I will try again via Twitter to remind them about this case.

At CEX.IO, we take compliance extremely seriously, which unfortunately slows down the verification process. On the plus side, you can rest assured that we do everything by the book. Your safety matters more to us than our profits - that’s why clients' patience is key.

OP, any update about your case?



I was reading this again. If you have been in Bulgaria for more than 10 years, and your account on CEX.io is "only" 7 years old. Does that mean that you had all the Bulgarian documents at the time of registration?
If so, then no amount of ascensions can be a justification for this circus that they are arranging for you.


I'm thinking about it, and I'll probably start scam accusations against them. Earlier I pointed out to them the problem with their slowness when it comes to withdrawing funds from their platform. It seems that it has become common with them.

A year ago, always the same thing. It is certainly not a coincidence or a complicated case.

According to EU laws, no exchange has the right to freeze your funds. Even if it is found that you are from a sanctioned country, like all reputable exchanges, they should release your funds and not serve you after that. They block your money with the policy and promise of customer security.
You can file a complaint with the Federal Police and all its members, especially the CEO (Oleksandr Lutskevych) linkenin : https://www.linkedin.com/in/olutskevych, should be punished and compensated.

So be patient and wait for what they say about the next update.

Since you got a reply and assured you that they are working on your document, let them do as they are. In fact, document verification should not have taken so much time if they were really serious about this problem.

This process takes more than a month, which is too much.
I am interested in what would happen if the situation were reversed and you were waiting for the user to return your funds. Would it be comforting to you that patience was key?

That shouldn't be the problem, the suspension of activities on their platform due to the sanction are limited to the people residing in Russia and Belarus. Unless you can't provide a concrete evidence that you're accessing and currently residing in Bulgaria, the limitation shouldn't be applied to you.

What's the last thing they said to you regarding this matter?

... I thought with OP being from non-sanctioned country and he supplied your team with supporting documents, it can be easily tackled...

Perhaps he is an overly rich oligarch who, as an individual, is under sanctions and on the blacklist. 

Of course, sanctions against Russia should not be the reason in your case. Maybe they can ban you from using the platform, but they must certainly allow you to withdraw your funds.

But OP has been living in Bulgaria and using your service there, not in Russia or Belarus.

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

...  how many days since you message them? I knew some exchange do mke like 1-5 days depends on the exchange, but sometimes' the result is within a day.

Since they have taken the necessary information from you, they may be verifying that information now and after verifying that information, they can come to a decision.

It is important to mention the amount while creating Scam accusation.

CEX.io representative exists on this forum, also in the past CEX.io users have resolved those complaints by posting their issues on this forum. I sent CEX.io representative a PM about the user's problem and they worked on the issue seriously and at one point the user got his funds back. Your issue is different but hopefully CEX.io will also look into your problem and decide to refund your funds. CEX.io representative is offline now. Once he comes online, he may be able to update you on the current status of your complaint. As you may have realized by now, funds should not be kept in the exchange for such a long time.