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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 07/01/2025, 23:54:02 UTC

Quote from: holydarkness on Today at 10:16:58 PM

Quote from: CBGAM on Today at 07:18:14 PM

Thanks for your help. Still haven't gotten the money or another answer!

Not trying to brag but umm... once again, I am already one step ahead of you by demanding a follow up of the development from my contact far earlier today. What they can tell me is, which I believe they tell me in confident, but I choose to be transparent with you so you can grasp the complexity of your situation: your case need to pass four different departments.

They're not telling me which departments are these, but I imagine it at least you're dealing with compliance, funding, and marketing themselves. Perhaps even security, in between.

In simple translation, it's a nightmare because we don't know how long will it take for each dept to give their green light an proceed with the next department. Sometimes it takes seconds as the staff is free and was able to process your situation right away. Sometimes, you're in queue. And delays are expected.

I know it's easier to say than done, but I will humbly ask for your patience here while your refund get processed by each and every department and trust me when I say I will be pushing them about this every day, perhaps even twice or three times a day, to get my contact to inquire to the department where your issue is currently being processed to immediately take their hand on it and pass it to different department.

Again, I know it's easier to be said than done, with you the waiting part and me as a "mere spectator", but if it carries any weight, I give you my words that I am placing as much effort and pressure as I can to get your situation meet their end soonest possible.

And hopefully, it can be cleared way sooner than I am expecting it to be.

A side note: there is nothing you need to do now but to wait, exercising some patience while I work with my contact to get things done.

I will really appreciate your patience and cooperation during the entire process.

Really apprecaite it thx

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Board Scam Accusations

Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 07/01/2025, 19:18:14 UTC

Quote from: holydarkness on January 06, 2025, 03:55:58 PM

Quote from: CBGAM on January 06, 2025, 03:05:07 PM

Quote from: BC.Game Support on January 04, 2025, 08:32:39 PM

Quote from: CBGAM on January 04, 2025, 03:02:47 PM

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

Hello CBGAM,

As per your request by PM, we are initiating a deposit return instead of account recovery. Kindly wait for 24-48 hours for the fund to be processed. We are thanking you for your patience.

Hi There,

It's been over 48 hours and I didn't get the withdrawal to the address I sent in the email.

Is there an update?

Hmm... I was a bit ahead of you, inquiring this yesterday to my contact, to see if both of you had sorted it out, as I was about to update my list. They told me that earlier that day you've just finishing some formalities with them, I think it's safe to assume that the 24-48 hours actually begin after that second where every step necessary is crossed.

Let me try to reach them again, though, see if they can push the transfer soonest possible or is there [though I am sure there should be not] other thing need to be sorted out.

Thanks for your help. Still haven't gotten the money or another answer!

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 06/01/2025, 15:05:07 UTC

Quote from: BC.Game Support on January 04, 2025, 08:32:39 PM

Quote from: CBGAM on January 04, 2025, 03:02:47 PM

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

Hi There,

It's been over 48 hours and I didn't get the withdrawal to the address I sent in the email.

Is there an update?

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 04/01/2025, 15:02:47 UTC

Quote from: holydarkness on January 03, 2025, 05:46:57 PM

Quote from: CBGAM on January 03, 2025, 05:09:34 PM

[...]

If it helps, I can provide a screenshot of the email I sent with the proof they requested. Let me know if you’d like me to share that or anything else to move this forward.

Yes, that's exactly what I am asking from my previous post, that you've emailed them with a screenshot of your deposit from your wallet, if it doesn't trouble you much, just to be sure that we've crossed the T's and there were no misunderstanding at all. I'll reach them right after you provide it.

Feel free to cover sensitive information that you'd like to keep private.

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 03/01/2025, 17:09:34 UTC

Quote from: holydarkness on January 02, 2025, 03:53:07 PM

Quote from: CBGAM on January 02, 2025, 02:32:13 PM

Can you explain this scam?

Here is what they emailed me: https://ibb.co/PxBm0St

Here is my response:

Dear BC.GAME_Agness,

I am writing to formally demand the release of my funds. While I understand your decision to flag my account as "high-risk," this does not give you the right to withhold my balance of $13,000 USDT. These funds are my property, and irrespective of your internal policies, you are obligated to return them.

I have completed and passed the Advanced KYC verification process. I am not requesting access to my account or to continue using your platform. I am simply asking for the withdrawal of my funds.

Please process the withdrawal to the following ERC-20 wallet:

This is a straightforward request, and failure to comply would constitute theft. I expect this matter to be resolved immediately and professionally.

Thank you for your prompt attention.

Sincerely,

P

This shall address all three of your consecutive posts. And I also reupload the image to talkimg so people can look at it easier.

