bets before my account was blocked and withdrawals were successfully processed, count as normal, then it turns out that the problems began only after the last two deposits. Everything that was before my account was recognized as "abnormal" is not subject to revision!!! The last two deposits were 1000 usdt and then another 45 usdt. After these deposits, the casino considered that I violated their rule and decided to cancel my winnings. Thus, my deposits were 1045 usdt, and they withdrew only 152 usdt to me and it turns out that such a favorable (in favor of the casino) mathematics was made based on the calculation of all deposits for the entire period of activity. So at what point were the casino rules violated (if they were violated)? At what point did you already decide that you would not pay me?
I want to draw your attention to the order of things. Everything that was done before the violation, it turns out is not a violation! And if you, Casino, want to seem fair, loudly shouting "we gave back the amount of all deposits for the entire period", then you are wrong in this case too! Because my last deposits, after which I did not receive payments - 1045usdt - and they returned me only 152usdt! No matter how you twist this case, but if you insist that the bets made by me after the violation was recorded should be canceled, you still owe me my deposit!!!
I am actually merely explaining to you in as much details I can give from the supporting evidence and their explanation they gave to me, about why they can't explain in details what you did wrong, instead of saying you're guilty. Though, to be fair, I do wondered why the long time, as it make things even more complicated compared to if the dispute raised soonest possible [the casino can then inquire to their provider].
About that question of deposits... it's actually my attempt to establish you both a common ground. I'll just assume from those long and expressive words you gave, that puts you to 900 USD-ish. Let me ask more details to the casino as they probably can give a better and more accurate data.
holydarkness, Do you think this discussion has stopped!?
Is there no more hope for a review of the case?
I'm still waiting for a response from the bookmaker's representative...
But it looks like his response in the style of "we can't check anything right now" means that they are not going to return the money they stole from me
oh 
I am actually merely explaining to you in as much details I can give from the supporting evidence and their explanation they gave to me, about why they can't explain in details what you did wrong, instead of saying you're guilty. Though, to be fair, I do wondered why the long time, as it make things even more complicated compared to if the dispute raised soonest possible [the casino can then inquire to their provider].
About that question of deposits... it's actually my attempt to establish you both a common ground. I'll just assume from those long and expressive words you gave, that puts you to 900 USD-ish. Let me ask more details to the casino as they probably can give a better and more accurate data.
yes, you explained everything clearly. Now everything is clear. i needed to do everything faster.
But i hope that the bookmaker's representative will write his answer. Because the situation has become ugly.
Well... I'll beg to differ. Normally, people will go to a length and try to find ways to get what's rightfully theirs if they're not the wong one instead of sitting idly for almost eight months. Simply googling "BK8 scam" will pull the forum into one of the top-most result. You accidentally found this forum after that long duration... makes me wonder what efforts had you exhausted.
But, a more pressing concern following that 238 days is that they can't explain the matter due to the age of the case. In my previous post addressing them, following their PM to me with a proof to substantiate their claim, I told them that though it did substantiate the claim, it doesn't explain. And now upon noticing that the case was from eight months ago and you just bring it here now, I understand when they said they can't show me the explanation of the flag given by the provider, because it's no longer on the record.
But, a more pressing concern following that 238 days is that they can't explain the matter due to the age of the case. In my previous post addressing them, following their PM to me with a proof to substantiate their claim, I told them that though it did substantiate the claim, it doesn't explain. And now upon noticing that the case was from eight months ago and you just bring it here now, I understand when they said they can't show me the explanation of the flag given by the provider, because it's no longer on the record.
I didn't even know that you can create complaints about casinos. Just like I didn't know that casinos can not pay!
It turns out that the provider issued some kind of flag. Which I am sure is wrong. But we don't know what is in this flag, because it was so long ago...
Do you understand how important this information is?! Several lines of text. Minimum memory size. What is the logic behind not saving such important information???
Or do they just have nothing to present to you and come up with such nonsense...
if these were amounts 1000 times more. And I would have a reason to hire a lawyer and go to a real court. Is 238 days a lot? Is there even one crime in the world for which the statute of limitations is less than a year?
