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Re: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.
And the thread is good to highlight how bad they treat their players
The live chat staff does not deal with security matters. We kept your chat account open when we suspended your account so that if you contacted us via chat, we could refer you to email. Once that was done, you no longer needed to chat. Both of your emails were responded to within 24 hours and your KYC review took 40 minutes, before processing your withdrawal. In the email to you, when you were paid in full days ago, we explained why account was permanently closed. The scam accusation board is not to review customer service. You are breaking the forum rules.
Oh? Do I understand correctly that explanation is actually already given to OP about why he got his account [initially] restricted and --upon KYC completion and you fulfilled your obligation to OP by allowing him to take his funds-- permanently closed? So this statement by OP is rather incorrect?
No mention of why you just disable players account without giving them any notice or how you ban players disabled accs from your live support so they cant contact you there. You are hardly "victims" here as this is common practice at Betcoin.ag. You could have also told me when and where I will receieve my KYC and not just dump it at me at a random hour " here take 180 minutes to complete this otherwise the link will be gone". Take responsibility for your own mess of a system.
https://talkimg.com/images/2024/05/17/13DW2.png
This is what I got AFTER my KYC. I got no email or anything when they disabled my account. Does Betcoin think its not stressful at all when you decide to just disable ones acc without giving notice? Ask around and see what you think. I have to hunt them down in order to make sure I get my funds.
I also didnt move thread to "scam/accusation" part of the forum. Someone did that for me.
OP, betcoin will not share the email being referred here as they highly valued their players privacy. If you can provide us the said email and disprove them, that explanation was not given to you on any correspondencies up to this point, it'll be nice.
Otherwise, everything is cleared.
Well, to be clear, actually, everything got cleared when they refunded you, there is no scam happens from their side from that moment and this accusation become rather invalid as the problem got cleared, thus, resolved.
Re: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.
As we have explained before, KYC can not be sent on demand, because it is faked incredibly often. The fact that this thread was moved to scam accusations after it was resolved and the fact that the player came back to make a comment, rather than marking it resolved, are great examples of why some of the larger sites don't bother responding to these bogus accusations any more. Why spend the time replying to accusations, when people will still smear your name?
We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.
We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.
"The fact that this thread was moved to scam accusations[...]"
That should explains why it goes below my radar and only popped out with almost two full pages [and resolved].
I believe it's mod who move it from gambling section [I assume it's where it originated from] to this board because the content fits this board better.
As for OP not marking this as resolved, since this thread finally made itself announced into my awareness, I'll add this to my list and mark it as resolved. I hope that'll help ease your annoyance of OP's response and lack of follow-ups to the development of this case.
You know what. it actually isnt resolved. my title said they deleted my account after I wanted to withdraw. its still deleted. And the thread is good to highlight how bad they treat their players
OP, please mark this as resolved and lock this thread. It'll be very much appreciated. And by marking this as resolved, it means editing the title and add a word "resolved" or its equivalence, not a small, easy-to-miss addition at the bottom of your opening post.
https://talkimg.com/images/2024/05/14/1R2mH.jpeg
Re: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.
As we have explained before, KYC can not be sent on demand, because it is faked incredibly often. The fact that this thread was moved to scam accusations after it was resolved and the fact that the player came back to make a comment, rather than marking it resolved, are great examples of why some of the larger sites don't bother responding to these bogus accusations any more. Why spend the time replying to accusations, when people will still smear your name?
We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.
We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.
No mention of why you just disable players account without giving them any notice. You are hardly "victims" here as this is common practice at Betcoin.ag. You could have also told me when and where I will receieve my KYC and not just dump it at me at a random hour " here take 180 minutes to complete this otherwise the link will be gone". Take responsibility for your own mess of a system.
Re: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.
glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.
I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time.. This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.
I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"I talked to a mate of mine who experienced the same shit because he won as well. Im curuous if you or anyone here thinks its ok to just get your account disabled without telling you why when you have around 3.5k in that account? that is a lot of money to me and to many people, it freaked me out, because I know how sites have fucked me and other people before. Also the "here make your kyc within 180 minutes" and if you dont, you have to contact us again and wait another 24 hours for a another mail. Is just awful, there is no need for it when 99% of other sites dont jerk you around like this, Anyways im happy i did get what was mine.
I assume that you play at a lot of crypto books. Feel free to post positive or negative experiences as it will help all https://bitcointalk.org/index.php?topic=717790.4280
Re: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.
glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.
I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time.. This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.
