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Showing 13 of 13 results by p0ntidude
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Board Scam Accusations
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 12/11/2021, 09:55:44 UTC
Quote from: KiritoX on November 11, 2021, 09:57:20 PM
So basically OP got even his 40,000 Trx taken by Fortunejack because he missed the KYC deadline and all of you are saying this is fine ? That it's normal ?   How is it normal for Fortunejack to  confiscate the 40,000 Trx deposit aswell ,   they don't want OP as their client anymore  , fine , then return him the balance he had , or at least the initial deposit..

This is literally straight up scamming him.


Now i dont wont return my emails, customer support only directs me to the Email that doesnt respond back to me and their Agent on this forum wont respond as well. Im so frustrated
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Topic
Board Scam Accusations
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 11/11/2021, 10:12:56 UTC
Quote from: delfastTions on Today at 06:33:10 AM
Quote from: hyudien on November 09, 2021, 06:56:38 PM
.....
The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.

Of course, the rules remain the rules, and the Curacao license is a license.  However, any rules are invented by people and implemented by lawyers.  In this case, as the OP writes, I generally believe that this is not only disrespect for the client.  But also outright robbery.  On the part of a reputable casino, it's just trashy behavior and insult not only to OP, but also to everyone who knows about this situation and uses this casino.  
For example, it is disgusting to me to read that such a question cannot be resolved humanely, without "robbing" this person.
Moreover, he even opened the topic because of his resentment!
I am very upset and shocked about the reaction of people actually agreeing with their TOS being fair. Not A single Warning
Post
Topic
Board Scam Accusations
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 11/11/2021, 09:42:53 UTC
Quote from: michellee on Today at 05:31:05 AM
Quote from: coin-investor on November 10, 2021, 11:55:46 PM
Quote from: madnessteat on November 10, 2021, 07:34:47 PM
The situation described has changed my attitude to the Fortunejack gambling site. I believe that they have no right to take away the user's funds that he has deposited on the site. If they suspect him of money laundering, etc. they should limit his access to the site but not take the money.

I think that at a minimum they should give TS back 40000 TRX and apologize for the misunderstanding. In general, during a pandemic, setting a fourteen-day deadline for KYC is just insane! I hope this story is resolved in TS's favor.

This scenario could happen to anyone of us, and we all agreed that it's not right to compensate the money even the authorities that issue licenses have stated that funds should not be compensated, better check if the casinos you are playing have this kind of rules in their TOS so you will be guided and do not commit the same mistake, for humanitarian consideration FJ should allow OP to withdraw the money.
When a gambler can read all of the TOS, they will know that they must not break the rules at the casino. The casino must not try to steal any funds from the members as the members trust them by depositing their funds to play the gambling games. If the casino is suspicious about illegal activity, they can hold the funds until further investigations. Both a gambler and the casino need to discuss the thing that makes them have a problem.

The casino can ask about KYC to their members, especially for members who do something suspicious coincidence to make sure that their member does not break the rules.


Im a professional sportsbettor, Im new to the crypto-casino space. For starters I could bet like 100euros on games then limited to 30euros after 3-4 bets. I did see another thing I have not seen another casino do. I had 40 000 TRX in my account, when i tried to make a bet it said "U can only have "X amount in open bets" LOL. So I had 40k TRX I could only bet 1 bet for peanuts then I couldnt bet another bet whilst that was ongoing. Never seen that before either.

I will admit I am a lazy person when it comes to KYCs, If a casino that doesnt let me bet and treat me like shit my past experienced have taught me that those KYCs will take so much slower and they will do everything to make life harder for people who won money at their casino. But in this experience I did not see their email, EMAIL as in ONE email without any Warning for what they were going to do.

"Open an account with us U will get 200% bonus" Great thanks "Btw can u send in some document to prove your identity for us?" Opps sorry have not been online last couple of weeks but sure I can send them in "Sorry u took to long to answer We took all your money and closed your account
Post
Topic
Board Scam Accusations
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 11/11/2021, 09:32:04 UTC
Quote from: magneto on Today at 03:16:36 AM
Quote
7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."