Now the bookmaker is asked specific questions, and they refer to the statute of limitations of the case???
Absurdity after absurdity. At first, they refused to pay me after the 4th deposit and only when my account started winning. And now they have a flag hanging, but it is not known which one because the case is so long ago...
holydarkness, I see that you want to help me. But the situation is what it is.
I am not sure, but from the outside the situation looks like this - the casino has no evidence, except for the flag, about which nothing is known!? At the same time, they admit that the winnings were canceled! This directly indicates that in this case the casino stole the winnings from the account without evidence!!!
Dear bookmaker representative, BK8.Official, I hope that you cannot assume that I somehow miraculously found out that for some unknown reason, you do not store information about players who were previously blocked! I am sure that this is the most important information for any bookmaker!!! And it also cannot create gigantic amounts of memory. Or do you have so many "abnormal" players that you do not have enough memory to store information??? this is scary... In any case, your position is now extremely unconvincing and I ask you to return my honestly won money to me!!!
The problem here is not the memory space needed to store the flag. Rather you waited for too long to raise your complaint. If you complained right away, they'll send their team to address the matter and double-check the flag, perhaps even argue to the provider. But after this much period, the details from the provider are no longer available. Even if BK8 want to investigate, there were no longer materials to be investigated. Thus, they resort to the initial call, of which I think is kinda justified.
Someone waited for eight months to dispute because they don't know they can raise a complaint? What did you do all this time? I'm seriously asking here because I want to know what have you done and what happened during those time. This is an anomaly on SA board as we're frequenting in people raising complaint for a 24 hours delayed withdrawals. Wait... cross that, there was also a case where someone waited for one year. But focusing on yours, to oversimplify the matters, there is no more things that BK8 can do, the time-window to investigate the flag raised by the provider has gone, the factors that made the provider to raisee such flag were no longer available for them to assess or contest. Their hand were just as tied as yours and us.
Remind me again if your initial deposits has been returned or some were confiscated?
What have I been doing all this time... I just accepted that my winnings were stolen. If you go to this site, there are no options to dispute anything. Also, there is no description that "there are forums that can investigate your case, but hurry up, because you do not have much time for this..." I am completely illiterate in such matters! However, I do not see any reasonable reason to leave me guilty, just because I did not write a complaint the next day! Any period less than a year can not be "too old"
Why do you think that the data from the provider is no longer available??? Is the provider still not used by this casino? There is no logic in deleting such data! As well as referring to the statute of limitations of the case and therefore DO NOTHING! How convenient, referring to the provider...
I ask you to look at this case again. You have my description of the relationship with the casino. They also confirmed all this. At this stage, you think that everything is in order??? Personally, from this moment on, the casino's actions seem extremely negative to me!
But you are an expert in these matters and can admit that I could theoretically have violated some casino rules after the 4th deposit... And you begin to investigate the case. You ask the casino a basic question, to which you receive the answer "we did it because it is correct". But why is it correct, you receive the answer - "it was a long time ago and we cannot verify anything". If you cannot verify anything, then you must admit that this confiscation of winnings without evidence is completely illegal!
Now I do not even know the question, why in the support chat they did not even give me a chance for a review, but when filing a complaint on this site, it suddenly appeared... Just imagine that now we are in court! Imagine that I am sitting as a victim and pointing out that my money was brazenly stolen!!! The casino replies that the client did something that we did not like, but we cannot tell you now what he did. How can you not? but it is not us who are to blame, but our partner and that he deleted the data. Who accepted the deposit??? The casino or your provider??? CASINO! Why does any answer in the style of "our provider decided so" suit everyone???
I ask you not to point out to me anymore that I wrote my complaint too late! 6 months is not a long period at all!
At this stage, I would really like you to invite a representative of the bookmaker. Once again, they recorded that the casino stole all my winnings, but cannot provide any evidence of my violation! Even if this was an obvious mistake, which would have been quickly resolved upon review, the casino simply cannot verify this now. Then how will the casino behave??? Please, bookmaker representative, write your answer again!!! You stole my winnings after the 4th deposit and you have no evidence of my violations (if any), will you insist on yours that the confiscation of the winnings was necessary??? or will you now reconsider your decision???
holydarkness - you ask me "did they return my deposit to me?" Let's count carefully!