I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"I talked to a mate of mine who experienced the same shit because he won as well. Im curuous if you or anyone here thinks its ok to just get your account disabled without telling you why when you have around 3.5k in that account? that is a lot of money to me and to many people, it freaked me out, because I know how sites have fucked me and other people before. Also the "here make your kyc within 180 minutes" and if you dont, you have to contact us again and wait another 24 hours for a another mail. Is just awful, there is no need for it when 99% of other sites dont jerk you around like this, Anyways im happy i did get what was mine.
Re: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.
Good news! they sent me another kyc verification again, I did it and passed! My withdrawal was paid to me within an hour!
Thankfully i saw this 1 hour before the verification link expire again. I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time.. This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.
Anyways, I hope that Betcoin take my concerns as feedback and I will mark this site as one that can be trusted since I got paid out in the end, when i did the KYC it was very very smooth from there.
Thanks to everyone that commented and tried to help me resolve this! Take care.
Thankfully i saw this 1 hour before the verification link expire again. I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time.. This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.
Anyways, I hope that Betcoin take my concerns as feedback and I will mark this site as one that can be trusted since I got paid out in the end, when i did the KYC it was very very smooth from there.
Thanks to everyone that commented and tried to help me resolve this! Take care.
Re: Betcoin.AG Deleted my account after I made a withdrawal after winning.
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
If this is a deliberate act by the company to deny the customer withdrawal of his money then there's no other channels Op would want to use to access them that they would respond to.
I mean we gamblers shouldn't be treated in this manner at all, we do lose so much money to the house and at the glimpse of a bright luck that ushered us a win we're then denied of that money after losing so much previously. It's really frustrating to imagine. I implore that the appropriate body address this matter and see to common resolution.
Thanks to everyone that has commented on this page. There seems to be a lot of confusion here. I have nothing to hide like some people are suspicious of. I simply dont know whats relevant to provide here. Betcoin.ag Said I wrote them an email yesterday, that is correct. But my account have been disabled for more than that and no email or anything from Betcoin support. Just simply disabled my account and when I now try to contact support i literally cant get through to them on live chat, which is super stressfull when I am leaving my funds on their site. I choose Betcoin to play at only because of their trust rating on this site.
If anyone thing I should provide "proof" of something, please let me know and i will post whatever you think is relevant here that I can access to. I would post all my betslips and all my transaction history on my account if i could, but i cant login, so i feel like im kind of screwed when it comes to "proving" anything.
What I will do is post the response I got.
https://talkimg.com/images/2024/05/12/1CX5j.jpeg
So.. I am working nights and was asleep during this time. Can i give feedback to Betcoin, that you can try and give your players notice before or rightly after disabling their accounts when they try to withdraw? And can you please send me a kyc verification I can complete on my own time instead of forcing me to complete it within 3 hours when I might be asleep or simply at work and unable to check my mail all the time?
Now I appreciate that Betcoin have responded to me. But I have never experienced this before as someone who have been gambling for 10 years and tried countless of gambling sites.
What do you people think?
I appreciate Betcoin for getting back to me on this, but I am also not entirely happy with the process as this is making me very stressed. my account was disabled without telling me and I cant make the verification because I get an email at a random hour of the day saying I need to make a verification within 3 hours so now I replied and had to ask them to send it again, which might take another 24 hours and I might miss checking my mail in time.
Re: Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.
How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support! 
Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.
Re: Betcoin.AG Deleted my account after I made a withdrawal after winning.
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
You can try to message their account here : https://bitcointalk.org/index.php?action=profile;u=202115
That account is active in the forum. I search on the account's post history and I've seen it has answer a scam accusation which can be found here
https://bitcointalk.org/index.php?topic=5491609.msg63988223#msg63988223
You can check the whole thread so you'll have an idea.
Maybe try to put the withdrawal's destination bitcoin address here so we can check as it's hard to type it.
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My wallet address : also I want to tell everyone that I have 0 problem with KYC with them. And i can verify that I am who I say I am.
Re: Betcoin.AG Deleted my account after I made a withdrawal after winning.
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
That's frustrating when companies do that. Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about. Either way, they should have told you why even if you didn't like the answer and i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site. Just keep bugging them until someone tells you something.
Re: Betcoin.AG Deleted my account after I made a withdrawal after winning.
is there any chance of you posting any screenshots that could back up your claims? I am not saying that you are lying but it'll be helpful for you and for other members to maybe understand the issue if you put screenshots that could back up your claims.
