All you’ve done since I registered here is hijack my threads and throw insults. You’re entitled to your opinion, but it adds nothing constructive to the conversation. If you don’t have anything useful or respectful to contribute, please just refrain from replying to my posts going forward. I’m here to discuss the issue, not to entertain personal attacks or empty provocations.

Thanks for your response. After reading it, I went ahead and emailed them at the address you mentioned.

It’s now been over two weeks without a single reply. That’s honestly unacceptable. At this point, it feels like they simply don’t care. I’m seriously considering reaching out to some larger YouTubers or streamers who might be able to bring broader public attention to this issue. If Roobet refuses to acknowledge me directly, then maybe exposure will push them to finally respond.

In the meantime, I’ll be contacting my lawyer to draft a formal letter as a last resort—either they respond, or we move forward with a civil lawsuit.

I’ll update this thread if I receive a response or mark it as resolved if the issue gets settled.

Any update?

Lmao, why not just write an e-book on how to scam dumb people with promises of big wins? Sell it for $20 a pop, and you'd probably make more than what you're claiming here

Yea and I'm pretty sure he can't give a single example anyways because Stake won't let that happen. There might be other lawsuits but probably one or two if not any lawsuits in terms of unpaid winnings.

In any case let us know about your process with FortuneJack. This thread is very interesting to follow!

It has to be another reason since my account got put into withdraw-mode only after sending my Swiss ID. Although I can imagine them being nasty and just closing accounts which have enough $$ in it haha

Thank you very much!

I'm pretty sure he wasn’t referring to that specific lawsuit but rather lawsuits in general for different issues. I need to file one too, check your DMs when you have a moment.

Okay, so based on both of you agreeing that I’m in the wrong and the casino is completely right, does that mean they should never have blocked my accounts? Am I understanding that correctly? Because from their perspective, they claim they’re allowed to offer services in Switzerland (what a joke, lol), so by that logic, shouldn’t I still have access to both of my accounts? Yet, they closed them. So what now?

Why did they close my first account when I never requested a self-exclusion?
I specifically asked if it was possible to block deposits and gambling on my account—without a self-exclusion—just making it withdraw-only. Not the same thing.

Why did they close my second account?
To this day, they haven’t provided a reason for the closure—and they probably never will. Why? Because according to ToS 6.4, they can close any account at their sole discretion.

So, even ignoring the whole licensing issue and the fact that I, as a Swiss player, technically wasn’t even supposed to be playing there—is this fair from the casino’s side?

While you say I have nothing to “collect” from Roobet, that’s just not true. The Vault, Weekly, and Monthly rewards on my first account alone would have totaled around $200 due to my losses. On my second account, it would’ve been around $20–50 in rewards. You might think it’s ridiculous to ask for that, but at the end of the day, it’s still money the casino just took from me.

I never asked for a self-exclusion or a full account ban—I even explicitly told them not to if it wasn’t possible. That’s exactly why I want a real Roobet representative to actually review the chat logs and tell me something different—or at the very least, explain on what basis my accounts were blocked.

Whether or not they fulfill my demands, this case still has far too many unanswered questions—and I fully intend to get them answered.

Roobet’s operations are honestly disgraceful—completely ignoring any allegations of wrongdoing while carrying on as if nothing’s wrong. I’ve told them multiple times that it's illegal for them to let me play, yet they’ve done absolutely nothing—except, of course, blocking my accounts while I still had vault funds and unclaimed bonuses.

Weeks have passed, and Switzerland is still nowhere to be found in their ToS. Instead of addressing this properly, they keep insisting they’re allowed to operate here. But the moment I ask them on what legal basis, they just copy-paste the same generic response citing their own ToS. And when pushed further, they fall back on the same tired Curacao legal nonsense—as if that means anything.

I strongly advise against playing on a platform like this. I’ve been actively trying to get an official representative to discuss this issue, but it’s been impossible. Now imagine they straight-up block your account for no reason (which, by the way, they can do based on their own ToS) and leave you completely in the dark.

This casino could have been real competition for Stake, but when it comes to service, transparency, and reputation, they’re not even close.