If all bets before my account was blocked and withdrawals were successfully processed, count as normal, then it turns out that the problems began only after the last two deposits. Everything that was before my account was recognized as "abnormal" is not subject to revision!!! The last two deposits were 1000 usdt and then another 45 usdt. After these deposits, the casino considered that I violated their rule and decided to cancel my winnings. Thus, my deposits were 1045 usdt, and they withdrew only 152 usdt to me and it turns out that such a favorable (in favor of the casino) mathematics was made based on the calculation of all deposits for the entire period of activity. So at what point were the casino rules violated (if they were violated)? At what point did you already decide that you would not pay me?
I want to draw your attention to the order of things. Everything that was done before the violation, it turns out is not a violation! And if you, Casino, want to seem fair, loudly shouting "we gave back the amount of all deposits for the entire period", then you are wrong in this case too! Because my last deposits, after which I did not receive payments - 1045usdt - and they returned me only 152usdt! No matter how you twist this case, but if you insist that the bets made by me after the violation was recorded should be canceled, you still owe me my deposit!!!
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4 - 45 USD 52f694abbf8193f34eb0e4dfcbf24e35b8c32a6d759a615a0cb76505a0a6d36d
[...]
4 - 45 USD 52f694abbf8193f34eb0e4dfcbf24e35b8c32a6d759a615a0cb76505a0a6d36d
[...]
https://tronscan.org/#/transaction/52f694abbf8193f34eb0e4dfcbf24e35b8c32a6d759a615a0cb76505a0a6d36d
https://talkimg.com/images/2025/07/02/UwnGlH.jpeg
OP, can you help us understand here when was the last time you played? And were you actively playing on BK8? Your latest deposit, according to the info you provided yourself and tronscan, shows us that it's over 238 days ago. Help us understand this.
That's right, the date of the last deposit corresponds to the date of my last interaction with the casino.
That day I was sent to fuck off and my money was stolen.
I could no longer log into my account, and any requests in the support chat had automated responses.
The fact that so much time has passed only means that ordinary people simply accept the fact that their money was stolen and can do nothing! I accidentally found out that such a forum exists and that a bookmaker representative responds to complaints.
As soon as I found out, I immediately wrote this complaint.
Well... I'll beg to differ. Normally, people will go to a length and try to find ways to get what's rightfully theirs if they're not the wong one instead of sitting idly for almost eight months. Simply googling "BK8 scam" will pull the forum into one of the top-most result. You accidentally found this forum after that long duration... makes me wonder what efforts had you exhausted.
But, a more pressing concern following that 238 days is that they can't explain the matter due to the age of the case. In my previous post addressing them, following their PM to me with a proof to substantiate their claim, I told them that though it did substantiate the claim, it doesn't explain. And now upon noticing that the case was from eight months ago and you just bring it here now, I understand when they said they can't show me the explanation of the flag given by the provider, because it's no longer on the record.
I didn't even know that you can create complaints about casinos. Just like I didn't know that casinos can not pay!
It turns out that the provider issued some kind of flag. Which I am sure is wrong. But we don't know what is in this flag, because it was so long ago...
Do you understand how important this information is?! Several lines of text. Minimum memory size. What is the logic behind not saving such important information???
Or do they just have nothing to present to you and come up with such nonsense...
if these were amounts 1000 times more. And I would have a reason to hire a lawyer and go to a real court. Is 238 days a lot? Is there even one crime in the world for which the statute of limitations is less than a year?
Now the bookmaker is asked specific questions, and they refer to the statute of limitations of the case???
Absurdity after absurdity. At first, they refused to pay me after the 4th deposit and only when my account started winning. And now they have a flag hanging, but it is not known which one because the case is so long ago...
holydarkness, I see that you want to help me. But the situation is what it is.