I think that this is unreasonable.

The money is still yours especially if you are willing to undergo KYC.

The minimum resolution that they should give you is a full refund of the deposit. This is unacceptable - and I'd say very fishy behaviour from FJ which resembles a company trying to take advantage of KYC/AML regulations.

yepp, I still believe this is a scam. Its obvious this term is only set in place to make them very easy quick money from people who dont read the TOS which is atleast 90% of their customers? I challenge anyone that can come up with another reason for it...? How is this morally accepted...
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Topic
Board Scam Accusations
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 11/11/2021, 09:25:23 UTC
Quote from: madnessteat on November 10, 2021, 07:34:47 PM
The situation described has changed my attitude to the Fortunejack gambling site. I believe that they have no right to take away the user's funds that he has deposited on the site. If they suspect him of money laundering, etc. they should limit his access to the site but not take the money.

I think that at a minimum they should give TS back 40000 TRX and apologize for the misunderstanding. In general, during a pandemic, setting a fourteen-day deadline for KYC is just insane! I hope this story is resolved in TS's favor.

Yes, That would be the reasonable thing here. How can they entitle themself to confiscate money I deposited? Everyone can agree this is the only Casino in the world with this term right? Have anyone seen this before?
Post
Topic
Board Scam Accusations
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 11/11/2021, 09:18:24 UTC
Quote from: bL4nkcode on November 10, 2021, 05:03:44 PM
Quote from: Yogee on November 09, 2021, 10:03:27 PM
Rules are rules but the problem here is the rule itself. Just because FJ is a reputable casino in this forum doesn't mean you cannot question what's in their terms which I find unfair. They have the right to permanently close as every other platform but they have no right to confiscate what was deposited to them. They should allow him to complete KYC and withdraw before finally terminating the account. They could charge a service fee if they want to.
And they should be considerate to their users, or every service and gambling should do even if its a high roller/player or not on the platform.

First time to heard/read such terms, like, why they are in a hurry anyway? What if the user doesn't have valid ID yet or expired, some countries do have ID processing more than 14 days, then they're here demanding that they should submit the requirements within xx days. Plus that's not just a few hundreds of $ , its thousands of $.


Exactly? Why are they in a hurry. What is their reasoning behind this? I have not gotten an explanation or anything. I have sent them my documents but without a respond.
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Topic
Board Scam Accusations
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 11/11/2021, 09:12:03 UTC
Quote from: arwin100 on November 10, 2021, 10:36:55 AM
Quote from: Reatim on November 10, 2021, 10:05:28 AM
Sad to see another issue towards Fortune Jack , though the TOS is indeed must be followed yet  OP is correct in some point that why The team did not warn Him
about the near expiration of their Requiring to fulfill KYC? is it Hard for them to at least send another Email to say "You have only 5 days to complete your KYC or else we will sequester your funds"?
Yeah it is obligatory for every people to read and understand carefully the TOS but with too much to read , most of us really skipped this thinking that most of them have the same terms but in this case FJ has different and really this is also my first time reading such term.
try to contact FJ account directly here so there might be a solution to this matter.

Although its quite reasonable for them to remind their user about his documentation but its also his fault for not remembering those important things also its not really an excuse that their tos is so long since we need to know what is written there so that we would know on things they require us to do by using their casino. But anyways if this is true then hopefully OP will be solve since it quite intriguing on how the long time running casino solve the issues thrown at them.

I did without a response, After they sent me "their term" I broke in the email-conversation they stopped responding. I forwarded my KYC documents even and not a single word back. I know I should not have played on a Curacao licensed casino...
Post
Topic
Board Gambling discussion
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 09/11/2021, 21:53:15 UTC
Quote from: p0ntidude on Today at 09:46:06 PM
Quote from: hyudien on Today at 06:56:38 PM
Quote from: p0ntidude on Today at 06:37:42 PM
Quote from: Woodie on Today at 06:05:49 PM
Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!