I honestly think crypto casinos as a whole are going to struggle massively in the next 2–5 years due to tighter global regulations on money laundering and cryptocurrency usage. Hopefully, these changes come sooner rather than later.

I already said I wouldn’t be responding to you anymore, but since this reply finally is somekind of informative and actually acknowledges some legal aspects, I’ll clarify one last thing.

You keep insisting that the ESBK has no legal ground to act, but that’s simply not true.

Yes, the ESBK can’t directly prosecute Roobet’s owners since they’re outside Switzerland—but that doesn’t mean they can’t take action. What they can do is launch a criminal lawsuit against the company itself for violating Swiss gambling laws.

They’ve done it before (Stake’s case, for example, which you partially got right but still misunderstood), and they can do it again.

Let me explain why.

The investigation into Sauber wasn’t just about them—it was about their sponsor, Stake. The ESBK investigated whether Stake was actively advertising to Swiss users, and the conclusion was that they weren’t—thanks to their internal Switzerland Customer Policy, which they strictly followed from 01.01.2023. This is why the investigation led to nowhere.

I actually believe this because the ESBK themselves confirmed it to me via email.

Now, had the ESBK found proof that Stake was actively advertising to Swiss players, then Sauber would’ve been fined up to 500K. And after that? A criminal lawsuit would’ve followed against Stake for violating the Verwaltungsstrafrecht—because advertising and offering services to Swiss players without a license is illegal.

Roobet, on the other hand? Did none of that.

They verified me, assured me I was allowed, and took my money.
And now, when it suits them, they want to suddenly enforce their ToS?

So whether Roobet likes it or not, if I send my proof to the ESBK, they will investigate.
They have to. It’s literally part of their job.

Now, about their T&Cs—yes, I technically breached them.
But come on, bro, who actually reads all that fine print before registering? I saw forum ads for allowed casinos in Switzerland and Roobet themselves saying they were allowed—I trusted that. That’s on me, sure, but that doesn’t change the fact that Roobet lied.

Forget about my demands for a second—realistically, they probably won’t fulfill them anyway.
But that’s not the point.

The point is, this is still a massive screw-up by the casino, and they owe answers.

Every single response I’ve gotten from Roobet has been nothing but protocol answers that don’t acknowledge my actual claims. Most responses completely avoid my allegations, redirect me to another email, and when I follow up with that email, it’s just redirect after redirect.

At no point have they actually taken this case seriously or given a answer as to why it happened

That’s why, @holydarkness, I asked if you could have your contacts take a real look at this situation. I want someone to actually look over this and I'm probably not the only one.

And let’s leave the refund discussion aside for a second—because even without that, there are way too many unanswered questions.

Here’s one of them:

I might send Roobet an email asking how it was possible that my first account got self-excluded just because I "mentioned" gambling problems in live support chat—
BUT my second account, with the exact same 8-letter name and identical KYC details, was left completely open for me to continue to play and lose a lot more.

By their own Terms of Service, that shouldn’t have happened.

So tell me, how do they explain this? Because in my opinion, that alone is a breach of their own rules.

I already said I’d take an 80% refund on net losses for my accounts and sign an NDA to never talk about this again. I would be willing if they offered me atleast the net-losses on the second account.
That’s a win-win for them, because they’d still keep everything from my first account (25-40k in losses, I don't know the exact losses).

But whether or not they accept it, they still "owe" me and others an actual response as to how and why this mess even happened in the first place.

I know I’m not the only one who wants answers.

--

Now, a final note for @nutildah and @ahoyabrouse:

I’m done replying to either of you. You’ve already made up your minds and clearly have zero interest in looking at this case objectively.

You can keep running in circles, finding ways to insult me instead of questioning the casino, but it’s not gonna change the facts.

I’m here to expose what Roobet actually did. You’re here to act like clowns.

So yeah, enjoy the circus. I won’t be part of it.

Roobet provided me with account documents in response to my GDPR request.

Here’s proof that my details are identical on both accounts:

First Account (CSV from Roobet's email): https://ibb.co/1Y0HzkB8

Second Account (Screenshot from when the account was still active): https://ibb.co/Q31qhjPZ

Oh man, you really don’t know what you’re talking about, do you? Let me break it down real slow for you.