I am not sure, but from the outside the situation looks like this - the casino has no evidence, except for the flag, about which nothing is known!? At the same time, they admit that the winnings were canceled! This directly indicates that in this case the casino stole the winnings from the account without evidence!!!
Dear bookmaker representative, BK8.Official, I hope that you cannot assume that I somehow miraculously found out that for some unknown reason, you do not store information about players who were previously blocked! I am sure that this is the most important information for any bookmaker!!! And it also cannot create gigantic amounts of memory. Or do you have so many "abnormal" players that you do not have enough memory to store information??? this is scary... In any case, your position is now extremely unconvincing and I ask you to return my honestly won money to me!!!
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4 - 45 USD 52f694abbf8193f34eb0e4dfcbf24e35b8c32a6d759a615a0cb76505a0a6d36d
[...]
4 - 45 USD 52f694abbf8193f34eb0e4dfcbf24e35b8c32a6d759a615a0cb76505a0a6d36d
[...]
https://tronscan.org/#/transaction/52f694abbf8193f34eb0e4dfcbf24e35b8c32a6d759a615a0cb76505a0a6d36d
https://talkimg.com/images/2025/07/02/UwnGlH.jpeg
OP, can you help us understand here when was the last time you played? And were you actively playing on BK8? Your latest deposit, according to the info you provided yourself and tronscan, shows us that it's over 238 days ago. Help us understand this.
That's right, the date of the last deposit corresponds to the date of my last interaction with the casino.
That day I was sent to fuck off and my money was stolen.
I could no longer log into my account, and any requests in the support chat had automated responses.
The fact that so much time has passed only means that ordinary people simply accept the fact that their money was stolen and can do nothing! I accidentally found out that such a forum exists and that a bookmaker representative responds to complaints.
As soon as I found out, I immediately wrote this complaint.
To be fair and transparent... I'll address this one, once, publicly. BK8 sent me the supporting evidence for their claim above. But... BK8.Official, I'm afraid I have to say that I agree with the sentiment of the overseers here. Though your supporting evidence sent to me did substantiate your claim, it doesn't explain and/or justify the confiscation.
Were there a specific violation that the player did with his gambling activity, or other evidence you can show me [either for my eyes only or publicly here], that explains that the steps you take is needed, necessary, and/or justified?
Were there a specific violation that the player did with his gambling activity, or other evidence you can show me [either for my eyes only or publicly here], that explains that the steps you take is needed, necessary, and/or justified?
What can happen next?
i.e. we just create a topic with a complaint, and then a bookmaker representative comes down from heaven and leaves a comment. right!?
is there no way to influence him?
it turns out they answered me:
"Dear player. YOU made bets with us and we thought that you are not a normal player. While you were losing, we did not apply the deposit refund rule, because we would have to cancel the bets you lost. But as soon as it turned out that your balance became positive, we decided to cancel your bets! Please do not pay attention to the fact that you had 4 deposits and 3 withdrawals earlier, the check works as fairly and honestly as possible!"
Is everything correct???
Will this topic simply end up remaining in history forever? Or will the bookmaker be marked as "THIEF"?
I'm in talk with them. It'll be a slow one as it has to be done through PM and there will be delays where they're off of the forum and didn't notice the reply, etc., instead of what happens with other casinos where I am assigned with the direct contact of their staffs [yes, some assign more than one contacts] where I can nudge whenever I want.
But point is, I am still trying to have a talk with them regarding this. So it's probably best to wait before losing hope and drawing conclusion.
ok. we'll wait
Thank you for everything you do!
To be fair and transparent... I'll address this one, once, publicly. BK8 sent me the supporting evidence for their claim above. But... BK8.Official, I'm afraid I have to say that I agree with the sentiment of the overseers here. Though your supporting evidence sent to me did substantiate your claim, it doesn't explain and/or justify the confiscation.
Were there a specific violation that the player did with his gambling activity, or other evidence you can show me [either for my eyes only or publicly here], that explains that the steps you take is needed, necessary, and/or justified?
Were there a specific violation that the player did with his gambling activity, or other evidence you can show me [either for my eyes only or publicly here], that explains that the steps you take is needed, necessary, and/or justified?