Now, let's break this down to the simplest question and we'll see where to go from there: have you provided them what they require you to complete the proof of ownership? Namely, the screenshot of deposit made to your BC account from your wallet. Your wallet, not the blockchain, as I've provided some guide from the random images I took on the internet to help you understand better. Yes, or no?

If you have, I would really appreciate if you can provide the proof of that by showing us the screenshot of that email [the email with a screenshot of deposit made from your wallet]. My contacts [plural] are very likely still in their holiday break, but upon the evidence like I asked, I'll annoy them until they get me an answer.

And again, stop discussing the matters in two different threads. Stay here in your thread, don't post any longer on their ANN, it'll just make things harder to follow.

Thanks for your reply and for offering to help. To answer your question directly: yes, I’ve already provided everything BC.Game asked for, including:

A screenshot of the deposit from my wallet to their platform, showing all transaction details.
Full deposit information (TXIDs, wallet addresses, timestamps).
Proof of identity through Advanced KYC, which I’ve passed.
I’ve never had any other account with them—just this one. Despite complying with their requests, my funds are still being withheld.

If it helps, I can provide a screenshot of the email I sent with the proof they requested. Let me know if you’d like me to share that or anything else to move this forward.

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 02/01/2025, 14:53:38 UTC

I’m not the kind of person who wants to take to Twitter out of frustration, but this situation has left me with little choice. A few friends of mine—some involved in crypto projects and others who are Twitter influencers—have already reached out on X to both Jack and the BC Game account to try and help.

That said, I can’t just let this go and accept losing $13,000 when I’ve done nothing wrong. I’ve followed every step you’ve asked of me, yet my funds are still being withheld.

At the very least, my funds need to be returned to me—they’re rightfully mine. I’ve provided all the deposit information you requested, and it’s completely obvious, beyond any doubt, that these funds belong to me.

I expect this to be resolved today, with the funds back in my account.

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 02/01/2025, 14:32:13 UTC

Quote from: BC.Game Support on December 28, 2024, 09:53:14 PM

Quote from: CBGAM on December 26, 2024, 02:16:34 PM

Quote from: BC.Game Support on December 22, 2024, 07:50:01 PM

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?

Hello CBGAM,

We understand that apology would not cover the frustration you had during these past few days, but that is unfortunately what we could only offer. If we may get a chance to explain ourselves, it was not our intention to drag the case. I initially thought all of the necessary details has been prepared, so it'll took about a day or two to get this sorted out.

To further unintentionally drag the case, some key personnel to the resolution of your case were already on leave or about to have their scheduled leave, me included, and we need to have them to handle this matter in between their break, off the HQ.

I am personally am still in my break and did not follow the development of your case since my last update from the internal team that they'll initiate the proof of ownership process before I leave, and only came to my awareness that it is not resolved yet because holydarkness reached me and inquire about the progress. My personal apology for this.

As per email sent to you, we would appreciate if you can help us with proof of deposit, in form of a screenshot from your wallet depositing to us, not the blockchain. We would patiently wait for this to proceed.

Thank you.

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 02/01/2025, 14:29:13 UTC

I didn’t think BC.Game was a scam, but they’ve proven otherwise. I deposited $13,000 USDT into my account, and the deposits were fully confirmed with transaction hashes and proof from my wallet, which BC.Game has not disputed. However, they flagged my account as “high-risk” and are refusing to return my funds, despite me following every step they requested.

I completed their Advanced KYC verification process and provided all the required information to prove my identity and ownership of the account. Despite this, they are withholding my funds and refusing to allow me to withdraw the money that is rightfully mine. I’ve made it clear that I don’t want to use their platform anymore—I simply want the funds that belong to me.

The image attached is BC.Game’s response, and my email reply is included below. No legitimate casino would operate this way. Even if they consider an account “high-risk,” they have no right to withhold client funds. This is theft, plain and simple. BC.Game is a scam, and I strongly advise everyone to avoid this site. They cannot be trusted with your money.

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Re: 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | 200% BONUS - PROMO CODE #BCLCFC 🔥🔥🔥

CBGAM

on 02/01/2025, 13:00:37 UTC

Quote from: BC.Game Support on January 01, 2025, 09:12:26 PM

Quote from: holydarkness on January 01, 2025, 03:28:58 PM

Quote from: Haunebu on January 01, 2025, 01:45:12 PM

Quote from: vanhalendlrband on December 30, 2024, 08:43:40 PM

Many casinos even non bitcoin ones pay out on bonuses like that. I've had several friends who have won big on free signup bonuses. Apparently you haven't heard of false advertising, its illegal, and most places don't do this. Sure doesn't make me want to deposit there at all with that little game they play.