Switzerland absolutely has jurisdiction over Roobet.

Why? Because Roobet violated Swiss administrative criminal law (Verwaltungsstrafrecht) by operating without a valid license and offering services to Swiss residents, which is illegal under Swiss gambling laws. Swiss authorities (ESBK) have the legal right to pursue action against them.

It doesn’t matter if Roobet is based in Curacao, on a pirate ship, or on the damn moon. The moment they illegally offer services in Switzerland, Swiss law applies. That’s how international law works.

Now, let’s address your nonsense about me "breaking the law."

You claim that I could be held accountable for playing there? Wrong. The GSG explicitly states that Swiss players are not committing a crime by gambling on an unlicensed platform. However, the money wagered is considered illegal, and as such, it can be confiscated by the ESBK.

Meaning? I can't be held accountable—but Roobet can.

If I had been at a net profit and they refused to withdraw my winnings, they would be legally allowed to under Swiss law. However, since they knowingly accepted my deposits and wagers despite being illegal in Switzerland, they profited unlawfully. At this point, I can inform the ESBK, and both my deposit and any winnings could be confiscated in a criminal lawsuit.

In other words: Roobet doesn’t get to keep the money—they lose it all.

Oh, but wait—you probably still think ESBK has "zero influence" over these casinos?

Then explain this:

📌 ESBK Email regarding my case with Stake:

https://ibb.co/FqNLj8DR

📌 Article about Stake Lawsuit:

https://www.swissinfo.ch/eng/swiss-made/f1-sauber-cleared-of-unauthorized-advertising-rules-swiss-commission/79738912#:~:text=The%20SFGB%20therefore%20initiated%20an,should%20generally%20be%20considered%20advertising

So they had enough influence to hit Stake with a criminal lawsuit but somehow can’t do the same to Roobet? 🤡 Lmao, what are you even on, lil bro?

This just proves my point that you, like many others (looking at you, AHOYABROUSE), didn’t actually read through the whole post—neither this one nor the other one about Stake.

Now, let’s talk about the actual issue.

Why aren’t you addressing any of my actual allegations?

❓ Why did Roobet claim they were legally allowed to operate in Switzerland?
❓ Where is their Swiss license proving that?
❓ If they don’t have a license, why did they lie to me?
❓ Why does Roobet accept Swiss players and even allow Swiss documents for KYC verification?

This isn’t just about me. This is about Roobet blatantly violating Swiss law and profiting from it.

Stake at least tried to cover their ass—Roobet? Not so much.

Stake legally distanced themselves from Swiss players (probably after their lawsuit) according to their Switzerland Customer Policy dated 01.01.2023. They assured the ESBK that from that date forward, Swiss players would be completely blocked from registering, wagering, and verifying their accounts.

Like I already pointed out in my Stake post, this still leaves a question unanswered:

❓ Why wasn’t my account blocked as of 01.01.2023 given the KYC1-Details from Switzerland?

My evidence has already been sent to the ESBK, and I'm waiting for their response. But regardless of what happens there, Roobet is still completely exposed because they didn’t even bother trying to comply with Swiss law.

If you still think there’s no legal ground for this, just stop contributing to this post. Seriously.

I appreciate any actual discussion, but if you don’t know what you’re talking about, then don’t act like you do.

And if you think you do know, then back it up with real proof—not just your personal opinion. Thanks.

It's amazing how you keep coming back to blame me for everything. You seem to think I was fully aware of the casino being blacklisted, but that’s just not true. I only discovered Roobet after I got blocked at Stake, and at that point, I was looking for a crypto casino that I thought was legitimate for Swiss players. I had no idea about the Geldspielgesetz, and if Roobet had clearly stated that it was not allowed or had blocked my account or just wouldn‘t accept my Documents, I wouldn't have played there following the block from Stake.

It seems like you're more interested in attacking me than actually understanding the situation. The focus shouldn’t be solely on me; Roobet gave misleading information when I asked if I could play there. I trusted their response, but it turns out they straight up lied. Very sad to see for such a big casino.