What can happen next?
i.e. we just create a topic with a complaint, and then a bookmaker representative comes down from heaven and leaves a comment. right!?
is there no way to influence him?
it turns out they answered me:
"Dear player. YOU made bets with us and we thought that you are not a normal player. While you were losing, we did not apply the deposit refund rule, because we would have to cancel the bets you lost. But as soon as it turned out that your balance became positive, we decided to cancel your bets! Please do not pay attention to the fact that you had 4 deposits and 3 withdrawals earlier, the check works as fairly and honestly as possible!"
Is everything correct???
Will this topic simply end up remaining in history forever? Or will the bookmaker be marked as "THIEF"?
when you say "abnormal" what exactly do you mean?
Most likely, they will not disclose the actual reason for what was considered 'abnormal' was that which violated the rules of BK8 through your account and activity. can any casino steal money like this, just by writing that we consider it "abnormal"?
There is a reason behind that but it's up to them to tell you what is the actual thing you did that made you breach their TOS. But I guess that ends there, you'll only get what they have decided to refund to you based on your accounts LTV.Do you think that while I was losing my first deposits, the casino didn't consider me an abnormal player?
They didn't have an idea to cancel my lost bets and return my deposit???
Personally, I don't understand what exactly I violated! Because I made normal bets every evening!
This is a real scam!
Dear valued members,
The member in question was detected as abnormal by the SBO provider; therefore, the account was suspended. The account was flagged by the provider upon the member's third deposit. We subsequently disqualified the winnings and returned the deposits to match the account's lifetime value (LTV) deposit. The member made four deposits totaling 2,245 USDT and withdrew three times, also totaling 2,245 USDT; thus, no funds were taken from the member.
The claim of SGD 1,000 (approximately USD 785, but in fact only USD 668.75) is inaccurate, as it includes bonuses that are available only to legitimate members. The actual amount of disqualified winnings is USD 514.60.
We regret to inform you that we are unable to reopen the account or return more than the account's LTV due to a breach of our Terms of Service.
Sincerely,
BK8.Official
The member in question was detected as abnormal by the SBO provider; therefore, the account was suspended. The account was flagged by the provider upon the member's third deposit. We subsequently disqualified the winnings and returned the deposits to match the account's lifetime value (LTV) deposit. The member made four deposits totaling 2,245 USDT and withdrew three times, also totaling 2,245 USDT; thus, no funds were taken from the member.
The claim of SGD 1,000 (approximately USD 785, but in fact only USD 668.75) is inaccurate, as it includes bonuses that are available only to legitimate members. The actual amount of disqualified winnings is USD 514.60.
We regret to inform you that we are unable to reopen the account or return more than the account's LTV due to a breach of our Terms of Service.
Sincerely,
BK8.Official
when you say "abnormal" what exactly do you mean?
can any casino steal money like this, just by writing that we consider it "abnormal"?
You yourself write that I made several deposits and several withdrawals. And while I was losing, you considered my behavior normal???
As soon as I won money, you considered my behavior "abnormal"?!
Here you are writing a comment like this. Try reading it again from the outside. Does this seem normal to you at all??? The client made several deposits and several withdrawals and everything was fine! At what point, suddenly, do you decide that you don't have to pay after the 4th deposit, under the pretext of "abnormal player"
looks like you ll probably get something like this too
It seems most of the casinos are scammers in your book.
People should understand that if most casinos block/limit a player, the problem is not from the casino side, but it is the player who has the problem. You had problems with Bk8, BC game, Xyes, and probably in many more casinos, which you did not post here, probably because they are not available on this forum. I wish I could share what I have seen with my own eyes. But that won't be professional. I would ask you to stop what you've got limited in the casinos and be fair.
They put up a fake license, said they have over 800,000 users and 29k X followers even though only 20 are verified and they follow 5.