I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

It's hard to blame one particular party because FortuneJack strong reason is that it has given you a warning or some kind of notification so that you immediately complete these requirements to make large withdrawals. Then finally you will only be asked why you ignore the notification as if you don't have a balance in it.
My advice. next time if you feel that the account has a large balance, then immediately secure it by any means even to complete kYC because we are not people who don't need money. As a person who only lives and survives from day to day, then with the amount of 45,000 TRX if calculated at this time around $ 5000 more and it's not a big amount.

The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.

Quote from: p0ntidude on Today at 06:43:42 PM
Quote from: Pmalek on Today at 06:06:20 PM
~snip

Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.

cheers

NOTE: combine replies in one quote only.

1.No but I didnt get a warning. I have had money on accounts without using the money for up to 1-2 years just layin there. Casinos have in worst case taken a little fee of 1% and noticed me to withdraw or make a KYC.

2. I was not forced to make a KYC before I clicked "make a withdrawal" then I thought I would receive my money, and then I was offline from the internet for almost a month. What is their reasoning for taking the whole amount, have I caused them any money during this time and if so HOW?

3. I dont understand why not everybody reacts to this term, have u ever seen this before? I have gambled on 200+ casinos worldwide online for 15years this is the first time I have ever got my money confiscated, I have not even broken a rule or lost them any money or doing something fishy, I just didnt respond to an email? This is absurd, fine if i would of broken any rule like bonushunting on multiaccounts or something, What gives them the right to take my full amount I understand a little delay fee or something but my entire funds?

4. If they have a term like this, what other objective do they have then to SCAM people that are lazy/misses the email. If they cared about me wouldnt they have sent me another email after a week and then another email the day before the deadline and Say "Okay if u dont send in documents before tomorrow We will Steal all your money"?


I understand they have the right to do a KYC on anybody ofcourse. But what harm am I causing them by not completing it and have my money on their site until I fix it? 

Can we find any similar case? Its absurd its just a pure scam. If they do this with every customer and 0.01% customers doesnt check his email in time do you understand how much free money they make because of this?
I guarantee this is the only casino in the world that does this. And I warn everyone to stay away from a company that operates like this.
Post
Topic
Board Gambling discussion
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 09/11/2021, 21:46:06 UTC
Quote from: hyudien on Today at 06:56:38 PM
Quote from: p0ntidude on Today at 06:37:42 PM
Quote from: Woodie on Today at 06:05:49 PM
Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!


I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

It's hard to blame one particular party because FortuneJack strong reason is that it has given you a warning or some kind of notification so that you immediately complete these requirements to make large withdrawals. Then finally you will only be asked why you ignore the notification as if you don't have a balance in it.
My advice. next time if you feel that the account has a large balance, then immediately secure it by any means even to complete kYC because we are not people who don't need money. As a person who only lives and survives from day to day, then with the amount of 45,000 TRX if calculated at this time around $ 5000 more and it's not a big amount.

The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.

Quote from: p0ntidude on Today at 06:43:42 PM
Quote from: Pmalek on Today at 06:06:20 PM
~snip

Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.

cheers

NOTE: combine replies in one quote only.

1.No but I didnt get a warning. I have had money on accounts without using the money for up to 1-2 years just layin there. Casinos have in worst case taken a little fee of 1% and noticed me to withdraw or make a KYC.

2. I was not forced to make a KYC before I clicked "make a withdrawal" then I thought I would receive my money, and then I was offline from the internet for almost a month. What is their reasoning for taking the whole amount, have I caused them any money during this time and if so HOW?

3. I dont understand why not everybody reacts to this term, have u ever seen this before? I have gambled on 200+ casinos worldwide online for 15years this is the first time I have ever got my money confiscated, I have not even broken a rule or lost them any money or doing something fishy, I just didnt respond to an email? This is absurd, fine if i would of broken any rule like bonushunting on multiaccounts or something, What gives them the right to take my full amount I understand a little delay fee or something but my entire funds?