How come so many other casinos don't do this shady practice and actually pay out from free spins?

Makes sense. Fact is that this site messed up royally once and made a comeback, but they clearly didn't cease some of their shady crap which anyone with a half-decent brain knows without doing much research.

They aren't a total scam site like 1xbit or something, but they do screw you out of their promotions using unethical methods here and there.

They already tried to look into the matter, and rather promptly, IMO, considering they [if I am not mistaken] tried to get that handled during their own holiday break. But the player never replied with the info that'll help them start digging into his barrel.

BC.Game Support, do you happen to uhh... get a better understanding of what happened with the player and his bonus? Or at least his UID through PM perhaps?

Hi holy,

No, we unfortunately still can not get a better understanding of what happen with vanhalendlrband as we are still waiting for the player's UID. It will be almost impossible to start investigating the situation and what happen to a player and their complaints without any information that can lead us into the account itself as we have hundred of thousands of players.

We would like to ask vanhalendlrband once again to send us his UID, we will try to look into it once received.

Quote from: neymar5 on January 01, 2025, 08:07:10 PM

I've been using BC.game from Sweden for 2 weeks depositing around total $10k for sports betting and withdrew $11k successfully without any issue. Then they suspended my withdrawal option. I have $13k balance (0.14BTC) and I can't withdraw it.

Trying to access live chat is a joke, have to wait 10+ hours for a reply and as soon as they reply they instantly close the chat after 5min without any notification, basically impossible getting in touch with any support since they don't reply to emails either.

After getting a reply they told me they want me to complete KYC on their site. There are 2 different KYC verifications, basic and advanced. This is where I am facing my issues.
When I go to basic verification and click Sweden, this is what it shows me: https://gyazo.com/500004040187a75bc5c5e698b40c152a
The only document type they allow is Visa? But when you click on other countries, they seem to accept driving license and passport (aka normal documents like every other website accepts)
I asked live chat about this and it seems like I'm speaking to NPC/ AI bots, these people on support don't even act like actual human beings.

First of all I don't own a Visa, neither does anyone I know in Sweden. Why would anyone that resides in Sweden have a Visa document unless you are staying in a different country for extended time. It makes absolutely no sense for them to only accept Visa as document type, I don't own one and it is impossible for me to get a Swedish Visa when I already was born and live in this country as a Swedish resident. They don't have any explanation as for why they don't accept other document types and they are forcing me to send a document which I don't own or have access to in order to verify my account. Aka they are refusing to help me so my $13k will be stuck on the site without any option to withdraw. I'm asking them to allow me to upload driving license or passport because clearly this must be a bug or glitch in their KYC system, but they ignore my request and refuse to help.

This is what support tells me regarding the issue: https://gyazo.com/04fc45ceabba9d9514c43202fb48d199, https://gyazo.com/c8597fdf15530ebd37b8e7530a96304a

Now regarding the ADVANCED KYC verification, which they are asking me to verify. When I press advanced verification, and search for countries, Sweden is not even listed as a country. Any of you guys can check and see the same thing. So they are asking me to verify advanced verification and the country I'm living in isn't even listed as an option to upload documents from. Also I ask them about this and I just keep getting ignored, either the support is very low IQ or they just don't care at all. Please see this link: https://gyazo.com/75bfff32ed5e7f9f2f4a50f712f61cbf

Somebody please explain to me how I am supposed to verify my account when they are doing everything to make it impossible for me. The KYC verification is full of either bugs and errors or they are just incompetent.
At the moment my balance and my $13k is locked up and I can't withdraw until they either fix this or help me verify my account somehow. I've asked them to let me email them my documents but once again ignored. I'm posting this here on bitcointalk because I see them being very active here so I'm guessing there is a chance to get some help through this forum.

Hello neymar5,

Our apology for the current situation you are facing.

I will inquire this to our compliance department to get a better insight on the issue with Swedish KYC option.

For your current situation, do you mind to write us a PM with your UID and the email address you use to register? I will see if we can initiate a manual KYC verification

I’ve provided everything they asked. And I haven’t heard anything back.

I’ve provided proof of deposit and completed a full kyc. I haven’t heard anything back yet.

This is ridiculous now…

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 02/01/2025, 12:58:24 UTC

I’ve provided everything they asked. And I haven’t heard anything back.

I’ve provided proof of deposit and completed a full kyc. I haven’t heard anything back yet.