Umm... but the player above did flagged for value, not arbing. The one arbing is the other guy whose case I oversee, darwstall [of which I'll address to the thread today, after I made my round to reply threads from bottoms up].
at some point I stopped understanding, are you discussing my case specifically or some other previous ones?
as far as I can see, the bookmaker's representative has not yet written a response to my complaint!?
or was the response sent to you in private messages?
I'm confused.
OP, can you please add supporting evidence to your case? I just updated my list yesterday and have to mark yours as "invalid" due to the lack of supporting evidence. If you can substantiate by the email being referred here or perhaps [though I doubt we can have it, as you're quite likely locked out before being able to make any screenshot] your account transaction history?
I'll mark it as "in progress" following a substantial proof and begin hunting them down to get to the bottom of this case.
I'll mark it as "in progress" following a substantial proof and begin hunting them down to get to the bottom of this case.
I provided evidence of my transactions.
I can only try to access my account in the chat and get a response from the assistant in the chat that the account is blocked.
Let's listen to the comments of the company representative, I see that he was online today. I am sure that he could not ignore a letter from you.
The announcement about the need to pass verification was on the platform itself. Then the whole conversation in the chat with support.
I did not agree with this decision, NO.
But they made it clear to me that I should take what they give and there will be no more discussion.
I did not agree with this decision, NO.
But they made it clear to me that I should take what they give and there will be no more discussion.
Noted, I'll try to invite them here and get them to tell us their version, and/or why they enforce such settlement without your consent. Just... don't touch the fund yet, don't withdraw it from that newly created account to your wallet. That can be perceived as a consent to settle.
I don't have any screenshots from my account because it is blocked for entry.
The conversation in the support chat is more like a conversation with a robot - "our team is highly professional, we checked your account several times, you have definitely violated our rules, that's how it is, we hope for your understanding"
I was confronted with the fact that they will not give me the money, and what the violation is, is unknown...
I saw on this forum, exactly the same cases with BK8 were sorted out. The account is blocked by mistake, and then no technical support is going to check anything.
I hope the representative of the BK8 company will write to the right place and help solve this problem!
The conversation in the support chat is more like a conversation with a robot - "our team is highly professional, we checked your account several times, you have definitely violated our rules, that's how it is, we hope for your understanding"
I was confronted with the fact that they will not give me the money, and what the violation is, is unknown...
I saw on this forum, exactly the same cases with BK8 were sorted out. The account is blocked by mistake, and then no technical support is going to check anything.
I hope the representative of the BK8 company will write to the right place and help solve this problem!
Noted that you can't provide any screenshot related to your account as you're locked out. But can we see that letter [email] where they explain the situation? And that 152, do you say yes to their offer to only return deposit or they send it right away without your consent?
The first letter is a letter inside the account - a request for verification.
They did not send any letters to my email.
Then, when I passed verification, the account was blocked again "for verification".
After that, it was no longer possible to log into my account.
I wrote to the support chat. And they answered me that I had violated the rules, that we offer you to deposit a small amount.
Then they asked - "do I agree with this or not?" But I argued for a long time and did not agree. In the end, they presented me with the fact that they would open an account for me so that I could find this small amount, and then block it again.
I repeat that this was a conversation with a robot or a chat worker copied and pasted ready-made phrases over and over again.
Okay, so the entire conversation and the announcement is within the platform notification system, and they didn't email anything? And to be clear, you're not agree with the return of deposit for resolution? A simple yes or no for that question will suffice.
I did not agree with this decision, NO.
But they made it clear to me that I should take what they give and there will be no more discussion.
I don't have any screenshots from my account because it is blocked for entry.
The conversation in the support chat is more like a conversation with a robot - "our team is highly professional, we checked your account several times, you have definitely violated our rules, that's how it is, we hope for your understanding"
I was confronted with the fact that they will not give me the money, and what the violation is, is unknown...
I saw on this forum, exactly the same cases with BK8 were sorted out. The account is blocked by mistake, and then no technical support is going to check anything.
I hope the representative of the BK8 company will write to the right place and help solve this problem!
The conversation in the support chat is more like a conversation with a robot - "our team is highly professional, we checked your account several times, you have definitely violated our rules, that's how it is, we hope for your understanding"
I was confronted with the fact that they will not give me the money, and what the violation is, is unknown...