You’ve been attempting to shift the blame onto me instead of addressing the casino’s actions. If you think my case is so flawed, why not present evidence against it instead of just pointing fingers? If you can’t do that, maybe it’s time for you to step back and let others contribute who actually have relevant experience or similar cases to discuss.

Hey, I get it! Sorry if I came off a bit harsh with my request. My intention was more of a polite push for you to share your and maybe reach out to Roobet, rather than making it sound like a demand. I’m just trying to understand things better, and I appreciate any help.

By the way, my English isn’t perfect either—I’m using AI to translate my responses from german, and sometimes it might mess with the logic or grammar a bit. Thanks for your patience!

Well, according to the casino itself, it seems like they're claiming to be in the clear, as you can see in my post. But according to Swiss law and some logical reasoning, it’s pretty obvious they’re not. I honestly don’t get why they keep offering services when they know they’re breaching the law. Maybe they just don’t care, or perhaps they don’t wanna miss out on Swiss players since the country's got one of the highest incomes per person in the world?

I really don’t know, and I hope Roobet can clarify why they’re saying they’re allowed to operate when there’s clearly no license backing that up.

I have two solid legal grounds in Switzerland to rely on. The second one even applies internationally, and it’s applicable to anyone—person, company, even terrorist groups.

1.Unjustified Enrichment through a Void Contract
-Roobet offered services in Switzerland illegally, due to their lack of the necessary license. I was able to register, deposit, play, win, lose, and withdraw without issue, which should never have been allowed. Every single deposit, withdrawal, and even net wager is subject to be returned in a civil lawsuit
 for unjust enrichment. This is clear as day under Swiss law. (Ungerechtfertigte Bereicherung)

2.Violation of the Swiss Administrative Criminal Law
-According to Swiss law, any wagers made at an illegal casino are considered funds linked to criminal activity. This is due to the fact that the casino profited from illegal operations by accepting those wagers. According to Article 70 f. of the Swiss Penal Code (StGB), these illegal wagers are to be
 confiscated by the government, not returned to me—but confiscated. So my wagers are illegal and the casino’s financial gains from those wagers are considered illicit income that must be seized.

So like I said, it’s either I get the money back, or none of us do. Simple as that.

At this point, it doesn't matter whether anyone supports me or not. I lose nothing but time, but they lose money and reputation—so honestly, I couldn't care less if you're on my side or not.

Well, go ahead and link me all these so-called "cases" you claim happen "every other month"—but with actual proof that the casino was in the wrong like I have AND with a big casino like Roobet. I’ll wait.

There’s literally a similar case with the same casino, except that guy didn’t sign the NDA. His issue was more about a self-exclusion breach than the restricted territory thing, but it’s still relevant here. Why? Because after banning my first account, they should’ve never allowed me to play on the second one—which they knew about.

You seriously think their "security system" didn’t catch that my second account had the same KYC details, same name, just reversed ("edondoko" → "dokoedon")? Now both accounts are banned—so what was the reason for banning the second one? Either their security system is a joke, or they let me lose more before shutting me down. Human error might be a factor here, but the casino should own up to it.

Holydarkness should chime in and send this thread to his contacts. Maybe I’ll get an actual reply from Roobet—or at least from him—about their final answer. This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.

Your point makes no sense. Like I said, if I can’t have the money or at least some of it, I’ll make sure they can’t keep it either. Simple as that.

Violation of which term exactly? Gotta love how they lock your account under the excuse of a "criminal investigation" but can’t even tell you the outcome—if there even was one. Since you're the account owner, you should be informed of the details, but based on my experience with Roobet, you won’t get a real answer unless you have direct contact with someone on the inside.

Every email you send about this will likely be answered first by some random freelancer following a copy-paste protocol, rather than someone actually looking into your case. From what I’ve seen, they don’t even bother addressing specific accusations—they just hide behind generic ToS violations.

Either way, I hope you get somewhere with this. If not, gather every piece of evidence you can. If we combine everything—your case, mine, and the other guy’s who made a post here—we could escalate this to their licensing regulator. Maybe, just maybe, they'll take a closer look. Best case? They get fined or even lose their license.

Not holding my breath, though. Curacao is corrupt as hell.