4. If they have a term like this, what other objective do they have then to SCAM people that are lazy/misses the email. If they cared about me wouldnt they have sent me another email after a week and then another email the day before the deadline and Say "Okay if u dont send in documents before tomorrow We will Steal all your money"?
Post
Topic
Board Gambling discussion
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 09/11/2021, 18:43:42 UTC
Quote from: Pmalek on Today at 06:06:20 PM
You should move this thread to the Scam Accusations board if you are accusing the platform of scamming you. This is the first time I hear about TOS rules that state that you have to undergo your KYC, otherwise your funds will be confiscated. However, if that is part of their TOS, and it was part of their TOS at the moment you opened your account, they can always fall back on that and say it's well within their rights to follow the rules. Whether or not it's legal, I really don't know.

Those parts you found from UK's Gambling Commission have nothing to with FortuneJack because they are licensed in Curacao if I am not mistaken.
I suggest you contact the admin and OP in their ANN thread > https://bitcointalk.org/index.php?topic=774929.0 and make them aware of your situation.

Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.

cheers
Post
Topic
Board Gambling discussion
Re: Fortunejack Scammed me WARNING
by
p0ntidude
on 09/11/2021, 18:37:42 UTC
Quote from: Woodie on Today at 06:05:49 PM
Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!

But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!


I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks
Post
Topic
Board Gambling
Re: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting
by
p0ntidude
on 09/11/2021, 18:28:26 UTC
You guys need to look at this matter
. I withdraw (without needing KYC) sept 9, then went on to take care of my diseased mother and was not online checking my email or anything for 30+ days. Now I try to login and complete KYC and account is blocked and you guys reply saying FortuneJack has stolen my money because of some email I got after i withdrawing requesting some documents(that did not include a warning of you stealing my funds if didnt reply within 14days).
Please open up my account and Ill complete the KYC atleast give me my deposit back I need to pay my mothers hospital bills and funeral.
Post
Topic
Board Gambling discussion
Merits 2 from 2 users
Topic OP
Fortunejack Scammed me WARNING
by
p0ntidude
on 09/11/2021, 17:47:03 UTC
⭐ Merited by Ratimov (1) ,dragonvslinux (1)
Hello this is my experience with Fortunejack.
I deposited 40 000TRX around august to bet with, I got limited real quick and had 45 000TRX in my account around a month later and I withdraw.
After this I get an email "delay blablabla" then an hour later I get this  -

"Hi Eklund81,

In order to finish withdrawal check up process, you need to pass KYC  procedure.
Please, log in to your Account -> Dashboard -> Personal Information, in the Edit Profile section you need to choose Verify Identity and pass all of the steps of KYC verification."

As of an experienced gambler gambler I didnt think much of it and thought I would take care of it when I had the time the money should be safe it seems like a legit site. Oboy was I wrong.
almost two months have passed now I have been taking care of my sick old mother and have not been prioritizing my email etc. I thought I would finally take care of this KYC and send in my documents, for some reason I cant login in to my account.. I asked the support-agent and  this is what she wrote.. -

"Hi p0ntidude,

Please, be informed, that after making a withdrawal request we contacted you via Email to let you know that your withdrawal was under a security check and you needed to pass KYC  procedure.
We didn't receive a reply from you within 14 (fourteen) calendar days and therefore your account was closed permanently. According to our T&C:

7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."


I am so furious, in the 10 years of betting I thought Id heard it all. This is just pure theft.
Not once did they warn me about this "term" when sending out the KYC-message or in between those 14 days after, This cant be legal right? Anyone else with a similar experience?
Does anyone know where I can find the Curacao gaming license-guidelines etc?

Ive found this from the gamblingcommision in the UK -
"Terms should not allow operators to remove funds from an account if a player is not able to verify their identity.

From 7 May 2019, a request made by a player to withdraw funds from their account must not result in a requirement for additional information to be provided if the operator could reasonably have expected to have requested this earlier.

An example of what not to do
"In order to make a withdrawal, you may be required to provide certain documents. If you do not provide this within fourteen days of our request, we may remove winnings and terminate accounts."

https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices

I mean this is just pure scam.