I saw on this forum, exactly the same cases with BK8 were sorted out. The account is blocked by mistake, and then no technical support is going to check anything.
I hope the representative of the BK8 company will write to the right place and help solve this problem!
Noted that you can't provide any screenshot related to your account as you're locked out. But can we see that letter [email] where they explain the situation? And that 152, do you say yes to their offer to only return deposit or they send it right away without your consent?
The first letter is a letter inside the account - a request for verification.
They did not send any letters to my email.
Then, when I passed verification, the account was blocked again "for verification".
After that, it was no longer possible to log into my account.
I wrote to the support chat. And they answered me that I had violated the rules, that we offer you to deposit a small amount.
Then they asked - "do I agree with this or not?" But I argued for a long time and did not agree. In the end, they presented me with the fact that they would open an account for me so that I could find this small amount, and then block it again.
I repeat that this was a conversation with a robot or a chat worker copied and pasted ready-made phrases over and over again.
I don't have any screenshots from my account because it is blocked for entry.
The conversation in the support chat is more like a conversation with a robot - "our team is highly professional, we checked your account several times, you have definitely violated our rules, that's how it is, we hope for your understanding"
I was confronted with the fact that they will not give me the money, and what the violation is, is unknown...
I saw on this forum, exactly the same cases with BK8 were sorted out. The account is blocked by mistake, and then no technical support is going to check anything.
I hope the representative of the BK8 company will write to the right place and help solve this problem!
The conversation in the support chat is more like a conversation with a robot - "our team is highly professional, we checked your account several times, you have definitely violated our rules, that's how it is, we hope for your understanding"
I was confronted with the fact that they will not give me the money, and what the violation is, is unknown...
I saw on this forum, exactly the same cases with BK8 were sorted out. The account is blocked by mistake, and then no technical support is going to check anything.
I hope the representative of the BK8 company will write to the right place and help solve this problem!
Bk8 block my account and take away 1000 SGD
my username: Arbusinka
my deposit transaction:
1 - 600 USD 1a6146740de67cbe4459d098279b5d0a95874c590d46a48f36aed92a98ff2af2
2 - 600 USD 854d6dc8ec3faa096343ac30f4724e2fabadac19aa468aff3718164eb0da0d9c
3 - 1000 USD 3eac70da175e243a7f4dd2c8ac8fd353b7480e2a9e3cb37abe0d9f047865a8ae
4 - 45 USD 52f694abbf8193f34eb0e4dfcbf24e35b8c32a6d759a615a0cb76505a0a6d36d
and there was 496USD, 1597USD approved wiithdrawals
When I tried to withdraw money for the 3rd time, they sent me a letter asking for identity verification.
I passed their verification request that same day
But instead of withdrawing my $1,200 (approximately, I don't remember exactly), they sent me a letter that I allegedly violated the bookmaker's rules. And that they would only return the difference between all deposits. And in the end they only gave me $152!
I demand that they open my account for me and return my money, $1,000!
my username: Arbusinka
my deposit transaction:
1 - 600 USD 1a6146740de67cbe4459d098279b5d0a95874c590d46a48f36aed92a98ff2af2
2 - 600 USD 854d6dc8ec3faa096343ac30f4724e2fabadac19aa468aff3718164eb0da0d9c
3 - 1000 USD 3eac70da175e243a7f4dd2c8ac8fd353b7480e2a9e3cb37abe0d9f047865a8ae
4 - 45 USD 52f694abbf8193f34eb0e4dfcbf24e35b8c32a6d759a615a0cb76505a0a6d36d
and there was 496USD, 1597USD approved wiithdrawals
When I tried to withdraw money for the 3rd time, they sent me a letter asking for identity verification.
I passed their verification request that same day
But instead of withdrawing my $1,200 (approximately, I don't remember exactly), they sent me a letter that I allegedly violated the bookmaker's rules. And that they would only return the difference between all deposits. And in the end they only gave me $152!
I demand that they open my account for me and return my money, $1,000!