Of course, someone might need proof and the OP definitely has it because he said he confirmed the withdrawal process via email. A screenshot of the withdrawal email confirmation would prove the claim, obviously easy to do if the OP feels okay to share it.-snip-
I dont know what screenshot that would be and of what? Should i send a screenshot of what it says when i try to log in to my account or what should I do? I have a confirmation mail from my withdrawal on my mail also. but a part from that I have nothing. I am 100% an honest person here and can be 100% transparent with you because this is insane.I want to thank everyone here for your response first of all.
Yes I am comfortable sharing it. but does my Email have to be in the screenshot? I would be more than happy to send the screenshot with my mail to someone that works at Betcoin instead if thats possible.
Re: Betcoin.AG Deleted my account after I made a withdrawal after winning.
is there any chance of you posting any screenshots that could back up your claims? I am not saying that you are lying but it'll be helpful for you and for other members to maybe understand the issue if you put screenshots that could back up your claims.
anyway, I'll leave their representative a PM informing them about this thread, from what I have seen in the past, their representative usually addresses issues like this, we might see their representative post on this thread soon.
anyway, I'll leave their representative a PM informing them about this thread, from what I have seen in the past, their representative usually addresses issues like this, we might see their representative post on this thread soon.
I dont know what screenshot that would be and of what? Should i send a screenshot of what it says when i try to log in to my account or what should I do? I have a confirmation mail from my withdrawal on my mail also. but a part from that I have nothing. I am 100% an honest person here and can be 100% transparent with you because this is insane.
And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.
Re: Betcoin.AG Deleted my account after I made a withdrawal after winning.
Sorry just to be clear - did you receive the money you withdrew from the site in your wallet? In the post you made in their Ann thread you mentioned not receiving but in this one you claimed to have received a confirmatory email from them. Which is it?
And I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.
Im sorry i wasnt clear enough. I havent recieved anything from them. No withdrawal and no answer or explanation. They just deleted my account and said nothing after I tried to withdrawAnd I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.
Betcoin.AG Deleted my account after I made a withdrawal after winning.
I have used multiple bettingsites throughout my time. Many of them are Crypto sites. I have made countless deposits and withdrawals with winning bets. I have not done anything to break ANY of the rules that Betcoin or any other betting site has. What I do is place pre bets and livebets offered on the site. Trust me when I say that I know what i am doing and I have only ever used one account on the site, no need to ask me of any "wrong doing" or scammy behavior.
Anyways, I won some money on the site in wich i deposited in bitcoin with. Then the other day I went to withdraw that amount, I did and I also confirmed the transaction via my mail. They day after when I tried to log in to my account I couldnt, And one time it sayd "account disabled"
Now im left without a withdrawal and I cant login to my account. When I contact support they were always possible to get ahold of EASILY before. But now all of a sudden I can wait in support for 24 h without getting anyone to talk to. So I cant even contact support now.
How is this in any way a trusted company on this site? That does this to its customer? What should I do?
Im thankful for any advice or help because this is unlike any other site I have used before.
Thanks
Anyways, I won some money on the site in wich i deposited in bitcoin with. Then the other day I went to withdraw that amount, I did and I also confirmed the transaction via my mail. They day after when I tried to log in to my account I couldnt, And one time it sayd "account disabled"
Now im left without a withdrawal and I cant login to my account. When I contact support they were always possible to get ahold of EASILY before. But now all of a sudden I can wait in support for 24 h without getting anyone to talk to. So I cant even contact support now.
How is this in any way a trusted company on this site? That does this to its customer? What should I do?
Im thankful for any advice or help because this is unlike any other site I have used before.
Thanks
Re: Betcoin.ag-⚽#1 BTC ETH LTC XRP DOGE USDT Sportsbook🏈-Over 5,000 Casino Games🎰
I made a Withdrawal the other day ( which I still have not recieved ) and now my Account is "disabled" I cant login, and when I ask support they dont answer questions. What is going on? I thought this was one of the more "trusted" sites based on the rating on bitcointalk. Is this how they operate? I havent recieved any information regarding ANYTHING
Hello after my KYC got approved. I have been Lucky enough to get the additional video call with rollbit next thursday for them to keep on verifying me i guess?.
I have a hard time speaking english, so i am very worried about this call since I dont trust any betting / casino site when i know how they can operate.
What can i expect from this call? Asking you people who have gone through this before. What do they ask you to do etc or what questions may they have for me? Thank you for any respond!
I have a hard time speaking english, so i am very worried about this call since I dont trust any betting / casino site when i know how they can operate.
What can i expect from this call? Asking you people who have gone through this before. What do they ask you to do etc or what questions may they have for me? Thank you for any respond!