This is ridiculous now…

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 01/01/2025, 16:26:35 UTC

Quote from: BC.Game Support on December 28, 2024, 09:53:14 PM

Quote from: CBGAM on December 26, 2024, 02:16:34 PM

Quote from: BC.Game Support on December 22, 2024, 07:50:01 PM

I received an email from your team on the 27th regarding updating my email address. As instructed, I completed the KYC process and submitted all the requested documents within minutes of receiving the email.

Since then, I haven’t heard back, and I just wanted to check in to see if there’s been any progress or if anything further is needed from my side. It’s approaching a month, and I’d greatly appreciate an update when you have a moment.

Thanks...

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Re: BC.GAME scam casino, cheating players, misleading promos

CBGAM

on 26/12/2024, 15:05:50 UTC

Quote from: BC.Game Support on December 22, 2024, 07:52:18 PM

We will look for the issue from our end.

Hello,

I’m following up to check on the status of my case. I was informed that this would be resolved by the end of the day on Monday, but I haven’t received any updates. It’s now been a few days, and this case has already been ongoing for several weeks.

Can we please resolve this as soon as possible? I’ve provided more than enough information to locate my account and send me the email.

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 26/12/2024, 14:16:34 UTC

Quote from: BC.Game Support on December 22, 2024, 07:50:01 PM

Quote from: CBGAM on December 22, 2024, 01:24:00 PM

Quote from: BC.Game Support on December 21, 2024, 05:38:03 PM

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 25/12/2024, 18:05:42 UTC

Quote from: BC.Game Support on December 22, 2024, 07:50:01 PM

Quote from: CBGAM on December 22, 2024, 01:24:00 PM

Quote from: BC.Game Support on December 21, 2024, 05:38:03 PM

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Can we please resolve this as soon as possible? I’ve provided more than enough information to locate my account and send me the email.

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Board Gambling

Re: 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | 200% BONUS - PROMO CODE #BCLCFC 🔥🔥🔥

CBGAM

on 24/12/2024, 12:59:22 UTC

Quote from: CBGAM on December 20, 2024, 06:30:35 PM

xxxxx

Hello CBGAM,

Thank you for reaching us and we are sorry to hear that you experieced such inconvenient issue with us. We will address this matter and will try to clear it on the scam accusation thread you raised.
[/quote]

Hello,

I’m following up to check on the status of my case. I was informed that this would be resolved by the end of the day on Monday, but I haven’t received any updates. It’s now been a few days, and this case has already been ongoing for several weeks.

Can we please resolve this as soon as possible? I’ve provided more than enough information to locate my account and send me the email.

Post

Topic

Board Scam Accusations

Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 24/12/2024, 12:55:35 UTC

Quote from: BC.Game Support on December 22, 2024, 07:50:01 PM

Quote from: CBGAM on December 22, 2024, 01:24:00 PM

Quote from: BC.Game Support on December 21, 2024, 05:38:03 PM

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Post

Topic

Board Scam Accusations

Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 23/12/2024, 14:01:11 UTC

Quote from: BC.Game Support on December 22, 2024, 07:50:01 PM

Quote from: CBGAM on December 22, 2024, 01:24:00 PM

Quote from: BC.Game Support on December 21, 2024, 05:38:03 PM

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Thanks for the response. Anticipating a reply before the day ends today as you stated.

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Board Scam Accusations

Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 23/12/2024, 12:57:18 UTC

Quote from: BC.Game Support on December 21, 2024, 05:38:03 PM

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Email sent 48 hours ago. Patiently waiting. Thanks for the help!

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Re: $13,000 Stuck in BC.Game Account – No Response from Support, Need Advice

CBGAM

on 22/12/2024, 19:51:31 UTC

Quote from: holydarkness on Today at 05:32:38 PM

Quote from: CBGAM on Today at 01:24:00 PM

Quote from: BC.Game Support on December 21, 2024, 05:38:03 PM

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

They might be on slow mode. From my personal experience, reaching my contacts during weekend will take longer response time compared to usual workdays. I guess they have their day-off too and replied out of their personal free time. And I know for a fact that they're currently on skeleton crew mode, following the christmas and new year long holiday.

So although they've received your email, both that support team and whoever that is you CCed [I think I have a very good guess who that is, LOL, that person is a very nice guy and super helpful, if my guess is correct], they might need some time to process your account. Not just because of weekend [where most of the staff is on day-off] but also due to that skeleton crew mode that probably make the staff that works during weekend even more scarce, so they'll have even less room to wiggle.

Nonetheless let me nudge my contact, just to be sure they get your email and already take initial step.

Appreciate all your help!

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Board Gambling

Re: 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | 200% BONUS - PROMO CODE #BCLCFC 🔥🔥🔥

CBGAM

on 22/12/2024, 19:16:47 UTC

Responded to you via email as requested 24 hours ago haven't heard anything!